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Anmeldelser af Royal Central Hotel & Resort

5 out of 5
Royal Central Hotel & Resort
Palm Jumeirah, East Crescent, Royal Central Hotel, Dubai, The Palm Jumeirah

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 159 af i alt 336 anmeldelser" "
Bedømmelse på 8 − Udmærket. 101 af i alt 336 anmeldelser" "
Bedømmelse på 6 − Okay. 36 af i alt 336 anmeldelser" "
Bedømmelse på 4 − Dårligt. 22 af i alt 336 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 18 af i alt 336 anmeldelser" "

8,6/10

Rengøring

8,4/10

Service og personale

8,2/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Jens

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i november 2023
Svar fra Fassih Sissaoui Front Office Manager den 12. dec. 2023
Dear Jens , Greeting From Royal Central Hotel The Palm ! Thank you for choosing our hotel during you vacation in Dubai and Thank you for sharing your feedback with us.We look forward being at your service again in the near future. Yours truly,

10/10 Fremragende

Ahmed Mohamed

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i marts 2021
Svar fra Oscar Amiani den 7. apr. 2021
Dear Ahmed Mohamed, Greetings from Royal Central the Palm! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward being at your service again in the near future. Yours truly, Oscar Amiani Front Office Manager

8/10 Udmærket

Christian

Rejste i en gruppe
Synes ikke om: Service og personale
3,5*
Det er ikke 5*. Nærmere 3,5*. Den værste service jeg nogensinde har oplevet. Hvilket er super ærgerligt, når hotellet faktisk er helt ok og udsigten fantastisk.
Overnattede 4 nætter i januar 2021
Svar fra Oscar Amiani den 4. feb. 2021
Dear Christian, Greetings from Royal Central the Palm! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area as mentioned. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward being at your service again in the near future. Yours truly, Gladvin Francke Group General Manager

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i december 2020
Svar fra Oscar Amiani den 31. dec. 2020
Dear Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. Looking forward to see you again in the near future. Yours truly, Gladvin Francke Group General Manager

8/10 Udmærket

Charlotte

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i februar 2020
Svar fra Oscar Amiani den 15. feb. 2020
Dear Charlotte, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regards, Hotel Management

10/10 Fremragende

Carsten

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Afslapning i godt vejr og fine omgivelser.
3 dages afslapning, hvor man ikke behøver at forlade hotellet. Vi var dog inde og se "Dubai Marina", hvilket er rigtig fint. Dejligt sted. Morgenmaden er rigtig god her.
Overnattede 2 nætter i november 2019
Svar fra Oscar Amiani den 22. jan. 2020
Dear Carsten, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regards, Hotel Management

8/10 Udmærket

Verificeret rejsende

Overnattede 9 nætter i september 2019
Svar fra Oscar Amiani den 11. okt. 2019
Dear Valued Guest, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. Looking forward to see you again in the near future. Best Regards, Hotel Management

8/10 Udmærket

Steffen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Top service
The service is top! Everybody is sooo serviceminded
Overnattede 7 nætter i marts 2019
Svar fra Royal Central the Palm den 9. maj 2019
Dear Steffen, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We look forward to see you again in the near future. Best Regards, Hotel Management

10/10 Fremragende

Maria Horn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastisk hotel
Det er et helt fantastisk sted at bo, hvis man lige vil have lidt ekstra forkælelse. Det kræver dog at man evt. lejer en bil/taxi, hvis man vil rundt og se Dubai, da man vil bruge rigtig meget tid på transport, hvis det er med metro. Det eneste minus ved hotellet er, at man skal stå meget tidligt op for, at få en liggestol ved poolen.
Overnattede 4 nætter i januar 2019

8/10 Udmærket

Matea

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fint nyt hotel ned til stranden
Fint hotel med lækker poolområde. Ligger dog længst ude på palmen, så det tager lidt tid at komme rundt. Ellers fint nyt hotel
Overnattede 5 nætter i januar 2019

10/10 Fremragende

Mirsad, München

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Alles bestens, ein paar europäische TV Kanäle wäre optimal
Overnattede 4 nætter i maj 2024

10/10 Fremragende

Thomas, Accra

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was a singular honor hosting my guest. Am certainly grateful as they enjoyed their time! God bless!
Overnattede 2 nætter i april 2024

10/10 Fremragende

Daniel

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Schönes Hotel direkt am Strand (auf der Palme Jumeirah). Sehr freundliches Personal und großartiges Frühstücksbuffet.
Overnattede 2 nætter i april 2024
Svar fra Zhazgul Zhanibekova den 11. apr. 2024
Dear Guest,Thank you for your recent stay with us and for taking the time to share your feedback. We are delighted to hear that your experience with us was extremely good and that we were able to meet your expectations. Providing exceptional service and ensuring our guests have a memorable stay is our utmost priority, and we are thrilled to have succeeded in doing so during your visit. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another great experience in the future.Yours truly,Zhazgul Zhanibekova Assistant Front Office Manager

6/10 Okay

S

Rejste med familie og småbørn
Synes godt om: Overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
ネパールのスタッフの方は良かったです。
Overnattede 3 nætter i marts 2024
Svar fra Zhazgul Zhanibekova den 11. apr. 2024
Dear Guest,Thank you for your recent stay with us and for taking the time to share your feedback. We are delighted to hear that your experience with us was extremely good and that we were able to meet your expectations. Providing exceptional service and ensuring our guests have a memorable stay is our utmost priority, and we are thrilled to have succeeded in doing so during your visit. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another great experience in the future.Yours truly,Zhazgul Zhanibekova Assistant Front Office Manager

10/10 Fremragende

ELENA

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel eccellete con personale molto attento e super gentile. Mare con acqua bellissima e pulitissima, spiaggia molto curata. Consiglio più insonorizzazione delle camere e più ombrelloni in spiaggia. Molto gradita la presenza di acqua gratuita in camera e souvenir nel bagno aprrezzatissimi.
Overnattede 3 nætter i marts 2024
Svar fra Zhazgul Zhanibekova den 18. mar. 2024
Dear Ms. Elena,Thank you for your recent stay with us and for taking the time to share your feedback. We are delighted to hear that your experience with us was extremely good and that we were able to meet your expectations. Providing exceptional service and ensuring our guests have a memorable stay is our utmost priority, and we are thrilled to have succeeded in doing so during your visit. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another great experience in the future.Yours truly,Zhazgul Zhanibekova Assistant Front Office Manager

10/10 Fremragende

Eiad

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed the stay very much
Overnattede 1 nat i februar 2024
Svar fra Zhazgul Zhanibekova den 6. mar. 2024
Dear Valued Guest, Greetings from Royal Central Hotel and Resort the Palm! Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Yours truly, Zhazgul ZhanibekovaAssistant Front Office Manager

8/10 Udmærket

Gloria

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property was really nice and clean. The staff was great. The only things were the hotel did not have anything for visitors to do while they were there. The full board only counted for the buffet and the food was not that great. And the selection of food was very limited. If we had known that full board was only for the buffet. We would have just purchased our food daily from the other restaurants inside the hotel.
Overnattede 5 nætter i februar 2024
Svar fra Zhazgul Zhanibekova Assistant Front Office Manage den 23. feb. 2024
Dear Guest,Thank you for choosing to stay at our hotel and for sharing your feedback with us. We truly appreciate your insights as they help us to enhance the experiences of our guests. We are delighted to hear that you found our property to be nice and clean, and that you were satisfied with the service provided by our staff. Ensuring a comfortable and pleasant stay for our guests is our top priority, and we are pleased that we could meet your expectations in this regard. However, we apologize for any inconvenience you experienced regarding the lack of activities available on the property and the limitations of our full board option. Your feedback regarding the buffet selection and the clarity of our full board offerings is invaluable, and we will review our policies and offerings to ensure that they align with the expectations of our guests. We appreciate your constructive feedback and hope to have the opportunity to welcome you back for an improved experience in the future. If there is anything else we can do to enhance your future stays with us, please do not hesitate to let us know.Yours truly,,Zhazgul Zhanibekova Assistant Front Office Manager

10/10 Fremragende

Nicola

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful ! Service excellence !
Overnight on the Palm to finish our honeymoon. From check in to the special surprises they organised for us were just wonderful ! Whilst it’s pretty far around the Palm it’s so peaceful! Highly recommend !!
Overnattede 1 nat i februar 2024
Svar fra Zhazgul Zhanibekova Assistant Front Office Manage den 12. feb. 2024
Dear Guest,Thank you for your recent stay with us and for taking the time to share your feedback. We are delighted to hear that your experience with us was extremely good and that we were able to meet your expectations. Providing exceptional service and ensuring our guests have a memorable stay is our utmost priority, and we are thrilled to have succeeded in doing so during your visit. We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another great experience in the future.Yours truly,Zhazgul Zhanibekova Assistant Front Office Manager

6/10 Okay

Felix

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The location of the hotel is really bad if you want to go out in the evening. There is always a huge traffic jam at the stem of the palm. Expect to travel more that an hour to reach even the Marina area.
Overnattede 2 nætter i januar 2024
Svar fra Zhazgul Zhanibekova den 5. feb. 2024
Dear Mr.Felix,Thank you for choosing to stay with us and please accept our apologies for the inconvenience during your stay. We have discussed your feedback with our department heads to make sure we will do everything to improve the guest experience.Thank you for being honest and bringing it to our attention.I hope we will be able to welcoming you back in the near future to make up for it.Warm regards,Zhazgul ZhanibekovaAssistant Front Office Manager

8/10 Udmærket

Sylvia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff, clean facilities
Overnattede 6 nætter i december 2023
Svar fra Fassih Sissaoui Front Office Manager den 19. dec. 2023
Dear Ms.Sylvia , Greeting From Royal Central Hotel The Palm ! We are delighted to read your great experience at Royal Central Hotel. Thank you very much for recommending our hotel and for your wonderful praises about the service of our experience team. We certainly look forward to welcome you again soon.

10/10 Fremragende

Haley

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing staff and beautiful location Thank you to all x
Overnattede 7 nætter i december 2023
Svar fra Fassih Sissaoui Front Office Manager den 19. dec. 2023
Dear Haley , Greeting From Royal Central Hotel The Palm ! We are beyond happy to learn that you had a memorable visit with us and that you enjoyed the beauty of our hotel and its surroundings. Our aim to give the best service to our guests were fulfilled by our team. We thank you for recognizing them. You matter most and we make sure that we deliver the best service to you.. We look forward being at your service again in the near future.

10/10 Fremragende

Paula Alexandra

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was only a day to gain courage to move on to Australia but the stay was super relaxing specially due to the fact that the staff is really 5 stars.
Overnattede 1 nat i december 2023
Svar fra Fassih Sissaoui Front Office Manager den 10. dec. 2023
Dear Ms.Paula , Greeting From Royal Central Hotel The Palm ! Thank you for posting your feedback. It is truly rewarding to know that you very much enjoyed your holiday at Royal Central hotel.. We look forward being at your service again in the near future.Yours truly,

10/10 Fremragende

aneesa

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff, great ambiance. Very clean
Overnattede 1 nat i december 2023
Svar fra Fassih Sissaoui Front Office Manager den 11. dec. 2023
Dear Ms.Aneesa , Greeting From Royal Central Hotel The Palm ! We are delighted to read your great experience at Royal Central Hotel. Thank you very much for recommending our hotel and for your wonderful praises about the service of our experience team. We look forward being at your service again in the near future. Yours truly, Fassih Sissaoui Front Office Manager

8/10 Udmærket

Zeenat

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
For a stay on The Palm, it was fantastic. Reasonably priced, good facilities with decent beach space and pool access. We paid for a partial beach view but were kindly upgraded to a full beach view which was lovely and meant we could watch the beautiful sunset. The hotel is very clean, great service by the staff and they were super helpful when we needed recommendations. We did have an issue with the shower, in that we couldn't get the hand held showerhead to work but there is an overhead option. Overall, we had a great time! It is a bit far to get into and around the main centre, however if you're looking for a reasonable option on The Palm then this would tick all your boxes.
Overnattede 2 nætter i november 2023
Svar fra Fassih Sissaoui Front Office Manager den 20. nov. 2023
Dear Zeenat , Greeting From Royal Central Hotel The Palm ! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests.Yours truly,

8/10 Udmærket

Miriam

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Personal war total bemüht und freundlich gute und abwechslungsreiche Auswahl beim Frühstück und Buffet am Abend Zimmer und Hotel generell war sauber Lage ist etwas abseits vom Geschehen in der Stadt / Marina
Overnattede 8 nætter i september 2023
Svar fra Front Office Manager den 25. sep. 2023
Dear Valued Guest,We are extremely happy to hear that your stay with us was flawless. Sending our best wishes and hope to welcome you again soon.Warm regards,Fassih SissasiouFront Office Manager

10/10 Fremragende

Shahnaz

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i august 2023
Svar fra Fassih Sissaoui den 10. sep. 2023
Dear Mrs.Shahnaz ,Greeting From Royal Central Hotel The Palm ! We are extremely happy to hear that your stay with us was flawless.We look forward being at your service again in the near future. Yours truly, Fassih Sissaoui Act Front Office Manager

8/10 Udmærket

Gemma

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i april 2023
Svar fra Fassih Sissaoui Act Front Office Manager den 21. jun. 2023
Dear Ms.Gemma , Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.

10/10 Fremragende

Carlos, chicago

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great!
Overnattede 6 nætter i april 2023
Svar fra Fassih Sissaoui Act Front Office Manager den 21. jun. 2023
Dear Mr.Carlos , Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours truly,

6/10 Okay

Justin

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We liked the staff’s eagerness to help the guests and the beach access. We did not like how limited the gym facility was, we did not like how expensive the drinks were, we did not like the fact that our view was a dirt lot that was littered with trash, and we did not like how crowded the beach and pool area felt during the day.
Overnattede 4 nætter i april 2023
Svar fra FOM den 24. apr. 2023
Dear Mr.Justin,Greetings from Royal Central Hotel and Resort the Palm!Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours truly, Mohammad RafatFront Office Manager

10/10 Fremragende

Omolola

Overnattede 6 nætter i april 2023

8/10 Udmærket

LeAndre

Overnattede 2 nætter i marts 2023

10/10 Fremragende

Savannah

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Absolutely amazing!
I have absolutely no complaints about this property! We were welcomed with drinks at check in and the service was great the entire time. The food was incredible with a ton of food options. I got the chance to even go on a jet ski right from the beach. Views and beach access were incredible. I’d definitely recommend this place to anyone!
Overnattede 3 nætter i februar 2023
Svar fra FOM den 24. apr. 2023
Dear Value Guest, Greetings from Royal Central Hotel and Resort the Palm! Thank you for having taken time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward to being at your service again in the near future. Yours truly, Mohammad RafatFront Office Manager

2/10 Forfærdeligt

Manjot

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Na
Overnattede 5 nætter i februar 2023
Svar fra FOM den 24. apr. 2023
Dear Value Guest,Greetings from Royal Central Hotel and Resort the Palm! Thank you for taking the time to provide us with your valuable feedback about your stay with us. We are sincerely concerned and apologies that we fell short of your expectations in some areas as mentioned. Your helpful comments are much appreciated, and your feedback will help us continually improve the facilities and services offered to all our guests. We are optimistic you will give us a second chance to be at your service again in the near future.Yours truly, Mohammad RafatFront Office Manager

8/10 Udmærket

Koki

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
ビーチが最高だった。部屋も清潔でしたが、1日掃除を忘れている日がありました
Overnattede 4 nætter i februar 2023
Svar fra Mohammed Rafat Front Office Manager den 3. mar. 2023
Dear Valued Guest , Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours truly,

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Everything We Wanted
We went away for a 5 day break and the hotel and staff could not have been better. Exactly as detailed on website and not being as large a hotel as many on the Palm was definitely a major plus for us.
Overnattede 5 nætter i februar 2023
Svar fra Mohammed Rafat Front Office Manager den 20. feb. 2023
Dear Mr.James , Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, your feedback about our colleagues will act as a momentum which will help us to continually improve the standard of facilities and services offered to all our guests. We look forward being at your service again in the near future. Yours truly,

10/10 Fremragende

SUSANA

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
From arrival to departure the service was amazing! I would definitely recommend and stay here again! Thank you for making my birthday amazing!
Overnattede 1 nat i januar 2023
Svar fra Mohammed Rafat Front Office Manager den 26. jan. 2023
Dear Ms.Susan , Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours truly,

10/10 Fremragende

Yadier

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra FOM den 24. apr. 2023
Dear Value Guest,Greetings from Royal Central Hotel and Resort the Palm! Thank you for the great review of our hotel! We are glad you enjoyed your stay and hope to see you again soon.Yours truly, Mohammad RafatFront Office Manager

4/10 Dårligt

satish

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Common areas are good so as staff. Balcony door had issues . Bath room sink dont work. TV did not work . I have to call house keeping for this to repair. Expected them to check before allocating room.
Svar fra Mohamed Rafat den 20. jan. 2023
Dear Mr.Satish , Greetings from Royal Central the Palm! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely concerned and apologies that we fell short on your expectations in some area as mentioned. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We are optimistic you will give us a second chance to be at your service again in the near future.

4/10 Dårligt

philip

Rejste i en gruppe
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
On the palm
Svar fra Mohammed Rafat Front Office Manager den 7. jan. 2023
Dear Mr.Philip ,Greetings from Royal Central the Palm! Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.Yours truly,

10/10 Fremragende

guillaume

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
Top
Svar fra Mohammed Rafat Front Office Manager den 7. jan. 2023
Dear Mr.Guillaume , Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours truly,

8/10 Udmærket

Håvard

Overnattede 1 nat i december 2022
Svar fra Mohamed Rafat den 7. jan. 2023
Dear Valued Guest , Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours truly,

10/10 Fremragende

Gregory, Kennesaw

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The view was great and very clean pools as well as the beach front. The staff were very professional and helpful
Overnattede 7 nætter i november 2022
Svar fra Mohammed Rafat Front Office Manager den 24. nov. 2022
Dear Mohammed Banga, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, your feedback about our colleagues will act as a momentum which will help us to continually improve the standard of facilities and services offered to all our guests. We look forward being at your service again in the near future. Yours truly,

10/10 Fremragende

Inge T

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Super god service. Fantastisk personale. Jeg drar tilbake til dette hotellet i Januar igjen.
Overnattede 4 nætter i november 2022
Svar fra Mohamed Rafat den 17. nov. 2022
Dear Mohammed Banga, Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, your feedback about our colleagues will act as a momentum which will help us to continually improve the standard of facilities and services offered to all our guests. We look forward being at your service again in the near future. Yours truly, Mohammed Rafat Front Office Manager

10/10 Fremragende

Curdin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Journey: Frühmorgens schwimmen im Meer oder Fitness im Gym. mit anschliessendem feinem Morgenbuffet; am Hoteleigenen Strand den Tag gut beginnen lassen und gegen Mittag das feine Essen in einem der drei Restaurants geniessen; Ausflug zu den Sehenswürdigkeiten von Dubai und den Abend in der Hoteleigenen Bar auf dem Dach ausklingen lassen bevor man auf das sehr saubere und grosszügige Zimmer geht. Oder dann vielleicht doch noch etwas via Roomservice bestellen. Es bleiben keine Wünsche offen. Wir würden jederzeit gerne wieder hier einchecken und es geniessen.
Overnattede 4 nætter i november 2022
Svar fra Mohamed Rafat den 12. nov. 2022
Dear Curdin , Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours truly, Mohammed Rafat Front Office Manager

2/10 Forfærdeligt

Dana

10/10 Fremragende

Nicole, S. Richmond Hill

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent property, service and friendly staff. Enjoyed my stay there.
Overnattede 5 nætter i september 2022
Svar fra Mohamed Rafat den 12. nov. 2022
Dear Nicole , Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours truly, Mohammed Rafat Front Office Manager

10/10 Fremragende

Kenia

Overnattede 1 nat i september 2022

10/10 Fremragende

ARASH

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Everything was perfect
Overnattede 8 nætter i september 2022
Svar fra Mohamed Rafat den 12. nov. 2022
Dear Arash , Greetings from Royal Central the Palm! Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Yours truly, Mohammed Rafat Front Office Manager

8/10 Udmærket

Carl L

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice pleasant staff very accommodating
Overnattede 7 nætter i august 2022
Svar fra Mohammed Rafat Front Office Manager den 28. aug. 2022
Dear Mr.Carl , Greetings from Royal Central the Palm! Thank you for having taken your time to provide us with your valuable feedback relating to your stay with us. We are sincerely delighted to have met your expectations during your stay. Your helpful comments are much appreciated, and your feedback will help us to continually improve the standard of facilities and services offered to all our guests. We would be very grateful if you could extend your valued comments to our Trip Advisor platform. We look forward being at your service again in the near future. Yours truly,

10/10 Fremragende

Okba Akram

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Tres belle expérience. J'ai beaucoup aimé. A recommander.
Overnattede 9 nætter i juli 2022