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Anmeldelser af Holiday Inn Express Edinburgh Airport, an IHG Hotel

3 out of 5
Holiday Inn Express Edinburgh Airport, an IHG Hotel
101 Ingliston Road, Newbridge, Scotland

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 458 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 353 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 103 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 52 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 36 af i alt 1002 anmeldelser" "

8,8/10

Rengøring

8,8/10

Service og personale

8,0/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Stine

Overnattede 1 nat i november 2023
Svar fra Hotel Operations Manager den 7. nov. 2023
Thank you for the review.We really appreciate it!All the best, Laura

10/10 Fremragende

Lars

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2023
Svar fra HOM den 10. jul. 2023
Lars, thanks for your review of our hotel.Thanks for the perfect rating and All the best, Laura - Hotel Operations Manager.

6/10 Okay

Carsten

Rejste i en gruppe
Synes godt om: Service og personale, værelsets komfort
Okay hotel close to the airport
Okay hotel close to the airport Food was good compared to what we expected
Overnattede 1 nat i maj 2023
Svar fra HOM den 23. maj 2023
Carsten, thanks for your review of our hotel.We're chuffed your trip was worth shouting about.Safe travels and All the best, Laura - Hotel Operations Manager.

6/10 Okay

Joergen

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2022

10/10 Fremragende

Peter

Overnattede 1 nat i maj 2022

8/10 Udmærket

Martin Barkholt

Overnattede 1 nat i marts 2022
Svar fra Hotel Reception den 21. mar. 2022
Thank you for taking the time to review your stay with us. We appreciate your positive rating.

8/10 Udmærket

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
pænt dejligt værelse til god pris og god mad
Overnattede 1 nat i august 2020
Svar fra Emma den 11. aug. 2020
Thank you for taking the time to review your recent stay with us. I am so glad you enjoyed your stay and we do hope you return to us on your next trip to Edinburgh. We look forward to welcoming you back.

8/10 Udmærket

Lena

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2019

10/10 Fremragende

Mikael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Perfect location
Perfect location near the airport. Easy to get there with shuttlebus. Excellent service when we arrived late and good rooms.
Overnattede 1 nat i maj 2019

10/10 Fremragende

Bent

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2019

8/10 Udmærket

Elisabeth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Convenient airport hotel
The hotel is situated close to the airport. It takes 7 minutes with a shuttle bus to get to the airport. The room was clean and comfortable and the service was good. The hotel is only 15 minutes walk from the airport but the road is not suitable for pedestrians. Use the shuttle bus!
Overnattede 1 nat i december 2018

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i juli 2018

10/10 Fremragende

Vibeke

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

2/10 Forfærdeligt

Angus

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Bathroom had mould on the roof!! Changed rooms twice due to noise from adjoining room!
Overnattede 1 nat i maj 2024

6/10 Okay

Hyeongkon

Rejste med familie og småbørn
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Hotels near an airport offer limited services which is understandable but certain inaccuracies about what this particular accommodation did leave room for some improvement. Perhaps they are under staffed or under trained but their information about service offerings have not been accurate. For instance, the airport shuttle service is offered, which is great but they did not mention it was not complimentary. They offer breakfast from 04:00AM but they did not have any warm food ready until I left for the airport around 04:30AM. The last but not the least, they forgot about my request for wake-up call. Other than these seemingly minor disappointment, it was ok.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Margaret

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Liked the easy shuttle to/from airport Appreciated breakfast service Clean room and common areas
Overnattede 2 nætter i maj 2024
Svar fra HOM den 23. maj 2024
Wow, 5-stars! Thanks so much, Margaret. We're glad to see you had an enjoyable stay. Safe travels and All the best, Agnes - Hotel Operations Manager.

8/10 Udmærket

Soji

Synes godt om: Rengøring, service og personale
Overnattede 1 nat i maj 2024
Svar fra HOM den 20. maj 2024
Hi Soji, thanks for the amazing rating. Safe travels and All the best, Diane - Hotel Operations Manager.

10/10 Fremragende

Alison

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Extremely helpful and friendly staff.
Overnattede 1 nat i maj 2024
Svar fra Hotel Operations Manager den 14. maj 2024
Thank you for the fantastic review, Alison!All the very best,Diane

8/10 Udmærket

Bonita So Ching

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overall good hotel room except the closet is too narrow and tiny. Thank you!
Overnattede 1 nat i maj 2024
Svar fra Hotel Operations Manager den 13. maj 2024
Thanks for the review and feedback!Diane

6/10 Okay

Lana

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Hotel Operations Manager den 13. maj 2024
Thanks for the review!All the best,Diane

6/10 Okay

Steven

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Hotel Operations Manager den 13. maj 2024
Thanks for the review!Diane

10/10 Fremragende

Elena

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Welcoming and customer service-oriented front desk staff! Conveniently located in Edinburgh Airport vicinity with affordable and efficient airport shuttle service. Clean and comfortable room with essentials.
Overnattede 1 nat i maj 2024
Svar fra Hotel Operations Manager den 7. maj 2024
Thanks for the review and feedback, Elena.We're glad our location suited your needs.Our housekeeping team will be proud to see the lovely comments about the cleanliness.All the best,Diane

8/10 Udmærket

Esperanza

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Se me hizo muy caro para lo que ofrece, no hay nada que hacer ahi. Al menos no lo vi.
Overnattede 1 nat i april 2024
Svar fra HOM den 1. maj 2024
Muchas gracias por su opinión acerca de nuestro hotel. Nos complace saber que disfrutó de su alojamiento con nosotros. Es algo de lo que nuestro personal se enorgullece, así que valoramos su opinión. Esperamos que vuelva a visitarnos. Atentamente, Diane - Hotel Operations Manager.

10/10 Fremragende

Jacqueline Anne

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Met with very friendly staff. My first time here, will definitely come back
Overnattede 1 nat i april 2024
Svar fra HOM den 1. maj 2024
Thanks for the perfect rating, Jacqueline Anne. We're glad you felt the team were friendly and helpful. That's what we like to hear! Safe travels and All the best, Diane - Hotel Operations Manager.

10/10 Fremragende

Janice

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The properties carpets needs a better vacuum and cleaning to be able to rate a 5, as they immediately showed stains upon entering both the lobby and out of the elevator at our floor. Otherwise the room was clean and great.
Overnattede 1 nat i april 2024
Svar fra HOM den 1. maj 2024
Wow, 5-stars! Thanks so much, Janice. We set a high standard for cleanliness and apologise that we missed the mark here. We'll communicate this back to our housekeeping team. Safe travels and All the best, Diane - Hotel Operations Manager.

10/10 Fremragende

Wendy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We walked from the rental car drop off. There was a sidewalk but littered with trash. Very industrial area not a pretty walk. Take the shuttle (cost 2.50 pounds) next time.
Overnattede 1 nat i april 2024
Svar fra Hotel Operations Manager den 22. apr. 2024
Thanks for the review, Wendy.We appreciate the comment for improvement.All the best,Diane

4/10 Dårligt

Ian

Rejste med partner
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
mattress totally unsleepable collided in the middle no firmness at all. no draught lager. bottled was very overpriced !
Overnattede 1 nat i januar 2024
Svar fra Hotel Operations Manager den 8. apr. 2024
Thanks for the review, Ian.Please know that our team are on-site, 24/7 for any issues you may encounter.All the best,Diane

10/10 Fremragende

Nageswar

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was extremely courteous and friendly. Dining options were great for late arrivals. 4AM breakfast offering was easy and convenient for early travelers.
Overnattede 2 nætter i marts 2024
Svar fra Hotel Operations Manager den 8. apr. 2024
Thanks for the lovely review.Diane

8/10 Udmærket

Barbara

Overnattede 1 nat i april 2024
Svar fra Hotel Operations Manager den 29. apr. 2024
Thanks for the review.Diane

8/10 Udmærket

Jason

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Hotel Operations Manager den 1. apr. 2024
Jason, thanks for the recommendation.All the best, Diane -

10/10 Fremragende

Christian

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great Hotel, awesome staff just not great if you travel with public transportation
Overnattede 2 nætter i marts 2024
Svar fra Hotel Operations Manager den 25. mar. 2024
Thanks for the lovely review, Christian!All the very best,Diane

6/10 Okay

Darrin

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Food was mediocre and there were no other dining options within walking distance.
Overnattede 1 nat i marts 2024
Svar fra Hotel Operations Manager den 25. mar. 2024
Thanks for the review, Darrin.We're sorry to hear that our menu wasn't to your taste.All the best,Diane

10/10 Fremragende

Natascha

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel for a late arrival flight.
Overnattede 1 nat i marts 2024
Svar fra Hotel Operations Manager den 25. mar. 2024
Thanks for the lovely review, Natascha!All the very best,Diane

10/10 Fremragende

Jonathan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was extremely friendly throughout our stay. The breakfast was really good with plenty of options. The small bar was also nice. The only downside was noise from airplanes taking off during the night as this hotel is very near the airport. However, we only noticed this in our first room when arriving in Edinburgh. We stayed there again the night before we left Edinburgh and didn't notice any noise in a different part of the building.
Overnattede 1 nat i marts 2024
Svar fra Hotel Operations Manager den 18. mar. 2024
Thanks for the review and feedback, Jonathan.We're pleased to hear that you appreciated our team's efforts.We're glad the inclusive breakfast was a highlight of your stay!All the very best,Diane

10/10 Fremragende

simon

Overnattede 1 nat i marts 2024
Svar fra Hotel Operations Manager den 8. apr. 2024
Thanks for the review, Simon.All the best,Diane

10/10 Fremragende

binesh

Rejste med familie og småbørn
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Staffs are really friendly and polite.
Overnattede 2 nætter i marts 2024
Svar fra Hotel Operations Manager den 12. mar. 2024
Thanks for the review and feedback, Binesh.All the very best,Diane

10/10 Fremragende

Jane

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff at the bar were very friendly. Front desk was very helpful. Drivers on the shuttle bus were knowledgeable about connecting to Edinburgh transit.
Overnattede 3 nætter i marts 2024
Svar fra Hotel Operations Manager den 12. mar. 2024
Thanks for the review!We're so pleased that you enjoyed your stay.All the very best,Diane

10/10 Fremragende

Madeleine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Hotel Operations Manager den 7. mar. 2024
Thanks for the review!All the very best,Diane

8/10 Udmærket

Timothy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Early breakfast useful.
Overnattede 1 nat i februar 2024
Svar fra HOM den 4. mar. 2024
Timothy, thanks for the amazing rating. We hope to welcome you back and All the best, Diane - Hotel Operations Manager.

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Hotel Operations Manager den 1. mar. 2024
Thanks for the review and feedback, Andrew.All the best,Diane

10/10 Fremragende

John

Overnattede 1 nat i februar 2024
Svar fra Hotel Operations Manager den 25. mar. 2024
Thanks for the review, John.All the best,Diane

10/10 Fremragende

Raymond

Overnattede 1 nat i februar 2024
Svar fra Hotel Operations Manager den 28. feb. 2024
Thanks for the review, Raymond!All the best,Diane

8/10 Udmærket

Kevin, Alton

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Staff and service good but spoilt by inconsiderate guest at 3.30am making excessive noise and doors shutting vibrating through walls.
Overnattede 1 nat i februar 2024
Svar fra Hotel Operations Manager den 23. feb. 2024
Thanks for the review and feedback, Kevin.We're pleased to hear that you found our team and service, good!Please know that our teams are available 24/7 throughout your stay so please don't hesitate to contact them.All the best,Diane

8/10 Udmærket

Mitchell

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Hotel Operations Manager den 22. feb. 2024
Thanks for the review, Mitchell.All the best,Diane

6/10 Okay

Abjan

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Hotel Operations Manager den 22. feb. 2024
Thanks for the review!All the best,Diane

10/10 Fremragende

Peter

Overnattede 1 nat i februar 2024
Svar fra Hotel Operations Manager den 22. feb. 2024
Thanks for the review!All the best,Diane

10/10 Fremragende

Cynthia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful stay!!!!
Some of the nicest people I have ever met in my travels. The staff went over and beyond to help and the hotel was so nice, clean and convenient. I will definitely stay here again!
Overnattede 1 nat i februar 2024
Svar fra Hotel Operations Manager den 13. feb. 2024
Thanks for the review, Cynthia!Wow! Thank you for the amazing review! This has really made our day.All the best,Diane

4/10 Dårligt

Jodie

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was massively overpriced for what it was offering. The room was cold, dirty and had wallpaper peeling off the wall. The sink in the bathroom was unclean around the tap, the plug in the shower was loose and the milk was a month out of date. The room was freezing, we had to request another duvet for the night. The sofa bed was exceptional uncomfortable with metal poles sticking through. The evening food was over priced and not up to the same standard. The breakfast wasn't much better either. We wouldn't recommend it and won't be staying again especially if at that price.
Overnattede 2 nætter i februar 2024
Svar fra Hotel Operations Manager den 20. feb. 2024
We appreciate your feedback, Jodie.We take cleanliness seriously and we will share your comments with the housekeeping team. We are concerned by your comments and would like you to reach out to us so we can discuss your experience. Please contact us via direct message with your contact details and we will be in touchAll the best, Diane -

8/10 Udmærket

John

Overnattede 1 nat i februar 2024
Svar fra Hotel Operations Manager den 13. feb. 2024
Thanks for the review, John.All the best,Diane

10/10 Fremragende

Alan

Overnattede 1 nat i februar 2024
Svar fra Hotel Operations Manager den 12. feb. 2024
Thanks for the review!All the best,Diane