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Anmeldelser af The Garden Hotel Guangzhou

5 out of 5
The Garden Hotel Guangzhou
368 Huanshi Dong Lu, Guangzhou, Guangdong

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 567 af i alt 1007 anmeldelser" "
Bedømmelse på 8 − Udmærket. 305 af i alt 1007 anmeldelser" "
Bedømmelse på 6 − Okay. 77 af i alt 1007 anmeldelser" "
Bedømmelse på 4 − Dårligt. 30 af i alt 1007 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 28 af i alt 1007 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

8,8/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

curt, Albertslund

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super godt hotel
Super godt
Svar fra island den 18. jul. 2016
Thank you for your valuable comment. It will be shared with our relevant department to make the further improvement. Best wishes for you and we’re looking forward to your next visit.

8/10 Udmærket

William

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The lack of seats in the reception hall / check-out hall is a big negative. There is not a single seat when waiting for taxi or friends' car coming to pick us up. So have to stand during all those time waiting. The price in the hotel restaurant is unreasonably high.
Overnattede 4 nætter i maj 2024

6/10 Okay

Bing

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
the hotel lobby was holding an event while I walked in, there was no clear instruction where the check-in counter moved, plus not enough staffs to serve the event guest and hotel guest at the same time.
Overnattede 2 nætter i maj 2024
Svar fra Guest Service Manager-Yannis den 23. maj 2024
Dear Valued Guest, Greeting from LN Garden Hotel, Guangzhou. Thank you for your comments. Unfortunately, we learned that your stay this time did not meet your expectations. On behalf of the entire team, we do sincere apology for the inconvenience that caused for you. Our goal is to offer guest a comfortable, elegant living experience. We are well aware that there is still space for improvement in your stay experience, and we hope to give you an opportunity to personally understand your service needs upon your next stay. We sincerely look forward to serving you again and giving us the opportunity to create a unique travel experience for you. Wishing you a happy life! Sincerely

10/10 Fremragende

WAI MING, Rosemead

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024
Svar fra Senior Guest Service Manager-Tina den 23. maj 2024
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

guy

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice hotel well located
Overnattede 1 nat i maj 2024
Svar fra Guest Service Manager-Yannis den 22. maj 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

Allen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Front desk service was excellent, Nikki & Isabella. Room was tidy, clean & quiet.
Overnattede 2 nætter i maj 2024
Svar fra Guest Service Manager-Yannis den 16. maj 2024
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

WINSTON

Overnattede 7 nætter i maj 2024
Svar fra Senior Guest Service Manager-Tina den 16. maj 2024
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

Yuanchen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Senior Guest Service Manager-Tina den 10. maj 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

Abed

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A recommander
Overnattede 1 nat i maj 2024
Svar fra Senior Guest Service Manager-Tina den 9. maj 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

Bader

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very nice hotel with great staff. clean and neat. safety
Overnattede 7 nætter i april 2024
Svar fra Guest Service Manager-Yannis den 7. maj 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

Raj kumar

Overnattede 11 nætter i april 2024
Svar fra Guest Service Manager-Yannis den 26. maj 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

8/10 Udmærket

ghazy

Forretningsrejsende
Synes godt om: Rengøring, faciliteter
Hotel location vey convenient
Overnattede 3 nætter i maj 2024
Svar fra Guest Service Manager-Yannis den 5. maj 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

2/10 Forfærdeligt

FU

Overnattede 2 nætter i april 2024
Svar fra Senior Guest Service Manager-Tina den 24. maj 2024
Dear Valued Guest, Greeting from LN Garden Hotel, Guangzhou. Thank you for your comments. Unfortunately, we learned that your stay this time did not meet your expectations. On behalf of the entire team, we do sincere apology for the inconvenience that caused for you. Our goal is to offer guest a comfortable, elegant living experience. We are well aware that there is still space for improvement in your stay experience, and we hope to give you an opportunity to personally understand your service needs upon your next stay. We sincerely look forward to serving you again and giving us the opportunity to create a unique travel experience for you. Wishing you a happy life! Sincerely

10/10 Fremragende

Raj kumar

Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They do have very help full staff
Overnattede 1 nat i april 2024
Svar fra Guest Service Manager-Yannis den 4. maj 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

Jenny

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Service has been excellent
Overnattede 2 nætter i april 2024
Svar fra Senior Guest Service Manager-Tina den 28. apr. 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

Fey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Garden hotel have the best location in Guangzhou
Overnattede 3 nætter i april 2024
Svar fra Senior Guest Service Manager-Tina den 28. apr. 2024
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

Dennie

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The people
Overnattede 5 nætter i april 2024
Svar fra Guest Service Manager - Chad" den 26. apr. 2024
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

2/10 Forfærdeligt

eili, brooklyn

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Senior Guest Service Manager-Tina den 27. apr. 2024
Dear Valued Guest, Greeting from LN Garden Hotel, Guangzhou. Thank you for your comments. Unfortunately, we learned that your stay this time did not meet your expectations. On behalf of the entire team, we do sincere apology for the inconvenience that caused for you. Our goal is to offer guest a comfortable, elegant living experience. We are well aware that there is still space for improvement in your stay experience, and we hope to give you an opportunity to personally understand your service needs upon your next stay. We sincerely look forward to serving you again and giving us the opportunity to create a unique travel experience for you. Wishing you a happy life! Sincerely

10/10 Fremragende

CHUN BENG

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like the surrounding
Overnattede 2 nætter i april 2024
Svar fra Senior Guest Service Manager-Tina den 25. apr. 2024
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

4/10 Dårligt

Iming

Forretningsrejsende
Synes ikke om: Service og personale
Overreached and extra inquisitive staff by the elevators making you feel uncomfortable, and undertrained and non-English speaking waiters and waitresses in the cafeteria not understanding what American coffee with milk on the side means.
Overnattede 3 nætter i april 2024
Svar fra Senior Guest Service Manager-Tina den 24. apr. 2024
Dear Valued Guest, Greeting from LN Garden Hotel, Guangzhou. Thank you for your comments. Unfortunately, we learned that your stay this time did not meet your expectations. On behalf of the entire team, we do sincere apology for the inconvenience that caused for you. Our goal is to offer guest a comfortable, elegant living experience. We are well aware that there is still space for improvement in your stay experience, and we hope to give you an opportunity to personally understand your service needs upon your next stay. We sincerely look forward to serving you again and giving us the opportunity to create a unique travel experience for you. Wishing you a happy life! Sincerely

10/10 Fremragende

Damian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Muy buena
Overnattede 7 nætter i april 2024
Svar fra Guest Service Manager - Chad den 22. apr. 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

6/10 Okay

David

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Property is dated for what I paid but it was during the Canton fair. It’s really a 3 star hotel.
Overnattede 1 nat i april 2024
Svar fra Guest Experience Manager - Chad den 22. apr. 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. We regret to hear you that your stay experience did not meet your expectations. Additionally, we apologize for any issues you have reported during your stay and any inconvenience caused. Please believe that this is definitely not our service standard. We have always been committed to providing high-quality service to every guest, and the satisfaction of the guest's stay experience is definitely our only firm goal. Our management team attaches great importance to your feedback and will make improvements to address any shortcomings in our work, continuously improving the quality of guest service. We sincerely look forward to serving you again, giving us the opportunity to personally apologize to you and create a different travel experience for you.

10/10 Fremragende

Raj kumar

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location near metro bus all kind transportation foot people all languages people here
Overnattede 3 nætter i april 2024
Svar fra Guest Service Manager - Chad" den 20. apr. 2024
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

Lazaros, Elliniko

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
One of the oldest and most luxurious hotels in Guangzhou! Fantastic rooms, astonishing lobby with a waterfall and peaceful garden!
Overnattede 5 nætter i april 2024
Svar fra Guest Service Manager - Chad" den 20. apr. 2024
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

Sunny

Overnattede 5 nætter i april 2024
Svar fra Senior Guest Service Manager-Tina den 6. maj 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

Yung

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i april 2024
Svar fra Guest Service Manager - Chad" den 13. apr. 2024
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

albert

Overnattede 3 nætter i april 2024
Svar fra Senior Guest Service Manager-Tina den 27. apr. 2024
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

Wei

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
这个花园酒店总体入住体验感觉还是很不错的。 酒店前厅装修很有中国历史文化底蕴。 工作人员也很热情,服务周到。 后花园的瀑布也很美。
Overnattede 2 nætter i april 2024
Svar fra 宾客体验经理-Chad den 7. apr. 2024
尊敬的宾客,感谢您选择下榻繁花绽放的广州花园酒店并在此留下您的宝贵点评。我们很高兴看到您对我们的认可,并给予了我们好评。我们相信,深入体验一座城市,值得去探索它的美食,艺术和自然。广州花园酒店位于越秀区繁华的环市东商圈,出门右手边即是地铁五号线淘金站,交通便利。其拥有的21000平方米的深氧自然花园,观18米双瀑布飞流直下,感受绿意盎然、繁华似锦的岭南园林美景,是您城央度假的星选之地。这里不仅仅是一间酒店,广州花园酒店各处遍布历史文化艺术打卡点待您探寻解密。红楼梦镶金壁画的壮观精美,与金龙藻井交相辉映。古希腊爱奥尼克风格旋转木楼梯,与大堂中西合璧;桃园馆中的桃园三结义、三英战吕布等待您前来解锁。作为一间广州城市地标酒店,广州花园酒店拥有828间客房,4家米其林餐厅,多间各具特色的无国界餐厅,欢迎您前来一一体验和探索。期待能够再次为您服务,让我们继续为您打造经典非凡的花园之旅。祝您生活愉快!

10/10 Fremragende

Mohamad

Overnattede 8 nætter i marts 2024
Svar fra Guest Service Manager - Chad" den 14. apr. 2024
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

8/10 Udmærket

PABLO COBO

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Siempre cómodo el hotel, pero mucha construcción alrededor.
Overnattede 6 nætter i marts 2024
Svar fra Senior Guest Service Manager-Tina den 25. mar. 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

Hong Sze

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i marts 2024
Svar fra Senior Guest Service Manager-Tina den 26. mar. 2024
Dear Valued Guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. Thank you again for your time and come visit us again shortly. Sincerely

6/10 Okay

isaac

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Guest Service Manager - Chad" den 21. mar. 2024
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

YIFEI

Overnattede 1 nat i marts 2024
Svar fra Guest Service Manager - Chad den 6. apr. 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

8/10 Udmærket

Julie

Rejste med familie
Synes godt om: Faciliteter
Room is a little old , and bed is not comfortable
Overnattede 2 nætter i marts 2024
Svar fra Guest Experience Manager - Chad den 14. mar. 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. We regret to hear you that your stay experience did not meet your expectations. Additionally, we apologize for any issues you have reported during your stay and any inconvenience caused. Please believe that this is definitely not our service standard. We have always been committed to providing high-quality service to every guest, and the satisfaction of the guest's stay experience is definitely our only firm goal. Our management team attaches great importance to your feedback and will make improvements to address any shortcomings in our work, continuously improving the quality of guest service. We sincerely look forward to serving you again, giving us the opportunity to personally apologize to you and create a different travel experience for you.

10/10 Fremragende

Julie

Room is not that saturated.
Overnattede 1 nat i marts 2024
Svar fra Senior Guest Service Manager-Tina den 10. mar. 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

Weiyi

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It's a fabulous place with a lovely garden and many excellent dining options. Highly recommend this place to whoever travelling to Guangzhou.
Overnattede 1 nat i marts 2024
Svar fra Guest Service Manager - Chad den 8. mar. 2024
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

8/10 Udmærket

Yee man

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Senior Guest Service Manager-Tina den 9. mar. 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

Chan Ka

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good services
Overnattede 1 nat i februar 2024
Svar fra Senior Guest Service Manager-Tina den 1. mar. 2024
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Guangzhou Garden Hotel is located in the bustling Huanshi East Business District of Yuexiu District. The Taojin Station of Metro Line 5 is on the right side of the door, with convenient transportation. We have 21000 square meters of deep oxygen natural garden, 828 rooms and restaurants of different styles, plus our 26 historical, cultural and artistic punch points, which are the best choice for your business trip and leisure vacation. Looking forward for your next stay at Garden Hotel again! Sincerely

10/10 Fremragende

WENHUI

Overnattede 1 nat i februar 2024
Svar fra Guest Service Manager - Chad" den 26. feb. 2024
"Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of ""Garden"", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

Nelson

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Guest Service Manager - Chad den 16. feb. 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

6/10 Okay

maria jose

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Guest Experience Manager - Chad den 4. feb. 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. We regret to hear you that your stay experience did not meet your expectations. Additionally, we apologize for any issues you have reported during your stay and any inconvenience caused. Please believe that this is definitely not our service standard. We have always been committed to providing high-quality service to every guest, and the satisfaction of the guest's stay experience is definitely our only firm goal. Our management team attaches great importance to your feedback and will make improvements to address any shortcomings in our work, continuously improving the quality of guest service. We sincerely look forward to serving you again, giving us the opportunity to personally apologize to you and create a different travel experience for you.

8/10 Udmærket

KOREA

Forretningsrejsende
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Guest Service Manager - Chad den 2. feb. 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

8/10 Udmærket

Shek On

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024
Svar fra Guest Service Manager-Joel den 21. jan. 2024
尊敬的宾客,感谢您选择下榻繁花绽放的广州花园酒店并在此留下您的宝贵点评。我们很高兴看到您对我们的认可,并给予了我们好评。我们相信,深入体验一座城市,值得去探索它的美食,艺术和自然。广州花园酒店位于越秀区繁华的环市东商圈,出门右手边即是地铁五号线淘金站,交通便利。其拥有的21000平方米的深氧自然花园,观18米双瀑布飞流直下,感受绿意盎然、繁华似锦的岭南园林美景,是您城央度假的星选之地。这里不仅仅是一间酒店,广州花园酒店各处遍布历史文化艺术打卡点待您探寻解密。红楼梦镶金壁画的壮观精美,与金龙藻井交相辉映。古希腊爱奥尼克风格旋转木楼梯,与大堂中西合璧;桃园馆中的桃园三结义、三英战吕布等待您前来解锁。作为一间广州城市地标酒店,广州花园酒店拥有828间客房,4家米其林餐厅,多间各具特色的无国界餐厅,欢迎您前来一一体验和探索。期待能够再次为您服务,让我们继续为您打造经典非凡的花园之旅。祝您生活愉快!宾客服务经理- Joel

8/10 Udmærket

Yuk Nam

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Will use it again
Overnattede 8 nætter i januar 2024
Svar fra Guest Service Manager - Chad den 16. jan. 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

shachar

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra Assistant Front Office Manager - Jin den 9. jan. 2024
Dear valued guest:Thank you for taking the time to share your recent experience to us. We are honored to have the opportunity to serve you and take effort to fulfill your expectation. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. Your wonderful feedback of earning a thoughtful experience which motivates us to strive for excellence. With the name of "Garden", the deep-oxygen garden with the characteristics of Lingnan garden, with more than 80 kinds of plants and flower blooming in different postures, the fancy carp playing happily, waiting for your discovery all year round. Besides, we own four Micheline restaurants and there are also distinctive restaurants, in which you can enjoy a variety of popular dishes. Thank you again for your time and come visit us again shortly. Sincerely

10/10 Fremragende

Yun Jing

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Senior Guest Service Manager-Tina den 13. jan. 2024
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Guangzhou Garden Hotel is located in the bustling Huanshi East Business District of Yuexiu District. The Taojin Station of Metro Line 5 is on the right side of the door, with convenient transportation. We have 21000 square meters of deep oxygen natural garden, 828 rooms and restaurants of different styles, plus our 26 historical, cultural and artistic punch points, which are the best choice for your business trip and leisure vacation. Looking forward for your next stay at Garden Hotel again! Sincerely

2/10 Forfærdeligt

Eduardo

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Overnattede 7 nætter i december 2023
Svar fra Senior Guest Service Manager-Tina den 30. dec. 2023
Dear Valued Guest, Greeting from LN Garden Hotel, Guangzhou. Thank you for your comments. Unfortunately, we learned that your stay this time did not meet your expectations. On behalf of the entire team, we do sincere apology for the inconvenience that caused for you. Our goal is to offer guest a comfortable, elegant living experience, especially the loyalty guest like you. We are well aware that there is still space for improvement in your stay experience, and we hope to give you an opportunity to personally understand your service needs upon your next stay. We sincerely look forward to serving you again and giving us the opportunity to create a unique travel experience for you. Wishing you a happy life! Sincerely

10/10 Fremragende

Yue Sang

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Senior Guest Service Manager-Tina den 30. dec. 2023
Dear Valued Guest, Thank you for your comments. We'd like to see you are satisfied with the stay at our hotel, and your kind affirmation of us. We will keep providing the qualified product and service. Guangzhou Garden Hotel is located in the bustling Huanshi East Business District of Yuexiu District. The Taojin Station of Metro Line 5 is on the right side of the door, with convenient transportation. We have 21000 square meters of deep oxygen natural garden, 828 rooms and restaurants of different styles, plus our 26 historical, cultural and artistic punch points, which are the best choice for your business trip and leisure vacation. Looking forward for your next stay at Garden Hotel again! Sincerely

2/10 Forfærdeligt

dawei david

Rejste med familie
Synes ikke om: Rengøring, faciliteter
太脏了 房间连续三天出现蟑螂 太恐怖了
Svar fra Senior Guest Service Manager-Tina den 30. dec. 2023
尊敬的宾客,广州花园酒店感谢您的支持并向您致以诚挚的问候。很遗憾得知您此次的入住体验未能达到您的预期,同时,对于您反馈的相关房间卫生状况问题问题,以及因此给您带来的不便之处,我们在此深表歉意。请相信,这绝对不是我们的服务标准。我们一直致力于为每位宾客提供优质的服务,客人的入住体验满意度绝对是我们唯一坚定的目标。非常遗憾酒店在您入住跟进中没有解决到您的问题。我们的管理团队对您的反馈高度重视,务必会针对工作中的不足,加以改进,不断提高对客服务质量。我们衷心期待能够再次为您服务,给予我们一个向您亲自致歉以及为您打造不一样旅居体验的机会,祝您生活愉快!

2/10 Forfærdeligt

dawei david

Overnattede 5 nætter i december 2023
Svar fra Senior Guest Service Manager-Tina den 30. dec. 2023
尊敬的宾客,广州花园酒店感谢您的支持并向您致以诚挚的问候。很遗憾得知您此次的入住体验未能达到您的预期,同时,对于您反馈的相关房间卫生状况问题,以及因此给您带来的不便之处,我们在此深表歉意。请相信,这绝对不是我们的服务标准。我们一直致力于为每位宾客提供优质的服务,客人的入住体验满意度绝对是我们唯一坚定的目标。非常遗憾酒店在您入住跟进中没有解决到您的问题。我们的管理团队对您的反馈高度重视,务必会针对工作中的不足,加以改进,不断提高对客服务质量。我们衷心期待能够再次为您服务,给予我们一个向您亲自致歉以及为您打造不一样旅居体验的机会,祝您生活愉快! 资深宾客服务经理-Tina