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Anmeldelser af Red Lion Hotel & Conference Center Ellensburg

2.5 out of 5
Red Lion Hotel & Conference Center Ellensburg
1700 Canyon Rd, Ellensburg, WA

Anmeldelser

6,6
Bedømmelse på 10 − Fremragende. 209 af i alt 1004 anmeldelser" "
Bedømmelse på 8 − Udmærket. 250 af i alt 1004 anmeldelser" "
Bedømmelse på 6 − Okay. 230 af i alt 1004 anmeldelser" "
Bedømmelse på 4 − Dårligt. 192 af i alt 1004 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 123 af i alt 1004 anmeldelser" "

6,6/10

Rengøring

8,0/10

Service og personale

5,6/10

Faciliteter

5,6/10

Overnatningsstedets tilstand og faciliteter

6,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Carina

Overnattede 1 nat i marts 2023
Svar fra Brianne den 25. mar. 2023
Carina, thank you for leaving a positive review, we look forward to welcoming you back soon!

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring
Et hotel stop på vejen til Seattle, har ok Wi-Fi og der ligger masse af fast food restauranter i nærheden. Sur personale ødelagde desværre lidt af oplevelsen
Overnattede 1 nat i august 2019
Svar fra Mangment den 6. aug. 2019
Thank you for your feedback. Thank you for staying with us.

4/10 Dårligt

Matt

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
no elevators weird floor layout pool ice cold had to check out early and move
Overnattede 2 nætter i maj 2024
Svar fra Front Desk Agent den 21. maj 2024
We appreciate your honesty Matt. We are so sorry we did not meet your expectations.

10/10 Fremragende

toni

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024
Svar fra Front Desk Agent den 21. maj 2024
Thank you, Toni, for your review. We look forward to seeing you again.

4/10 Dårligt

Fred

Rejste med familie, Rejste i en gruppe
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Not much to recommend it other than that the bed was good, furniture was good and room was spacious. Still, paint was dated and chipped and the bathroom door was starting to de-laminate. Breakfast was poor. Plastic forks and spoons but they ran out of plastic knives according to the staff person on dity. Poor syrup of course. It ran super slow from the dispenser since it was nearly empty (at 6:45 am) and when I pointed that out to the staff person she could have cared less. Did not bother to look to see if it could be topped up. How bad was breakfast? We went up the road to McDonalds to complete our meal. There is a grassy courtyard in the middle of the area that the guest-rooms surround. Closed and unmowed for months. Clearly the owner and manager just don’t care about the property. For this we paid about $160 for one night in Ellensburg WA - NOT an area where land or real estate are very pricey. Once upon a time, Red Lion was a reasonable motel chain. No longer.
Overnattede 1 nat i maj 2024
Svar fra Night Auditor den 20. maj 2024
we are sorry you had this experience at our hotel. I assure you that I will be bringing your concerns to our very dedicated general manager.

6/10 Okay

Rich

Synes godt om: Rengøring, service og personale
Very noisy
Overnattede 1 nat i maj 2024
Svar fra Front Desk Agent den 14. maj 2024
Rich, we are so sorry we did not meet your expectations. We hope we can show you a better experience on your next trip

10/10 Fremragende

Karen

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
N
Overnattede 1 nat i april 2024
Svar fra Angie den 11. maj 2024
Karen thank you for staying with us and for the 5-star rating we hope you visit us again soon.

8/10 Udmærket

Dan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly, quiet and if early good restaurants all around.
Overnattede 1 nat i maj 2024
Svar fra Hunter den 4. maj 2024
Dan,We are happy you enjoyed your stay with us. We hope to see you again soon!

6/10 Okay

Indrajit

Synes godt om: Service og personale
Synes ikke om: Rengøring
Breakfast was not good, not standard hot breakfast, the hotel is not value for money
Overnattede 1 nat i april 2024
Svar fra Front Desk Agent den 2. maj 2024
We appreciate your feedback. We value all our guests and hope to see you again.

4/10 Dårligt

Bridget

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Milo, RLH Front Desk den 29. apr. 2024
Bridget, we appreciate your feedback would you like our manager. to reach out to you.

2/10 Forfærdeligt

Jess

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Room was filthy, pretty much everything (including the toilet) was in some way broken. The room smelled horrible like cigarettes. This was not a good experience and we'll never stay here again
Overnattede 2 nætter i april 2024
Svar fra Red Lion front desk den 22. apr. 2024
Jess we apologize we did not meet your standards, could you please contact the hotel and inform us what room you where in so we can address all your concerns, kindly

6/10 Okay

Cindy

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i april 2024
Svar fra joana den 18. apr. 2024
Thank you for your review, Cindy. We look forward to seeing you again.

4/10 Dårligt

Sharon

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Heater sounds and rattling windows (windy) kept us up most of the night.
Overnattede 1 nat i april 2024
Svar fra K-Night Auditor den 15. apr. 2024
I'm so sorry to hear that if you would have contacted the front desk, I would have moved you to a more comfortable room, so you could have slept peacefully.

8/10 Udmærket

Erik

Rejste med familie og småbørn
Synes godt om: Service og personale
Simple and ease of location
Overnattede 2 nætter i april 2024
Svar fra K-Night Auditor den 15. apr. 2024
thank you for your review. We hope to see you again !

10/10 Fremragende

Preetha

Overnattede 1 nat i april 2024
Svar fra Red Lion Ellensburg den 6. maj 2024
We are thrilled that you enjoyed your stay with us. We look forward to seeing you again

4/10 Dårligt

David

Overnattede 1 nat i april 2024
Svar fra Front Desk Agent den 3. maj 2024
David thank you for your review is there an area we can improve on.

6/10 Okay

Kristi

Rejste med familie, Rejste med kæledyr
Synes godt om: Service og personale, faciliteter
I’ve stayed here in the past and it seems to have slipped a bit from what it was. The room was fine, comfy bed and pillows and it was quiet. I and my grandchildren were really disappointed that the pool was closed, it wasn’t mentioned when I booked the room. Went down for coffee and to grab something for breakfast, the dining area was a mess, no plates, and there wasn’t any creamer for the coffee. There’s homeless people living in the small wooded area behind the hotel(where we parked closest to our room) and garbage out there where you would walk your dog while staying there. It used to be nicer, but it seems like since the Covid fiasco nothing is as nice or ran as good since.
Overnattede 1 nat i marts 2024
Svar fra RLH Front Desk den 2. apr. 2024
Hi Kristi, in response to your review we are pleased you came back to stay with us. Unfortunately, on our website and other web sites it does state our pool is closed seasonally and is opening in April. In the future our plates are located by the silverware, and we have ample bowls and plates that our out daily. Creamer for the future is a dry creamer packet that is put by our coffee station and is located next to the sugar packets. To the concern of homeless people living behind in our brush. We do daily walks, and that area is part of our walk. I have not seen any one back there since last summer. I am curious as to when you stayed with us. If you could reach out to the hotel so I can get some clarification on your comments that will help us continue to be our very best for all guests. We look forward to hearing from you.

10/10 Fremragende

Annika

Rejste med kæledyr
Gave my dog a snack and was very quiet!
Overnattede 1 nat i marts 2024
Svar fra Angie den 30. mar. 2024
Annika, we are so happy you have enjoyed your stay with us. We care about our fur baby guests and happy to offer treats. Thank you for the 5 star review we look forward to seeing you again very soon.

8/10 Udmærket

Christina

Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff were very kind. It was clean and the beds were comfortable
Overnattede 1 nat i marts 2024
Svar fra Joana den 27. mar. 2024
Thank you, Christina, for your kind review. So happy that your stay was comfortable. Our staff looks forward to seeing you again in the future.

2/10 Forfærdeligt

Terry

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
I got to hotel about 9:45 pm. Stood at the front desk for 15 minutes and could not find anyone to check me in, after 15 minutes walked across the driveway to the holiday inn express and stayed there. Basically this hotel was a ghost town, only 1-2 cars in parking lot no employees in evidence could not check in could. It find anyone to talk to so I didn even stay there. Got ripped off for room
Overnattede 1 nat i marts 2024
Svar fra Angie den 21. mar. 2024
Good evening, Terry, I appreciate you letting me know about your experience. I have received your phone number and will reach out in the morning.

8/10 Udmærket

Chad

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
Hotel was good for the price. Definitely older hotel that needs updated. Rooms were clean. Bed is firm. Breakfast was a little disappointing...just packets of oatmeal, cereal and cheap bread/english muffins. No fruit or healthy options. Also, the pool is not available for use, which is not updated on expedia.
Overnattede 2 nætter i februar 2024
Svar fra Milo, RLH Front Desk den 25. feb. 2024
Hi Chad,Thank you for your gracious review! We apologize for the sparse breakfast. We are offering a lighter refreshment than normal due to our kitchen being in the process of being remodeled. We hope to see you again soon when it is updated!Best Regards,

10/10 Fremragende

Tara

Synes godt om: Faciliteter
We were impressed with how comfortable the beds were with the cost of the hotel
Overnattede 1 nat i februar 2024
Svar fra Ellie den 19. feb. 2024
We are so glad you enjoyed your stay with us! We hope to see you again in the future.

2/10 Forfærdeligt

Samuel

Rejste med familie
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The pictures show a pool, but their pool is no longer in service. They left someone's old leftover food in the fridge. The bathroom didn't have a lock. The heater is not capable of hearing the room on cold days.
Overnattede 1 nat i februar 2024
Svar fra Ellie den 19. feb. 2024
We thank you for taking the time to review our hotel. We apologize for any discomfort you felt while staying with us. We will use your feedback to better our hotel.

8/10 Udmærket

Denis

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter
Nice
Overnattede 1 nat i februar 2024
Svar fra Drew den 16. feb. 2024
Denis, thank you for the positive feedback. We always enjoy having new satisfied guests and look forward to repeating this on your next stay.

10/10 Fremragende

Victor

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice and neat place, staff was nice , no issues
Overnattede 1 nat i februar 2024
Svar fra Milo, RLH Front Desk den 15. feb. 2024
Hi Victor,Thank you so much for your gracious review. We hope to see you again at Red Lion!Best,

4/10 Dårligt

Michael

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The property was run down. There is a picture of a hot tub, but they don't have one. The indoor pool is closed for winter. The phones in the rooms don't work at all. The need was comfy, sheets and blankets seemed clean. Wi-fi worked well.
Overnattede 1 nat i februar 2024
Svar fra Jennifer den 12. feb. 2024
Thank you for your valued feedback. We are continuing to make improvements to the property and do apologize for any inconveniences you experienced during your stay. Our pool is seasonal and will be opening again in the spring. We look forward to you staying with us again in the future.

6/10 Okay

Jennifer

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i januar 2024
Svar fra Angie den 13. feb. 2024
We are so happy you enjoyed are stay.

2/10 Forfærdeligt

Aaron

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Abigail - Red Lion Front Desk den 25. jan. 2024
Thank you for taking the time to review us, Aaron. We appreciate your business, and we would love if you can contact our front desk to let us know what we could improve on. We hope to host you again in the future with a better experience.

10/10 Fremragende

Nate

Overnattede 5 nætter i november 2023
Svar fra Angie den 19. jan. 2024
Nate, we are so pleased that you enjoyed your stay we look forward to seeing you again soon.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Would stay again
Older hotel but very clean and the staff was friendly and helpful. The bed and pillows were incredibly comfortable!
Overnattede 1 nat i januar 2024
Svar fra Joana den 8. jan. 2024
Thank you so much for your positive review. We are so pleased that you had a comfortable stay here. Look forward to seeing you again in the future.

8/10 Udmærket

Thomas

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel has been there a long time but seems to be well maintained for its age. Desk staff were helpful and friendly.
Overnattede 1 nat i januar 2024
Svar fra Angie den 8. jan. 2024
Thomas, we appreciate your business. Thank you for the kind words, we look forward to hosting you again.

10/10 Fremragende

Wendy

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i december 2023
Svar fra joana den 12. dec. 2023
Thank you Wendy for your review. We are so glad that your stay was a good one. We look forward to seeing you again in the future.

4/10 Dårligt

Joy

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
This property was very old and cold
Overnattede 1 nat i december 2023
Svar fra Joana den 14. dec. 2023
We appreciate your feedback Joy. I am sorry you were not pleased with the property itself. As an older property, we are doing our best with the materials provided to upgrade our rooms. This is a timely process.

10/10 Fremragende

Michael

Overnattede 1 nat i december 2023
Svar fra Milo, Red Lion Front Desk den 9. dec. 2023
Hi Michael,Thank you for your gracious review! We hope to see you again soon. Best,

10/10 Fremragende

Timothy P

Svar fra Angie den 13. feb. 2024
Timothy thank you for the fabulous review we look forward to seeing you again soon.

10/10 Fremragende

Samantha

Overnattede 1 nat i december 2023
Svar fra Angie den 24. dec. 2023
Samantha, We are so pleased you enjoyed your stay with us. Please visit us again soon. Happy Holidays.

4/10 Dårligt

Consuelo

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Cold
It was snowing, the room was not warm at all! Hotel is old. .
Overnattede 1 nat i december 2023
Svar fra Abigail - Red Lion Front Desk den 8. dec. 2023
Hello! Thank you for your review, as it gets colder we end to get less guests so we do not turn on the heat for every room all day if no guests are in there, however there is heating in every room that can be turned on by the guest. If you had contacted front desk, we would have been more than happy to assist you. Although this is the case during the cold months, we do apologize that your stay was subpar. We hope to host you again in the future with better and hopefully warmer experience.

6/10 Okay

Kassidy

Overnattede 2 nætter i november 2023
Svar fra Abigail - Red Lion Front Desk den 16. dec. 2023
Thank you for taking the time to review us Kassidy. we hope to host you again with a better experience soon.

6/10 Okay

Wes

Rejste i en gruppe
View (?) from room window is a blank wall.
Overnattede 1 nat i november 2023
Svar fra Angie den 22. nov. 2023
Although we do our best to place our guest in a comfortable room. Not all requests or rooms are going to have desirable views. If you choose to stay with us again, may I suggest you call in advance and ask for the first floor Rooms 145-153 or rooms 233-247 Both floors will have a nice field view, and a nice way to wake up and stretch as you look out the window to the sun rise. Kindly Angie

8/10 Udmærket

Rebecca

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
As a single 70 year old lady, i felt very safe and cared about. I had a concern about the trailer I was towing and the front desk folks made it a pleasure to stay there. Thank you
Overnattede 1 nat i november 2023
Svar fra joana den 21. nov. 2023
Thank you Rebecca for your kind feedback. I am so happy you felt safe and cared for. We appreciate your review very much and are glad we were able to provide accommodation in your time of need. We look forward to you staying with us again in the future.

6/10 Okay

Kirsten

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
It was in a good location and fairly priced. The lobby was nicely updated and inviting. There was no elevator and our room was very far from the lobby. While we could park close to the room, going to the lobby was a chore, especially because my daughter was on crutches. Breakfast was basic. A little more effort in presentation and offerings would go a long way! Staff was very helpful and responsive.
Overnattede 2 nætter i november 2023
Svar fra Milo, Red Lion Front Desk den 18. nov. 2023
Hi Kirsten, We apologize for the length of your room from the lobby; we will continue to work on being accommodating regarding guest restrictions. We appreciate that you liked our lobby and that the staff was helpful, and hope you stay tuned for RLH's improvements. Best Wishes,

10/10 Fremragende

Elijah

Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful easy checkin!! Property not bad for age!!
Overnattede 1 nat i november 2023
Svar fra Milo, Red Lion Front Desk den 14. nov. 2023
Hi Elijah, Thank you so much for your gracious review. We are glad check in was a breeze for you and we hope to see you again soon.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Abigail - Red Lion Front Desk den 13. nov. 2023
Hello! Thank you for the positive review, we are glad you had a good stay and hope you come back to see us soon!

10/10 Fremragende

Laura, Sequim

Overnattede 1 nat i november 2023
Svar fra Abigail - Red Lion Front Desk den 28. nov. 2023
Thank you for the review, Laura! We look forward to hosting you again soon!

2/10 Forfærdeligt

Desiree

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Svar fra Milo, Red Lion Front Desk den 5. nov. 2023
Hi Desiree,We sincerely apologize for your negative experience at our hotel. If there is anything we can do, or if you would like to share your concerns, please feel free to contact front desk anytime. Best Regards,

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra Milo, RLH Front Desk den 28. okt. 2023
Good afternoon, We appreciate your honest review of our hotel and hope you choose to stay with us again!Best Wishes,

6/10 Okay

Tanna

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Dirty and old
Overnattede 1 nat i oktober 2023
Svar fra Joana den 24. okt. 2023
Thank you Tanna for your review. We appreciate the time you have taken to provide us with this feedback. We do hope to see you again in the future.

8/10 Udmærket

Jennifer

Overnattede 2 nætter i oktober 2023
Svar fra Joana den 23. okt. 2023
Thank you, Jennifer, for your review. We are so happy your time here was a good one. We look forward to having you stay with us again in the future.

8/10 Udmærket

martin, moses lake

Rejste med familie
Synes godt om: Service og personale
This property is old and needs remodel. Breakfast was sparse. Room was old but spacious and comfortable bed.
Overnattede 1 nat i oktober 2023
Svar fra Abigail - Red Lion Front Desk den 22. okt. 2023
Thank you for the review, Martin! We are glad you enjoyed your stay with us and look forward to hosting you again in the future.

8/10 Udmærket

simon

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quiet
Overnattede 1 nat i oktober 2023
Svar fra Red Lion Front Desk den 19. okt. 2023
Hello Simon, Thank you for the review. We hope to see you again soon.