Indendørs pool, liggestole
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Anmeldelser af Best Western Plus Edmonton Airport

3 out of 5
Best Western Plus Edmonton Airport
5705 50th Street, Leduc, AB

Anmeldelser

9,2

Fantastisk

Bedømmelse på 10 − Fremragende. 661 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 259 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 49 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 16 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 17 af i alt 1002 anmeldelser" "

9,4/10

Rengøring

9,2/10

Service og personale

9,0/10

Faciliteter

9,2/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

6/10 Okay

Grace

Overnattede 4 nætter i maj 2024

8/10 Udmærket

Blas

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The one thing they can change is the breakfast menu, it is the same menu everyday.
Overnattede 4 nætter i maj 2024

10/10 Fremragende

cynthia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very friendly, accomadating staff, nice room. Construction in parking lot only drawback but is temporary.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Deanne

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay with family!
Overnattede 1 nat i maj 2024

10/10 Fremragende

Sharie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Friendly
Overnattede 1 nat i marts 2024

10/10 Fremragende

katlyn

Overnattede 1 nat i april 2024

6/10 Okay

Daniel

Overnattede 1 nat i april 2024

10/10 Fremragende

Mario

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Chambre propre et déjeuner parfait
Overnattede 5 nætter i april 2024

10/10 Fremragende

Jim

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel and friendly staff. Close to Hospital and airport.
Overnattede 2 nætter i april 2024

2/10 Forfærdeligt

Stephanie

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra CB den 23. apr. 2024
Hello Stephanie, Thank you for choosing to stay with us. We appreciate your feedback, but it seems that you didn't enjoy your stay as much. We'd like to get more information about your experience so we can better serve you and all of our guests in the future. We hope you can give us another chance and stay with us again. Sincerely, Christine B. Operations Manager

8/10 Udmærket

Mario

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hôtel très bien, le bar and grill Barney excellent
Overnattede 1 nat i april 2024

6/10 Okay

Daylin

Rejste med familie
Synes godt om: Rengøring, service og personale
The hotel was clean, quiet, and the staff were great. The breakfast was great and slightly different each morning. Our biggest complaint is that we had called to specifically ask if the pool was open before booking and we were told yes. Unfortunately the water had been drained and refilled the day we checked in, so it was FREEZING and not swimmable. Overall a minor inconvenience, but disappointing nonetheless as we could have spent $40 less per night somewhere else without a pool.
Overnattede 3 nætter i april 2024

4/10 Dårligt

Melissa, Mulhurst Bay

Rejste med familie og småbørn
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Unfortunately, when we arrived for check-in, we were immediately greeted with a poor attitude from the representative at the desk. I requested her name for Managment. I had inquired about an early check-in two days prior and was advised that that would not be a problem. They would accommodate a 2 PM check in instead of 4 PM. When the staff member at the front desk had a perturbed look on her face I asked, is there a problem? She advised there was no note for an early check-in, but in note for a late check out, I had informed her that that’s not what I had requested and asked if there would be any issues. The girl at the front counter said with extreme attitude. I’ll try. It made myself and my husband completely uncomfortable. I had stayed here many years ago and received excellent service. That’s why I thought it would be best to return. This will be our last time ever booking at this hotel as we were graded with unneeded attitude. We were able to check in early at 2:30 pm therefore I do not feel that the attitude was needed when checking in. The agent did not advise us which way the room was, and seemed to be inconvenienced when we asked her. I completely understand that at times this hotel might be shortstaffed, however we felt uncomfortable and uninvited & it set the tone of the visit. The restaurant staff and food was amazing!! We will order from the restaurant again and take it home.
Overnattede 1 nat i marts 2024
Svar fra CB den 25. mar. 2024
Hello Melissa, Thank you for your feedback and for choosing to stay with us. Please accept our apologies for the unsatisfactory experience you had during your stay. We pride ourselves for the high quality of service that we have been known for by many. Clearly, we weren't able to do that for you and so we will use this as a learning tool to be able to improve and deliver a better experience for you and all of our guest in the future. We invite you to please allow us another opportunity to better serve you. Sincerely, Christine BOperations Manager

8/10 Udmærket

William

Overnattede 3 nætter i februar 2024

8/10 Udmærket

Alexandra

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i februar 2024

10/10 Fremragende

Martin

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best hotel stay in quite some time
Top shelf all around.
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Leslie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

8/10 Udmærket

Kerry

Rejste med familie, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Was a great hotel, the pool was great, very clean, however the hotel rooms were VERY hot, 25 degrees, so the AC was required. However the AC had something definitely wrong with it as every time it went off it sounded like a jet engine was taking off and this happened 5-6 times/hour, so no sleep was had.
Overnattede 2 nætter i februar 2024

10/10 Fremragende

karla

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Had an amazing one night stay.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Jodi

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
One of the best hotels we have stayed in. Will be coming back!
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Blair

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean average room. Comfy beds. Nice pool and hot tub.
Overnattede 1 nat i februar 2024
Svar fra CB den 19. feb. 2024
Hello Blair, Thank for choosing to stay with us. We appreciate your feedback. We hope to see you again. Regards, Christine

6/10 Okay

Jason

Rejste med familie
Synes godt om: Værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Azza Elgamri den 7. feb. 2024
We always aim to deliver a great experience, and we are gutted when we don’t meet expectations. Thanks for taking the time to do the review. We would like to use the feedback to make us better and to ensure this doesn’t happen again. I hope you can contact me directly at the Hotel and share what caused you to score us 6 out of 10!

10/10 Fremragende

Linda

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Five star! Breakfast first rate!
Overnattede 1 nat i februar 2024
Svar fra Azza Elgamri den 7. feb. 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Fremragende

Alex

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i januar 2024
Svar fra Azza Elgamri den 7. feb. 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Fremragende

Dale

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff are superb
Overnattede 1 nat i januar 2024
Svar fra Azza Elgamri den 7. feb. 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Fremragende

Jeremy Denis

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Azza Elgamri den 7. feb. 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Fremragende

Darren

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great stay, staff was always accommodating with any needs!
Overnattede 2 nætter i december 2023
Svar fra Azza Elgamri den 7. feb. 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

8/10 Udmærket

Jacques Zephir, Gatineau

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 6 nætter i december 2023
Svar fra Azza Elgamri den 7. feb. 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

8/10 Udmærket

Stephanie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was comfortable and cozy and loved the chocolate at the bedside table!
Overnattede 1 nat i december 2023
Svar fra Azza Elgamri den 7. feb. 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Fremragende

Shelly

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I liked it
Overnattede 2 nætter i december 2023
Svar fra Azza Elgamri den 7. feb. 2024
Thanks for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

6/10 Okay

Chelsey

Rejste med familie og småbørn
Synes godt om: Faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Curtis

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Breakfast was great. Shuttle to airport was perfect. Thank you.
Overnattede 1 nat i november 2023

10/10 Fremragende

Nicole

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A wonderful stay!
Overnattede 4 nætter i november 2023

6/10 Okay

Riana

Synes godt om: Rengøring, service og personale
Overnattede 4 nætter i oktober 2023

8/10 Udmærket

Gary

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Always nice
Always a nice hotel
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Horst, Hay River

Overnattede 1 nat i oktober 2023

10/10 Fremragende

Pauline

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Colours makes for a very relaxing stay . Thanks
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Rosemary

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Becca

Overnattede 1 nat i oktober 2023

6/10 Okay

Greg

Overnattede 1 nat i september 2023

8/10 Udmærket

Melodie

Overnattede 2 nætter i august 2023
Svar fra A. Elgamri den 24. okt. 2023
Thank you for choosing Best Western Plus, and for the incredible 4 out of 5 rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. See you Soon:

10/10 Fremragende

Chad

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Everything was Great! Friendly and personable staff! Clean and Comfy!
Overnattede 1 nat i september 2023
Svar fra Azza Elgamri den 20. sep. 2023
Dear Chad:Thank you for choosing Best Western Plus, and for the incredible 10 rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’ll continue working hard to make every interaction with our Hotel exceptional and memorable.

10/10 Fremragende

David

Overnattede 4 nætter i august 2023
Svar fra Azza Elgamri den 20. sep. 2023
Dear David:Thank you for choosing Best Western Plus, and for the incredible 10 rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’ll continue working hard to make every interaction with our Hotel exceptional and memorable.

10/10 Fremragende

Marvin

Overnattede 2 nætter i august 2023
Svar fra Azza Elgamri den 20. sep. 2023
Dear Marvin:Thank you for choosing Best Western Plus, and for the incredible 10 rating. Your feedback motivates us to keep raising the bar and sets the standard for excellence in everything we do. We’ll continue working hard to make every interaction with our Hotel exceptional and memorable.

8/10 Udmærket

Lisa

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023
Svar fra Azza Elgamri den 20. sep. 2023
Dear Lisa: Thank you for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Fremragende

Kathleen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juni 2023
Svar fra A. Elgamri den 14. aug. 2023
Dear Kathleen:Thank you for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

10/10 Fremragende

Chantel

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff , great breakfast
Overnattede 1 nat i august 2023
Svar fra Azza E. den 9. aug. 2023
Dear Chantel:Thank you for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

6/10 Okay

Joan

Overnattede 3 nætter i juli 2023
Svar fra Azza Elgamri den 20. sep. 2023
Dear Joan:Thank you for your feedback. We regret that your experience at our hotel was less than perfect. We strive to provide exceptional service to all our guests, and we're disappointed that we fell short in your case. Please contact us directly so we can discuss this further. We appreciate your input and value the chance to enhance our service.

10/10 Fremragende

Margaret

Overnattede 1 nat i juli 2023
Svar fra Azza Elgamri den 20. sep. 2023
Dear Margaret:Thank you for giving us such a wonderful score. We are thrilled that you loved your experience; our staff will be happy to see that. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So, thanks for being so kind and we look forward to seeing you again.

4/10 Dårligt

Ashley

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Extremely noisy-there were people knocking on doors until well after 1am. The carpet between the beds in our room was so wet when we arrived that we had to put a towel down before we could get into bed. Then the alarm went off at 6 am. We hadn’t set an alarm.
Overnattede 1 nat i juli 2023
Svar fra CB den 25. jul. 2023
Hello Ashley, Thank you for taking the time to share your feedback following your recent stay with us. It saddens us to know that your expectations was not met. We completely understand how these things could upset you. We take pride in the quality of service and cleanliness that our facility offers, but there's no excuse for not being able to deliver. Rest assured that this will be taken back to our team and will be used as a learning tool in order to provide a better service for you and all of our guest. We hope you'll give us an opportunity to welcome you back in the future. Sincerely, Christine B.Operations Manager