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Anmeldelser af Hampton Inn & Suites Flagstaff East

2.5 out of 5
Hampton Inn & Suites Flagstaff East
990 N Country Club Drive, Flagstaff, AZ

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 654 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 204 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 72 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 37 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 33 af i alt 1000 anmeldelser" "

9,4/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

6/10 Okay

Philip

Forretningsrejsende
Dislike: hard water, didn’t cut soap; couldn’t eat the breakfast eggs, they contained dairy.
Overnattede 1 nat i april 2024
Svar fra Jewlz OPS den 11. apr. 2024
Thank you for your feedback!

10/10 Fremragende

Dana, Pompano Beach

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Really nice place to stay!!! I highly recommend this place and very central location to all attractions. And very safe area!
Overnattede 1 nat i marts 2024
Svar fra Jewlz OPS den 11. apr. 2024
We're so glad you enjoyed your stay! We hope to see you again the next time you come to Flagstaff!

10/10 Fremragende

Noah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Jewlz OPS den 7. apr. 2024
We're so glad you enjoyed your stay with us! Hope we see you again!

4/10 Dårligt

Tejas, Santa Clara

The room did not have any drawers, beds were not cleaned/remade for 3 nights, refrigerator was not working, no exhaust in the bathroom so it kept smelling and lastly the walls were paper thin so very hard to get sleep in the night.
Overnattede 3 nætter i april 2024
Svar fra Jewlz OPS den 5. apr. 2024
Thank you for your feedback regarding your reservation.

10/10 Fremragende

Jessy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Todo
Overnattede 1 nat i marts 2024
Svar fra Megan den 31. mar. 2024
Thank you.

6/10 Okay

Andrew

Synes godt om: Rengøring, service og personale, faciliteter
Do not get them give you room #214. Next to a noisy elevator and view on roof fan. All for full price of the room.
Overnattede 4 nætter i marts 2024
Svar fra Megan den 30. mar. 2024
We apologize we fell short of your expectations and the room was not where you were looking to be in the hotel. If you would like to discuss further feel free to reach out and ask for a supervisor.

10/10 Fremragende

Diego

Overnattede 1 nat i marts 2024
Svar fra Jewlz OPS den 11. apr. 2024
Thank you for your positive rating!

10/10 Fremragende

Valentin, Woodstock

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very good
Overnattede 1 nat i marts 2024
Svar fra Jewlz OPS den 21. mar. 2024
Thank you for your positive review and rating! We hope to see you again!

8/10 Udmærket

Carina

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very nice but our foldout couch was disgusting. It has stains all over the mattress and there was no bedding in the room for the foldout. I went down to the lobby and she gave me sheets and a blanket. We put three layers of sheets on it.
Overnattede 1 nat i marts 2024
Svar fra Jewlz OPS den 12. mar. 2024
Thank you for your feedback. We apologize for the condition of the couch in your room. If you have any further feedback on how we can improve more, please let us know!

8/10 Udmærket

Ashleigh

Overnattede 1 nat i marts 2024
Svar fra Megan den 29. mar. 2024
Thank you for taking the time to review our hotel. We appreciate your business and look forward to serving you again.

10/10 Fremragende

Cesar

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice
Overnattede 3 nætter i februar 2024
Svar fra Megan den 7. mar. 2024
We appreciate your feedback and hope to serve you again soon.

4/10 Dårligt

Michael, Texarkana

Overnattede 1 nat i februar 2024
Svar fra Jewlz OPS den 21. mar. 2024
Thank you for your feedback!

2/10 Forfærdeligt

Ty

Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
You have to pay for parking now.
Overnattede 1 nat i januar 2024
Svar fra Megan den 5. feb. 2024
Thank you for your feedback. We have ensured the parking fee is added onto expedia so that it's not a surprising fee when you arrive with us. We look forward to serving you again.

6/10 Okay

Jody

Rejste med familie
Synes godt om: Service og personale
Watch out for the hidden parking fee. Ridiculous!
Overnattede 1 nat i februar 2024
Svar fra Megan den 6. feb. 2024
Thank you for taking the time to review our hotel. I have looked into your critique about our parking fee and went onto Expedia directly and found the parking fee mentioned in the amenity section, about section, and in our policy section on Expedia. We do not wish for there to be any surprises and we apologize about your experience. To further fix this issue we have redone our parking passes as of January to ensure guests are notified about the fee when they check in. If there's anything else please give us a call to speak to a supervisor. Again, we apologize for your stay.

10/10 Fremragende

Alexandria

Overnattede 1 nat i januar 2024
Svar fra Jewlz OPS den 21. mar. 2024
Thank you for your positive rating! We hope to see you again!

10/10 Fremragende

Marilou

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect family stay
Overnattede 1 nat i januar 2024
Svar fra Megan den 5. feb. 2024
You are happy you enjoyed your family stay with us. We look forward to seeing you again.

10/10 Fremragende

Carla

Overnattede 4 nætter i december 2023
Svar fra Megan den 5. feb. 2024
Thank you for the feedback.

10/10 Fremragende

Marilou

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved our stay there
Overnattede 2 nætter i januar 2024
Svar fra Megan den 5. feb. 2024
We are glad you enjoyed your stay with us. We look forward to seeing you again.

10/10 Fremragende

Marcos

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Megan den 5. feb. 2024
Thank you for your feedback.

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Megan den 13. jan. 2024
Thank you for your feedback. We appreciate it. We look forward to serving you again.

10/10 Fremragende

Cody

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Megan den 13. jan. 2024
Thank you for your feedback. We look forward to serving you again.

2/10 Forfærdeligt

Claire, Milton

Overnattede 1 nat i januar 2024
Svar fra Megan den 6. feb. 2024
We are sorry we did not deliver based on your expectations. If you would like to discuss your reservation further, please give us a call and ask for a supervisor.

4/10 Dårligt

Xiaolong, Seal beach

Rejste med familie og småbørn
Synes ikke om: Faciliteter
Staff there are not friendly and lazy most of time. So many things are broken!
Overnattede 1 nat i december 2023
Svar fra Megan den 13. jan. 2024
We are so sorry to hear about your experience. We would love to hear more about this if you would like to call us directly to discuss this further. We appreciate your feedback.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Megan den 13. jan. 2024
Thank you for your response. We appreciate the feedback and look forward to seeing you again.

10/10 Fremragende

Ron

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i oktober 2023
Svar fra Jewlz OPS den 6. jan. 2024
Thank you for your positive rating! We hope to see you again the next time you come to Flagstaff!

8/10 Udmærket

Brian

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Clean and comfortable
Room was clean and comfortable. Breakfast was ok. Automatic charging of $7.50 per night for parking, even if no car was irritating. It feels "chincy". Noise from floor above was bothersome.
Overnattede 2 nætter i december 2023
Svar fra Jewlz OPS den 6. jan. 2024
Thank you for your feedback. If you had no vehicle with you during your stay, please call the hotel directly so we can discuss this charge and see about getting it reversed. If you have any questions, or further feedback, please let us know and we would love to help.

10/10 Fremragende

Tammie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Jewlz OPS den 6. jan. 2024
We're glad you enjoyed your stay! Thank you for your positive rating! We hope to see you again!

2/10 Forfærdeligt

Abraham

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No me dejaron hacer el check in por llegar tarde y no avisar pero si me cobraron las dos noches por politica de la empresa, un tremendo fraude y expedia no pudo hacer nada , osea complice de este fraude
Overnattede 2 nætter i december 2023
Svar fra Megan den 30. dec. 2023
Thank you for reviewing us. I have looked into your reservation and it looks like it went to no show and you arrived a day later. There was no communication that this was going to be a day late arrival. We apologize for the inconvenience please keep in mind to reach out to any future hotels you stay in if you are going to be arriving late. We apologize any for the frustrations and we do understand. Feel free to reach out any further if you want additonal assistance.

10/10 Fremragende

Yesenia

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Megan den 30. dec. 2023
Thank you for taking the time to review our hotel. We appreciate the feedback.

2/10 Forfærdeligt

GLENN

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had an issue with check in that greatly affected our trip. We were unable to change, shower or relax before our show began, because we were not permitted to check in for 1.5 hours after the stated check in of 3pm.We had to leave for our show at 5:20, by the time we got into the room it was after 4:30. We were on a schedule- the hotels inability to deliver based on their documented check in time compromised that. Travelocity did very little to help as a matter of fact we are still waiting for the minimal credit they told us we would receive.
Svar fra Megan den 29. dec. 2023
We apologize for the you and your family not being able to get into the room at check in. Our housekeeping was working really hard to get rooms rolled and we do understand that we have a set check in and apologize we were unable to accommodate that set time. If you would like to speak further about your experience, please reach out to us directly, hope you get your credit soon.

10/10 Fremragende

Mark U

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Megan den 29. dec. 2023
Thank you for your feedback. We look forward to serving you in the future.

6/10 Okay

Deborah

This place used to be our favorite place to stay when in Flag. It's starting to look a bit rundown from the inside. The bathroom is developing a moldy look and the room carpet is very spoiled. Good needs, good breakfast, nice staff, conveniently of the interstate.
Overnattede 1 nat i december 2023
Svar fra Megan den 29. dec. 2023
We apologize for your experience with us this time. We had our maintenance go in the room and take a look at the bathroom and rest assured it was old caulking and not mold, and has been fixed. We are sincerely sorry about our service during your stay and hope you see you again soon.

6/10 Okay

Mary

Rejste med familie og småbørn
Synes ikke om: Service og personale
Staff was not friendly or welcoming. Housekeeping staff knocked loudly on our door at 930am. When answered, staff said “I’m just checking”. When I asked her what she was checking, she just brushed it off and walked away. I let the front desk know what happened as a FYI, she just brushed it off and said “that’s when they check”. I explained that at that time my children were still asleep and it was rude for her to knock to loudly. Neither of them apologized or excused themselves from the inconvenience. The trash cans in the rooms are dirty, obviously not being wiped down or sanitized. When we took out the plastic liners, there were old dried food pieces along the walls of the can. We left our trash outside our door in the morning and when we returned to our room at night, the trash bags were still there.
Svar fra Megan den 29. dec. 2023
We sincerely apologize for the issues you experienced during your stay with us. This is not the stay we strive to provide to a guest. We have discussed the following issues with housekeeping from keeping this from happening again. We hope to see you again soon.

8/10 Udmærket

Tomoya

Rejste med familie
Overnattede 1 nat i december 2023
Svar fra Megan den 29. dec. 2023
Thank you for your review. We appreciate your feedback.

2/10 Forfærdeligt

GLENN

Synes ikke om: Rengøring, service og personale
We arrivied about 2 pm for a 3pm check in. We were told the room was not ready and they would call us. They did not call. We came back slightly after yhe 3pm stated check in. The room was still not ready. We did not get access to the room until 4:20. We had scheduled tickets for later that evening. We did not have time to shower or change we had 25 minutes from getting the room till we had to leave for our planned evening, unshowered, and feeling uncomfortable. The staff (Theresa?) told us check in is 3pm or when the room is ready. The customer service at this location is completely unacceptable. I stay at Hampton because they are professional and service orientated. Not this location. In addition I have a pending charge on my credit card for $7.50 -now I have to spend time to find out what this is for. My suggestion- STAY SOMEWHERE ELSE
Svar fra Jewlz OPS den 28. dec. 2023
Our early check policy is as follows: early check in is never guaranteed and only based on availability. The day of your arrival, early check in was unavailable as we were short staffed and housekeeping was very busy and had a lot of rooms to clean. When it was brought to the housekeeper's attention that we needed the room as quickly as possible, she immediately got on it and began cleaning it very quickly and efficiently. As far as the 7.50 charge on your card, that is the parking fee for our property and we started that on December 1st. If you have further questions or feedback, please feel free to reach out to us.

10/10 Fremragende

Edgar

Overnattede 1 nat i december 2023
Svar fra Megan den 5. feb. 2024
Thank you for your feedback.

10/10 Fremragende

Loira Andrey

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Delicious breakfast
Overnattede 1 nat i december 2023
Svar fra Jewlz OPS den 28. dec. 2023
We're glad you enjoyed your breakfast with us! We hope to see you again the next time you are in Flagstaff!

6/10 Okay

Wendy

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring
Room was not that clean
Overnattede 1 nat i december 2023
Svar fra Megan den 23. dec. 2023
We apologize we fell short of your expectations, that is not what we want you to experience. Please let us know if you have any further comments I can pass along to our housekeeping staff. We look forward to seeing you again.

10/10 Fremragende

Seungbae

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Megan den 23. dec. 2023
We appreciate your feedback and look forward to serving you again in the future.

8/10 Udmærket

Elsa

Forretningsrejsende
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Good free breakfask, frontdesk staff are friendly, but its just very inconvenient in dryer,only small one available. I was told 2 big ones has been broken for 8 months now. I stayed at the hotel for 3 weeks I had to go to laundromat to dry my clothes .
Overnattede 20 nætter i november 2023
Svar fra Megan den 22. dec. 2023
Thank you for reviewing our hotel. We are glad you enjoyed your stay and we apologize for the inconvenience for one of our dryers being out, we hope to have it fixed soon. We look forward to serving you again.

10/10 Fremragende

Kelbert

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Megan den 21. dec. 2023
Thank you for reviewing us, we appreciate your feedback.

10/10 Fremragende

Hector

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very nice and professional. Room was clean and that makes me feel at ease.
Overnattede 1 nat i december 2023
Svar fra Jewlz OPS den 8. dec. 2023
We're so glad you enjoyed your stay with us! Thank you for your positive review and rating about the room and our great staff! We hope you stay with us again the next time you come through Flagstaff!

10/10 Fremragende

Karen

Awesome!
Great place to sleep and everything is comfy
Overnattede 1 nat i december 2023
Svar fra Jewlz OPS den 8. dec. 2023
Thank you so much for your positive review and rating! We're so glad you enjoyed your stay with us! We hope to see you again the next time you visit Flagstaff!

10/10 Fremragende

Sarah, Las Vegas

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
GreatB
Overnattede 1 nat i november 2023
Svar fra Megan den 27. nov. 2023
Thank you for your review. We appreciate your feedback and look forward to serving you again.

10/10 Fremragende

Chalengpoj, Phoenix

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Megan den 28. nov. 2023
Thank you for taking the time to review us. We appreciate the feedback.

10/10 Fremragende

Nathan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Jewlz OPS den 20. nov. 2023
Thank you for your positive rating! We're glad you enjoyed your stay! We hope to see you again the next time you visit Flagstaff!

10/10 Fremragende

Charles

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Jewlz OPS den 16. nov. 2023
Thank you for your positive rating! We hope to see you again the next time you come through Flagstaff!

10/10 Fremragende

Dolly

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great property- easy on and off the freeway. Breakfast was awesome!
Overnattede 1 nat i november 2023
Svar fra Jewlz OPS den 15. nov. 2023
Thank you so much for your positive review and rating! We're so glad to hear that you enjoyed our breakfast! We hope to see you again the next time you visit Flagstaff!

10/10 Fremragende

Joy

Overnattede 1 nat i november 2023
Svar fra Megan den 14. nov. 2023
Thank you for review Hampton Flagstaff East. We appreciate your feedback and look forward to serving you again.

10/10 Fremragende

Mary

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Megan den 10. nov. 2023
We are glad you enjoyed your stay with us at Hampton Flagstaff East and look forward to serving you again.