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Anmeldelser af Holiday Inn Frankfurt - Alte Oper, an IHG Hotel

4 out of 5
Holiday Inn Frankfurt - Alte Oper, an IHG Hotel
Mainzer Landstrasse 27, Frankfurt

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 313 af i alt 548 anmeldelser" "
Bedømmelse på 8 − Udmærket. 188 af i alt 548 anmeldelser" "
Bedømmelse på 6 − Okay. 30 af i alt 548 anmeldelser" "
Bedømmelse på 4 − Dårligt. 7 af i alt 548 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 10 af i alt 548 anmeldelser" "

9,6/10

Rengøring

9,2/10

Service og personale

9,0/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Mikael Christian

Overnattede 1 nat i december 2023
Svar fra Nadia den 14. dec. 2023
Dear Mr. Christian,Thank you for taking time and sharing with us such a positive feedback about your stay!We are looking forward to seeing you again!Your Holiday Inn Team

10/10 Fremragende

Peter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2021
Svar fra Jasmin Demirer den 20. sep. 2021
Sehr geehrter Peter, herzliche Grüße aus dem Holiday Inn Frankfurt - Alte Oper! Vielen Dank für Ihre Bewertung und das Feedback. Wir würden uns sehr freuen, Sie bald wieder bei uns begrüßen zu dürfen. Mit freundlichen Grüßen Jasmin Demirer

6/10 Okay

Peter

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fin beliggenhed
Overnattede 1 nat i juli 2020
Svar fra Jasmin Demirer den 25. jul. 2020
Sehr geehrter Peter, vielen Dank für Ihre Bewertung. Es freut uns sehr das Sie einen angenehmen Aufenthalt bei uns hatten. Wir freuen uns sehr Sie demnächst wieder bei uns zu begrüßen. Mit freundlichen Grüßen Jasmin Demirer

2/10 Forfærdeligt

Ditte

Overnattede 1 nat i februar 2020

10/10 Fremragende

Andreas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juni 2019
Svar fra Violetta Schultheis den 16. jun. 2019
Dear Guest, Greetings from the Holiday Inn Frankfurt Alte Oper! Thank you very much for your review and feedback. We hope you will give us the opportunity to welcome you again in the near future. Best regards Violetta Schultheis Guest Service Agent

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint hotel nær offentlig transport
Værelset var fint. To typer af hovedpude til at vælge imellem. Venlig betjening. Morgenmad med et fint udvalg. Tæt på offentlig transport. Ligger også tæt på det lidt mere snuskede natteliv.
Overnattede 3 nætter i november 2018

8/10 Udmærket

Henrik

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2018

10/10 Fremragende

Rune

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Superb hotel but the free wifi is ridiculously slow!

10/10 Fremragende

Frank, Vissenbjerg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint hotel tæt på messe Frankfurt
Fint, rent, virker som nyt, hotel, tæt på messe. God restaurant med rimelige priser, og en god morgenmadsbuffet. Eneste negative, at det er lidt i den dyre ende af skalaen, og lidt svært at finde, da skiltningen sidder højt på bygningen, jeg kørte forbi adskillige gange. Dejligt med parkering i kælderen.
Svar fra General Manager den 10. jul. 2016
Dear valued guest, thank you very much for choosing our hotel and for your great review! We are delighted to see that you enjoyed your stay with us and we hope, to welcome you again! With my best regards, Linda Maiwaldt Front Office Supervisor

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rigtig fint hotel
Super hotel, lidt skuffet over vi ikke kunne få refunderet det værelse vi ikke fik brug for, selvom vi meldte afbud lidt sent.
Svar fra General Manager den 21. maj 2016
Dear Guest Thank you very much for your stay and the positiv review. We are happy to hear, that you enjoyed your time here with us at the Holiday Inn Frankfurt - Alte Oper. We hope to welcome you back soon. With best regards Iwan Hohensee Front Office Shiftleader

8/10 Udmærket

Ernst, Denmark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location
We had a great stay at this hotel. Its location was exellent, however the redlight district is very close by. The room was spacious and very clean, only complaint was that the bed was much too hard. Breakfast was really good, however get there early to assure the best spread. Around 9.30-10 the two chefs cannot keep up with the growing crowd. If you use the underground parking at the hotel, be aware that the machine only accepts cash payment. If you want to pay with a creditcard you must pay in the reception.
Svar fra General Manager den 7. nov. 2015
Dear guest, Thank you very much for having stayed with us during your recent stay in Frankfurt. We are happy to hear that you´ve enjoyed your stay with us and we appreciate your positive review and rating. Hopefully we will see you again soon. Kindest regards, Michael Deutsch General Manager

10/10 Fremragende

Mohamed

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

8/10 Udmærket

John

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Front Office Team den 22. maj 2024
Dear valued guest,thank you for your review.It is nice to read that you had a good stay.Kind regards,Front Office Team

10/10 Fremragende

Eva S

Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Overnatningsstedets tilstand og faciliteter
Staff was Great
Overnattede 1 nat i maj 2024
Svar fra Holiday Inn alte Oper Team den 19. maj 2024
Dear Eva, thank you for your positive review and your words of praise for our staff. We are very pleased to hear that you were satisfied with our service. Our goal is always to provide excellent service to our guests and it is encouraging to learn that we achieved this goal during your visit.We hope to welcome you back to the Holiday Inn Frankfurt - Alte Oper hotel soon and look forward to providing you with great service again.Yours sincerely,

10/10 Fremragende

mohamed fadzly, singapore

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Room quite spacious. Walking distance to the main hbf. Alot of nearby kiosk and restaurant. The only thing that i dislike is the environment nearby alot of dodgy people taking drugs in the middle of broad daylight. Overall i will say i had a pleasant stay. Will definitely book this hotel again if happen to visit frankfurt in the future.
Overnattede 8 nætter i april 2024
Svar fra Holiday Inn Alte Oper den 6. maj 2024
Dear Mohamed,We appreciate you taking the time to share your feedback regarding your recent stay at the Holiday Inn Frankfurt - Alte Oper.We're delighted to hear that you found our rooms spacious and our location convenient, with its proximity to the main train station and several dining options in the vicinity.However, we regret that you felt uncomfortable with the environment outside our hotel. While we strive to ensure our guests' safety and comfort within our premises, we understand that external factors can sometimes impact your overall experience. Please rest assured that we take your comments seriously and we're always available to assist our guests in any way we can.Your positive experience and your willingness to choose us again in the future are the best rewards for the efforts we put in to maintain our standards and improve where necessary. We look forward to welcoming you back on your next visit to Frankfurt.Sincerely,Your team from the Holiday Inn Frankfurt - Alte Oper

8/10 Udmærket

Tian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff’s English could be improved a bit more so they could communicate and be understood more efficiently.
Overnattede 3 nætter i april 2024
Svar fra Your Holiday Inn Frankfurt - Alte Oper Team den 25. apr. 2024
Dear Tian,Thank you for taking the time to give us your feedback. We regret that the communication was not entirely smooth. Our aim is to always provide our guests with excellent service and we place great importance on constantly improving our services. Your feedback is therefore very important to us.We look forward to welcoming you back to the Holiday Inn Frankfurt - Alte Oper in the future and hope to provide you with an even better experience.With kind regards,

10/10 Fremragende

Milko

Overnattede 2 nætter i april 2024
Svar fra Holiday Inn alte Oper Team den 11. maj 2024
Dear Milko,We are happy that you enjoyed your stay with us. I will share your feedback with our staff members.Whenever you are back in Frankfurt we would be more than happy to welcome you again in our hotel.

10/10 Fremragende

Thomas

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff
Overnattede 1 nat i april 2024
Svar fra Your Holiday Inn Alte Oper Team den 19. apr. 2024
Dear Thomas,We are happy that you enjoyed your stay with us. I will share your feedback with our staff members.Whenever you are back in Frankfurt we would be more than happy to welcome you again in our hotel.

10/10 Fremragende

Teresa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved our stay at the hotel, it was spotless and the staff could not be more helpful. The only downside was the square beside the hotel attracted an unsavory element at night. Sadly this problem can be found in most cities now.
Overnattede 3 nætter i april 2024
Svar fra Holiday Inn alte Oper Team den 14. apr. 2024
Dear Mrs. Teresa,We are very pleased to hear that you enjoyed your stay with us at the hotel and that our staff were enthusiastic. Your satisfaction is our top priority. We regret that the surroundings of the hotel at night did not meet your expectations. We thank you for your understanding and hope to welcome you back soon.With kind regards,

8/10 Udmærket

KOZO

Overnattede 3 nætter i april 2024
Svar fra Holiday Inn alte Oper Team den 11. maj 2024
Dear Kozo, thank you for taking the time to tell us about your experience at Holiday Inn Frankfurt-Alte Oper.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.yours,

6/10 Okay

Yuqian

Rejste med partner
Overall is OK
Overnattede 1 nat i april 2024
Svar fra Holiday Inn Team den 5. apr. 2024
Dear Mr Yuqian,thank you for your review and we hope that you had a pleasant stay at our hotel. We look forward to welcoming you again in the near future.With kind regards,Hotel Holiday Inn Frankfurt - Alte Oper

10/10 Fremragende

Douglas

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel with everything you need for your stay. Staff were courteous and often went above and beyond, and the included breakfast was incredible!
Overnattede 1 nat i marts 2024
Svar fra Your Holiday Inn Alte Oper Team den 29. mar. 2024
Dear Mr. Douglas,we are very pleased about your positive feedback and thank you for your praise of our staff and our breakfast. It is our aim to make every stay a special experience. We hope to welcome you again soon.With kind regards,

10/10 Fremragende

Harald, Chicago

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Convenient between the main train station and the city center, clean and friendly. The windows keep the noise out for a good sleep. The breakfast buffet is wonderful, including fresh eggs. The area directly south of the hotel and towards the main train station is the very seedy red-light district of Frankfurt (with some excellent restaurants, too), but if you stick to Mainzer Landstrasse or north of that, it is fine. The plaza directly in front of the hotel is fine too.
Overnattede 3 nætter i marts 2024
Svar fra Holiday Inn Alte Oper den 14. mar. 2024
Dear Harald,It's wonderful to hear that you enjoyed your stay at our hotel and had a good night's sleep. We're pleased that you found the location convenient and appreciated the cleanliness and friendliness of our team. It's great to know that you loved our breakfast buffet, especially the fresh eggs. As for exploring the surroundings, your advice regarding Mainzer Landstrasse is noted, and we're glad you found some excellent dining options nearby.Thank you for sharing your experience. We look forward to welcoming you back in the future.Best Regards,Your Holiday Inn Team

2/10 Forfærdeligt

Yuichi

Overnattede 2 nætter i marts 2024
Svar fra Holiday Inn Team den 5. apr. 2024
Dear Mr Yuichi,thank you for your review and we hope that you had a pleasant stay at our hotel. We look forward to welcoming you again in the near future.With kind regards,Hotel Holiday Inn Frankfurt - Alte Oper

10/10 Fremragende

Salvatore

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel di alto livello. Comfortevole nelle stanze e nei servizi. Colazione molto varia ed ottima per prodotti ed abbondanza. Posizione ottima sia per la vicinanza dalla metropolitana che dal centro raggiunto a piedi senza problemi. Consigliato!
Overnattede 3 nætter i februar 2024
Svar fra Holiday Inn Alte Oper den 28. feb. 2024
Dear Salvatore,Your positive review is truly heartening. It's wonderful to know that our hotel's standard and comfort resonated with you. Your kind words about our breakfast selection and convenient location are greatly appreciated.Providing an excellent experience is at the heart of what we do, and your feedback affirms that we're on the right path. We hope to welcome you back for another enjoyable stay in the near future.Best RegardsHoliday Inn Alte Oper

8/10 Udmærket

Omar

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Holiday Inn alte Oper Team den 12. mar. 2024
Dear Omar,thank you for taking the time to tell us about your experience at Holiday Inn Frankfurt-Alte Oper. We are very pleased about your positive comments and really appreciate the high ranking. We hope to welcome you back again whenever your travel need brings you back to Frankfurt.

8/10 Udmærket

AKIKO

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Holiday Inn alte Oper Team den 12. mar. 2024
Dear AKIKO,thank you for taking the time to tell us about your experience at Holiday Inn Frankfurt-Alte Oper. We are very pleased about your positive comments and really appreciate the high ranking. We hope to welcome you back again whenever your travel need brings you back to Frankfurt.

10/10 Fremragende

Ching-Wei

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Nadia den 22. feb. 2024
Dear Ching-wei Wu,Thank you so much for such a positive review about your stay, it means a lot to us! We are looking forward to seeing you again soon!Your Sincerely,Holiday Inn Team

8/10 Udmærket

xinchang

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Ok
Overnattede 1 nat i februar 2024
Svar fra Nadia den 22. feb. 2024
Dear Xinchang Shen,Thank you so much for your positive review! We are looking forward to seeing you again in our hotel. Sincerely Yours,Holiday Inn Team

10/10 Fremragende

German

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ausgezeichnetes Hotel
Overnattede 1 nat i februar 2024
Svar fra HolidayInn Team den 16. feb. 2024
Sehr geehrter German, es freut uns sehr, dass Sie unser Hotel als "ausgezeichnet" bezeichnen. Es ist immer erfreulich zu hören, dass unsere Gäste einen angenehmen Aufenthalt hatten. Ihre freundlichen Worte sind eine große Ermutigung für unser gesamtes Team. Wir hoffen, Sie bald wieder im Hotel Holiday Inn Frankfurt alte Oper begrüßen zu dürfen.Mit freundlichen Grüßen,Mona Tamimi Gästeservice-Agentin

10/10 Fremragende

Renata

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ótima opção
Ótimo hotel, silencioso, quarto e banheiros de bons tamanhos, cama boa e sem ser encostada na parede como muitos hotéis na Alemanha. Não gosto dos travesseiros, mas mesmo assim ainda são muito melhores dos que os tradicionais alemães. Tomadas suficientes. Canais de tv ok, só poderia ter opção de legenda em outras línguas.
Overnattede 2 nætter i februar 2024
Svar fra Holiday Inn alte Oper Team den 12. mar. 2024
Dear Renata,we are very pleased that you have rated our hotel and the rooms positively. Your satisfaction is very important to us. It is nice to hear that you appreciate the quality of our bed and the number of power sockets.We take note of your comment about the pillows and the TV subtitles. We always strive to provide our guests with the best possible comfort and your opinion is very valuable to us.We look forward to your next visit with us and wish you all the best until then.With kind regards,

10/10 Fremragende

Andrea

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Ambiente mal frequentato nelle strade dall'albergo alla Stazione Centrale.
Overnattede 3 nætter i februar 2024
Svar fra Holiday Inn alte Oper Team den 12. mar. 2024
Dear Andrea,thank you for taking the time to tell us about your experience at Holiday Inn Frankfurt-Alte Oper. We are very pleased about your positive comments and really appreciate the high ranking. We hope to welcome you back again whenever your travel need brings you back to Frankfurt.

6/10 Okay

James

Synes godt om: Rengøring, service og personale
The airconditioning in our room didn't work and the only option given to us was to open the widow wider. We were in a room on the 1st floor above the entrace door with guests coming and going at all hours, banging car doors, smoke smells coming in - it was a nightmare stay without any offer of compensation and no offer of a replacement room on the night. Very disappointed. Additionally the area is very seedy.
Overnattede 1 nat i januar 2024
Svar fra Nadia den 2. feb. 2024
Dear Mr. Walker,I'm truly sorry to hear about the difficulties you encountered during your stay. The comfort and satisfaction of our guests is our utmost priority. It's regrettable that your experience did not meet our usual high standards.We deeply regret any inconvenience caused by the air-conditioning issue and the noise disturbance. It's unfortunate that we couldn't provide an immediate solution that night. We aim to ensure that all our guests have a peaceful and comfortable stay. Your feedback about the surrounding area is also noted. We understand that the ambiance of the location can impact the overall experience. We're sorry if it fell short of your expectations.Please, rest assured that your feedback is taken for further service improvement. We hope you will give us a chance to improve your perception in the future. We value your input and would like to make things right. Best regards,NadiaFront Office

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Solides Business-Hotel
Solides Business Hotel in zentraler Lage. Zimmer sauber, modern und funktional. Einrichtung erinnert stark an Ikea, aber ist völlig in Ordnung.
Overnattede 1 nat i januar 2024
Svar fra HolidayInn Team den 9. mar. 2024
Sehr geehrter Anonymous,Es freut uns zu hören, dass Sie die zentrale Lage unseres Hotels sowie die Sauberkeit und Funktionalität unserer Zimmer schätzen. Die Einrichtung unseres Hauses ist in der Tat modern gestaltet, um unseren Gästen einen angenehmen und komfortablen Aufenthalt zu bieten. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen Grüßen,

10/10 Fremragende

Han

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Holiday Inn alte Oper Team den 12. mar. 2024
Dear Han,thank you for taking the time to tell us about your experience at Holiday Inn Frankfurt-Alte Oper.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.

6/10 Okay

Sarah

Forretningsrejsende
Synes godt om: Rengøring
The hotel itself was as expected for a Holiday Inn, though the bed was very hard, the bedding stiff ( absolutely no comparison to the gorgeous sheets at Holiday Inn Dubai Festival City). I forgot a UK adaptor and despite the signs saying if you forget anything.. they didn't have one. Room service didn't answer. Usually you get free bottles of water, here I found I was charged a mini bar price, even though it was on an open shelf. The area around the hotel was not safe, red light district and a lot of homeless and drug addicts on the streets. As a solo woman traveller would not walk from the hotel
Overnattede 2 nætter i januar 2024
Svar fra Holiday Inn alte Oper Team den 17. jan. 2024
Dear Sarah,I am sorry to hear that your experience with us did not meet your expectations. It is our goal to provide our guests with a comfortable and enjoyable stay. It is unfortunate that the bed and bedding did not meet your expectations. On the subject of UK adapters and room service, we take note of your comments. It is unfortunate that you did not feel safe around our hotel. Our top priority is to ensure that all guests feel safe and comfortable during their stay with us.We hope that despite your negative experience, you will give us another chance to provide you with a pleasant stay.Yours sincerely,

10/10 Fremragende

Ruben

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i januar 2024
Svar fra Holiday Inn alte Oper Team den 17. jan. 2024
Dear Ruben,thank you for taking the time to tell us about your experience at Holiday Inn Frankfurt-Alte Oper.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn.kind regards,

10/10 Fremragende

Hugo

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel. Everything was confortable and pleasant. Just make sure you turn right when you exit thru the front door.
Overnattede 4 nætter i januar 2024
Svar fra HolidayInn alte Oper Team den 8. jan. 2024
Dear Hugo,we are very pleased that you enjoyed your stay at our hotel and appreciated the comfort and pleasant atmosphere. We take note of your small details such as the orientation guide at the front door. It is always our intention to offer our guests a pleasant and memorable stay.We look forward to welcoming you back soon.Yours sincerely,

4/10 Dårligt

KyoungMi

Overnattede 3 nætter i december 2023
Svar fra HolidayInn alte Oper Team den 8. jan. 2024
Dear Kyoung,thank you for taking the time to tell us about your experience at Holiday Inn Frankfurt-Alte Oper. We are very pleased about your positive comments and really appreciate the high ranking. We hope to welcome you back again whenever your travel need brings you back to Frankfurt.Sincerely,

8/10 Udmærket

Richard

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff nice bar
Overnattede 1 nat i december 2023
Svar fra Holiday Inn alte Oper Team den 12. mar. 2024
Dear Richard,We are happy that you enjoyed your stay with us. I will share your feedback with our staff members.Whenever you are back in Frankfurt we would be more than happy to welcome you again in our hotel.

6/10 Okay

Elena

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i december 2023
Svar fra HolidayInn alte Oper Team den 8. jan. 2024
Dear Elena,We are happy that you enjoyed your stay with us. I will share your feedback with our staff members.Whenever you are back in Frankfurt we would be more than happy to welcome you again in our hotel.kind regards,

10/10 Fremragende

Bruno

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very calm and clean excellent breakfast
Overnattede 1 nat i december 2023
Svar fra HolidayInn alte Oper Team den 8. jan. 2024
Dear Bruno,Dear Guest,We are very pleased to hear that you enjoyed your stay with us, especially the tranquility and cleanliness of our facilities as well as our excellent breakfast. Your positive words are a great motivation for our team to continue providing the best possible service.We hope to welcome you again soon.Yours sincerely,

8/10 Udmærket

Paul

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The walk from the main railway station, if you follow Google Maps, takes you through a loud red light district. Other routes are much safer
Overnattede 3 nætter i december 2023
Svar fra HolidayInn alte Oper Team den 8. jan. 2024
Dear Paul,Dear customer,We are sorry to hear that your directions took you through an undesirable area. The safety and satisfaction of our guests is our top priority. There are indeed other, quieter and safer routes to our location. We hope that your next visit will go better and that you can choose a more pleasant route. Thank you for bringing this issue to our attention.Yours sincerely,

10/10 Fremragende

PHILIPPE

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Marchés de Noël !
Séjour parfait !
Overnattede 1 nat i december 2023
Svar fra HolidayInn alte Oper Team den 8. jan. 2024
Cher Philippe !nous sommes très heureux que ton séjour chez nous ait été parfait ! Nous nous efforçons toujours d'offrir à nos hôtes une expérience inoubliable. Ton feedback positif nous conforte dans notre travail et nous motive à continuer à maintenir nos standards élevés.Nous nous réjouissons de pouvoir t'accueillir à nouveau chez nous à l'avenir.Avec nos meilleures salutations,

10/10 Fremragende

Stephen

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff and room were excellent
Svar fra Holiday Inn alte Oper Team den 12. mar. 2024
Dear Stephen,We are very pleased to hear that you were impressed with our staff and your room. It is always our goal to provide outstanding service and ensure that all our guests have the best possible experience. Your kind words are a testament to our commitment in this regard. We look forward to your next visit.

10/10 Fremragende

Tiago, Vancouver

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i december 2023
Svar fra HolidayInn alte Oper Team den 8. jan. 2024
Dear Tiago, thank you for taking the time to tell us about your experience at Holiday Inn Frankfurt-Alte Oper. We are very pleased about your positive comments and really appreciate the high ranking. We hope to welcome you back again whenever your travel need brings you back to Frankfurt.

8/10 Udmærket

Dieter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Nadia den 29. nov. 2023
Dear Mr.Dieter,We appreciate you taking time to leave a review about your stay! It is delightful to hear that your stay was smooth and comfortable.We truly hope to seeing you again in our hotel in the future!Kind regards,NadiaFront Office Agent

10/10 Fremragende

Damon

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It would have been perfect if they had refrigerators in the rooms.
Overnattede 3 nætter i november 2023
Svar fra Nadia den 20. nov. 2023
Dear valued guest,We appreciate you taking time to leave a review about your stay! It is delightful to hear that your stay was smooth and comfortable.We made a note about your comment on the refrigerators. For your next stay we will be happy to provide space to store your goods. Currently we have minibars in our Deluxe and Executive rooms complementary.We truly hope to seeing you again in our hotel in the future!Kind regards,NadiaFront Office Agent

10/10 Fremragende

Ryan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and courteous staff. Breakfast had great options.
Overnattede 3 nætter i november 2023
Svar fra Nadia den 20. nov. 2023
Dear valued guest,We appreciate you taking time to leave a review about your stay! It is delightful to hear that you enjoyed our breakfast, we are doing our best to keep the quality and variety on a decent level. We are also very proud to hear your comments about our staff. Such comments give us inspiration to move forward!We truly hope to seeing you again in our hotel in the future!Kind regards,NadiaFront Office Agent

8/10 Udmærket

Barbara

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Nadia den 21. nov. 2023
Dear Barbara,Thank you for taking your time to leave a feedback about your stay with us! We are looking forward to seeing you again!Kind regards,Front Office team