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Anmeldelser af Crowne Plaza Hotel Fort Lauderdale Airport/Cruiseport, an IHG Hotel

3.5 out of 5
Crowne Plaza Hotel Fort Lauderdale Airport/Cruiseport, an IHG Hotel
455 State Road 84, Fort Lauderdale, FL

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 1139 af i alt 1910 anmeldelser" "
Bedømmelse på 8 − Udmærket. 392 af i alt 1910 anmeldelser" "
Bedømmelse på 6 − Okay. 190 af i alt 1910 anmeldelser" "
Bedømmelse på 4 − Dårligt. 88 af i alt 1910 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 101 af i alt 1910 anmeldelser" "

9,0/10

Rengøring

8,6/10

Service og personale

8,2/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Jesper

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Andre den 23. mar. 2024
Thank you for staying with us for taking the time to rate the hotel.

10/10 Fremragende

Finn

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very nice Hotel
Very nice Hotel Nice Staff Nice restaurant
Overnattede 6 nætter i januar 2024

10/10 Fremragende

Finn

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice Hotel
Nice Hotel Good restaurant Fin internet Okay Gym
Overnattede 2 nætter i januar 2024

2/10 Forfærdeligt

Nagi

Rejste i en gruppe
Synes godt om: Rengøring
Synes ikke om: Service og personale
Got over charged twice for no reason after speaking with the person at the front desk letting him know I got over charged he continuously said no he didn’t when I have the inquiry on my bank
Overnattede 4 nætter i maj 2024

8/10 Udmærket

Bianca

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place, would stay here again
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Taylor

Rejste med familie
Synes godt om: Service og personale
I loved the hotel. Beautiful view and close to a store. The two things that were wrong was the television gave us no signal until the last night when we notified the front desk. Also, the water in the toilet was brown and when we notified the front desk the cleaning person said that’s normal in Florida.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Landon

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All around 5 star!
Overnattede 1 nat i maj 2024

10/10 Fremragende

Gary

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
had to wait about 1 hour for shuttle from airport
Overnattede 1 nat i maj 2024

4/10 Dårligt

Christie

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We only stayed one night. Needed a place to sleep for the night and get ready for an event the next morning. When we arrived, everything was fine. The parking attendant was very helpful and nice. The man who checked us in was also helpful and nice. When we got to the room the AC was not on, which made the room a bit warm. The mini fridge was not cold and took a minute to come on and start working. Our clock in the room was not set, at 7pm it showed 4. The next morning our AC completely went out. There was no point in getting someone to fix in since we had limited time to get ready for the event we were going to. But I still tried to go down to let the front desk know about the issue. The lobby was full of people and only one person working. I did not have the time to stand and wait. Overall I'm really disappointed. Not having AC in Florida is a big deal. Also, I'm pretty sure that next morning one of the elevators was not working. Overall I would not stay here again. It was not worth the price we paid for the room. Not enough staff, no AC, poor room conditions.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Rebecca

Synes godt om: Rengøring, service og personale
Convenient to airport and cruise port
Overnattede 1 nat i maj 2024

8/10 Udmærket

Cindy

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really good service. Everyone was so friendly. Very close to port and airport.
Overnattede 1 nat i maj 2024

10/10 Fremragende

cristian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good
Overnattede 1 nat i maj 2024

10/10 Fremragende

Marcus

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice experience
Overnattede 1 nat i maj 2024

10/10 Fremragende

Rosemarie

Rejste med familie, Rejste med partner, Rejste i en gruppe
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was large very clean , restaurant was good , staff polite and accommodating. Small issue bed was very high up and we were travelling with a disable person bed was hard to-get into due to height even though we were in a disable room, would advise a standard height in rooms for the disable.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Timothy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Speedy checkin, gorgeous room, pool, and restaurant.
Overnattede 1 nat i maj 2024

8/10 Udmærket

Vanessa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

4/10 Dårligt

Douglas

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
The man who checked me in made me wait a minute or so before he addressed me. A minute feels like long time in that situation to not even get a greeting. Then we he did start interacting with me it took him at least another minute to make eye contact. I went to the desk the following morning and the people were a bit more friendly (particularly the woman) but I would say they were friendly (particularly the man)
Overnattede 1 nat i maj 2024
Svar fra Andre den 25. maj 2024
Thank you for sharing your experience with us. We're glad to hear that you found the morning staff to be friendly, especially the woman. We apologize for any delay and lack of immediate attention you experienced during check-in. Your feedback is valuable, and we will address this with our team to ensure that all guests receive a warm welcome and prompt service. We appreciate your understanding, and we hope to have the opportunity to welcome you back for an improved experience in the future. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know.

10/10 Fremragende

Pippa

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Absolutely loved my stay at Crowne Plaza. Each staff member I interacted with was friendly , professional and effective. I had an early morning flight and the shuttle was delayed. Staff handled this situation seemlessly, when he informed me there was a cab waiting to take me to the airport. I was very comfortable and enjoyed a dip in the pool. Thank you for a comfortable stay.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Matthew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Tyrone, who checked us in was amazing. Very friendly. Great customer service
Overnattede 1 nat i maj 2024
Svar fra Andre den 25. maj 2024
Thank you for staying with us and for taking the time to rate the property

6/10 Okay

Karen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

8/10 Udmærket

Christine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Convenient to the airport
Overnattede 1 nat i marts 2024

6/10 Okay

Loretta, Peoria

Synes godt om: Rengøring, service og personale
Close to airport, so was ok for an overnight stay.
Overnattede 1 nat i maj 2024
Svar fra Andre den 25. maj 2024
Thank you for staying with us and for taking the time to rate the property

10/10 Fremragende

Jernile

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great staff.. Close to airport and Cruise Port
Overnattede 1 nat i maj 2024
Svar fra Andre den 25. maj 2024
Thank you for staying with us and for taking the time to rate the property

10/10 Fremragende

Germaine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Perfect
Overnattede 1 nat i maj 2024
Svar fra Andre den 25. maj 2024
Thank you for staying with us and for taking the time to rate the property

10/10 Fremragende

stanley

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I left my jacket in my room after checking out I was able to get it that same day
Overnattede 3 nætter i maj 2024
Svar fra Andre den 25. maj 2024
Thank you for staying with us and for taking the time to rate the property

2/10 Forfærdeligt

Anita

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I showed up to this hotel after booking my reservations through Expedia. They told me they did not have any rooms available. They then marked me as a no show so I was unable to get a refund. Please be aware!
Overnattede 1 nat i maj 2024
Svar fra Andre den 25. maj 2024
I'm sorry to hear about your experience, and I can understand how frustrating it must have been to encounter such an inconvenience upon arrival. It sounds like there was a miscommunication between Expedia and the hotel regarding room availability, resulting in an unpleasant situation for you. Your feedback is valuable, and it serves as an important reminder for both the hotel and booking platforms to ensure seamless coordination to avoid similar issues in the future. If there's anything I can assist you with or if you have any further concerns, please don't hesitate to reach out

10/10 Fremragende

Danielle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff member at check in was very helpful
Overnattede 1 nat i maj 2024
Svar fra Andre den 25. maj 2024
Thank you for staying with us and for taking the time to rate the property

6/10 Okay

Lianne

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale
Everything was the bare minimum at its price point. No love anywhere. Corporate owed? I have never seen a restaurant/bar operate like a union shop on a bad day. Each person would only do their job no matter if they had nothing to do or not. Even if they were just standing still. Or talking to a customer for 15 minutes about sports. I think it was required that way. Strangest restaurant ive ever seen. But it is a cruise hotel. Few are coming back.
Overnattede 1 nat i maj 2024
Svar fra Andre den 25. maj 2024
Thank you for sharing your feedback with us. We appreciate your insights and apologize for any shortcomings you experienced during your stay. We strive to provide exceptional service and ambiance to all our guests, and it's disappointing to hear that we fell short of your expectations. Your comments regarding the restaurant and bar operations are noted, and we will address them with our team to ensure a more engaging and efficient experience for our guests in the future. We value your patronage and hope to have the opportunity to welcome you back for an improved stay. If you have any further feedback or concerns, please feel free to reach out to us directly.

6/10 Okay

David

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The wait time at the reception to check in was too long. The person who was managing the desk ignored us for at least few minutes and kept taking customer calls while we were waiting to check in and for the key. There was always a queue at the reception. The first time we tried the key card didn't even work on the door so we had to go back to the reception again.
Overnattede 1 nat i maj 2024
Svar fra Andre den 25. maj 2024
Thank you for taking the time to share your experience with us. We sincerely apologize for the delay and any inconvenience you encountered during check-in. Your feedback is important to us, and we will address this matter with our reception team to ensure that all guests are promptly attended to and provided with efficient service. We understand the frustration of encountering issues with the key card and apologize for the inconvenience it caused. Please know that we are continuously working to improve our processes to enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with a smoother and more enjoyable stay. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to reach out to us directly.

8/10 Udmærket

Solomon

Synes ikke om: Faciliteter
A good hotel and a good value.
Overnattede 1 nat i marts 2024
Svar fra Andre den 25. maj 2024
Thank you for staying with us and for taking the time to rate the property

8/10 Udmærket

Kathie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
My son really enjoyed how the pool was outside but on a different level than the basement or first floor. He did wish the water was a little bit warmer lol
Overnattede 2 nætter i april 2024
Svar fra Andre den 25. maj 2024
Thank you for staying with us and for taking the time to rate the property

8/10 Udmærket

Aimirys

Synes godt om: Rengøring
Overnattede 3 nætter i februar 2024
Svar fra Andre den 25. maj 2024
Thank you for staying with us and for taking the time to rate the property

10/10 Fremragende

Brittany

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always enjoy staying here. The onsite restaurant is phenomenal.
Overnattede 2 nætter i maj 2024
Svar fra Andre den 25. maj 2024
Thank you for staying with us and for taking the time to rate the property

8/10 Udmærket

Leslie

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Mary at reception was very p personable, helpful and professional!
Overnattede 1 nat i maj 2024
Svar fra Andre den 25. maj 2024
Thank you for staying with us and for taking the time to rate the property

10/10 Fremragende

Dexter

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved our stay. The accommodations are great
Overnattede 1 nat i maj 2024
Svar fra Andre den 25. maj 2024
Thank you for staying with us and for taking the time to rate the property

10/10 Fremragende

SAVALO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fabulous
Overnattede 1 nat i maj 2024
Svar fra Andre den 25. maj 2024
Thank you for staying with us and for taking the time to rate the property

10/10 Fremragende

Mariah

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Need to stay somewhere for the night after my flight got rescheduled. Only a mile away from the airport. Only ever one person manning the desk, so check in can be a bit of a wait, but otherwise, a lovely, clean, spacious hotel. I especially like how high up the beds are off the ground, very luxurious. Appreciated the shuttle for the ride back to the airport. Overall, no real complaints. Would but here if I find myself in Fort Lauderdale.
Overnattede 1 nat i maj 2024
Svar fra Andre den 18. maj 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Fremragende

Victoria

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Front desk staff was very accommodating and polite. Great experience!
Overnattede 1 nat i marts 2024
Svar fra Andre den 18. maj 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

6/10 Okay

Krystyna

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Andre den 18. maj 2024
Thank you for staying with us and for taking the time to rate the hotel .

4/10 Dårligt

Ada

Forretningsrejsende
I have not ever stayed in a hotel on any business trip I’ve been on have a hold on my deposit for almost a month now. Every time I call to speak with the manager the rude representatives either disconnect or just tell me to keep calling back. I have left several voice messages on managers machine and not once has he returned a phone call. I spent good money and I didn’t leave the room any kind of way for my deposit to still be held in pending status.
Overnattede 1 nat i april 2024
Svar fra Andre den 18. maj 2024
Thank you for taking the time to share your feedback. We apologize that your experience did not meet your expectations. Your comments are valuable to us as we continuously strive to improve our services. We will address the issues you mentioned with our team to ensure that we maintain the high standards that guests expect from Crowne Plaza. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.

10/10 Fremragende

Antonio t

Rejste med familie
Synes godt om: Rengøring, faciliteter
Secure nice location easy restaurants
Overnattede 1 nat i maj 2024
Svar fra Andre den 18. maj 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

8/10 Udmærket

Rubem

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024
Svar fra Andre den 18. maj 2024
Thank you for staying with us and for taking the time to rate the hotel.

10/10 Fremragende

George

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was conveniently located in a quiet area but near the Enterprise rental car office and drop-off location. In addition, one had a parking garage to use as an option if needed. The airport and or port shuttle service was an additional advantage and convenience available. The restaurant and bar also were excellent. We will stay here again if we cruise out of Ft. Lauderdale.
Overnattede 1 nat i maj 2024
Svar fra Andre den 18. maj 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

6/10 Okay

Ed

Rejste med partner
Very average overall for the price
Overnattede 1 nat i maj 2024
Svar fra Andre den 18. maj 2024
Thank you for sharing your thoughts with us. We're sorry to hear that your experience was only average, as we strive to provide exceptional stays for all our guests. Your feedback is invaluable in helping us identify areas for improvement. We're committed to enhancing our services and amenities to ensure that every guest enjoys a memorable experience with us. We hope to have the opportunity to welcome you back in the future and exceed your expectations. If there's anything specific you feel we could improve upon, we'd love to hear from you.

8/10 Udmærket

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Check-in was easy. The staff was very efficient and friendly
Overnattede 1 nat i maj 2024
Svar fra Andre den 18. maj 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Fremragende

DIANA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Andre den 18. maj 2024
Thank you for staying with us and for taking the time to rate the hotel

8/10 Udmærket

Doris

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice
Overnattede 1 nat i maj 2024
Svar fra Andre den 18. maj 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Fremragende

susan, Bluffton

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was clean. Bathroom door not properly installed. Meal was good. Nothing located around the area but car businesses.
Overnattede 1 nat i maj 2024
Svar fra Andre den 18. maj 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

10/10 Fremragende

Kendra

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stayed at the hotel for one night before leaving in a cruise the next day. Pick up at airport was quick, check in was easy and there was a restaurant for dinner and breakfast. Our room was clean and the bed comfortable. They also had a shuttle to the port.
Overnattede 1 nat i maj 2024
Svar fra Andre den 18. maj 2024
Thank you for staying with us and for taking the time to rate the hotel and provide your feedback.

6/10 Okay

Melissa

Rejste med familie
Synes godt om: Service og personale
The property is clean and the beds are very comfortable. My only complaint is the buffet breakfast at Kiki’s Restaurant. There were flies/gnats all over the pastries and breads in the container and there was very little choice in foods. To charge $19.99 per person for a buffet that isn’t well stocked or clean is absurd. I can see charging 13.99 per person, but 19.99 is way too overpriced for the cleanliness, quality, and choices.
Overnattede 1 nat i maj 2024
Svar fra Andre den 18. maj 2024
We're delighted to hear that you found our property clean and our beds comfortable during your stay. Thank you for bringing your experience at Kiki's Restaurant to our attention. We sincerely apologize for any inconvenience caused by the issues you encountered with the buffet breakfast. Your feedback is incredibly valuable to us, and we'll address these concerns with our restaurant team to ensure improvements are made regarding cleanliness, quality, and food choices. We appreciate your understanding and hope to have the opportunity to welcome you back for a more satisfying dining experience in the future.