Dear Thomas, thank you for sharing your experience! We're delighted to hear that you found our staff very friendly and had a great experience during your stay. We hope to see you again soon!Best Regards,Customer Care Team

Dear Yolanda, thank you for your feedback! We're glad to hear that you had a pleasant stay. It's wonderful to know that you found the front desk staff friendly, the room clean, and enjoyed the breakfast selection. We look forward to welcoming you back in the future.Best Regards,Customer Care Team

Dear Danny, thank you for your feedback. We apologize for the unpleasant experience you had during your stay. We take cleanliness and maintenance seriously, and it's clear we fell short in your case. The issues you mentioned, including the out-of-order elevator and ice machine, dirty room, and unsatisfactory conditions, are unacceptable. We will share these concerns with our team to ensure improvements are made. Your feedback is valuable to us, and we hope you will consider giving us another chance in the future.Best Regards,Customer Care Team

Dear Rosa, thank you for your feedback! We're pleased to hear you enjoyed the spacious rooms, comfortable bedding, and thick towels. However, we apologize for the inconvenience caused by the non-working elevator but are glad we could accommodate you on the ground level. We hope to welcome you back for an even better stay next time.Best Regards,Customer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Jorge, we're deeply sorry to hear about your disappointing experience during your recent stay. Maintaining a clean and comfortable environment is a top priority, and it's disheartening to learn that we fell short of your expectations in this regard. Please accept our sincerest apologies for the cleanliness issues you encountered behind the sofa bed, under the bathtub, and throughout the room. We understand your frustration and regret any inconvenience this may have caused. Additionally, we apologize if our staff and service did not meet your expectations. Your feedback is invaluable to us, and we will share these concerns with our team to ensure improvements are made. We understand if you choose not to return, but if you reconsider, we would appreciate the opportunity to make it up to you with a much-improved experience. If there's anything else we can do to assist you or if you would like to discuss your concerns further, please don't hesitate to reach out.Best Regards,Customer Care Team

Dear Joann, thank you for sharing your experience with us. We're glad to hear that you have chosen to stay with us when visiting Gainesville and that you found our staff nice and friendly, as well as our rooms clean. However, we apologize for the inconvenience caused by the broken elevator, and we understand that navigating stairs with luggage can be inconvenient. We appreciate your patience and understanding and are pleased to hear that our team offered you a complimentary drink or snack to make up for the inconvenience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.Best Regards,Customer Care Team

Dear Joann, thank you for sharing your experience with us. We're glad to hear that you have chosen to stay with us when visiting Gainesville and that you found our staff nice and friendly, as well as our rooms clean. However, we apologize for the inconvenience caused by the broken elevator, and we understand that navigating stairs with luggage can be inconvenient. We appreciate your patience and understanding and are pleased to hear that our team offered you a complimentary beverage or snack to make up for the inconvenience. Your satisfaction is important to us, and we hope to have the opportunity to welcome you back for a smoother and more enjoyable stay in the future. If there's anything else we can do to assist you, please don't hesitate to let us know.Best Regards,Customer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Kim, we deeply apologize for the inconveniences you faced during your stay. Regrettably, you were not informed about the broken elevator until after checking in, and we understand how frustrating it must have been to deal with non-functional amenities in your initial room. Your experience with the air conditioning and phone issues is unacceptable, and we apologize for the inconvenience and discomfort it caused you. We regret that we fell short of providing the level of service and comfort we aim for, and we assure you that we will handle these concerns internally to prevent similar occurrences in the future. Additionally, we apologize for any cleanliness issues you encountered and assure you that we will take immediate action to rectify them. Your feedback is invaluable to us, and we appreciate you bringing these matters to our attention. If there's anything else we can do to handle your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to us directly. We sincerely apologize for any inconvenience caused and hope to have the opportunity to regain your trust in the future. Best Regards,Customer Care Team

Dear Heather, thank you for sharing your feedback with us. We're glad to hear that you found our property's location convenient for your needs. However, we apologize if the room did not meet your expectations in terms of modernity given the price. Your feedback is valuable to us, and we will consider it as we continuously strive to improve our accommodations and provide the best possible experience for our guests. If there's anything specific you believe we could do to enhance our rooms or your overall experience, please don't hesitate to let us know. We appreciate your patronage and hope to have the opportunity to welcome you back in the future for an improved stay.Best Regards,Customer Care Team

Dear Tory, we're ecstatic to receive your positive rating! Thank you for choosing our hotel, and we're thrilled that you had such a positive experience. We look forward to having you back with us soon! Best Regards,Customer Care Team

Dear Renessa, we sincerely apologize for the inconveniences and disappointments you encountered during your stay. It's disheartening to hear about the issues with the elevator, the lack of friendliness from our staff, the malfunctioning TV guide, the unpleasant restroom odor, and the dissatisfaction with our complimentary breakfast. Providing a comfortable and enjoyable experience for our guests is our priority, and we regret that we fell short of meeting your expectations in these areas. Your feedback is invaluable to us, and we will share these concerns with our team to ensure that they are rectified promptly. Please know that this is not reflective of the level of service and quality we aim to provide, and we appreciate your understanding. If there's anything else we can do to improve your experience or if you'd like to discuss your concerns further, please don't hesitate to reach out to us directly. We hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.Best Regards,Customer Care Team

Dear Kyle, we apologize for the inconvenience you experienced during your stay. It's disappointing to hear about the broken elevator and the issues with the air conditioning, as we understand the importance of comfort and convenience for our guests. Your feedback is invaluable to us, and we will handle these concerns promptly to ensure that they are resolved and do not recur in the future. We strive to provide a high-quality experience for all our guests, and we regret that we fell short of your expectations on this occasion. If there's anything else we can do to improve your experience or if you'd like to discuss your concerns further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future. Best Regards,Customer Care Team

Dear guest, we sincerely apologize for the inconvenience and frustration you experienced during your stay. It's deeply concerning to hear that your air conditioning wasn't working and that the elevator was out of service, both of which impacted your comfort and convenience. We understand the importance of handling such issues promptly and transparently, and we're truly sorry for any miscommunication or inconvenience caused by our attempts to resolve these matters. Please know that we take your feedback seriously, and we will be investigating these issues thoroughly to ensure they are resolved promptly and prevent similar occurrences in the future. We apologize for falling short of your expectations in terms of cleanliness, service, and amenities, and we assure you that your concerns will be shared with our team to prevent recurrence. Your satisfaction is important to us, and we appreciate your patience and understanding as we work to make improvements. If you're willing to give us another chance, we would be grateful for the opportunity to provide you with the exceptional experience you deserve.Best Regards,Customer Care Team

Dear Christina, we sincerely apologize for the distressing experience you had during your stay. Your comfort and safety are our top priorities, and it's deeply concerning to hear about the presence of a bug in your room. We take cleanliness and pest control very seriously, and we will be conducting a thorough investigation and treatment of the affected areas immediately. Additionally, it's disheartening to learn that our staff's response fell short of your expectations. Please know that this is not indicative of the level of service we strive to provide, and we will handle this matter internally to ensure that our team members handle such situations with empathy and accountability. We understand the importance of a sincere apology, and we're truly sorry if ours didn't convey that. Your feedback is invaluable to us, and we appreciate the opportunity to rectify these issues and regain your trust. We hope you'll consider giving us another chance to provide you and your family with the exceptional experience you deserve.Best Regards,Customer Care Team

Dear Angela, we're deeply sorry to hear about your disappointing experience during your stay at our property. Please accept our sincerest apologies for the issues you encountered, including the rude and unhelpful behavior of our staff, the poor condition of the swimming pool and hot tub, and the broken railing. Providing a pleasant and comfortable experience for our guests is of the utmost importance to us, and we deeply regret that we failed to meet this expectation during your stay. We take such matters seriously, and we will share them promptly with our staff and maintenance teams to ensure that they are resolved and do not recur in the future. Your feedback is invaluable to us, and we will use it to improve our services and facilities. If there's anything else we can do to make it up to you or if you have any further concerns, please don't hesitate to reach out to us. Your satisfaction is our priority, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved stay in the future. Best Regards,Customer Care Team

Dear Laura, we're delighted to hear that you enjoyed your stay with us! Providing a clean and comfortable environment for our guests is one of our top priorities, and it's wonderful to know that you found our accommodations satisfactory. Our team is dedicated to ensuring a friendly and welcoming experience for all travelers, and we're thrilled that you felt well taken care of during your visit. Thank you for choosing to stay with us, and we look forward to welcoming you back in the future for another pleasant stay!Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Rose, thank you for your feedback! We're glad to hear that you had a pleasant experience during your stay with us. Providing excellent service and accommodations is our priority, and we appreciate your positive feedback. If there's anything specific you enjoyed or if there's anything else we can do to make your next stay even better, please don't hesitate to let us know. We look forward to welcoming you back soon! Best Regards,Customer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

Dear Tina, we appreciate your feedback regarding your recent stay. It's disappointing to hear about the issues you encountered with the door and the pool area cleanliness. Please accept our sincerest apologies for the inconvenience this may have caused. We take cleanliness and maintenance seriously, and we will share these concerns with our team to ensure improvements are made promptly. Your comments are valuable to us, and we will work diligently to enhance our facilities and services for the comfort and satisfaction of our guests. Thank you for bringing these matters to our attention, and we hope to have the opportunity to better serve you in the future.Best Regards,Customer Care Team

Dear Connie, thank you so much for the positive rating. We hope you had an amazing experience and enjoyed every moment during your stay with us. We look forward to your next visit already. Best Regards,Customer Care Team

Dear Robert, we're delighted to hear that you had a pleasant experience during your stay with us! Providing friendly service, a satisfying breakfast, and comfortable accommodations are top priorities for us, and we're glad that we met your expectations in these areas. It's wonderful to hear that you found everything clean and well-maintained, from the lobby and hallways to your room. Your comfort and satisfaction are important to us, and we're thrilled that we could provide you with a positive experience. If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your feedback and look forward to welcoming you back for another great stay in the future! Thank you for choosing to stay with us!Best Regards,Customer Care Team

Dear Robert, we're thrilled to hear about your positive experience during your stay with us! Providing spacious and comfortable accommodations for families is important to us, and we're delighted that our room layout suited your needs. It's great to hear that everything was in working order and clean and that you found the bed comfortable. We're especially glad that our staff, particularly the young lady who checked you in, provided you with excellent service and made your stay memorable. We'll be sure to pass along your kind words to her. Additionally, we're pleased that you enjoyed our breakfast offerings, especially the variety of protein options. Your feedback is appreciated, and we're glad that we could exceed your expectations, even despite any initial hesitations based on reviews. Thank you for choosing to stay with us, and we look forward to welcoming you back for another great stay in the future! If there's anything else we can do to make your next visit even more enjoyable, please don't hesitate to let us know.Best Regards,Customer Care Team

Dear Veronica, we're grateful for your feedback and glad to hear that our staff was able to provide you with a friendly and helpful experience upon your arrival. However, we apologize for any inconvenience caused by the older smell and the condition of the bedding and restrooms. Maintaining a comfortable and pleasant environment for our guests is important to us, and we'll consider your comments as we work to improve our facilities. We understand your concerns and appreciate your honesty. If there's anything specific we can do to tackle your concerns or if you have any further feedback, please don't hesitate to let us know. We value your patronage and hope to have the opportunity to welcome you back in the future with a more enjoyable experience. Thank you for choosing to stay with us.Best Regards,Customer Care Team

Dear Katheren, thank you for taking the time to share your feedback with us. We're glad to hear that you found the room comfortable and that you and your kids were able to enjoy the pool, albeit with some reservations about its appearance. We apologize if the breakfast didn't meet your expectations, and we'll certainly consider your comments to improve our offerings. It's wonderful to know that you had a restful night's sleep during your stay. If there's anything else we can do to enhance your experience next time, please don't hesitate to let us know. We appreciate your patronage and hope to welcome you back for an even better stay in the future!Best Regards,Customer Care Team

Dear Cheryl, we're glad to hear that the location of our hotel was convenient for your needs. However, we apologize for the inconvenience you experienced with the air conditioning during your stay. Your comfort is our priority, and we regret that we fell short of providing adequate cooling in your initial room. We appreciate your understanding as we worked to handle the issue by moving you to a room with a functional portable air conditioner. We'll certainly review our cooling systems to ensure they meet the needs of our guests going forward. Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more comfortable stay in the future.Best Regards,Customer Care Team

Dear Randy, we apologize for any confusion regarding your room type and for the inconvenience of not receiving the beds you had reserved. Your comfort is important to us, and we regret any disappointment caused by this oversight. We'll consider your feedback and ensure that our staff are well-informed about room types to prevent similar incidents in the future. Thank you for bringing this to our attention, and we appreciate your understanding. If you choose to stay with us again, please don't hesitate to reach out so we can ensure your accommodations meet your expectations.Best Regards,Customer Care Team

Dear Lynda, thank you for taking the time to rate your recent stay with us. We are disappointed that you don't seem to have had the wonderful experience that the vast majority of our guests do. We sincerely hope that you will give us another opportunity to restore your faith in our hotel and hospitality. Best Regards,Customer Care Team

Dear David, we're deeply sorry to hear about the multiple issues you encountered during your stay. Your feedback regarding the TV, shower, room odor, malfunctioning card keys, and door catch is concerning, and we apologize for falling short of your expectations in cleanliness, service, and property conditions. Please know that this is not reflective of our usual standards, and we take your comments seriously. We'll review these issues promptly with our team to ensure that necessary improvements are made. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust and welcome you back for a more enjoyable experience in the future.Best Regards,Customer Care Team

Dear Rita, we're truly sorry to hear about your disappointing experience during your recent stay with us. Please accept our sincerest apologies for the cleanliness and maintenance issues you encountered. This is not the level of service and quality we aim to provide to our guests. Rest assured, we take your feedback seriously, and we will handle these concerns with our housekeeping and maintenance teams to ensure that they are resolved promptly. We understand the importance of a comfortable and clean stay, and we are committed to making the necessary improvements to enhance our guests' experience. Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Best Regards,Customer Care Team

Dear Melissa, thank you for sharing your feedback with us. We apologize for the cleanliness issues you experienced during your stay and for any inconvenience caused by the unpleasant smell in the room and shower water. We take your comments seriously and will share them with our team to ensure improvements are made. We're glad to hear that Sara provided excellent service, and we'll be sure to pass along your compliments to her. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out.Best Regards,Customer Care Team

Dear Moriah, we're thrilled to hear that you loved aspects of your stay with us, including the easy check-in process, our pool, breakfast offerings, and competitive pricing. However, we sincerely apologize for the issues you encountered with the cleanliness of the comforter, the malfunctioning bathroom fan, the confusing AC controls, and the absence of a trash can in your room. Providing a comfortable and hassle-free experience is important to us, and we regret falling short in these areas. Your feedback is invaluable, and we'll handle these issues promptly to ensure they're resolved for future guests. Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations during any future visits.Best Regards,Customer Care Team

Dear guest, thank you for your feedback, and we're sorry to hear that your experience did not meet your expectations. We're continuously working to improve our property and appreciate your input. We strive to offer fair pricing for the value provided and will consider your comments as we make enhancements. If you have any specific suggestions for areas of improvement, please don't hesitate to share them with us. We hope to have the opportunity to better serve you in the future.Best Regards,Customer Care Team

Dear Sierra, we're thrilled to hear that you enjoyed our breakfast offerings during your stay! Providing a satisfying breakfast experience is important to us, and we're glad to know that our selection met your expectations. If you have any further feedback or if there's anything else we can do to enhance your experience, please let us know. We look forward to welcoming you back in the future!Best Regards,Customer Care Team

Dear Carolyn, thank you for choosing us for your stay! We are thrilled to know that you had a wonderful experience with us. We hope to welcome you back soon!Best Regards,Customer Care Team

Dear Maria, thank you for your feedback! We're glad to hear that you had a pleasant experience. If there's anything specific you enjoyed during your stay or if there's anything we can do to further enhance your experience next time, please feel free to let us know. We look forward to welcoming you back for another enjoyable stay in the future!Best Regards,Customer Care Team

Dear Mike, we're truly sorry to hear about the numerous issues you encountered during your stay. Providing a comfortable and enjoyable experience for our guests is our utmost priority, and it's clear we fell short of meeting your expectations in many aspects. We sincerely apologize for the lack of heat in one room, non-functional electrical outlets, makeshift AC unit, drafty window, and unpleasant odor from the comforter. These are certainly not the standards we aim to uphold. Your feedback is invaluable, and we will share these issues promptly with our team to ensure improvements are made. We understand your frustration, and we appreciate your understanding as we work to rectify these concerns. We have also forwarded your message to our manager, Muhammed, to ensure prompt attention to your concerns. We hope to have the opportunity to regain your trust and provide you with a much-improved stay should you choose to give us another chance in the future. Thank you for bringing these matters to our attention. Best Regards,Customer Care Team

Dear Brandon, we're delighted to hear that you had a positive experience with our staff! Providing friendly and attentive service is a top priority for us, and we're glad to know that our team members made your stay enjoyable. Thank you for taking the time to share your feedback, and we look forward to welcoming you back in the future!Best Regards,Customer Care Team

Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

Dear Maribel, we're delighted to hear that you found our hotel to be clean during your stay! Thank you for your positive feedback, and we're thrilled to know that you'll be staying with us again in the future. Your satisfaction is our priority, and we look forward to providing you with another great experience next time. If there's anything specific you'd like us to do to make your next stay even better, please feel free to let us know. We appreciate your support and can't wait to welcome you back!Best Regards,Customer Care Team

Dear Tommy, thank you for your positive feedback! We're thrilled to hear that you had a good time during your stay and that you found our staff to be nice. It's wonderful to know that you enjoyed our pool as well. We look forward to welcoming you back for another amazing experience in the future. If there's anything we can do to make your next stay even better, please don't hesitate to let us know. We appreciate your support and hope to see you again soon!Best Regards,Customer Care Team

Dear Teri, thank you for taking the time to share your positive experience with our check-in process. We are delighted to hear that your check-in was smooth and easy. Our team strives to provide efficient and friendly service, and we're pleased to know we met your expectations. If you have any further feedback or if there's anything else we can do to enhance your stay, please feel free to let us know. We look forward to hosting you again in the future.Best Regards,Customer Care Team

Dear Daniel, thank you for providing us with your feedback. We sincerely apologize for the issues you encountered during your stay, particularly regarding the condition of the property. Please know that we take your comments seriously, and we will share these concerns with our maintenance team to make necessary improvements. We are, however, pleased to hear that you found our staff to be nice and helpful. Your experience is valuable to us, and we hope to have the opportunity to better serve you in the future.Best Regards,Customer Care Team

Dear Calissa, thank you for your feedback I am very sorry you did not have a plesant experience. I am sorry you did not have a good experience with our staff member that is not our goal here. If you have any additional feedback please feel free the share

Dear Fernando, thank you for taking the time to share your feedback regarding the attention of our staff. We are delighted to hear that you appreciated the service provided by our team during your stay. Our staff is dedicated to ensuring our guests have a positive and memorable experience. Your kind words will be shared with the entire team, as they serve as motivation to continue delivering excellent service. We look forward to welcoming you back on your next visit.Best Regards,Customer Care Team

Dear Stephanie, thank you for sharing your feedback with us. We're pleased to hear that the nighttime clerk left a positive impression on you. However, we sincerely apologize for any shortcomings you experienced with other staff members, amenities, and property conditions. This is not the level of service we aim to provide, and we take your comments seriously. We will handle these issues promptly to ensure improvements are made. If there's anything specific you would like us to do to make amends or if you have additional suggestions, please feel free to share. We value your input and hope to have the opportunity to provide a more satisfying experience on your next visit.Best Regards,Customer Care Team