Dear Mr. Allan Thank you for your stay with us and your kind feedback We are pleased to read that you had an OK experience in our hotel. Our Hotel offers a relaxing and quiet vacation experience under All-inclusive terms. We are really sorry not be able to meet your taste palate. It would have been very helpful to hear your opinion and suggestions during your stay regarding the “special food” we miss in our all- inclusive buffet. Our chef offers in a 14days menu plan, which includes international dishes and mostly Crete local dishes like snails, lamb, vegetables etc. Looking forward welcoming you back in the future, we wish all the best Your smartline Neptuno Beach team

Sehr geehrte Frau Katharina, wir danken Ihnen herzlich für Ihre Bewertung, auch wenn sie leider nicht sehr positiv für uns ausgefallen ist. Es betrübt uns, dass Sie trotz unserer Bemühungen Sie zufrieden zu stellen, schlechte Eindrücke vom unserem Hotel bekommen haben. Sie haben Superior Zimmer mit Landblick gebucht und dies beim Check In auch bekommen. Superior Zimmer sind die modern ausgestatteten Zimmer. Wenn Sie es laut fanden und es an der Rezeption gemeldet hätten würden wir sicher eine Lösung für Sie finden. Es wäre sehr hilfreich für uns, wenn Sie alle Ihre Kritikpunkte vor Ihrer Abreise bei uns vorgebracht hätten und uns so die Möglichkeit gegeben hätten, Ihre Kommentare mit Ihnen konstruktiv zu diskutieren. Dies hilft uns, uns stetig zu verbessern und Ihnen hätten wir vor Ort den Urlaub somit bequemer gestalten können. Nach Ihrer Abreise können wir leider nichts mehr tun, um Ihre schlechte Eindrücken zu verbessern. Wir haben unsere Daten durchsucht und es gab leider keine Beschwerde von Ihnen, wie Sie beim Check-Out am Abreisetag erwähnt haben, war alles in Ordnung. Wir danken Ihnen dennoch für Ihre Zeit und für Ihre Meinung und hoffen, dass wir Sie trotzdem wieder bald als Gäste begrüßen dürfen, um Sie vielleicht dann von unserem Angebot überzeugen zu können. Gastfreundschaft steht bei uns an erster Stelle.

Dear Guest, Thank you very much for your review, even though it was unfortunately not very positive. We are really sorry that, despite our best efforts to satisfy you, you have had bad impressions of our resort. We would like to inform you like in each hotel like in our taking meal out of the restaurant and going to have it at the bar is not allowed because of Haacp and Iso Sir. The staff was not rude they just informed you that this is not allowed and you should take your meals at the restaurant. Our resort is a family oriented and quiet resort. We would like to thank you once more for your rating and we would be very happy to welcome you back again in order to change your opinion through our services. Stay Safe Please! Your Neptuno Beach Team!

Dear Mr. Carlos, Thank you very much for your review, even though it was unfortunately not very positive. We are very happy that you found our resort, rooms clean and that the staff was nice. The information about towels and safe are everywhere written Sir. Towels are just with deposit and you can get them every moment. Just the change of them was 3 times a week. Safe unfortunately is not included and has an extra charge. This info is everywhere available. Stay Safe Please! Your Neptuno Beach Team!

Sehr geehrte Herr Christian, Danke vielmals fuer die Zeit die sich nahmen um Ihre Bewertung zu schreiben. Es freut uns sehr dass Ihnen unser Animatrions Team gefallen hat. Wir werden es weiterleiten. Es tut uns wirklich leid, dass Sie trotz unserer Bemühungen Sie zufrieden zu stellen, schlechte Eindrücke vom unserem Hotel bekommen haben. Wir werden uns sehr freuen Sie wieder als Gast willkommen zu heissen damit wir mit unserem Service Ihre Meinung aendern. Bleiben Sie gesund bitte! Ihr Neptuno Beach Team!

Dear Aleksandar, Your positive comments and overall kind review makes us really proud. We are very proud about your excitement about our culinary delights and of course our wonderful beach. We offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. According to Covid regulations we cannot put more sets of sunbeds and umbrelas Sir. We will be waiting impatiently for your next visit in order to offer the same or even higher quality of services to you and your family. Stay Safe Please! Your Neptuno Beach Team!

Sehr geehrter Gast, es freut uns sehr, dass Sie sich rundum wohl gefühlt haben und Ihren Urlaub bei uns zur Gänze genießen konnten! Wir sind sehr stolz, dass wir Sie von den Zimmern, über das Restaurant bis hin zum Strand mehr als zufrieden gestellt haben. Es ist schön zu lesen, dass Ihnen vor allem unserer kulinarisches Angebot, die Sauberkeit des Hotels sowie unsere aufmerksamen Mitarbeiter positiv aufgefallen sind. Unsere wichtigste Ausgabe ist das Wohlergehen unser Gäste, damit Sie sich wie zu Hause fühlen. Es wäre uns eine Freude, Sie bald wieder einmal bei uns begrüßen zu dürfen. Bis dahin, bleiben Sie bitte gesund! Ihr Neptuno Beach Team!

Dear Guest, Thank you very much for your review regarding your stay in our hotel. We are grateful for all your positive comments about our hotel - especially your praising comments about the friendliness, politeness, and professionalism of our staff. We greatly appreciate that you have rated our service and staff so highly. It is a delight to know that you were especially satisfied with your comfortable room, as we always do our utmost to accommodate our guest’s needs. Also, great that we could convince you of the cleanliness of our hotel. We offer a 14 day menu consisting of different dishes every day, covering Greek, Cretan and international cuisine. As a rule, the guests praise our food offer and congratulate our chef for the variety of flavors and the large selection. Tastes are different, so it may well be that we haven't met your preferences. The tax unfortunatelzyis not included because it is a fee that has to be collected and be deposited to Greek government. Unfortunatey espresso or some labeled drinks are not included in the All Inclusive program. The payment methods via credit card are stated in all broshures and information Sir. We will be vey happzy to welcome you back in our resort in order to offer the same or even higher quality of services to you and your family. Stay Safe Please! Your Neptuno Beach team!

Nous vous remercions!Nous sommes très heureux de savoir que vous avez apprécié votre séjour dans notre hôtel. Nous espérons vous accueillir à nouveau!

Dear Guests, Thank you so much for your high rating. We are looking forward to your return. Warm wishes and sunny regards Your smartline Neptuno Beach team

Dear Guests Thank you very much for choosing our hotel even for a short stay Your kind words are more than welcomed and highly appreciated. It’s important for us to know that we have managed to offer you an enjoyable stay We do hope to have the pleasure to welcoming you back for a longer stay. Warm wishes and sunny regards Your smartline Neptuno Beach team

Dear Mr. Yves Thank you for choosing our hotel for your stay and the time spent to give us your positive feedback. We are pleased to read that our services and food met your expectations In the hope of having the chance to welcome you back in the future, we wish you all the best and send you our sunny regards Your smartline Neptuno Beach team

Dear Guests, We are grateful for your stay with us and your wonderful comments about our services and staff. We are happy having managed to meet your expectations We are looking forward to your return with great pleasure Till we meet again! Warm wishes and sunny regards from the whole Neptuno Family Your smartline Neptuno Beach team

Liebe Gäste, Für Ihre liebe Worte und Bewertung sind wir Ihnen sehr dankbar Super, dass wir Ihnen eine erholsame Zeit ermöglichen konnten und Sie unser Hotel ohne Weiteres weiterempfehlen können. Besser geht es nicht! Auf ein baldiges Wiedersehen würden wir uns mehr als freuen! Bis dahin wünschen wir Ihnen alles Gute und eine schöne Winterzeit Sonnige Grüßen Ihr smartline Neptuno Beach Team

Dear Guests Thank you very much for your stay with us and your rating. It would be a great pleasure to welcoming you back in the future. Warm wishes and sunny regards Your smartline Neptuno Beach team

Dear Mrs. Mylene, Thank you for your stay with us and your kind feedback We highly appreciate your positive comments regarding our staff and food. We are really sorry, that you were less than satisfied by the standard room you have booked. Allow us, not to agree with your comment about the room-photo. It would have been a great pleasure for us to discuss with you the specific issue during your stay and hear your opinion. As we highly value our guests’ opinion and their feedback, misleading them by a fake room- photo, would have been a big mistake and a wrong policy We do hope, that you will grant us the pleasure of your future visit and the chance to prove you that we are trustable. Wishing you all the best Nikoletta Michopoulou Hotel Manager

Dear Guests Thank you for your stay with us and your kind rating We hope you had a pleasant and relaxing time Looking forward to welcoming you back Sunny regards and warm wishes Your smartline Neptuno Beach team

Dear Mr. Bruno Thank you very much for your stay with us and your kind feedback and rating We are happy to read, that you liked the location on the beach, your room and our services Looking forward to welcoming you back Sunny regards and warm wishes Your smartline Neptuno Beach team

Dear Guests We highly appreciate your kind feedback and all your lovely comments for our services and staff. Thank you for your suggestion for a more active animation program. As our hotel is small and offers relaxation and quiet, we have organized a soft animation program for our guests. Looking forward to welcoming you back again in the future Warm wishes and sunny regards Your smartline Neptuno Beach team

Dear Mrs. Mary Thank you very much for your stay with us and the time spent to give us your feedback. Your kind comments for the staff, the beach, the activities are more than welcomed and highly appreciated. We are sorry to read, that you have faced difficulties to handle the toilet flush in your room. One of our top priorities is to correct any malfunction immediately. We have checked our maintenance files and we didn’t find any relevant malfunction reported during your stay. We have also checked the flush and it works normally. The pool closes at 18.30 due to the restaurant’s operation and cleaning procedures in order to prepare the space for the evening activities of the guests. We do hope that after 18.30 you have enjoyed the beach, just next to the pool area. Looking forward to welcoming you back, we send you our warm wishes and sunny regards Your smartline Neptuno Beach team

Dear Guests, Thank you for your stay with us and your kind feedback It would have been a great help for us to receive your comments regarding your stay We hope that you will grant us the opportunity to welcome you back. Best wishes and regards Your smartline Neptuno beach team

Dear Guests We highly appreciate the time spent to give us your feedback All your comments are more than welcomed and help us improve our services It would have been very helpful for us having been notified during your stay about the insecurity you have felt due to the hotel’s location. Our Hotel is a part of a small neighborhood and up to now, no incident has occurred. Your remark about our all-inclusive drinks is taken into consideration and further check, as we offer branded spirits. For sure we will check our soft drinks. Thank you for your compliments about our staff and food choices. We are indeed pleased having met your expectations in these fields It would be a great pleasure to welcoming you back and try even harder to provide you a 100% positive accommodation experience Sunny regards from Crete and a lot of wishes Your smartline Neptuno Beach team

Dear Guests Thank you for your stay with us and the time spent to give us your wonderful review It’s so rewarding to hear, that our services met your expectations and they have a great value for money. We shall wait of your return during your next visit on Crete Till then we send you our warm wishes and regards Your smartline Neptuno Beach team

Dear Mr. Robert, Thank you for your kind feedback and your great comments regarding our staff. We are pleased to know, that our efforts to provide the best possible service met your expectations We are looking forward to welcoming you back in the future Best wishes and regards Your smartline Neptuno Beach team

Dear Guests, Thank you for choosing Smartline Neptuno Beach and for taking the time to share your experience. We are pleased you had a comfortable stay with us and we look forward to welcoming you back in the future Best wishes and regards Your smartline Neptuno Beach team

Dear Mr. Olivier Thank you for taking the time to give us the feedback on your recent stay with us. We are indeed pleased that you have enjoyed the view of your room. As we highly value the safety of our guests, we have checked the bathroom in your room. If you mean the level difference of 6cm between the shower's floor and the bathroom’s floor, its constructed in order to avoid the water covering the bathroom’s floor. Your kind comments for the staff and especially the restaurant staff will be shared with our colleagues. Thank you. We do hope to have the pleasure of welcoming you once more in the future Sunny regards and warm wishes Your smartline Neptuno Beach team

Dear Guests, Thank you for your choice and the time spent to give us your positive review It’s a great reward to know, that our efforts met your expectations in all levels of service Looking forward to welcoming you back, we wish you all the best and we send you sunny regards from Crete Your smartline Neptuno Beach team

Dear Mrs. Lisa Thank you for your feedback. We are sorry that you had a less than agreeable experience. Since 2017 we have renovated 100% our superior room category. Our guests’ feedback for our staff gains every summer high scores. We are deeply sorry that you left our premises with bad impressions. We hope to have the pleasure of welcoming you again in the future for a positive experience. Warm wishes and regards Your smartline Neptuno Beach team

Liebe Gäste, Wir danken Ihnen ganz herzlich für die Wahl unseres Hotels und die Bewertung im Nachgang. Es freut uns sehr, dass Sie unser Hotel insgesamt als gepflegt und schön empfunden haben. Wir danken Ihnen aber auch für Ihre kleinen Kritikpunkt für das Sodawasser, welche wir mit offenem Ohr aufnehmen. Wir hoffen sehr, Sie wieder einmal bei uns begrüßen zu dürfen. Mit den herzlichsten Grüßen Ihr smartline Neptuno Beach Team

Dear Guests, Thank you for your feedback which is highly appreciated and valuable to us. We are pleased to read that you have enjoyed your stay. We are looking forward to welcoming you back in the future. Many regards and warm wishes for a pleasant wintertime

Dear Guests, Thank you for your kind and positive review We are happy to read, that overall you had a pleasant stay with us. The evening entertainment is until 22.45 – 23.00. Not later. As our guests seek relaxation, we don’t offer an exciting and late entertainment concept Your recommendation is very valuable to us. We are more than grateful. We do hope to have once more the pleasure of your visit Best wishes and regards Your smartline Neptuno Beach team

Dear Guests Thank you for your stay with us and your lovely comments We are really happy to read, that our services met your expectations and you liked our renovated rooms. Our chef is thrilled by your comment for his food. Thank You! Looking forward to welcoming you back in the future Best wishes and regards Your smartline Neptuno Beach team

Dear Mrs. Marina Thank you for your stay with us and your kind feedback. We are happy to read, that the only issue you had during your stay was the smell in your bathroom. It would have been more than helpful to us if you had informed us on the spot. Our aim is to solve any technical problem immediately. We are really sorry not be able to meet your taste choices. Our all-inclusive buffet offers a choice of meat and fish, fresh salads and a variety of 10 hot dishes, as well as show cooking. Thank you for your comment concerning the Value for Money. We do hope to have the pleasure of welcoming you back in the future Best wishes and regards Your smartline Neptuno Beach team

Dear Guests I am really very much surprised and worried by your feedback. I am very focused on providing a high standard level of service; therefore I have immediately contacted you after reading your Real-time feedback, which you have uploaded during your check-in and you have rated the check-in procedure low. Our aim is to solve any mention of dissatisfaction at the spot and during our guests’ stay. That’s why I have immediately contacted you. You can check the relevant records and my reply to your real-time feedback at your account. In our all-inclusive package we offer local drinks. We are sorry that we didn’t meet your expectations. I am really sorry that you left our premises with such bad impressions concerning our services. Wishing you all the best Nikoletta Michopoulou Hotel manager

Dear Mr. Stephen , Thank you for your stay with us and your feedback. We are pleased to know that you enjoyed your stay. Looking forward to a future visit of yours Best wishes and regards Your smartline Neptuno Beach team

Dear Mr. Kevin, Thank you very much for your stay with us and your lovely feedback It’s a great joy for the whole staff to read, that you had a wonderful holiday with us. A dinner, after a long day of travelling, is the least we can offer to our guests. We are happy you have enjoyed it and thank you for all your kind comments. For sure we shall wait for your return Till then we send you our best wishes and regards Your smartline Neptuno Beach team

Dear Mr. Jean Luc, Thank you for your stay with us and the time spent to give us your feedback All your kind comments for the staff and services are more than welcomed. Thank you very much! We are pleased to know that you have enjoyed your stay with us. Your tip about indoor animation is very helpful to us. As our hotel is small there is no suitable indoor space for the animation. Your positive review gives us the hope of your future visit Best wishes and regards Your smartline Neptuno Beach team