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Anmeldelser af Relais Santa Croce by Baglioni Hotels

5 out of 5
Relais Santa Croce by Baglioni Hotels
Via Ghibellina 87, Florence, FI

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 146 af i alt 192 anmeldelser" "
Bedømmelse på 8 − Udmærket. 32 af i alt 192 anmeldelser" "
Bedømmelse på 6 − Okay. 9 af i alt 192 anmeldelser" "
Bedømmelse på 4 − Dårligt. 4 af i alt 192 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 1 af i alt 192 anmeldelser" "

9,6/10

Rengøring

9,6/10

Service og personale

9,6/10

Faciliteter

9,4/10

Overnatningsstedets tilstand og faciliteter

9,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Flot bygning. Meget central beliggenhed. Venligt og imødekommende personale. God morgenbuffet, men lidt for dårligt, man skal betale ekstra for omelet til morgenmaden.
Overnattede 1 nat i juli 2019

10/10 Fremragende

Aase

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfekt
Elegant hotel - en super oplevelse
Overnattede 4 nætter i september 2018

4/10 Dårligt

Poulsen, Firenze

Synes ikke om: Rengøring, service og personale
Hotelværelset ikke rengjort
Meget stille hotel

10/10 Fremragende

Stacey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property is beautiful. The beds are very comfortable and the staff is wonderful!
Overnattede 6 nætter i maj 2024
Svar fra Flora Grillo Hotel Manager den 23. maj 2024
Dear Stacey, thank you very much for your beautiful review! We are glad to know you appreciated everything about us and we look forward to welcoming you back soon! Best Regards.

10/10 Fremragende

james, billings

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice hotel in quiet (relatively) San Croce. Very walkable to everything. Clean rooms w views. Great breakfast and service. Only issue was check in - deceptive advertising of kids free but staff disputed vehemently. Although this is likely a US vs italy custom- this should be made clearer (Eg strict registration policy for kids despite free stay w existing bedding noted on web site and other internet sources ) to avoid the significant stress we experienced at check in - in addition to lecture from staff. We did not feel welcomed initially - but - to the credit of the management- they did find a way to accommodate- and this is the bottom line and reason for 5 star recommendation overall. I travel extensively (w st Regis stay on our next stop in Venice just completed) and would stay at Relais San Croce again despite confusion. Check out clerk was excellent on March 14 2023 in early afternoon.
Overnattede 3 nætter i marts 2024
Svar fra Flora Grillo Hotel Manager den 16. mar. 2024
Dear James,thank you very much for your review! We are glad to hear that, despite some incomprehension occurred upon arrival for which we are sorry, you appreciated the Staff effort to make your stay more pleasant after that. We are glad you enjoyed your time with us and we look forward to welcoming you back soon! Best Regards

10/10 Fremragende

Laurence

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There was absolutely nothing we did not like! Being able to live in a 15th century Palazzo for several days was wonderful. It was further suported by exceptional concierge experiences especially from Denisa & Anna's genuinely thoughtful and professional suggestions & uncompromisingly follow-through. Best experience ever and I have been to Italy more than 50 times at top hotels, but this was the absolutely the best experience ever. Your business model is greatly needed keep expanding.
Overnattede 3 nætter i november 2023
Svar fra Gianluca D'Angeli General Manager den 29. nov. 2023
Dear Mr. Laurence, we are so grateful for your wonderful review! We thank you for appreciating our service and our Florentine Palazzo and we look forward to welcoming you next time! Best Regards,

10/10 Fremragende

Sabrina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i september 2023

6/10 Okay

Emiliano

Synes godt om: Rengøring, service og personale
Staff were amazing. Location was great. However the ground floor is shared with a restaurant which is not part of the hotel & you’re ushered to the first floor to check in. It is a beautiful old building but it needs an interior design make over. The brown leather sofas everywhere & bare concrete floors in the hallways might be modern but they don’t look very nice. We upgraded to a suite which was spacious but disappointing.
Overnattede 1 nat i september 2023
Svar fra Gianluca D'Angeli General Manager den 28. sep. 2023
Dear Mr. Emiliano, we are sorry we did not meet in full your expectations, we gratefully accept your suggestions and thank you for appreciating the high service level of our Staff and our location. Best Regards,

10/10 Fremragende

Kenneth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great property and great staff!
Overnattede 5 nætter i september 2023
Svar fra Gianluca D'Angeli General Manager den 26. sep. 2023
Dear Mr. Kenneth,thank you so much for your wonderful review! We look forward to welcoming you again during your next trip to Florence, so to create for you new wonderful memories! Best Regards,

8/10 Udmærket

Abdul Kadir

Overnattede 2 nætter i september 2023

10/10 Fremragende

norvis

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Muy buena propiedad y muy amable las personas que trabajan ahí
Overnattede 2 nætter i juni 2023
Svar fra Gianluca D'Angeli General Manager den 5. jul. 2023
Estimada Señora Norvis,¡Muchas gracias por su encantador comentario y esperamos darle la bienvenida en su próxima estadía en Florencia!

10/10 Fremragende

Charles

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Outstanding lux. Hotel, in a great, convenient location, excellent, very friendly staff. I wish, however, they'ld get rid of CNN on the list of TV channels.
Overnattede 3 nætter i juni 2023
Svar fra Gianluca D'Angeli General Manager den 21. jun. 2023
Dear Mr. Charles, thank you so much for your wonderful review and for your appreciation! We also thank you for your precious suggestion. We look forward to welcoming you during your next trip to Florence!Best Regards,

10/10 Fremragende

Abdullah

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great hotel in every single way!! Beautiful interior, and the rooms are well equipped. The staff was amazing very helpful. The hotel location is very good. I will stay there again.
Overnattede 1 nat i maj 2023
Svar fra Gianluca D'Angeli General Manager den 27. maj 2023
Dear Mr. Abdullah, thank you so much for your amazing words, we are glad you appreciated everything about us and we look forward to welcoming you during your next trip to Florence!Best Regards,Gianluca D'AngeliGeneral Manager

10/10 Fremragende

Shlomo

Overnattede 3 nætter i maj 2023
Svar fra Gianluca D'Angeli General Manager den 3. jun. 2023
Dear Mr. Shlomo, thank you very much for your review, we look forward to welcoming you back during your next trip to Florence!Best Regards,

10/10 Fremragende

William

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Location is great, hotel staff was wonderful, rooms were very comfortable, breakfast was excellent, hotel history and architecture was just beautiful
Overnattede 4 nætter i april 2023
Svar fra Gianluca D'Angeli General Manager den 27. apr. 2023
Dear Mr. William,thank you so much for your wonderful review! We are happy to know you had a wonderful stay with us and we look forward to welcoming you back during your next trip to Florence!Best Regards,Gianluca D'AngeliGeneral Manager

6/10 Okay

Terence

Overnattede 1 nat i december 2022

10/10 Fremragende

William

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff very, very helpful.
Overnattede 3 nætter i november 2022

10/10 Fremragende

sergei, irvington

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The place was very good
Overnattede 3 nætter i september 2022

10/10 Fremragende

Stacy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a wonderful property with an even better staff.
Overnattede 4 nætter i september 2022

10/10 Fremragende

Frederick

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This is a wonderful boutique hotel in Florence, very near Piazza Santa Croce. Walkable to all major areas of interest, but not in a jammed tourist area. Service of the reception/concierge staff was impeccable. They all really took the time to develop individual suggestions and solutions. Worth visiting again.
Overnattede 6 nætter i august 2022

10/10 Fremragende

Francois

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i august 2022

8/10 Udmærket

Richard, Brooklyn

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great old palace conversion. Check in was great. Check out person was rude on the morning of 7/11… nice room, however, shower leaked, not enough body soap for two to take shower….needs more attention to detail
Overnattede 2 nætter i juli 2022

8/10 Udmærket

Rosemary

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All staff were amazing especially Giulia in the restaurant area and the front desk staff. Thanks for making our stay so good.
Overnattede 4 nætter i juli 2022

10/10 Fremragende

Susan, Los Angeles

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful quiet hotel with 24 rooms. Well located but at the edge of the Florence tourist craziness. Excellent service. Delicious breakfast. Try the mushrooms with the eggs!
Overnattede 3 nætter i juni 2022

8/10 Udmærket

Amr

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great staff and big spacious rooms
Overnattede 3 nætter i april 2022

10/10 Fremragende

Ethan

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved everything about this hotel and the staff. It is a classy comfortable stay and the location was excellent. We never had to take a taxi for everything was in walking distance. It made our experience in Florence even more magical.
Overnattede 3 nætter i marts 2022

10/10 Fremragende

ron

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2021

10/10 Fremragende

Joshua

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We loved our view from our third-floor room over the rooftops to Santa Croce church, we loved the music room, lovely to linger there. Had a great breakfast. Beautiful style to the hotel. Every staff member completely professional. Great location short walking distance to everything in Florence. Great home base
Overnattede 2 nætter i november 2021

10/10 Fremragende

Michael

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Its delightful location and lovely staff Did not like the unaffiliated restaurant at your entrance. Dreadful service It was otherwise a delightful stay
Overnattede 4 nætter i november 2021

10/10 Fremragende

Franco

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Outstanding hotel Excellent service A jump back to the renaissance hospitality
Overnattede 2 nætter i november 2021

10/10 Fremragende

Paul

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful Florence Hotel
I was thoroughly impressed by the Baglioni Relais Santa Croce. Our room was beautiful, the hotel is historic but full of modern conveniences, and the concierge service cannot be beat. The location also provides a perfect home base for touring the city and is close to some of the best dining in the city. I look forward to returning.
Overnattede 4 nætter i juli 2021
Svar fra Gianluca D'Angeli General Manager den 22. jul. 2021
Dear Mr. Paul, we are so glad to read your wonderful review! I thank you on behalf of the entire team and we all look forward to welcoming you for your next stay in Florence. Looking forward to make your future stay with us even more unforgettable, Best Regards, Gianluca D'Angeli General Manager

10/10 Fremragende

Dr. Maximilian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2020

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel is very Nice. Restaurant shall be tried. Staff is very good
Overnattede 4 nætter i september 2020

10/10 Fremragende

Julien, Vancouver Canada

Rejste i en gruppe
Synes godt om: Service og personale
Appreciate the artful decoration and furnished lounges and restaurant areas. Modern facilities in bedroom. Only one blemish was the inadequate water pressure for showers.
Overnattede 7 nætter i februar 2020

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had dinner there...excelent service, food not bad, yet the price it was WAY OVERPRICE! We stop having any extras there! The water in the room was SUPER EXPENSIVE, ABUSSIVE!
Overnattede 4 nætter i december 2019

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
ロビー横のラウンジが豪華でとても落ち着く空間でした。スタッフの方もフレンドリーで滞在がとても快適。是非再訪したいホテルです。
Overnattede 2 nætter i januar 2020

10/10 Fremragende

Jesse

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
palace in Florence
This place is an actual palace. The Music Room is officially one of my favorite places on earth. The guest rooms are spacious and well-equipped and the service is excellent. Would love to go back.
Overnattede 1 nat i januar 2020

8/10 Udmærket

Verificeret rejsende

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very very cute hotel. Was a rich family’s castle, feels like one of the museum or royal castle. Room is cute, very clean, just some furnitures are too simple
Overnattede 2 nætter i november 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Relais e Chateaux de qualidade em Florença
Região de Santa Croce, 800 mts do centro mas em uma rua tranquila. Muito limpo, serviço cinco estrelas, café da manhã dentro do padrão. Quarto muito bom, serviço de quarto bom, dentro do padrão. Pessoal da recepção e portaria muito disponíveis e atenciosos. Rede Relais e Chateaux em Florença. Segunda vez que me hospedo, recomendo.
Overnattede 7 nætter i november 2019

10/10 Fremragende

Verificeret rejsende

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente servicio y trato del personal. Muy buena ubicación
Overnattede 2 nætter i oktober 2019

10/10 Fremragende

Verificeret rejsende

Overnattede 4 nætter i oktober 2019

10/10 Fremragende

Verificeret rejsende

Overnattede 4 nætter i oktober 2019

10/10 Fremragende

Janet, Fresno

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful property, very friendly and helpful staff..
Overnattede 1 nat i oktober 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i oktober 2019

10/10 Fremragende

Ann Marie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Feel like a king or queen!
This was a beautiful hotel with impeccable service. I would highly recommend it. Our room was on the small side and not a great view. But, if we wanted to pay an additional 120 euros a night we could have had a jr suite. If you want a little more space, I’d recommend to pay the additional.
Overnattede 2 nætter i september 2019

8/10 Udmærket

Nicole

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good value, 3-Michelin Star restaurant, history
Good value stay in a historical building. Service was very good and the only 3 Michelin Star restaurant in florence is in this hotel. Amazing decor overall. Only complaints are that the room is quite small while the bathroom is about the size of the room. Also, maybe it is due to the age of the building, but the room feels abit dated.
Overnattede 1 nat i september 2019

10/10 Fremragende

Sabino Giovanni

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2019

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Accueil très chaleureux et professionnel. Très grande qualité du service. Charme de l'établissement (les chambres, les salons, la salle de restaurant...). Petit déjeuner très diversifié et d'excellente qualité.
Overnattede 3 nætter i august 2019

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The view, the service. The staff was genuinely welcoming to me and my child. I felt very comfortable
Overnattede 1 nat i juli 2019

10/10 Fremragende

Lionel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Voyageurs Ravis
Lieu magnifique, historique. L’experience au restaurant gastronomique fut exceptionnelle!
Overnattede 2 nætter i juli 2019