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Anmeldelser af Holiday Inn Great Falls- Convention Center, an IHG Hotel

3 out of 5
Holiday Inn Great Falls- Convention Center, an IHG Hotel
1100 5th Street South, Great Falls, MT

Anmeldelser

7,2

Godt

Bedømmelse på 10 − Fremragende. 294 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 283 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 195 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 124 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 104 af i alt 1000 anmeldelser" "

7,4/10

Rengøring

7,8/10

Service og personale

7,0/10

Faciliteter

6,6/10

Overnatningsstedets tilstand og faciliteter

7,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Abhishek

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I’ve stayed at this hotel 6 to 7 times in past 5 yrs. Staff has always been courteous and very helpful. I personally like the restaurant and the bar , quite relaxing and great to wind-down after work. I see the restaurant is being upgraded and is getting inaugurated Jul 2024. Looking forward to dinning there in my next stay.
Overnattede 2 nætter i maj 2024
Svar fra George M Johnson den 15. maj 2024
Thank you for the kind words. We welcome you back.

8/10 Udmærket

Peni

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra George M Johnson den 1. maj 2024
Thanks for taking the time to write a review. It appears you had a good stay.

8/10 Udmærket

Derek

Synes godt om: Service og personale
Overnattede 1 nat i april 2024
Svar fra George M Johnson den 29. apr. 2024
Thank you so much for taking the time to let us know how well we are doing.

10/10 Fremragende

Emily

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i april 2024
Svar fra George M Johnson den 26. apr. 2024
Thanks for the review. We appreciate that you had a great stay.

6/10 Okay

Matthew

Rejste med partner
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Has gone down hill since the last time we stayed here. Wasn’t a welcoming entrance to the hotel. Room was not real clean…bathroom was terrible…had something running down the wall in the bathroom. The toilet had a big crack in it. Bathroom especially needed repairs. Restaurant was short staffed. Took over an hour to have breakfast. Saw many people leave the restaurant because no one to seat them or serve them. Will not stay here ever again.
Overnattede 1 nat i april 2024
Svar fra George Johnson den 14. apr. 2024
I am terribly sorry you did not have a great stay. I will certainly look into the issues that you have raised.

8/10 Udmærket

Randy

Synes godt om: Rengøring, service og personale
Our stay was very nice!
Overnattede 2 nætter i april 2024
Svar fra George M Johnson den 8. apr. 2024
Thanks, Randy. The staff will be very happy that you had a great stay

10/10 Fremragende

Cathy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The friendly staff. We always stay at this motel
Overnattede 1 nat i marts 2024
Svar fra George M Johnson den 8. apr. 2024
Thanks so much for the very nice review. We look forward to seeing you again

6/10 Okay

michelle

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
It’s our favourite hotel to stay in in Great Falls. My kids love the pool. Beds are really comfy. Hotel just needs some updates. Which they are in the process of starting. Staff was very friendly!!
Overnattede 3 nætter i marts 2024
Svar fra George M Johnson den 4. apr. 2024
Yes, we will finish our updates and hopefully remain your favorite

8/10 Udmærket

Iris

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The parking lot was rough, the pool construction seems like it has lasted years. The staff were excellent though and the price is reasonable.
Overnattede 2 nætter i marts 2024
Svar fra George M Johnson den 4. apr. 2024
Thank you for complimenting the staff. We are scheduled to fix the parking lot as soon as it’s stays warm.

6/10 Okay

kathleen

Rejste med partner, Forretningsrejsende
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Rugs are bumpy and torn up. Paint is all over the baseboards, the bathroom is showing unfinished drywall behind the mirror. For the amount of money I paid it's a very dated tired old hotel. It was terribly noisey. I am in Salt lake at a hotel I paid less for right now and it's new and beautiful. Great falls is terribly overpriced and not even a 2 star.
Overnattede 2 nætter i marts 2024
Svar fra George M Johnson. den 18. mar. 2024
I am sorry that you did not have a good stay. We are going to fix the parking lot later in the year once it warms up.

10/10 Fremragende

Emanuel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The inside was very nice and clean
Overnattede 2 nætter i marts 2024
Svar fra George M Johnson den 18. mar. 2024
I am glad you had a good stay. We look forward to seeing you again.

10/10 Fremragende

Christopher

Very nice property. Good restaurant on site.
Overnattede 1 nat i marts 2024
Svar fra George M Johnson den 16. mar. 2024
Thank you very much for the kind words. We’re glad you had a good stay.

10/10 Fremragende

Rebecca

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean rooms & great customer service!
Overnattede 1 nat i marts 2024
Svar fra George M Johnson den 15. mar. 2024
I am happy that you had a great stay. Come back and see us when you’re in Great Falls

10/10 Fremragende

Scotty, Browning

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff
Overnattede 1 nat i marts 2024
Svar fra George M Johnson den 12. mar. 2024
Thanks. I agree our staff is pretty great and we look forward to serving you again in the future

10/10 Fremragende

Jennifer

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked the peace and quiet
Overnattede 1 nat i marts 2024
Svar fra George M Johnson den 11. mar. 2024
Thank you, Jennifer. I also like peace and quiet. Have a great day.

8/10 Udmærket

Niki

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra George M Johnson den 26. feb. 2024
Thank you very much. I am glad the it looks like you had a good stay.

6/10 Okay

Amanda

Overnattede 1 nat i februar 2024
Svar fra George M Johnson den 21. mar. 2024
I would have liked to have had more detail on why you scored us a three, but I apologize for failing to meet our expectations.

2/10 Forfærdeligt

Gary

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Walking in our room while sleeping. Renting a room when it was not open to rent. No communication between help. An apology isn't going to be enough or firing staff. We want a refund for our stay, both rooms. Not everyone is pet friendly, some are allergic to pets. You also went in my daughters room without being asked and scared her. I'm mad as hell.
Overnattede 2 nætter i februar 2024
Svar fra George Johnson den 17. feb. 2024
We are sorry you had a bad stay. As discussed, this issue was not raised when you at the property and belligerency will not result in different results. We are very sorry you had a bad stay.

10/10 Fremragende

Kevin

Rejste med partner
Wonderful location, staff was helpful and friendly Well definitely stay at this property next time travelling to Great Falls
Overnattede 2 nætter i februar 2024
Svar fra George M Jkhnson den 13. feb. 2024
Thanks so much. We are thrilled you had a great stay. We appreciate your taking the time to let us know how we are doing.

10/10 Fremragende

TRACY

Overnattede 2 nætter i februar 2024
Svar fra George M Johnson den 13. feb. 2024
Thanks ever so much for the kind review. We are really happy that you had a great stay.

10/10 Fremragende

Jacob

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra George M Johnson den 13. feb. 2024
Dear Jacob: Thank you and we’ll take it. It looks as though you had a great stay and that pleases us immensely.

10/10 Fremragende

Jacyne, Box Elder

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra George M Johnson den 12. feb. 2024
Thank you for the kind words.

2/10 Forfærdeligt

Brent

Overnattede 1 nat i februar 2024
Svar fra George M Johnson den 21. mar. 2024
Brent, we are sorry you did not have a good stay

8/10 Udmærket

Aldean

Overnattede 2 nætter i februar 2024
Svar fra George M Johnson den 21. mar. 2024
Thanks for letting us know that your stay was good.

10/10 Fremragende

BetteJo

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
On site restaurant, good food, friendly staff.
Overnattede 1 nat i januar 2024
Svar fra George M Johnson den 25. jan. 2024
Thanks for the very kind works. We appreciate your letting us know how we did.

4/10 Dårligt

Daniel, Billings

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Elevators smelled like smoke, open atrium was noisy at 4am, room smelled gross. Only food compliment is the restaurant down stairs. Will never stay again.
Overnattede 2 nætter i januar 2024
Svar fra George Johnson den 16. jan. 2024
We are sorry you had a bad stay. I will look into the issue you had with your room smelling.

2/10 Forfærdeligt

Bonnie

Rejste i en gruppe
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Rengøring, service og personale
Stained Bedding
It was late midnight flight arrival. So exhausted…pulled back the quilt and found stains from???! See attached picture.
Stains on bedding
Overnattede 1 nat i december 2023
Svar fra George M Johnson den 17. jan. 2024
We are sorry you did not a good stay. It is not our intention for our guests to have a bad stay

2/10 Forfærdeligt

Adam

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Kinda dumpy
Noisy people in lobby area disrupted our night more than once. Staff was not professional looking. No telephone in our room. Mold in the shower. Toilet didn't flush good.
Overnattede 2 nætter i januar 2024
Svar fra George M Johnson den 15. jan. 2024
We are sorry that you did not have a superior experience. I shall look into the issues that you raised.

10/10 Fremragende

Robert

Overnattede 2 nætter i januar 2024
Svar fra George Johnson den 13. jan. 2024
Robert, thank you so much for taking the time to write a review. I’m glad you had a great stay.

2/10 Forfærdeligt

Theresa

Rejste med familie, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Upon checking into our room, I showered and stood 3 inches of water. We reported the problem to the front desk in the morning and informed them we would be gone all day so they could look at the shower. After returning, they informed us it was fixed. It was not. Then, they had a large wedding in the banquet hall, and they allowed the guests to yell and scream all night long in the atrium. Upon checkout, we complained, and their manager apologized and informed us we would be getting a full refund. That never happened even after numerous calls. Save your money. The hotel is dirty, loud, and in poor condition.
Svar fra George M Johnson den 9. jan. 2024
We are sorry you had such a bad stay. Have a Happy New Years

6/10 Okay

Rachel

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Værelsets komfort
Facilities were lacking
There is a very strong smell in the vestibule (a lot of hotels use it now, I dont like it but it was a LOT). The heat in the room was terrible, either hot or cold, and the fan was very loud. The hairdryer in the room was broken (a replacement was brought up, much appreciated). The blinds were stuck and took quite a bit of effort to get the shade down. The plumbing in the bathtub was old, not labeled and confusing. The elevator is very slow, disconcertingly so. For the price I expected better. The staff were great, friendly and courteous.
Overnattede 2 nætter i januar 2024
Svar fra George M Johnson den 9. jan. 2024
I will look into why the smell is so strong to you. I shall look into the issues you raised.

10/10 Fremragende

Wyatt

Overnattede 1 nat i januar 2024
Svar fra George M Johnson den 9. jan. 2024
Thanks for the kind review. I appreciate you taking the time to let us know how you are doing.

10/10 Fremragende

Teresa

Overnattede 1 nat i december 2023
Svar fra George M Johnson den 21. jan. 2024
Thank you so much, Teresa. It looks as though you had a great stay. We appreciate your choosing us and we look forward to having you back soon.

10/10 Fremragende

Kimberly

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra George M Johnson den 31. jan. 2024
Thank you for staying with us. It appears you had a great stay. I am very pleased by that. Our staff strives to give you the best possible experience we can. We look forward to seeing you if you come through Great Falls again.

2/10 Forfærdeligt

Susana

Overnattede 2 nætter i december 2023
Svar fra George M Johnson den 29. dec. 2023
We are terribly sorry you did not have a good stay. I would have preferred details.

8/10 Udmærket

Joe

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra George M Johnson den 29. dec. 2023
Thanks for taking the time to leave a review. We appreciate the feedback.

8/10 Udmærket

ANDY, Kalispell

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra George M Johnson den 29. dec. 2023
Thanks for the kind words.

8/10 Udmærket

Karolina

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i december 2023
Svar fra Grorge M Johnson den 18. dec. 2023
Dear Karolina Thanks ever so much. Happy Holidays.

8/10 Udmærket

Scotty, Browning

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The general manager is an excellent guy! He makes the motel better with his kindness and professionalism.
Overnattede 4 nætter i december 2023
Svar fra George M Johnson den 29. dec. 2023
Thanks for the kind words.

6/10 Okay

Mary Jo

Rejste med familie
Synes godt om: Service og personale
This hotel has started renovations but seemed to have stalled. Definitely needs an update. We were put in a handicapped room (which wasn’t needed and not selected when booking).
Overnattede 2 nætter i december 2023
Svar fra George M Johnson den 29. dec. 2023
We are sorry that you were somehow put into the wrong room type.

6/10 Okay

Ardis

Synes godt om: Service og personale
Lack of hot water
Overnattede 3 nætter i december 2023
Svar fra George M Johnson den 29. dec. 2023
We are sorry you had that experience. I will look into any issues that day.

2/10 Forfærdeligt

Shane

Overnattede 2 nætter i december 2023
Svar fra George Johnson den 4. jan. 2024
We are sorry you had a bad stay.

2/10 Forfærdeligt

Neil

Overnattede 3 nætter i december 2023
Svar fra George M Johnson den 18. dec. 2023
Dear Neil: I am sorry you did not have a good stay. My sincerest apologies.

8/10 Udmærket

Kelly

Rejste med familie
Synes godt om: Faciliteter
Friendly staff. No stairs past 2nd floor so didn’t like that. Otherwise great hotel!
Overnattede 1 nat i december 2023
Svar fra George M Johnson den 18. dec. 2023
Thanks for leaving a review. Happy Holidays.

10/10 Fremragende

Al

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Everything was great, however the elevator situation needs help. Busy weekend and the single pair of elevators could not keep up
Overnattede 1 nat i december 2023
Svar fra George M Johnson den 18. dec. 2023
We are working or overhauling them. I am happy that everything else was great

2/10 Forfærdeligt

Tara

Synes godt om: Rengøring
Synes ikke om: Service og personale
Overnattede 3 nætter i november 2023
Svar fra George M Johnson den 28. nov. 2023
Well, I am sorry that you had a bad stay without any details I am not sure exactly what went wrong.

4/10 Dårligt

The

Rejste med familie, Rejste med kæledyr
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Very run down and noisy
Overnattede 1 nat i november 2023
Svar fra George M Johnson den 23. nov. 2023
I am terribly sorry that you did not have a good stay

10/10 Fremragende

anthony

Overnattede 1 nat i november 2023
Svar fra George M Johnson den 18. dec. 2023
Dear Anthony: Thanks for taking the time to leave a review

10/10 Fremragende

Jackie

Rejste med familie
Synes godt om: Faciliteter
Liked the options of accessible rooms. Unfortunately it still had a tub rather than a walk in shower. No blinds for sleeping, they were not working. Stuck. And no phone in the room. How would they have been reached if hotel emergency???
Overnattede 1 nat i november 2023
Svar fra George M Johnson den 13. nov. 2023
Thank you for taking the time to leave a review.

10/10 Fremragende

Ron

Rejste med familie
Poor condition of pavement in parking area
Overnattede 1 nat i november 2023
Svar fra George M Johnson den 13. nov. 2023
Thank you for the nice review. We are trying to find somebody to fix the blacktop before winter hits.