Anmeldelser af Holiday Inn Express & Suites Spruce Grove - Stony Plain, an IHG Hotel

2.5 out of 5

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 574 af i alt 882 anmeldelser" "
Bedømmelse på 8 − Udmærket. 218 af i alt 882 anmeldelser" "
Bedømmelse på 6 − Okay. 52 af i alt 882 anmeldelser" "
Bedømmelse på 4 − Dårligt. 21 af i alt 882 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 17 af i alt 882 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

8,8/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

JULIE

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel itself was great and the staff. I would give a 5 star however the stay was tainted by a few things. A few hours after we checked in we were relaxing in the room and had another guest enter our room with a keycard which was alarming, but it’s ok we understand mistakes. The biggest issue which wasn’t up to the hotel but there was a baseball team staying and all of the kids were running up and down the halls all day and making a mess of every common area so we couldn’t even enjoy the pool. Definitely would stay again but would hope it wouldn’t be as hectic.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Tara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Penny

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Didnt go outdoors prior to.check in
Overnattede 1 nat i maj 2024

6/10 Okay

SARA

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Overnattede 1 nat i maj 2024

10/10 Fremragende

Juergen

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed our weekend thanks to the hotel staff and a comfortable room.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Gina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Jeffrey

Overnattede 2 nætter i april 2024

10/10 Fremragende

Myles, Spruce Grove

Rejste med familie, Forretningsrejsende, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean well looked after facility. Staff was courteous and knew their business. I would book there again.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Olga

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is quite new and is well maintained. The rooms are clean and comfortable The breakfast is very good and gives enough variety. We enjoyed our stay
Overnattede 2 nætter i maj 2024
Svar fra Craig M, Director of Sales & Marketing den 8. maj 2024
Thank you for the outstanding rating & feedback Olga, as always we look forward to seeing you again.Have a great day!

10/10 Fremragende

Wade

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very close to everything that is required for a hockey tournament.
Overnattede 2 nætter i maj 2024
Svar fra Craig M, Director of Sales & Marketing den 8. maj 2024
Thank you for the outstanding rating Wade, we look forward to seeing you again.Have a great day!

6/10 Okay

James

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Craig M, Director of Sales & Marketing den 8. maj 2024
Thank you for the rating James, please feel free to provide some feedback in regard to your rating, as always we look forward to seeing you again.Have a great day!

8/10 Udmærket

Janter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Craig M, Director of Sales & Marketing den 8. maj 2024
Thank you for the great rating Janter, we look forward to seeing you again.Have a great day!

8/10 Udmærket

Valerie

Overnattede 1 nat i april 2024

6/10 Okay

Lindsey

Rejste med familie og småbørn
I booked a suit with a kitchenette so I would have the convenience of being able to clean baby bottles and dishes. In other hotels, the suites have items like dish towels and dish soap and other useful kitchen items like plates and cutlery. This suite did not. What is the point of having all of that cabinet space when you keep them empty.
Overnattede 1 nat i april 2024
Svar fra Craig M, Director of Sales & Marketing den 2. maj 2024
Thanks for the feedback Lindsey, please note you did not book a Kitchenette Suite, the Suite you booked is a Two Queen Suite W/ Pullout Sofa (No Kitchenette). Should you be back to the Spruce Grove Area in the future we do offer Two Queen Kitchenette Suites however this is different than the Suite you just stayed in. Should you have any further questions or require further clarification please let me know. We do apologize for any inconvenience, had this been brought to our Front Desk Agents attention we could have informed you during your stay and possibly moved you to a Kitchenette Suite.Have a great day!

10/10 Fremragende

Matthew

Overnattede 3 nætter i april 2024

2/10 Forfærdeligt

Tad

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They cancelled the reservation and now I'm looking for another one.
Overnattede 1 nat i april 2024
Svar fra Craig M, Director of Sales & Marketing den 18. apr. 2024
Good Morning Tad,Thank you for reaching out to us. We informed you as you booked with the hotel last minute that we did not have the King Accessible Room available throughout the dates you chose. We promptly contacted you within minutes of receiving your reservation to inform you that we had multiple other rooms available after confirming you did not require the accessibility of the guest room you originally booked. You requested to cancel the room and book else where that had a King Bed to offer as the Standard Two Queen Room we had available did not work for your needs. We cancelled the reservation at your request and refunded all money.

10/10 Fremragende

Melissa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean and convenient property.
Overnattede 2 nætter i april 2024
Svar fra Craig M, Director of Sales & Marketing den 2. maj 2024
Thank you for the outstanding rating Melissa! We look forward to seeing you on your next trip to Spruce Grove-Stony Plain. Have a great day!

10/10 Fremragende

Erica

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 2 nætter i april 2024
Svar fra Craig M, Director of Sales & Marketing den 2. maj 2024
Thank you for the outstanding rating Erica! We look forward to seeing you on your next trip to Spruce Grove-Stony Plain. Have a great day!

10/10 Fremragende

brenda

Overnattede 1 nat i april 2024
Svar fra Craig M, Director of Sales & Marketing den 2. maj 2024
Thank you for the outstanding rating Brenda! We look forward to seeing you on your next trip to Spruce Grove-Stony Plain. Have a great day!

10/10 Fremragende

Maria Angelica

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good
Overnattede 1 nat i marts 2024
Svar fra Bern den 7. apr. 2024
Thank you, Maria, for an outstanding rate. We appreciate your staying with us and have a great day. :)

10/10 Fremragende

Tizita, Calgary

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was amazing
Overnattede 2 nætter i marts 2024
Svar fra Bern den 4. apr. 2024
Thank you, Tizita! We're thrilled you enjoyed your stay with us. :)

10/10 Fremragende

OLIVER

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoyable
Overnattede 1 nat i marts 2024
Svar fra Craig M, Director of Sales & Marketing den 2. maj 2024
Thank you for the great rating Oliver! We look forward to seeing you on your next trip to Spruce Grove-Stony Plain. Have a great day!

8/10 Udmærket

Jennifer

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy & friendly check in/check out, clean room, comfy beds, quiet and excellent shower head! Would stay here again for sure
Overnattede 1 nat i marts 2024
Svar fra Bern den 4. apr. 2024
Thank you for your kind words! We are looking for seeing you again. :)

10/10 Fremragende

Katya

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra Bern den 4. apr. 2024
Thank you, Katya! We're thrilled you enjoyed your stay with us. :)

6/10 Okay

Anjella

Synes godt om: Rengøring
Overnattede 1 nat i marts 2024
Svar fra Bern den 4. apr. 2024
We appreciate you staying with us.

8/10 Udmærket

Ken

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean
Overnattede 1 nat i marts 2024
Svar fra Bern den 4. apr. 2024
Thank you, Ken! We're thrilled you enjoyed your stay with us. :)

8/10 Udmærket

sabrina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Quite, friendly
Overnattede 2 nætter i marts 2024
Svar fra Bern den 4. apr. 2024
Thank you, Sabrina! We're thrilled you enjoyed your stay with us. :)

2/10 Forfærdeligt

William

Overnattede 5 nætter i februar 2024
Svar fra Bern den 4. apr. 2024
We appreciate you staying with us.

10/10 Fremragende

Dora

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Bern den 4. apr. 2024
Thank you, Dora! We're thrilled you enjoyed your stay with us. :)

10/10 Fremragende

Keally

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The food was actually good! The area was super clean! The rooms were spacious and clean! Great over all service, thank you!!!
Overnattede 1 nat i februar 2024
Svar fra Bern den 4. apr. 2024
Thank you, Keally! We're thrilled you enjoyed your stay with us. :)

8/10 Udmærket

Ranti

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a great short stay for me and family at this hotel.
Overnattede 1 nat i februar 2024
Svar fra Bern den 4. apr. 2024
Thank you, Rani! We're thrilled you and your family enjoyed your stay with us. :)

10/10 Fremragende

Stephanie

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, clean room, nice amenities, friendly staff. Would stay again.
Overnattede 1 nat i februar 2024
Svar fra Bern den 4. apr. 2024
Thank you, Stephanie! We're thrilled you enjoyed your stay with us. :)

10/10 Fremragende

Nicky

Overnattede 1 nat i februar 2024
Svar fra Bern den 4. apr. 2024
Thank you, Nicky! We're thrilled you enjoyed your stay with us. :)

10/10 Fremragende

Donald, Saskatoon

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy and comfortable stop while travelling the Yellowhead Highway.
Overnattede 1 nat i februar 2024
Svar fra Bern den 4. apr. 2024
Thank you, Donald! We're thrilled you enjoyed your stay with us. :)

10/10 Fremragende

Cory

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall a good place to stay. The room was clean and the bed is comfortable. As for the parking lot, they need to sand or salt as it was quite slippery. Good place otherwise.
Overnattede 1 nat i februar 2024
Svar fra Bern den 4. apr. 2024
Thank you, Cory! We're thrilled you enjoyed your stay with us. :) Thank you for letting us know. We will put that into consideration.

4/10 Dårligt

Goran

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Good area, available parking
Overnattede 1 nat i februar 2024
Svar fra Bern den 4. apr. 2024
Thank you, Goran! Have a great day. :)

10/10 Fremragende

Gustavo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Parking is scarce but other than that it’s ok
Overnattede 4 nætter i februar 2024
Svar fra Bern den 4. apr. 2024
Thank you, Gustavo! We're thrilled you enjoyed your stay with us. :)

10/10 Fremragende

Brenda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Bern den 4. apr. 2024
Thank you, Brenda! We're thrilled you enjoyed your stay with us. :)

10/10 Fremragende

Rosalyn

Overnattede 1 nat i februar 2024
Svar fra Bern den 4. apr. 2024
Thank you, Rosalyn! We're thrilled you enjoyed your stay with us. :)

10/10 Fremragende

Kelsey

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Bern den 4. apr. 2024
Thank you, Kelsey! We are looking forward to seeing you again. :)

10/10 Fremragende

Carly

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a perfect mini get away and relax for us. It was exactly what we were looking for.
Overnattede 1 nat i februar 2024
Svar fra Bern den 4. apr. 2024
Thank you for your kind review! We are looking forward to seeing you again. :)

10/10 Fremragende

Laurent Gervais

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
What we expect from Holliday Inn, Nice, clean, pool and gym were nice.
Overnattede 6 nætter i februar 2024
Svar fra Bern den 4. apr. 2024
Thank you for your kind review! We are looking forward to seeing you again. :)

10/10 Fremragende

Matthew

Overnattede 1 nat i februar 2024
Svar fra Bern den 4. apr. 2024
Thank you, Matthew! We're thrilled you enjoyed your stay with us. :)

6/10 Okay

Robert

Forretningsrejsende
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
I start my day early and was told , like every other Holiday Inn I've stayed at, "breakfast is included". I inquire at the desk at check in and was told, breakfast starts at 5:30 - great! I arrive and am told, no just the light items are available at 5:30, the hot breakfast starts at 6:30. VERY DISSAPPOINTING and I will not stay there again.
Overnattede 2 nætter i februar 2024
Svar fra Bern den 4. apr. 2024
Thank you for sharing your experience with us. We apologize for the miscommunication regarding breakfast timing and understand your disappointment. Your feedback is valuable, and we will address this issue to ensure a better experience for our guests in the future.

8/10 Udmærket

Candace

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Was very easy to get to, very clean, great staff.
Overnattede 3 nætter i februar 2024
Svar fra Bern den 4. apr. 2024
Thank you for your kind review! We are looking forward to seeing you again. :)

6/10 Okay

Krystal

Rejste med familie
Synes godt om: Værelsets komfort
Synes ikke om: Rengøring
Not up to the standards of an express
There were short mystery hairs on the shelf of our shower. Also breakfast was disappointment. We usually choose the express for their breakfasts. But we waited 25 minutes for hot food to be replenished and it never did. No cinnamon buns. For a Saturday morning , very under stocked. Their pool locked at nine, despite it being open until 10. They blamed the daylight savings clock,…but it was February. Love having to walk to the lobby multiple times in my swimsuit trying to get into the pool.
Overnattede 2 nætter i februar 2024
Svar fra Bern den 4. apr. 2024
We're deeply sorry for the inconvenience your experienced during your stay. Your feedback is important to us, and we'll investigate these issues further to ensure they are promptly addressed. We understand your disappointment and hope to have the opportunity to make it right in the future.

10/10 Fremragende

JANE

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The free breakfast was really good It was quiet, never heard the elevator
Overnattede 1 nat i januar 2024
Svar fra Bern den 4. apr. 2024
Thank you, Jane for an outstanding rating! We appreciate you staying with us. :)

10/10 Fremragende

C

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Would definitely stay here again.
Overnattede 1 nat i januar 2024
Svar fra Bern den 4. apr. 2024
Thank you for an outstanding rating! We appreciate you staying with us and we're looking forward to welcoming you back here in Holiday Inn Express- Spruce Grove-Stony Plain. :)

10/10 Fremragende

mary lee, Moose Jaw

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Bern den 4. apr. 2024
Thank you, Mary! We are looking forward to seeing you again. :)

10/10 Fremragende

Carl

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i januar 2024
Svar fra Bern den 4. apr. 2024
Thank you, Carl for an outstanding rating! We appreciate you staying with us and we're looking forward to welcoming you back here in Holiday Inn Express- Spruce Grove-Stony Plain. :)