Overnatningsstedets facade
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Anmeldelser af Gretna Hall Hotel

4 out of 5
Gretna Hall Hotel
Gretna Green, Gretna, Scotland

Anmeldelser

7,8

Godt

Bedømmelse på 10 − Fremragende. 112 af i alt 356 anmeldelser" "
Bedømmelse på 8 − Udmærket. 128 af i alt 356 anmeldelser" "
Bedømmelse på 6 − Okay. 78 af i alt 356 anmeldelser" "
Bedømmelse på 4 − Dårligt. 26 af i alt 356 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 12 af i alt 356 anmeldelser" "

7,8/10

Rengøring

8,4/10

Service og personale

8,0/10

Faciliteter

7,2/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked pretty much everything! Clean, comfortable with great ambiance. Staff were very efficient and really friendly.
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A relaxing stay.
Overnattede 1 nat i december 2023

8/10 Udmærket

David

Overnattede 1 nat i november 2023

10/10 Fremragende

Karen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
We arrived at 11 pm and were greeted. It took very little time to check us in. We were exhausted and slept well, woke up early, had
Overnattede 1 nat i november 2023

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
All-round excellence
I dropped one star on eco-friendly because our towels were replaced even though we hung them up, as best we could, to show we would keep them. That's how deep I had to dig to find something wrong with our two night stay. Friendly and efficient service from check-in and throughout our stay. My specific room request was met and the room was as new, except for an area of carpet which had probably been assaulted in some way by one or other wedding guest, as this is the hotel's speciality. There were coach parties and groups of guests on both night we were there, and - from previous experience in other hotels - I probably wouldn't choose to stay there during the height of the wedding season. I'm old and miserable and looking, above all, for somewhere convenient to sleep when choosing a hotel, not a good time! The food in the restaurant was excellent, though pricey compared to similar restaurants in D & G, but this is prime tourism and we didn't feel ripped off as the quality and presentation were both very high. We didn't take breakfast on either day - didn't need to, portions were not stingy - so can't comment on that. Highly recommended.
Overnattede 2 nætter i november 2023

10/10 Fremragende

Becky

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023

10/10 Fremragende

Becky

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely stay at gretna hall staff all so friendly!
Overnattede 2 nætter i november 2023

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Nice hotel. Bed was a bit uncomfortable, food was nice. All in all, would stop again.
Overnattede 1 nat i november 2023

10/10 Fremragende

Hazel

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Staff brilliant. Breakfast good. Wedding meal Luke warm, bland, dry tasteless. Empty salt sellers. Felt like a bridal conveyer belt. Carpets in rooms dirty. Marks on all walls. Not the romantic wedding venue we expected. Not a four star hotel. More like a basic 3 star.
Overnattede 1 nat i november 2023

8/10 Udmærket

Stuart

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wedding stay
Lovely reception at the desk. Lovely rooms and comfortable beds. But lots of stairs. Good selection of drinks at the bar, and not badly priced. Restaurant food was delicious but wine was expensive. Only downside was breakfast. It seemed to be short staffed (or maybe too many wedding guests for the number of staff) and therefore the selection of available foods was variable. So close but easy to improve.
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Craig

Overnattede 1 nat i oktober 2023

8/10 Udmærket

Stan

Synes godt om: Rengøring, service og personale
It's OK
It was OK. We were wedding guests so it was chosen by the bride. We travelled a long way so stayed two nights. Our bed was a standard double. I'm still getting over it,how did we ever cope before getting our king size. The shower doors were missing a runner so the bathroom flooded and the lift was broken and our room was on the second floor so we had to carry the luggage up, and then down again when we checked out. Breakfast buffet was good though
Veggie curry evening meal. Excellent
Buttered chicken evening , excellent.
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Sheila

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
A great overnight stop en route to Edinburgh
Excellent stay. Comfy bed , great shower. All very good
Overnattede 1 nat i oktober 2023

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Just a stopover, but enjoyed the experience.
Overnattede 1 nat i august 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 10. sep. 2023
Thank you for taking the time to leave us a review. I am thrilled you enjoyed your stay with us!

4/10 Dårligt

Nathan

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Disappointed
Perfect location. Really nice building but shower didn’t work and repair silicone marks on the bath. Was really disappointed.
Overnattede 1 nat i august 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 10. sep. 2023
Thank you for taking the time to leave us a review.

10/10 Fremragende

Julie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Gretna wedding 💑
Beautiful hotel .very clean .lovely food .servixe is first class. Wonderful place to stay .
Overnattede 2 nætter i juli 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 7. aug. 2023
Thank you for taking the time to leave us a review, it is greatly appreciated. Your kind words mean a lot to us!

4/10 Dårligt

Darren

Rejste med familie
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Poor hotel
Stayed for a wedding at 1pm on our day of arrival but nowhere provided to get changed as there were no early check in availability we had to change in our cars The rooms on floor one were lovely but from 2 upwards are very dated The drinks prices are very expensive also Won’t be visiting here again
Overnattede 1 nat i juli 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 3. aug. 2023
Thank you for taking the time to leave us a review, our check-in time is from 3pm and we cannot guarantee early check-ins which have not been pre-booked. Both our ground floor and first floor bedrooms have been recently refurbished with the second floor being the only floor which is yet to be refurbished and for this is discounted.

10/10 Fremragende

Stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juli 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 3. aug. 2023
Thank you so much for taking the time to leave us a review, it is greatly appreciated!

10/10 Fremragende

Daniel

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hadn't been to the hotel for about 8 years what a difference in this time bar area restaurant and rooms have been updated to a lovely standard and the staff are all dressed in there smart uniforms This is not to say we didn't enjoy ourselves 8 years ago it was just nice to go back and get a lovely surprise how much it had been updated As for our stay we had a warm welcome at reception and then with the bar and restaurant staff thay were all nice over our 2 day Stay Only concern would be the prices at the bar we noticed some of the people going out to the nearest bars to drink wasn't like that 8 year ago it was more in line with the bars around the area and was away busy in the hotel Other than this thanks for a lovely time
Svar fra Emily - Gretna Hall Hotel Reception Manager den 13. jun. 2023
Thank you so much for taking the time to leave us a review, it is greatly appreciated! We're thrilled you enjoyed your stay with us and humbled that you can appreciate the change in our hotel & team. We hope to welcome you back again and keep impressing you.Many Thanks

8/10 Udmærket

Diane

Rejste med partner
Synes godt om: Rengøring, service og personale
Woken at 6am by banging doors. I slept ok but you sunk into the middle of the bed.
Overnattede 1 nat i juni 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 3. aug. 2023
Thank you for taking the time to leave us a review it is greatly appreciated.

2/10 Forfærdeligt

Thomas

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 28. maj 2023
Hi Thomas, as you have provided no detail to your negative scoring I cannot address why your scoring of us was poor. Many Thanks,

10/10 Fremragende

Trevor Berney

Overnattede 1 nat i maj 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 24. maj 2023
Thank you for taking the time to leave us a review, it is greatly appreciated! We're thrilled you enjoyed your stay with us and hope to welcome you back again soon.

10/10 Fremragende

Anneka

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Had eloped at the cottage at Gretna Hall, what an amazing day and great staff. Thank you so much
Overnattede 1 nat i maj 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 18. maj 2023
Thank you so much for taking the time to leave us a review, it is greatly appreciated. We're thrilled you're enjoyed your stay with us!

10/10 Fremragende

Sally

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect stay
Amazing hotel, friendly staff and fantastic food
Overnattede 3 nætter i maj 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 11. maj 2023
Thank you so much for taking the time to leave us a review, it is greatly appreciated.

10/10 Fremragende

Rosemary

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Warm friendly welcome. Good understanding of coeliac diet. Excellent well cooked food.
Overnattede 1 nat i maj 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 11. maj 2023
Thank you so much for taking the time to leave us a review, it is greatly appreciated!

6/10 Okay

Andrew

Rejste med partner
Synes godt om: Faciliteter
Synes ikke om: Rengøring
Didn't like : Cracked sink, mould in the bathroom. Bar staff condescending. The outside render is falling off and looks run down.
Overnattede 1 nat i april 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 28. maj 2023
The building was built in 1710 however our maintenance team work extremely hard to ensure it is maintained to a high standard. I can only apologise if this was not to your taste.

10/10 Fremragende

Allan

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Short stay
Very good stay, food was great, especially breakfast.
Overnattede 3 nætter i april 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 28. apr. 2023
Thank you so much for taking the time to leave us a review, your kind comments are greatly appreciated! We're thrilled you enjoyed your stay with us.

10/10 Fremragende

Tina

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stayed at Gretna Hall Hotel for 2 nights for my niece's wedding Staff very helpfuland friendly Room was very modern and clean Bar and restaurant lovely. Again, very helpful staff Beautiful grounds and photo areas Hotel is just a 5 minute walk into Gretna town Would definitely recommend
Overnattede 2 nætter i april 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 28. apr. 2023
Thank you so much for taking the time to leave us a review, your kind words are greatly appreciated! We're thrilled you enjoyed your stay with us.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent hotel very friendly
Overnattede 2 nætter i april 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 16. apr. 2023
Thank you so much for taking the time to leave us a review, it is greatly appreciated by our team! We're thrilled you enjoyed your stay with us and we hope to welcome you back again soon!

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i april 2023
Svar fra Lorraine Kirkwood den 11. apr. 2023
Good evening DavidThank you for staying at Smiths Hotel. I am pleased to see you enjoyed your stay with us and hope we can welcome you back soon. Kind regards

10/10 Fremragende

Liz

Overnattede 1 nat i april 2023
Svar fra LORRAINE den 9. apr. 2023
Good morning LizThank you for staying at Smiths Hotel I am pleased to see you enjoyed your stay. I hope you will visit us again soon.Kind regards

10/10 Fremragende

jo

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 28. apr. 2023
Thank you so much for taking the time to leave us a review, it is greatly appreciated! We're thrilled you enjoyed your stay with us.

10/10 Fremragende

Paul

Overnattede 1 nat i marts 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 21. apr. 2023
Thank you for taking the time to leave us a review, it is greatly appreciated by our team! We hope to welcome you back in the near future.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wedding
Gretna Hall is a lovely place to stay, food is good drink prices a little on the high side nice grounds but to really get the best out of the area you need good weather.
Overnattede 1 nat i marts 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 29. mar. 2023
Thank you for taking the time to leave us a review, it is greatly appreciated. We're thrilled you enjoyed your stay and hope to welcome you back again soon!

10/10 Fremragende

Jane

Overnattede 1 nat i marts 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 12. apr. 2023
Thank you so much for your excellent review! We hope to welcome you back again soon.

10/10 Fremragende

David

Overnattede 1 nat i marts 2023
Svar fra Lorraine Kirkwood den 21. mar. 2023
Good morning David Thank you for staying at Smiths I am pleased you enjoyed your stay and hope we will see you again soon. Kind regards

10/10 Fremragende

Mary

Overnattede 1 nat i februar 2023
Svar fra Emily - Gretna Hall Hotel Reception Manager den 4. mar. 2023
Thank you for taking the time to leave us a review, it is greatly appreciated. Many Thanks!

8/10 Udmærket

sam

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Lorraine Kirkwood den 25. feb. 2023
Good morning Thank you for staying at Smiths hotel and offering feedback. I am pleased you enjoyed your stay and hope to see you again soon. Kind regards

10/10 Fremragende

Chris

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel and staff. Looking forward to staying again in august for our wedding.
Overnattede 2 nætter i februar 2023
Svar fra Lorraine Kirkwood den 21. feb. 2023
Good morning ChrisThank you for staying at Smiths and taking the time to offer feedback.I am please you enjoyed your stay and hope you will visit us again. Kind regards

6/10 Okay

Anne marie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Hotel was lovely. Room was good size
Overnattede 1 nat i december 2022
Svar fra Emily - Gretna Hall Hotel Reception Manager den 21. dec. 2022
Thank you for taking the time to leave us a review, it is greatly appreciated.

10/10 Fremragende

Helen

Overnattede 2 nætter i december 2022
Svar fra Lorraine Kirkwood den 20. dec. 2022
Good morningThank you for staying at Smiths Hotel and taking the time to give feedback.I hope you will visit us again soon.

8/10 Udmærket

Benn

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2022
Svar fra Emily - Gretna Hall Hotel Reception Manager den 29. nov. 2022
Thank you for taking the time to leave us a review, it is greatly appreciated. Many thanks.

10/10 Fremragende

Susan

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2022
Svar fra Emily - Gretna Hall Hotel Reception Manager den 29. nov. 2022
Thank you for taking the time to leave us a review, it is greatly appreciated. Many thanks.

8/10 Udmærket

Margaret

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Weekend Break and Shopping.
This is the third time at hotel better room this time as I booked superior room it was excellent only thing missing was a fridge but I will go back next year.
Overnattede 2 nætter i november 2022
Svar fra Emily - Gretna Hall Hotel Reception Manager den 24. nov. 2022
Thank you for taking the time to leave us a review, it is greatly appreciated!

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great experience
Great hotel, friendly and helpful staff, will be a regular stopover for me on my way along the A75
Overnattede 1 nat i november 2022
Svar fra Emily - Gretna Hall Hotel Reception Manager den 20. nov. 2022
Thank you for taking the time to leave us a review, it is greatly appreciated!

10/10 Fremragende

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2022
Svar fra Emily - Gretna Hall Hotel Reception Manager den 20. nov. 2022
Thank you for taking the time to leave us a review, it is greatly appreciated!

8/10 Udmærket

Clare

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely hotel and fantastic food.
Lovely hotel and fantastic food. Only negative was being in a room above the main wedding function disco when we weren’t part of their group. Too noisy to sleep…but I guess that’s to be expected when you’re staying at a wedding venue.
Overnattede 1 nat i oktober 2022
Svar fra Emily - Gretna Hall Hotel Reception Manager den 20. nov. 2022
Thank you for taking the time to leave us a review, it is greatly appreciated!

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2022
Svar fra Emily - Gretna Hall Hotel Reception Manager den 20. nov. 2022
Thank you for taking the time to leave us a review, it is greatly appreciated!

6/10 Okay

Lynn

Synes godt om: Service og personale
OK
VERY small bedroom with stained carpet, apart from that clean enough. The corner shower cabinet only opened a partly. Communal toilets were in need of an upgrade and very smelly. Staff were very friendly and helpful.
Overnattede 1 nat i oktober 2022
Svar fra Emily - Gretna Hall Hotel Reception Manager den 20. nov. 2022
Thank you for taking the time to leave us review, it is greatly appreciated!

10/10 Fremragende

Samantha

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2022
Svar fra Emily - Gretna Hall Hotel Reception Manager den 23. okt. 2022
Thank you for taking the time to leave us a review, it is greatly appreciated!