Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 554 af i alt 1005 anmeldelser" "
10 - Fremragende
554
Bedømmelse på 8 − Udmærket. 267 af i alt 1005 anmeldelser" "
8 - Udmærket
267
Bedømmelse på 6 − Okay. 107 af i alt 1005 anmeldelser" "
6 - Okay
107
Bedømmelse på 4 − Dårligt. 39 af i alt 1005 anmeldelser" "
4 - Dårligt
39
Bedømmelse på 2 − Forfærdeligt. 38 af i alt 1005 anmeldelser" "
2 - Forfærdeligt
38
8,8/10
Rengøring
9,0/10
Service og personale
8,4/10
Faciliteter
8,4/10
Overnatningsstedets tilstand og faciliteter
8,4/10
Miljøvenligt
Anmeldelser
8/10 Udmærket
Bing Liang Alvin
Rejste med partner
26. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All is great, stayed here for a week for both work and leisure. As a feedback, it will be great for Crowne to modernize the lift buttons and have the door open and close buttons at the top instead of the bottom for an easier reach.
Bing Liang Alvin
Overnattede 7 nætter i maj 2024
Svar fra Ethan den 26. maj 2024
Dear Alvin Bing Liang,Thank you for taking the time to share your experience with us. We're delighted to hear that you had a great stay with us for both work and leisure.We appreciate your constructive feedback regarding the lift buttons. Your suggestion to modernize them and place the door open and close buttons at the top for easier reach is valuable, and we will consider it as we look for ways to improve our facilities.Thank you once again for your feedback, and we look forward to welcoming you back for another pleasant stay.Warm regards,Duty ManagerCrowne Plaza Gold Coast
10/10 Fremragende
Venkatraman
Forretningsrejsende
25. maj 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Walkable distance to nearby dining.
Venkatraman
Overnattede 6 nætter i maj 2024
8/10 Udmærket
Brenton
20. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Brenton
Overnattede 2 nætter i maj 2024
8/10 Udmærket
Glen
Rejste med familie og småbørn
19. maj 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Glen
Overnattede 1 nat i maj 2024
10/10 Fremragende
Grace
18. maj 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
All good
Grace
Overnattede 1 nat i maj 2024
Svar fra Ethan den 20. maj 2024
Dear Grace,Thank you for your wonderful feedback. We're thrilled to hear that you had an all-around great experience and rated us 5/5.Your satisfaction means a lot to us, and we look forward to welcoming you back for another exceptional stay.Warm regards,Duty ManagerCrowne Plaza Gold Coast
10/10 Fremragende
Bala R
Rejste med partner
17. maj 2024
Synes godt om: Overnatningsstedets tilstand og faciliteter
Fantastic view from the room 1712.
Bala R
Overnattede 4 nætter i maj 2024
Svar fra Duty Manager den 17. maj 2024
Dear Bala,We're delighted to hear that you enjoyed the fantastic view from room 1712. Thank you for sharing your positive experience with us. We hope to welcome you back for another stay with equally stunning views.Warm regards,
6/10 Okay
Jamie
4. maj 2024
Have been with other Crowne plaza hotel years already, this is the first time to have disappointed feeling.
We have booked double queen bed with ocean view room, however the bed size is double bed ( according to Australian standards) . The size of the bed is around 1.38 x1.8. Have checked with front desk staff however they claimed this is their queen size bed. And I was being asked where are you from and explained Australian bed size is different from other countries. How disappointed answer is this.
Comparing to other Crowne plaza hotels in Sydney and Canberra, the coffee will be served by staff and however not in GC. Each customer needs to line in the coffee machine area for a coffee. The waiting time is up to 5-10mins per coffee. The food is same as good as rest of the Crowne plaza hotels. The surprise area is the fresh juicer although the fruits provided might not be filled regularly and the setup too tall for some of the ladies.
Have encountered couple of staff at the front desk, the only the young girl Erika ( hope I get her name correct) makes me feel like kind and professional
Too much travel tour tourists might cause the staff too exhausted to handle
The overall experience is not that good and not planning to come back
Jamie
Overnattede 4 nætter i april 2024
Svar fra Ethan den 5. maj 2024
Dear Jamie,Thank you for sharing your recent experience with us. We're deeply sorry to hear that your stay did not meet your expectations and that you encountered several disappointments during your time with us.We apologize for any confusion regarding the bed size in your room. Our intention is always to provide accurate information and ensure that guests are comfortable during their stay. We'll review our room descriptions and ensure that they accurately reflect the bed sizes to avoid any future misunderstandings.Regarding the coffee service, we appreciate your feedback about the wait times at the coffee machine area. We'll review our processes to see how we can improve efficiency and ensure that guests can enjoy their coffee without unnecessary delays.It's wonderful to hear that Erika provided you with kind and professional service at the front desk. We'll be sure to pass along your compliments to her and the rest of our team.Your feedback regarding the fresh juicer setup and the potential impact of travel tour groups is also noted, and we'll explore ways to enhance these aspects of our service.We're truly sorry that your overall experience fell short of your expectations, and we understand your decision not to return. However, if you reconsider, we would welcome the opportunity to make amends and provide you with the exceptional experience that you deserve.Thank you again for your feedback, and we wish you all the best in your future travels.Warm regards,Duty Manager Crowne Plaza Gold Coast
8/10 Udmærket
Bahaaeddine
Rejste i en gruppe
29. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter
On the itinerary it was written breakfast included but in reality it was not.
Bahaaeddine
Overnattede 2 nætter i april 2024
Svar fra Ethan den 30. apr. 2024
Dear Bahaaeddine,Thank you for choosing to stay with us and for taking the time to share your feedback. We apologize for any confusion regarding the breakfast inclusion. Your feedback is valuable, and we will ensure that the information provided in the itinerary accurately reflects the inclusions of your stay.We appreciate your understanding and hope that despite this issue, you had an enjoyable experience with us. If there's anything else we can assist you with or if you have any further concerns, please feel free to contact us.Warm regards,Duty ManagerCrowne Plaza Gold Coast
8/10 Udmærket
Felicia
28. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent location and accesable. Will come again
Felicia
Overnattede 2 nætter i april 2024
Svar fra Ethan den 28. apr. 2024
Dear Felicia,Thank you for sharing your feedback with us! We're delighted to hear that you enjoyed our excellent location and found it accessible.We can't wait to welcome you back for another visit. If there's anything specific you'd like us to arrange for your next stay, please feel free to let us know.Warm regards,Duty Manager Crowne Plaza Gold Coast
10/10 Fremragende
SANTOSH, CROYDON PARK
27. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel on the Gold Coast!
SANTOSH
Overnattede 1 nat i april 2024
Svar fra Ethan den 28. apr. 2024
Dear Santosh,Thank you for your kind words about our hotel on the Gold Coast! We're thrilled to hear that you had a great experience with us.If there's anything specific you enjoyed during your stay or any suggestions you have for us to make your next visit even better, please don't hesitate to let us know. Your feedback is important to us as we continually strive to provide excellent service to our guests.We look forward to welcoming you back for another wonderful stay in the future.Warm regards,Duty Manager Crowne Plaza Gold Coast
10/10 Fremragende
Billy
27. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Billy
Overnattede 3 nætter i april 2024
10/10 Fremragende
Xu
26. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Xu
Overnattede 2 nætter i april 2024
8/10 Udmærket
Carene
23. apr. 2024
Pretty good
Carene
Overnattede 2 nætter i april 2024
Svar fra Ethan den 28. apr. 2024
Dear Carene,Thank you for your feedback regarding your recent stay. We're glad to hear that you had a pretty good experience overall.If there's anything specific you enjoyed or any areas where you think we could improve, please feel free to let us know. Your feedback is valuable to us as we strive to enhance our guests' experience.We hope to have the opportunity to welcome you back in the future for an even better stay.Warm regards,Duty Manager Crowne Plaza Gold Coast
10/10 Fremragende
Peter, Sydney
Rejste med partner
16. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is next to the tram. 5 minutes to middle of Surfers and 5 minute walk to a patrolled beach
Peter
Overnattede 2 nætter i april 2024
Svar fra Ethan den 17. apr. 2024
Dear Peter,Thank you for sharing your thoughts about your recent stay with us. We're delighted to hear that you appreciated our hotel's convenient location next to the tram, providing easy access to the middle of Surfers Paradise, as well as being just a short 5-minute walk to a patrolled beach.We hope you had a fantastic time exploring the area and enjoying the nearby attractions. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.Warm regards,Duty ManagerCrowne Plaza Gold Coast
6/10 Okay
Joshua
Rejste med familie og småbørn
16. apr. 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The property was so close to the beautiful beach and tram stop out front.
The only problem was staying on the 23rd floor. There is always so much noise throuhout the night coming from above, not sure if there doing renovations at night or moving stuff around. This happened every night of our stay, from midnight to around 3 or 4 in the morning. We stayed 4 nights.
So in regards to that probably go for a bottom floor or close to the ground
Joshua
Overnattede 4 nætter i april 2024
Svar fra Ethan den 17. apr. 2024
Dear Joshua,Thank you for sharing your feedback about your recent stay with us. We're pleased to hear that you enjoyed the proximity of our property to the beautiful beach and the convenience of having a tram stop right out front.We apologize for the inconvenience caused by the noise disturbances during your stay, particularly on the 23rd floor. Your feedback is valuable to us, and we will address this issue with our team to ensure a more peaceful experience for our guests in the future.If you decide to stay with us again, please feel free to request a room on a lower floor or closer to the ground to minimize any potential noise disruptions.Thank you for choosing to stay at our hotel, and we hope to have the opportunity to welcome you back in the future.Warm regards,Duty ManagerCrowne Plaza Gold Coast
10/10 Fremragende
Zhiping
Rejste med familie
15. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All is great
Zhiping
Overnattede 3 nætter i april 2024
Svar fra Ethan den 15. apr. 2024
Dear Zhiping,Thank you for your feedback! We're thrilled to hear that you had a great experience during your stay with us.If there's anything specific you particularly enjoyed or if there's anything we can do to make your next stay even better, please feel free to let us know.We look forward to welcoming you back for another fantastic stay in the future!Warm regards,
10/10 Fremragende
Craig
14. apr. 2024
Craig
Overnattede 1 nat i april 2024
10/10 Fremragende
Yulia
Rejste med familie
12. apr. 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great service, location and variety of food ! Nice restaurant “ Horizontal” 360 degrees view 😻☀️👍🌆
Yulia
Overnattede 1 nat i april 2024
Svar fra Ethan den 14. apr. 2024
Dear Yulia,Thank you for sharing your positive feedback about your recent stay with us. We're thrilled to hear that you enjoyed our great service, convenient location, and the variety of food options available, especially at our restaurant "Horizontal" with its stunning 360-degree view.Your satisfaction is our priority, and we're delighted that we could contribute to making your experience memorable.If there's anything else we can assist you with or if you plan to visit us again in the future, please don't hesitate to reach out.Warm regards,Duty Manager Crowne Plaza Gold Coast
8/10 Udmærket
Claire-Louise
Rejste med familie
12. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great breakfast and location
Pool a but cold and room service didnt always leave enough towels cups for 4 people staying un room . Very clean and goos faciliites.
Claire-Louise
Overnattede 9 nætter i marts 2024
Svar fra MR den 12. apr. 2024
Dear Claire-Louise,Thank you for sharing your feedback with us. We're pleased to hear that you enjoyed our great breakfast offerings and our convenient location. Providing a delicious and satisfying meal experience is a priority for us, and we're delighted that you appreciated it.We apologize for any inconvenience caused by the pool being a bit cold and the occasional oversight with room service not providing enough towels and cups for your party of four. Rest assured, we will address these issues with our team to ensure they are rectified for future guests.It's great to hear that you found our facilities to be very clean and of good quality. Maintaining a high standard of cleanliness and comfort is essential to us.We appreciate your feedback as it helps us improve our services. We hope to have the opportunity to welcome you back to Crowne Plaza Gold Coast for an even better experience in the future.Warm regards,Duty ManagerCrowne Plaza Gold Coast
10/10 Fremragende
Robert
Rejste med partner
11. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
NICE PLACE
Robert
Overnattede 2 nætter i april 2024
Svar fra MR den 12. apr. 2024
Dear Robert,Thank you for your feedback! We're glad to hear that you found our hotel to be a nice place. Providing a comfortable and enjoyable experience for our guests is our top priority.If there's anything specific you enjoyed during your stay or if you have any suggestions for how we can further enhance your experience in the future, please feel free to let us know.We hope to welcome you back to Crowne Plaza Gold Coast for another pleasant stay.Warm regards,Duty ManagerCrowne Plaza Gold Coast
10/10 Fremragende
Shane
Rejste med partner
11. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing view
Shane
Overnattede 2 nætter i april 2024
Svar fra MR den 11. apr. 2024
Dear Shane,Thank you for choosing Crowne Plaza Surfers Paradise for your recent stay, and for taking the time to share your feedback with us.We're thrilled to hear that you enjoyed the view from your room! Providing our guests with amazing views of Surfers Paradise is something we take pride in, and it's fantastic to know that you found it to be memorable.Your appreciation motivates us to continue delivering exceptional experiences for all our guests. Should you have any further feedback or if there's anything else we can assist you with, please don't hesitate to reach out.We look forward to welcoming you back for another enjoyable stay at Crowne Plaza Surfers Paradise in the future.Warm regards,Duty ManagerCrowne Plaza Surfers Paradise
10/10 Fremragende
Eireen
Rejste med familie og småbørn
3. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great experience checking in with a training staff who was very professional, I didn’t realise she was only on training!
Loved the facilities, the pool, the gym and the number of restaurants available.
A highlight is the tram stop right at the front of the hotel, making it easy to go to Pacific Fair or to Cavill Ave.
Clean, excellent rooms, great service.
Eireen
Overnattede 1 nat i april 2024
Svar fra Brooke den 10. apr. 2024
Dear Eireen,Thank you for sharing your wonderful experience with us. We're thrilled to hear that you had a great check-in experience with our professional training staff. We're proud to provide comprehensive training to ensure all our team members deliver exceptional service from the moment you arrive.It's fantastic to know that you loved our facilities, including the pool, gym, and the variety of restaurants available. We're glad that our convenient location with the tram stop right at the front of the hotel made exploring the area effortless for you.Your compliments about our clean, excellent rooms and great service are truly appreciated. Providing our guests with a comfortable and memorable stay is always our priority, and we're delighted that we could exceed your expectations.We look forward to welcoming you back to Crowne Plaza on your next visit to the Gold Coast.Warm regards,Duty ManagerCrowne Plaza Gold Coast
10/10 Fremragende
neena
Rejste med familie
1. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We were on 19th floor and the views were amazing. The rooms and bathrooms were good sized and daily housekeeping was great. The buffet breakfast was good. The only negative was that the property is old and shows its age. But that’s more than compensated by the staff, location, views and access to guest laundry.
neena
Overnattede 4 nætter i marts 2024
Svar fra Ethan den 1. apr. 2024
Dear Neena,Thank you for sharing your experience with us.We're delighted to hear that you enjoyed the amazing views from your room on the 19th floor, as well as the spaciousness of the rooms and bathrooms. It's great to know that you found our daily housekeeping service to be excellent and that you enjoyed the buffet breakfast.We apologize for any inconvenience caused by the age of the property. Rest assured, we are continuously working to improve our facilities and ensure that all areas of the hotel meet the expectations of our guests.We're pleased that our staff, location, views, and guest laundry facilities contributed positively to your stay.We hope to have the pleasure of welcoming you back in the future for another enjoyable experience.Best regards,Duty Manager Crowne Plaza Gold Coast
6/10 Okay
CALVIN
Forretningsrejsende
30. mar. 2024
Synes godt om: Service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The shower was dirty and not working properly. The room was dated. Stains throughout the room.
Staff were helpful. Decent location - 10 minute walk from the convention centre and restaurants.
CALVIN
Overnattede 4 nætter i marts 2024
Svar fra Ethan den 31. mar. 2024
Dear Calvin,Thank you for taking the time to share your feedback with us.We're sorry to hear about the issues you encountered during your stay, particularly with the cleanliness and condition of the room. Please accept our sincere apologies for any inconvenience caused. Rest assured, your comments will be shared with our housekeeping and maintenance teams to ensure that necessary improvements are made.We're glad to hear that our staff were helpful and that you found the location convenient for accessing the convention centre and restaurants.If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us.We hope to have the opportunity to welcome you back and provide you with a much-improved experience in the future.Warm regards,Duty Manager Crowne Plaza Gold Coast ]
10/10 Fremragende
sara
Rejste med partner
29. mar. 2024
Synes godt om: Faciliteter
Every thing was great
Room furniture was old but the room was really clean
Breakfast was excellent
sara
Overnattede 5 nætter i marts 2024
Svar fra Ethan den 30. mar. 2024
Dear Sara,Thank you for sharing your feedback with us!We're thrilled to hear that you had a great experience during your stay. It's wonderful to know that you found the room to be really clean and that you enjoyed the excellent breakfast.Your comments regarding the room furniture have been duly noted, and we appreciate your feedback as we continually strive to improve our guests' experiences.If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.We look forward to welcoming you back for another great stay in the future!Warm regards,Duty Manager Crowne Plaza Gold Coast
10/10 Fremragende
Matilda
25. mar. 2024
Matilda
Overnattede 2 nætter i marts 2024
10/10 Fremragende
Kimberly
25. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Kimberly
Overnattede 1 nat i marts 2024
10/10 Fremragende
Amber
Rejste med familie
23. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved it. We stayed in an ocean view room on one of the top floors and view was just amazing. Beds were very comfy and we were walking distance to restaurants and Cavill Ave. we will definitely stay again.
Amber
Overnattede 1 nat i marts 2024
Svar fra Ethan den 23. mar. 2024
Dear Amber,Thank you for sharing your wonderful experience with us! We're thrilled to hear that you loved your stay in our ocean view room on one of the top floors. It's fantastic that you enjoyed the amazing view and found the beds very comfy.We're also glad to know that our location within walking distance to restaurants and Cavill Ave added to your enjoyment. We can't wait to welcome you back for another memorable stay. If you need any assistance with your future bookings or have any special requests, please feel free to reach out to us.Warm regards,Duty ManagerCrowne Plaza Gold Coast
2/10 Forfærdeligt
Tiana
Rejste med familie
23. mar. 2024
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very outdated was going to be charged for an upgrade and i didnt request one... after all that 2 nights $748 and another $100 pre authorisation i ended up checking out late and manager is now wanting to blacklist me from all ihg hotels
Tiana
Overnattede 1 nat i marts 2024
Svar fra Ethan den 26. mar. 2024
Dear Tiana,Thank you for bringing your concerns to our attention.We apologize for any inconvenience you experienced during your recent stay. Your feedback is valuable to us as we continuously strive to improve our services and guest experiences.We regret any miscommunication regarding the upgrade charge and the late check-out situation. Our team aims to provide transparent and fair pricing and policies, and we apologize if this was not adequately communicated to you. Additionally, we understand the frustration of the situation with the manager, and we will address this matter internally to ensure such incidents are handled more effectively in the future.Please know that your satisfaction is important to us, and we would like to discuss your experience further to see how we can make amends and ensure a more positive experience in the future. If you would like to provide more details or discuss your stay further, please feel free to contact us directly at your convenience.We appreciate your feedback and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,Duty Manager Crowne Plaza Gold Coast
6/10 Okay
Karma
Rejste med familie, Forretningsrejsende
22. mar. 2024
Synes godt om: Rengøring
Right near public transport/the team stop specifically, so including available car parking & access to nearby options if you aren't driving on this occasion/time you can't go wrong when travelling to from & around where you need to go while staying there.
Karma
Overnattede 1 nat i marts 2024
Svar fra Ethan den 23. mar. 2024
Dear Karma,Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our hotel's location near public transport, including the tram stop, convenient for your travels. It's great to know that our available car parking and access to nearby options added to your positive experience.We appreciate your support and hope to have the pleasure of welcoming you back on your future travels. If you have any further comments or if there's anything else we can assist you with, please don't hesitate to let us know.Warm regards,Duty ManagerCrowne Plaza Gold Coast
10/10 Fremragende
Myles
Rejste i en gruppe
17. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Myles
Overnattede 1 nat i marts 2024
Svar fra MR den 20. mar. 2024
Dear Myles,Thank you for choosing Crowne Plaza Surfers Paradise for your recent stay.We appreciate your feedback and are glad to know that you had a good experience with us. Your satisfaction is important to us, and we strive to provide all our guests with a comfortable and enjoyable stay.If there is anything specific you liked about your stay or if you have any suggestions for improvement, please feel free to share them with us. Your feedback helps us to continue providing excellent service to all our guests.We hope to have the pleasure of welcoming you back to Crowne Plaza Surfers Paradise in the future. If you have any questions or need assistance with future reservations, please don't hesitate to contact us.Best regards,Duty ManagerCrowne Plaza Surfers Paradise
10/10 Fremragende
Dipak
Forretningsrejsende
16. mar. 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Easy access to the trams
Dipak
Overnattede 2 nætter i marts 2024
10/10 Fremragende
Bryce
16. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Bryce
Overnattede 3 nætter i marts 2024
8/10 Udmærket
Cory
Rejste med familie og småbørn
11. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean quiet and well priced
Cory
Overnattede 1 nat i marts 2024
Svar fra Ethan den 12. mar. 2024
Dear Cory,Thank you for sharing your feedback with us.We're pleased to hear that you found our hotel clean, quiet, and well-priced. Providing a comfortable and affordable stay for our guests is always our priority, and we're glad that we were able to meet your expectations.If there's anything else we can do to further enhance your experience or if you have any suggestions for improvement, please feel free to let us know. Your satisfaction is important to us, and we're here to ensure that you have a pleasant stay with us.We look forward to welcoming you back for another enjoyable stay in the future.Warm regards,Duty ManagerCrowne Plaza Gold Coast
10/10 Fremragende
Bronte Maree
Rejste med familie
11. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was nice and staff were helpful. Very good value for money. The pool was great and lots of room so you weren’t on top of other people while in the pool. The dining experience wasn’t so great. Fine for a quick lunch by the pool but I would recommend getting the tram to surfers paradise where there are a lot of nice food options.
Bronte Maree
Overnattede 3 nætter i marts 2024
Svar fra Ethan den 11. mar. 2024
Dear Bronte,Thank you for taking the time to share your feedback with us.We're delighted to hear that you found our hotel nice and our staff helpful. It's great to know that you enjoyed the pool area and found it spacious, allowing for a comfortable experience without feeling crowded.We appreciate your feedback regarding the dining experience. Your comments will be shared with our team to help us improve our offerings and provide a better experience for our guests.If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know. We value your input as it helps us enhance our services and ensure that we meet the expectations of our guests.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Duty ManagerCrowne Plaza Gold Coast
10/10 Fremragende
Pam
10. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice views!
Pam
Overnattede 2 nætter i marts 2024
Svar fra Ethan den 11. mar. 2024
Dear Pam,Thank you for your feedback.We're glad to hear that you enjoyed the views during your stay with us. Providing our guests with memorable experiences and breathtaking views is something we strive for.If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback as it helps us ensure that we meet and exceed our guests' expectations.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Duty ManagerCrowne Plaza Gold Coast
6/10 Okay
Adam
7. mar. 2024
Adam
Overnattede 7 nætter i februar 2024
8/10 Udmærket
Ms
4. mar. 2024
Ms
Overnattede 1 nat i marts 2024
10/10 Fremragende
Neda
Rejste med familie og småbørn
27. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed for 6 nights with my family. It has great friendly staff. Convenient room, great breakfast. Great locatio. We enjoyed a lot.
Neda
Overnattede 6 nætter i februar 2024
Svar fra MR den 28. feb. 2024
Dear Neda,I hope this message finds you well. Thank you for choosing Crowne Plaza Surfers Paradise for your recent 6-night stay with your family. We sincerely appreciate your decision to stay with us and are delighted to hear that you had an enjoyable experience.It brings us great joy to know that you found our staff to be friendly and accommodating, and that you appreciated the convenience of your room as well as the quality of our breakfast offerings. We strive to provide a comfortable and memorable experience for all our guests, and it's wonderful to hear that we succeeded in doing so for you and your family.We're also pleased that our location met your needs and allowed you to fully enjoy your time in Surfers Paradise.Your satisfaction is our top priority, and we're here to ensure that you have a fantastic experience with us each time you visit.Thank you once again for choosing Crowne Plaza Surfers Paradise. We look forward to welcoming you and your family back for another memorable stay in the future.Warm regards,Duty ManagerCrowne Plaza Surfers Paradise
6/10 Okay
Katherine
26. feb. 2024
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Really disappointed that the breakfast was not in the revolving restaurant.
Katherine
Overnattede 1 nat i februar 2024
Svar fra Ethan den 26. feb. 2024
Dear Katherine,Thank you for sharing your feedback with us.We're sorry to hear that you were disappointed that breakfast was not served in the revolving restaurant. We understand that dining experiences can greatly contribute to the overall enjoyment of a stay, and we apologize for any inconvenience this may have caused. Your comments are valuable to us, and we will certainly take them into consideration as we strive to improve our services and offerings.If there's anything else we can assist you with or if you have any further feedback, please feel free to reach out. We appreciate your understanding and hope to have the opportunity to better meet your expectations in the future.Warm regards,Duty Manager
10/10 Fremragende
Shivani
26. feb. 2024
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Amazing standards as always , just pricey
Shivani
Overnattede 1 nat i februar 2024
Svar fra Ethan den 26. feb. 2024
Dear Shivani,Thank you for your feedback.We're thrilled to hear that you found our standards to be amazing, as maintaining excellence in service and quality is always our priority. We understand your concern regarding pricing, and we constantly evaluate our rates to ensure they align with the value and experience we provide. Your feedback is valuable to us as we strive to offer both exceptional service and competitive pricing.If you have any further comments or questions, please don't hesitate to reach out. We appreciate your support and hope to welcome you back for another exceptional experience in the future.Warm regards,Duty Manager
2/10 Forfærdeligt
Ryan
25. feb. 2024
Ryan
Overnattede 1 nat i februar 2024
10/10 Fremragende
Chieko
25. feb. 2024
Chieko
Overnattede 2 nætter i februar 2024
8/10 Udmærket
Nicole
Rejste i en gruppe
25. feb. 2024
Synes godt om: Faciliteter
The security guard was awesome.
Nicole
Overnattede 1 nat i februar 2024
Svar fra Ethan den 26. feb. 2024
Dear Nicole,Thank you for your kind words about our security guard.We're glad to hear that you had a positive experience with our security team member. Providing a safe and secure environment for our guests is of utmost importance to us, and we're delighted to know that our security guard exceeded your expectations. We'll be sure to pass along your feedback to them as recognition of their outstanding service.If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future.Warm regards,Duty Manager
10/10 Fremragende
Olive
25. feb. 2024
Olive
Overnattede 1 nat i februar 2024
10/10 Fremragende
Anthony
Rejste med partner
23. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great food friendly staff
Anthony
Overnattede 1 nat i februar 2024
Svar fra Ethan den 26. feb. 2024
Dear Anthony,Thank you for your positive feedback.We're delighted to hear that you enjoyed the food and found our staff to be friendly. Providing exceptional service and delicious meals are top priorities for us, and we're thrilled that we met your expectations in these areas. Your satisfaction is important to us, and we appreciate you taking the time to share your experience.If you have any further comments or if there's anything else we can assist you with, please feel free to let us know. We look forward to welcoming you back for another enjoyable dining experience in the future.Warm regards,Duty Manager
8/10 Udmærket
Tammy
Rejste med familie
23. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I want free parking and would choose a property that has that next time eg SOHO brisbane
Tammy
Overnattede 1 nat i januar 2024
Svar fra MR den 23. feb. 2024
Dear Tammy,Thank you for choosing to stay with us at Crowne Plaza Surfers Paradise and for sharing your feedback regarding parking.We understand that parking is an important consideration for our guests, and we appreciate your suggestion regarding complimentary parking. While we currently do not offer free parking, we continuously review our amenities and services to ensure we meet the needs and preferences of our valued guests.Your feedback is important to us, and we will take it into consideration as we strive to enhance our offerings and provide an even more satisfying experience for our guests.If you have any further comments or questions, please feel free to reach out to us directly. We value your input and hope to have the opportunity to welcome you back in the future.Warm regards,Duty ManagerCrowne Plaza Surfers Paradise
8/10 Udmærket
Kwok
22. feb. 2024
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Kwok
Overnattede 6 nætter i februar 2024
10/10 Fremragende
Peter
22. feb. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A pleasant stay.
Peter
Overnattede 2 nætter i februar 2024
Svar fra MR den 22. feb. 2024
Dear Peter,Thank you for choosing to stay at Crowne Plaza Surfers Paradise and for taking the time to share your feedback with us.We're thrilled to hear that you had a pleasant stay with us. Providing a comfortable and enjoyable experience for our guests is our top priority, and we're delighted that we were able to meet your expectations.If you have any further comments or suggestions on how we can improve our services, please feel free to let us know. Your feedback is invaluable to us as we continually strive to enhance the experiences of our guests.Once again, thank you for staying with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future.Warm regards,Duty ManagerCrowne Plaza Surfers Paradise
8/10 Udmærket
David
Rejste i en gruppe
19. feb. 2024
Synes godt om: Service og personale
Great location.
Why would one not have proper curtains in a property facility like this.
If one is looking for a sleep in there is no chance if your window is shared with the rising sun
David
Overnattede 1 nat i februar 2024
Svar fra Ethan den 19. feb. 2024
Dear David,Thank you for sharing your feedback.We're delighted to hear that you appreciated our hotel's great location. Your comfort during your stay is of utmost importance to us, and we apologize for any inconvenience caused by the lack of proper curtains in your room. We understand the importance of a good night's sleep, especially when your window faces the rising sun.Please rest assured that we'll take your feedback into consideration as we continually strive to improve our guests' experiences. If you have any further suggestions or if there's anything else we can assist you with, please feel free to let us know.We hope to have the opportunity to welcome you back for another enjoyable stay in the future.Warm regards,Duty Manager