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Anmeldelser af Holiday Inn Express Hotel & Suites Emporia, an IHG Hotel

2.5 out of 5
Holiday Inn Express Hotel & Suites Emporia, an IHG Hotel
1350 W Atlantic St, Emporia, VA

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 545 af i alt 1003 anmeldelser" "
Bedømmelse på 8 − Udmærket. 292 af i alt 1003 anmeldelser" "
Bedømmelse på 6 − Okay. 76 af i alt 1003 anmeldelser" "
Bedømmelse på 4 − Dårligt. 50 af i alt 1003 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 40 af i alt 1003 anmeldelser" "

8,8/10

Rengøring

9,0/10

Service og personale

8,2/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

William

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a nice room breakfast was good staff friendly constuction going on but not noisy bed very comfortable
Overnattede 1 nat i maj 2024

10/10 Fremragende

Garry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra tgreen den 20. maj 2024
Thank you so much for your kind review of our hotel!

8/10 Udmærket

Jada

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra tgreen den 6. maj 2024
Thank you for your kind review!

10/10 Fremragende

Yanira

Synes godt om: Overnatningsstedets tilstand og faciliteter
Personnel was very helpful!
Overnattede 1 nat i april 2024
Svar fra tgreen den 1. maj 2024
Dear Yanira,Thank you so much for your kind review of our hotel.

8/10 Udmærket

janice

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location off I95
Overnattede 1 nat i april 2024
Svar fra tgreen den 29. apr. 2024
Dear Janice,We greatly appreciate your feedback!

10/10 Fremragende

Susan

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room was clean and very spacious
Overnattede 1 nat i april 2024
Svar fra tgreen den 29. apr. 2024
Dear Susan,Thank you so much for your kind review of our hotel.

10/10 Fremragende

Dorothy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hotel is undergoing renovations. I hope one is walk in showers. Tubs are unsanitary.
Overnattede 1 nat i april 2024
Svar fra tgreen den 23. apr. 2024
We appreciate you kind review of our hotel.

4/10 Dårligt

Carolyn

Overnattede 1 nat i april 2024
Svar fra tgreen den 12. maj 2024
Thank you for your review. We apologize that your recent stay did not meet expectations.

10/10 Fremragende

Robert

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i april 2024
Svar fra tgreen den 23. apr. 2024
Thank you so much for your kind review.

8/10 Udmærket

Wayne

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, convenient. Would
Overnattede 1 nat i april 2024
Svar fra tgreen den 21. apr. 2024
We appreciate your feedback.

10/10 Fremragende

Shakir

Overnattede 1 nat i april 2024
Svar fra tgreen den 21. apr. 2024
Thank you for your kind review.

8/10 Udmærket

Melissa

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property looked great and clean inside!! The lady working breakfast was very friendly!! When checking out the lady was seemingly a little snotty about my husband's service dog but that was the only issue. We loved the room and the size of it!! .
Overnattede 1 nat i april 2024
Svar fra tgreen den 21. apr. 2024
Thank you for your feedback.

10/10 Fremragende

Susan

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Just spending 1 night very convenient right off the 95.
Overnattede 1 nat i april 2024
Svar fra tgreen den 19. apr. 2024
We appreciate your kind feedback.

10/10 Fremragende

Patrick

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean
Overnattede 1 nat i april 2024
Svar fra tgreen den 21. apr. 2024
We appreciate your feedback.

2/10 Forfærdeligt

Aninder

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Horrible experience and crowd Someone hot and run my car in the parking lot and hotel say they don’t have cameras and they can’t help. Such a insecure and unsafe place to be at. Never staying here again
Overnattede 1 nat i april 2024
Svar fra tgreen den 16. apr. 2024
Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

6/10 Okay

Benjamin, West Caldwell

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy to find, very poor water pressure.
Overnattede 1 nat i april 2024
Svar fra tgreen den 13. apr. 2024
We appreciate your feedback.

8/10 Udmærket

Jennifer L

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
No water pressure
Overnattede 1 nat i april 2024
Svar fra tgreen den 13. apr. 2024
Thank you for your feedback.

8/10 Udmærket

Brian

Rejste med partner
Little things such as having facial tissues makes a difference
Overnattede 1 nat i april 2024
Svar fra tgreen den 6. apr. 2024
We appreciate your feedback!

4/10 Dårligt

nicole

Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
You expect a certain basic level when booking a Holiday Inn and this doesn’t meet it. Tired building. Worn furniture. No shower curtain in room!!! When brought the lack of shower curtain to night staff attention was told they didn’t have any housekeeping there to rectify. How about moving rooms or getting a curtain from another unbooked room? Instead given extra towels to mop up floor which was soaked after shower. When brought this up again to morning staff was simply told thanks for letting them know. Seriously? And the joke of it all is a note in room about how they aim for 8,9,10 rating and are there to ensure a satisfactory experience. I’d say staff aren’t really concerned with customer experience.
Overnattede 1 nat i marts 2024
Svar fra tgreen den 4. apr. 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

10/10 Fremragende

Robin

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was a lovely stay. The staff were friendly and helpful. The room was clean. And the bed and sheets were very comfortable. Thank you.
Overnattede 1 nat i marts 2024
Svar fra tgreen den 4. apr. 2024
I am so pleased to hear you have enjoyed your stay withus.

10/10 Fremragende

Ashley, MONTAGUE

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The lady at the desk was awesome.
Overnattede 1 nat i marts 2024
Svar fra tgreen den 1. apr. 2024
Thank you so much for your kind words regarding your recent stay at our hotel.

10/10 Fremragende

Garry

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I like the property great location.
Overnattede 1 nat i marts 2024
Svar fra tgreen den 1. apr. 2024
We appreicate your kind review!

4/10 Dårligt

Rebekah

Rejste med familie, Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The floor in our room was sticky and not clean. The shower water immediately went cold. The holder in the shower holding soap dispensers was falling off the wall making it difficult to use. The shower head was gross and dirty.
Overnattede 1 nat i marts 2024
Svar fra tgreen den 31. mar. 2024
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

6/10 Okay

Thomas

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Rooms are a little bit noisy!
Overnattede 1 nat i marts 2024
Svar fra tgreen den 31. mar. 2024
We appreciate your feedback.

10/10 Fremragende

MARY

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quiet room, early breakfast was good, good selection. Nice staff. Convenient to I95. Would stay there again. Only complaint was A/C in room was so noisy, so we turned it off, as it was ok with it off.
Overnattede 1 nat i marts 2024
Svar fra tgreen den 30. mar. 2024
Dear Mary,Thank you so much for your kind words regarding your recent stay at our hotel. I am so happy to hear you enjoyed your stay with us.

8/10 Udmærket

Monique

Rejste med familie
Comfortable
Overnattede 1 nat i marts 2024
Svar fra tgreen den 29. mar. 2024
We appreciate your kind feeback.

10/10 Fremragende

Robin

Overnattede 1 nat i marts 2024
Svar fra tgreen den 19. apr. 2024
Dear Robin,Thank you so much for your kind review of our hotel.

4/10 Dårligt

Bruce

Rejste med familie
I was very disappointed when I heard the elevator was out of service, and I had to carry our bags up to the second floor with an injured wrist, and no one at the desk offered to help
Overnattede 1 nat i marts 2024
Svar fra tgreen den 29. mar. 2024
Thank you for your review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

8/10 Udmærket

Melissa

Synes godt om: Rengøring, service og personale
The breakfast was amazing! The shower had very poor pressure and only warm water but they are doing construction so that may be the cause.
Overnattede 1 nat i marts 2024
Svar fra tgreen den 26. mar. 2024
Thank you for staying withus. We appreciate your kind review of our hotel.

8/10 Udmærket

sangina

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The rooms were clean and the staff was nice
Overnattede 2 nætter i marts 2024
Svar fra tgreen den 26. mar. 2024
We appreciate your kind words regarding your recent stay at our hotel.

10/10 Fremragende

John

Forretningsrejsende
Synes godt om: Service og personale
Front desk personnel was very friendly. Room was extremely comfortable.
Overnattede 1 nat i marts 2024
Svar fra tgreen den 22. mar. 2024
Thank you so much for your kind words regarding your recent stay at our hotel.

8/10 Udmærket

Kevin

Construction on site
Overnattede 1 nat i marts 2024
Svar fra tgreen den 26. mar. 2024
We appreciate your review.

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A
Overnattede 1 nat i marts 2024
Svar fra tgreen den 19. mar. 2024
Thank you for staying with us!

10/10 Fremragende

Angela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra tgreen den 20. mar. 2024
We appreciate your feedback.

6/10 Okay

Srdjan

Rejste med familie, Rejste med kæledyr
Synes godt om: Service og personale
Room smells on urine
Overnattede 1 nat i marts 2024
Svar fra tgreen den 18. mar. 2024
Thank you for your feedback regarding your recent visit at our hotel and please accept our sincerest apologies for the disturbance you have experienced during your stay due to the room conditions. Rest assured that these issues will be looked into. We value your comments and welcome the opportunity to serve you again.

10/10 Fremragende

André

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean and quiet. Good breakfast!
Overnattede 1 nat i marts 2024
Svar fra tgreen den 18. mar. 2024
Dear Andre,Thank you so much for your kind feedback!

10/10 Fremragende

Susan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good location. Friendly service. Under renevation
Overnattede 1 nat i marts 2024
Svar fra tgreen den 15. mar. 2024
Thank you so much for kind words regarding your recent stay with us.

10/10 Fremragende

Aleksey

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel in the process of renovation. I got 2 freshly renovated rooms. Absolutely beatiful, comfortable and cozy!
Overnattede 1 nat i marts 2024
Svar fra tgreen den 15. mar. 2024
Thank you so much for staying with us!

8/10 Udmærket

CYNTHIA

Staff was very friendly. Breakfast was fresh.
Overnattede 1 nat i marts 2024
Svar fra tgreen den 17. mar. 2024
Dear Cynthia,We appreciate your kind feedback about your recent stay at our hotel.

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Its staff is great and its a clean and nice hotel
Overnattede 1 nat i marts 2024
Svar fra tgreen den 10. mar. 2024
Thank you so much for your kind words regarding your recent stay with us.

4/10 Dårligt

Karen, Nanticoke

Rejste med familie
Synes ikke om: Service og personale, faciliteter
I stayed 9/7/24-9/8/24. Front desk clerk was very rude. I booked and paid through Expedia, my payment to Expedia went through (I even had my receipt) but the Expedia to the hotel payment was having issues going through. She made me call Expedia after driving 8 1/2 hours or she wasn’t allowing us to check in. After standing there going through a million phone prompts with Expedia she decided to call her manager. The manager said it was not an issue on my part and to let us check in and the hotel would call Expedia to straighten it out. This woman had awful customer service and clearly was not happy at her no . I will no longer stay at an IHG
Overnattede 1 nat i marts 2024
Svar fra tgreen den 9. mar. 2024
Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service.

8/10 Udmærket

Sheryl, Lewes

Synes godt om: Rengøring, service og personale
It was perfect for our needs. Dated but about to undergo renovations!
Overnattede 1 nat i marts 2024
Svar fra tgreen den 9. mar. 2024
We appreciate your feedback.

10/10 Fremragende

Barbara

Synes godt om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra tgreen den 9. mar. 2024
Thank you for staying with us!

10/10 Fremragende

Lori, Orleans

Rejste i en gruppe
Synes godt om: Overnatningsstedets tilstand og faciliteter
Excellent hot breakfast
Overnattede 1 nat i februar 2024
Svar fra tgreen den 8. mar. 2024
Thank you for your kind review.

10/10 Fremragende

Jennifer

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very convenient location right off I95
Overnattede 1 nat i februar 2024
Svar fra tgreen den 3. mar. 2024
Thank you for your kind review of our hotel.

6/10 Okay

Andras, Blainville

Synes godt om: Overnatningsstedets tilstand og faciliteter
Room has odd odours.
Overnattede 1 nat i februar 2024
Svar fra tgreen den 3. mar. 2024
Thank you for your feedback.

8/10 Udmærket

Ryan

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Just for sleep
I will be honest and say it might be because I was tired, but I felt the lady who checked us in was rude. I have a unique name and although my drivers license was in her possession, she asked me three times if I was the person. Finally, I reached in and tapped my license and said, yes, just like my license says. Overall though, we had a great experience. Breakfast and breakfast staff were great!!
Overnattede 1 nat i februar 2024
Svar fra tgreen den 27. feb. 2024
We appreciate your feedback.

10/10 Fremragende

DANIEL

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very clean property
Overnattede 1 nat i februar 2024
Svar fra tgreen den 26. feb. 2024
I am so pleased to hear you enjoyed your stay with us.

10/10 Fremragende

Nicole

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra tgreen den 26. feb. 2024
Thank you for your kind review.

8/10 Udmærket

Eric

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Came late and didn’t do breakfast. Some renovations going on but no impact on me Most properties offer ability to stream personal roku thru hdmi input on tv, but remote provided did not. Disappointing since I missed a game looking forward to
Overnattede 1 nat i februar 2024
Svar fra tgreen den 26. feb. 2024
We appreciate your feedback.