Good morning We are very sorry for the inconvenience you faced while your stay and we are going to solve this problem as soon as possible. I personally apologize on behalf of my entire staff also. Hope we can see you soon and we try our best to serve you better and make your stay memorable.Have a nice day.

Thank you for your wonderful review. we appriciate that you take time from your busy schedule to write this and encourage us for doing better . we hope to see you soon and we try our best to serve you better . Have a wonderful day .

Thank you for your wonderful review. we appriciate that you take time from your busy schedule to write this and encourage us for doing better . we hope to see you soon and we try our best to serve you better . Have a wonderful day .

Thank you for your wonderful review. we appriciate that you take time from your busy schedule to write this and encourage us for doing better . we hope to see you soon and we try our best to serve you better . Have a wonderful day .

Thank you for your wonderful review. we appriciate that you take time from your busy schedule to write this and encourage us for doing better . we hope to see you soon and we try our best to serve you better . Have a wonderful day .

We are extremely sorry for the inconvience caused to you. we apologize for this . we try to solve your problem as soon as possible . We will contact you as soon as possible and try to resolve this too. we appriciate that you took time to pointout whatever the issues tou face on our hotel and we try our best to serve tou better on your next visit .

Thank you for your time to give us very positive review. We are thankful that you like our hospitality. We are waiting to see you soon. Have a great Day.

Thank you for your time to give us very positive review. We are thankful that you like our hospitality. We are waiting to see you soon. Have a great Day.

Thank you for your time to give us very positive review. We are thankful that you like our hospitality. We are waiting to see you soon. Have a great Day.

Thank you for your time to give us very positive review. We are thankful that you like our hospitality. We are waiting to see you soon. Have a great Day.

Thank you for your time to give us positive review. We are thankful that you like our hospitality. We try to satisfy you in every way next time for sure. We are waiting to see you soon. Have a great Day.

Thank you sir for this wonderful review. Hope to see you soon and we try our best to make your stay wonderful again.

Thank you for this wonderful review . Hope to see you soon and we try our best to serve you even better .Have a wonderful day.

Thank you for this wonderful review . We appriciate your opinion .Hope to see you soon and we try our best to serve you even better .Have a wonderful day.

Thank you for this wonderful review . We appriciate your opinion .Hope to see you soon and we try our best to serve you even better .Have a wonderful day.

Thank you for this wonderful review . We appriciate your opinion .Hope to see you soon and we try our best to serve you even better .Have a wonderful day.

Thank you for this wonderful review . We appriciate your opinion .Hope to see you soon and we try our best to serve you even better .Have a wonderful day.

Thank you for this wonderful review . We appriciate your opinion .Hope to see you soon and we try our best to serve you even better .Have a wonderful day.

Thank you for your time to give us very positive review. We are thankful that you like our hospitality. We are waiting to see you soon. Have a great Day.

Thank you for this wonderful review . We appriciate your opinion .Hope to see you soon and we try our best to serve you even better .Have a wonderful day.

We are very sorry for all the inconvience you faced. we try our best to improve all the things you mentioned in your review . Hope you visit us again and we make tour stay memorable one . Have a wonderful day .

Thank you for this wonderful review . We appriciate your opinion .Hope to see you soon and we try our best to serve you even better .Have a wonderful day.

Hello Tracy: I want to apologize for the waterpark water being cold. The neighboring property has total control over that whole area and unfortunately the heater went down. I also apologize for the remote taking so long to get repaired or replaced, this is not our normal protocol whatsoever. I hope that in the future you will give us another chance to earn your business and give us a better review. My deepest apologizes!!

We are very sorry for the inconvience caused . We fixed pool area too. Hope to see tou again and we try our best to give you memorable experince. Have a wonderful day.

Good Day Luis. I am sorry that you thought our rooms were to small. We have standard rooms and we also have suites. Hopefully on your next trip to Gatlinburg you will give us another chance to earn a 5 star review. Please request a suite if we have them available, as that may suit your needs better. Have a blessed day and a Happy New Year.

Diana, I want to apologize for the water temperature in the waterpark area. Although we do not control that whole area we are still sorry that the heater went down for the waterpark. I hope that you will give us another chance to fulfill your expectations in the future. Thank you and have a blessed day and a Happy New Year!!

Hello Kerry: We appreciate the 5 out of 5 rating that you gave us for your recent stay. Our team strives to provide the best service possible to our guests. Thank You again and we hope you have a great New Year!!

Thank you for this wonderful review . We appriciate your opinion .We try our best to improve and make your stay memorable next time you visit our hotel.Hope to see you soon and we try our best to serve you even better .Have a wonderful day.

Hello Sharon: Thank you for your 5 out of 5 review about your recent stay with us. We greatly appreciate it. We are very sorry about the water in the splash pad not being heated. That is actually on our neighboring properties hands as they have full control over that. However, the heater malfunctioned to the point of them having to replace it so they are waiting for a new one to arrive. I hope get to see you again soon. Have a great new year and be blessed!!

Hello Eli: I want to personally thank you for the 5 out of 5 review. We greatly appreciate it. We're glad that everything was up to your standards being clean at the hotel. We take great pride in our hotel and keeping all areas of it clean for our guest. We look forward to seeing you again in the near future. Have a great new year!!

Hello Tracy!! Thank you for giving us a great score on your recent stay with us here at the Holiday Inn Express in Gatlinburg! Our crew here strives on making the best stay possible for our guest. We definitely look forward to seeing you again soon. have a wonderful New Year and stay safe!!

Hello Hernan: I want to thank you for your review. I hope that you will give us another chance to earn a 5 out of 5 rating. Please let us know how we can make your stay better. Have a great and happy new year!

Hello Todd! On behalf of the Holiday inn Express I apologize for the inconvenience for the "Splash Pad" water being so cold, however this does not affect the pool itself as they are on different heaters. Unfortunately, this is out of our hotel hands as the neighboring property has total control of that whole area and the heater for the splash pad area has malfunctioned. I also want to apologize for the water to the building needing to be shut of for a couple hours. We had an emergency plumbing repair that was required to be made. Please accept my deepest apologizes for these issues. I hope that you will give us another chance to make a future stay with us better for you. I hope you have a great and safe Holiday Season. Again, my apologizes!!

Good Day Mimi, I apologize for the repair work being done on the splash pad area. Unfortunately, we have no control over that as the neighboring property has total control over that, but again, i do apologize for that. I will talk to them and my housekeepers about the bleach smell being to strong as well. I hope that you give us another chance to earn a 10 out of 10 in the future. Have a very Merry Christmas and a Happy New Year!!

Brittany, Thank you for taking the time to give us a 4 out of 5 rating. Please let us know how we can get a 5 rating the next time you visit us. We value your input and yourself as a guest. I hope you have a great Holiday season. Thank you!

Donna, I would like to thank you for your recent 5 out of 5 rating. We value all our guest and strive to make everyone's stay memorable to the best of our ability. We look forward to seeing you again at our property. Have a blessed holiday season!!

Bernadette, I apologize for the receptionist sarcasm towards you during your recent stay with us. I will be sure that our whole team gets this message from you. As far as our views go, both sides of our hotel have a Mountain view, one faces the city with mountains, and the other faces the neighboring property and parking lot but also has mountain views. We do not charge any different prices, but I do apologize if it wasn't what your expectations were. Please feel free to let my team know or me personally what side you would like on your next visit, and we will do our best to accommodate your request. Again, I sincerely apologize for any inconvenience that this may have caused, and I hope that you will give us another chance to make it right. I hope you and your family have a great holiday season. Thank You!

Good morning. I'm sorry that you we were only an average hotel in your review. We strive to be exceptional and make our guest stays memorable. I hope that you will give us another chance to earn 5 stars. Please let us know what we can do make that happen on you next visit to Gatlinburg. Best regards!

Hello Angela! Thank you for the great review. We hope that you would consider staying with us again in the future. Our staff thrives on making sure your stay is memorable and accommodating. We hope that you consider us again on you next trip to Gatlinburg. Have a safe and great holiday season that is approaching.

Hello! Thank you for staying with us on your recent trip to Gatlinburg. We're glad you enjoyed your stay and the breakfast. We are sorry for the inconvenience regarding the wi-fi. We are currently undergoing some changes within the hotel and unfortunately during those changes our wi-fi fiber-optic was damaged. I'm sorry if it may have been an inconvenience during your stay. We value all of our guest and we hope to see you again at our property. Have a great day and stay safe!

Thank you for staying with us and we look forward to you staying with us again!

We appreciate you staying with us and look forward to your return. Have a great Day!

Thank you for letting us know about your stay.

Hello Diane! We appreciate you staying with us during your recent trip to Gatlinburg. We look forward to you staying with us again and please let us know how we can earn that 5. Have a great day and stay safe!

We are glad to hear you enjoyed your stay. We hope you will come visit us again.

Thank you for letting us know about your stay. Glad we could help in the forgotten items. We hope you will come visit with us again.

Come see us again soon.

Good Day Jennifer! Thank you for your recent stay with us on your recent trip to Gatlinburg. We appreciate all our guest and their feedback. We look forward to seeing you again and please let us know how we can earn a 10. Have a great day and stay safe!

Hello Teresa...sorry for the delay to your review. Thank you for the great review score. We look forward to having you back soon. Have a great day!!

Hello Martin! Sorry for the delay to your review. We hope you enjoyed your stay with us on your recent trip to Gatlinburg. Please let us know how we can earn a 5 rating from you on your next stay with us. Have a great day and stay safe!