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Anmeldelser af Best Western Plus Dubuque Hotel & Conference Center

2.5 out of 5
Best Western Plus Dubuque Hotel & Conference Center
3100 Dodge St, Dubuque, IA

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 584 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 277 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 76 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 41 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 23 af i alt 1001 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,6/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Robert

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Has full service restaurant on-site. Building and property clean. Wish Best Western would stop using small pillows on beds. Staff knowledgable
Overnattede 1 nat i maj 2024

8/10 Udmærket

Kristen

Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter
The pool area is great (9ft deep at one end!) and unique (under an attrium) but the chlorine smell in the rooms around that area is STRONG. I would have preferred that to what our other room smelled like -- the pungent odor of it being a formerly smoking room. Because the hotel is very popular and was very busy we did not request a different room as I am not sure there would have been any alternatives that just smelled neutral (like nothing) or "fresh" or whatever. Generally everything was fine for sleeping, showering and the like. Staff were nice and the morning buffet was okay. I would stay there again but I would try to maybe get a different room away from both the pool and smoking odors next time.
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 20. maj 2024
Thank you so much for your feedback we really do appreciate it. On behalf of our team we would like to apologize for not exceeding your expectations on our rooms we will do everything we can to not make this a issue again and we hope this does not stop you from staying with us again.

10/10 Fremragende

Kevin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024
Svar fra Hotel Management den 16. maj 2024
We appreciate you so much for staying with us. We look forward to having you again!

10/10 Fremragende

James

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy access, clean, friendly helpful staff
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 7. maj 2024
We appreciate you for your kind feedback, we look forward to having you again!

8/10 Udmærket

Marilyn

Although we were given a non-smoking room, the room smelled like smoke. We checked in late in the evening so we didn’t ask for a different room.
Overnattede 1 nat i maj 2024
Svar fra Hotel Management den 7. maj 2024
On behalf of our team we sincerely apologize for not exceeding your standards, we hope that doesn't stop you from having us again.

10/10 Fremragende

Chris

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
domed indoor pool & hot tub
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 2. maj 2024
Your feedback is valued, and we can't wait to welcome you back. Thanks for taking the time to share your positive experience.

10/10 Fremragende

Lisa

Rejste med familie
Synes godt om: Faciliteter
And to this hotel three or four times now and it's a wonderful place. It has a great swimming area and whirlpool, and Old Chicago connected for food and Beverages and breakfast. And it's very close to downtown Dubuque only a 5 minute drive.
Overnattede 1 nat i april 2024
Svar fra Larissa Edwards den 22. apr. 2024
Thank you so much for your positive feedback. Your feedback really helps and motivates our team. We look forward to having you again!

10/10 Fremragende

Kathy

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice central pool area and game area.
Overnattede 1 nat i april 2024
Svar fra Larissa Edwards den 22. apr. 2024
Thank you Kathy for your review, we appreciate the kind feedback and look forward to having you again!

8/10 Udmærket

Gail, Nixa

Overnattede 3 nætter i april 2024
Svar fra Hotel Management den 7. maj 2024
We are happy to hear you're satisfied with your stay, we look forward to having you again.

10/10 Fremragende

Lori

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 15. apr. 2024
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

10/10 Fremragende

Victoria J.

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect place for family to get together for a weekend.
Overnattede 2 nætter i marts 2024
Svar fra Hotel Management den 4. apr. 2024
Thank you for the great review! Hope to see you again.

8/10 Udmærket

Alaina

Rejste med familie, Rejste i en gruppe, Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Thank you… we will be back!
Overnattede 1 nat i marts 2024
Svar fra Hotel Management den 4. apr. 2024
Thank you for your review. We look forward to having you stay with us again.

4/10 Dårligt

Cindy L., Beloit

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
We've always loved staying at this property for its big pool, table games, and open atrium. Unfortunately, this will be our last stay. At check-in, they would not issue us a roll-away. They said that room wasn't eligible for one and if we had booked direct with them, we would've known that. However, we've stayed with them before and it was never an issue. So we drove to Target to get an air mattress. When we got our sheets and blankets delivered, a different employee stated the same thing - if you would've booked direct with us, you would've known you can't have a roll-away with your booking. However, roll-aways are listed on the features on Expedia. Breakfast was good. Lots of hot food options. The pool area was chaotic. I had to get the manager to have them remove a large, long-hair dog from the pool deck. I reminded that that is a health issue. I expect this kind of treatment and problems at a lower-end hotel, not a Best Western Plus.
Overnattede 1 nat i marts 2024
Svar fra Hotel Management den 4. apr. 2024
Thank you for choosing our hotel and for taking the time to provide feedback about your experience at the Best Western Plus un Dubuque.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your experience.

10/10 Fremragende

Tracy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This property was great. It was clean and very convenient. Great hotel, will stay again.
Overnattede 3 nætter i marts 2024
Svar fra Hotel Management den 4. apr. 2024
Thank you for the great review! Hope to see you again.

4/10 Dårligt

Amanda

Rejste med familie, Rejste med partner, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Arrived 40 minutes after check in and our room was not ready yet. Having to wait with 4 young kids was not that pleasant.
Overnattede 1 nat i marts 2024
Svar fra Hotel Management den 29. mar. 2024
We do apologize that your recent experience failed to meet your expectations. Hopefully you will allow us another opportunity in the future to offer you a great stay.

10/10 Fremragende

Robert, davenport

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
great pool area
Overnattede 1 nat i marts 2024
Svar fra Hotel Management den 27. mar. 2024
Thank you for the great review! Hope to see you again.

10/10 Fremragende

Krista

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great experience overall. We went during the week, so the pool had hardly any other people until Friday rolled around. Water was chillier than I'd like, but didnt bother the kids. Rooms were clean, housekeeping was friendly and made sure we had enough for our family. Will definitely be staying here again!
Overnattede 4 nætter i marts 2024
Svar fra Hotel Management den 25. mar. 2024
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

10/10 Fremragende

Tabitha

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel
Overnattede 1 nat i marts 2024
Svar fra Hotel Management den 19. mar. 2024
Thank you for the great review! Hope to see you again.

8/10 Udmærket

Linda

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We could bring our dog and there was a dedicated area for her.
Overnattede 3 nætter i marts 2024
Svar fra Hotel Management den 19. mar. 2024
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

6/10 Okay

Shelby

Rejste med familie og småbørn
The kids liked the pool. The breakfast was good. The rooms were pretty standard, nothing too fancy. The pool was extremely over crowded, and the hotel was very noisy. People running up and down the halls until past midnight.
Overnattede 1 nat i marts 2024
Svar fra Larissa den 13. mar. 2024
We sincerely apologize for the noise disturbance that occurred during your stay. We assure you that we will take measures to hopefully have a better outcome in the future.

10/10 Fremragende

Jessica

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Pool front room was very loud, it sounds like people had music playing and ping pong tournaments going until well after the pool was closed! Other than that the staff was nice the pool it self was great, the breakfast was good
Overnattede 1 nat i februar 2024
Svar fra Hotel Management den 27. feb. 2024
Thank you for your review. We look forward to having you stay with us again.

4/10 Dårligt

Mike

Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
When i booked, i did so for the pool they have. They never bothered to tell me the pool was closed. You owe me a weekend when the pool is back in operation.
Overnattede 2 nætter i februar 2024
Svar fra Hotel Management den 27. feb. 2024
We do apologize that your recent experience failed to meet your expectations. Hopefully you will allow us another opportunity in the future to offer you a great stay.

10/10 Fremragende

Christine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pool and hot tub were closed,only disappointment
Overnattede 1 nat i februar 2024
Svar fra Hotel Management den 27. feb. 2024
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

6/10 Okay

Colleen

Didn't expect it to be that busy on New year eve. Could not get into the hot tub due to all the kids sittting in there and using it. Had I known it would have been that busy would have went some where else. Also couldn't get into the room a little earlier.
Overnattede 1 nat i december 2023
Svar fra Hotel Management den 27. feb. 2024
On behalf of the entire Best Western Dubuque Conference Center we apologize for failing your expectation. Please allow us another opportunity to make your next stay a much more enjoyable one.

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice place, nice people, and nice facility. Could use a little updating in the rooms. Had a little trouble with the drain in the bathtub. No guide or info on the tv, so ni idea of what I was going to watch, or what I was watching, unless I knew of it already. Bed was good and comfortable!!
Overnattede 1 nat i februar 2024
Svar fra Hotel Management den 14. feb. 2024
Your feedback is valued, and we can't wait to welcome you back. Thanks for taking the time to share your positive experience.

10/10 Fremragende

Alysha

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Hotel Management den 12. feb. 2024
Thank you for the great review! Hope to see you again.

2/10 Forfærdeligt

joseph

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Unknown to us when we made our reservation, the pool and rec area was closed. Expedia claimed to not know. The hotel claimed it was noted on their website. We pointed out to them that it was not. Expedia did refund our money. Front desk was closed without warning and no one could be reached for assistance. Only answering machines which were “full”.
Overnattede 2 nætter i februar 2024
Svar fra Hotel Management den 12. feb. 2024
On behalf of the entire staff of the Best Western Dubuque Conference Center we apologize for failing your expectation. Please allow us another opportunity to make your next stay a much more enjoyable one.

10/10 Fremragende

Dean

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place
Overnattede 1 nat i februar 2024
Svar fra Larissa Edwards den 22. apr. 2024
We look forward to having you stay with us again!

2/10 Forfærdeligt

Mark

Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property offered an open pool and play area. The hotel was contacted prior to visit to check on services offered. They guaranteed the pool and play area would be open. We were doing a reunion with five rooms. The services offered were not available.
Overnattede 1 nat i februar 2024
Svar fra Hotel management den 7. feb. 2024
On behalf of the entire Best Western Dubuque Conference Center we apologize for failing your expectation. Please allow us another opportunity to make your next stay a much more enjoyable one.

8/10 Udmærket

Julie

Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 22. mar. 2024
Thank you for your review. We look forward to having you stay with us again.

10/10 Fremragende

Kenneth

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent pool area with nice patio.
Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 3. feb. 2024
Thank you for the great review! We look forward to having you stay with us again.

10/10 Fremragende

Mike

Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 22. mar. 2024
Thank you for your review. We look forward to having you stay with us again.

10/10 Fremragende

Jennifer

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
It was a very pleasant stay I would definitely go back
Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 31. jan. 2024
We appreciate your choice to stay with us. It was our pleasure to provide you with a delightful and comfortable experience. We eagerly anticipate the opportunity to host you again soon.

10/10 Fremragende

Donald

Forretningsrejsende
Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 31. jan. 2024
Thank you for the great review! Hope to see you again.

8/10 Udmærket

George

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 31. jan. 2024
Your feedback is valued, and we can't wait to welcome you back. Thanks for taking the time to share your positive experience.

8/10 Udmærket

Indra

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra Kiana Coopwood den 22. jan. 2024
Thank you for taking your time completing this survey. We look forward to having you again.

6/10 Okay

paul

Rejste med familie
Service at the attached Old Chicago was awful. Staff was rude, manager was clueless. If it wasn't so cold we would have left and went elsewhere. Will not be eating there again.
Overnattede 1 nat i januar 2024
Svar fra Kiana Coopwood den 22. jan. 2024
We would like to extend our apologies for any inconveniences you experienced with our restaurant during your visit. Though the restaurant is managed separately than the hotel, we understand that your overall experience was impacted, and we genuinely regret any difficulties you encountered.Your feedback is invaluable to us, and we want to assure you that we will pass along your comments directly to the management team.

10/10 Fremragende

riley

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Townie with Cabin Fever. Pool for 3 Tweens
Live in town. Had a 5 day weekend due to snow & cold with 3 cooped up boy kids. Needed a break from cabin fever. Best pool in town. Requested a poolside room, could see the dudes from our room window. For less than $100, we swam, played ping pong and pool, had the included breakfast buffet, and played board games in the vast, well lit and warm central space by the pool. Our boys (8, 10, and 13) swam from 1200 check in till dinner, after dinner till close at 2200, and after breakfast until 1100 check out. Showers were warm. Beds comfy. Staff hand ample quarters on hand for exchange for the arcade and “Always a winner,” pool-friendly, rubber ducky claw game. Great time. Super cost effective winter escape.
Overnattede 1 nat i januar 2024
Svar fra Kiana Coopwood den 22. jan. 2024
We are extremely delighted to hear that you enjoyed your stay with us. We hope that you will visit us again soon!

10/10 Fremragende

Lacy

Rejste med familie, Rejste med partner, Forretningsrejsende
Overnattede 1 nat i januar 2024
Svar fra Kiana Coopwood den 22. jan. 2024
Thank you for taking your time completing this survey. We look forward to having you again.

8/10 Udmærket

TIFFANY

Rejste med familie og småbørn
My biggest complaint is the HEAVY chlorine smell, the whole swimming area was literally freezing and the condensation above the pool is dripping off the rusty beams into the pool. Beds weren't really comfortable and rooms were hot with fans on. Stay was good still. Staff were friendly and they had a nice breakfast area.
Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 31. jan. 2024
We apologies for the problems you experienced with your stay. Your review will be shared with the management team to improve operations. Once improvements are made, we hope you stay with us again.

10/10 Fremragende

Douglas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Kiana Coopwood den 22. jan. 2024
Thank you for taking your time completing this survey. We look forward to having you again.

6/10 Okay

Regina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
The room was so hot and did not stay cool over the night.
Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 31. jan. 2024
We apologies for the problems you experienced with your stay. Your review will be shared with the management team to improve operations. Once improvements are made, we hope you stay with us again.

10/10 Fremragende

Amanda

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love the big area to be able to watch the kids while they swim. The room was very clean and welcoming.
Overnattede 1 nat i januar 2024
Svar fra Hotel Management den 31. jan. 2024
Thank you for the great review! Hope to see you again.

8/10 Udmærket

Casey

Rejste med familie, Rejste i en gruppe
Synes godt om: Værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Kiana C. den 7. jan. 2024
Thank you for your feedback. We look forward to hosting you again. Front Desk Manager

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Hotel Management den 31. jan. 2024
Thank you for your review. We look forward to having you stay with us again.

10/10 Fremragende

Natalie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Hotel Management den 31. jan. 2024
Thank you for the great review! Hope to see you again.

8/10 Udmærket

Jackie

Overnattede 1 nat i december 2023
Svar fra Hotel Management den 31. jan. 2024
Thank you for your review. We look forward to having you stay with us again.

6/10 Okay

Morgan

Rejste med familie
Synes ikke om: Værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Hotel Management den 31. jan. 2024
We do apologize that your recent experience failed to meet your expectations. Hopefully you will allow us another opportunity in the future to offer you a great stay.

10/10 Fremragende

Brock

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Worked well
Clean room, great location, the pool area was super cool too if you’re with a group. The elevator was out when we were there but we didn’t need it anyway. Also, the only odd thing for us specifically was that our room was very warm. It’s December and we had to use the air conditioning bc the room kept going up to about 76. Breakfast was fine as well.
Overnattede 1 nat i december 2023
Svar fra Hotel Management den 28. dec. 2023
Thank you for staying with us. We are pleased to be able to offer you a great experience and comfortable stay. We hope to have you stay with us again soon.

6/10 Okay

Michelle

Rejste med familie
Breakfast only offered until 9am. Booked for 4 guests but only 3 towels in bathroom. Heat very loud!
Overnattede 1 nat i december 2023
Svar fra Hotle Managemenr den 28. dec. 2023
Dear Michelle,Thank you for choosing our hotel and for taking the time to provide feedback about your experience.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.