Udendørs pool, liggestole
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Anmeldelser af Mövenpick Hotel Jumeirah Lakes Towers

5 out of 5
Mövenpick Hotel Jumeirah Lakes Towers
Jumeirah Lakes Towers, Cluster A, Dubai

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 477 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 277 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 115 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 66 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 65 af i alt 1000 anmeldelser" "

8,8/10

Rengøring

8,6/10

Service og personale

8,4/10

Faciliteter

8,2/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

6/10 Okay

Martin Thingmann

Synes godt om: Rengøring, service og personale
Incredible service from all the staff at the hotel! They were extremely kind and helpful in terms of all requests. Unfortunately the condition of the hotel bear the mark of being not completely new compared to so many other hotels in Dubai. The location of the hotel is quite nice at the Lakes with only 1,5 km walk to the Jumeirah Beach.
Overnattede 4 nætter i januar 2024
Svar fra Guillermo Carlos Salvatori den 15. feb. 2024
Dear Martin, Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillermo Carlos Salvatori General Manager

8/10 Udmærket

Christina

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Jeg er lige tjekket ud efter nogle skønne dage på dette hotel. Fint og rummeligt værelse - god seng og dynetøj. Lettere slidt værelse - ikke at det gør noget ved opholdet , men lige til info . Dejlig morgenmad - varieret og international . Fin service og meget obs på dig , som gæst . Kommer gerne igen.
Overnattede 5 nætter i december 2023
Svar fra Guillermo Carlos Salvatori den 10. jan. 2024
Dear Christina., We greatly appreciate your wonderful and generous rating. Our commitment to delivering the excellence you experienced is our greatest desire. We are so happy to hear that you enjoyed your time at Mövenpick Jumeirah Lakes Towers. Our goal is always to exceed your expectations! If there’s anything we can help you with during your next visit, please don’t hesitate to let us know. We hope to see you soon!Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Fremragende

Rabie

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 9 nætter i april 2023
Svar fra Guillermo Carlos Salvatori den 12. maj 2023
Dear Rabie, We very much appreciate your comments regarding your stay at the Movenpick Hotel Jumeirah Lakes Towers It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Fremragende

Gregory

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i marts 2023
Svar fra Guillermo Carlos Salvatori den 28. mar. 2023
Dear Gregory, Thank you for taking the time to share such a fantastic review with us from your most recent stay at Movenpick!On behalf of the entire team, we are very proud to read our team delivered such a memorable service throughout your stay and we will definitely pass your comments to them. It is a fantastic compliment to hear that Movenpick Hotel Jumeirah Lakes towers is a standout among your frequent travel!See you Soon !Guillermo Carlos Salvatori Hotel Manager

8/10 Udmærket

Verificeret rejsende

Rejste i en gruppe
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 9 nætter i februar 2023
Svar fra Guillermo Carlos Salvatori den 11. mar. 2023
Dear Traveller, We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Guillermo Carlos Sal;vatoriHotel Manager

4/10 Dårligt

Verificeret rejsende

Rejste i en gruppe
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ikke et 5-stjernet hotel
Deres personale var virkelig uprofessionelle. Vi mødte aldrig en af receptionisterne/personalet som smilede til os eller ønskede os en god dag mv. Vi gjorde brug af deres parkeringspladser. Ved ankomst på hotellet med bilen, blev der aldrig taget godt imod os. Hotellets vallet var slet ikke hjælpsomme. Vi havde booket to værelser, men et af værelserne var ikke klar, på trods af vi ankom på hotellet om natten, hvilket var flere timer vores oprindelige check-in tid. Receptionisten oplyste os om, at deres værelser på hotellet var overbooket og derfor ville vi få et midlertidig handicapvenligt værelse for én dag og kunne blive overflyttet til et almindeligt værelse dagen efter. Det er virkelig dårlig service! Hotellet er angivet til et 5-stjernet hotel, men efter vores mening er det slet ikke en 5-stjernet hotel. Servicen var under alt forventning, værelserne var slidte. Morgenmaden var under forventning. Morgenmad udvalget var slet ikke egnet til 5-stjernet hotel, men mere 3-stjernet hotel. Rengøringspersonalet gjorde deres bedste og det var os kun dem man så smilende på hotellet, ellers øvrige personale var under al kritik. Det er ikke et hotel vi vil komme tilbage til.
Overnattede 4 nætter i marts 2022
Svar fra Guillermo Carlos Salvatori den 10. apr. 2022
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Movenpick Hotel Jumeirah Lakes towers! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Fremragende

Thomas Brink

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Super ophold i Dubai
Super ophold på lækkert hotel i Dubai! Værelserne var rummelige og rene, morgenmaden havde meget at byde på, og poolområder var som det skulle være. Derudover rigtig god service, bl.a. af Phyo Pema der lavede en flot kage, og Zahra Irene der hjalp med diverse forespørgsler. Området er ok tæt på Marina og med sin egen lille sø og nærliggende restauranter, og derudover 5 restauranter i og under bygningen med lidt af hvert at byde på til alle måltider.
Overnattede 7 nætter i marts 2022
Svar fra Guillermo Carlos Salvatori den 10. apr. 2022
Dear Thomas, We very much appreciate your comments regarding your stay at the Movenpick Hotel Jumeirah Lakes towers! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice
all around nice hotel. Good service and nice gym
Overnattede 4 nætter i februar 2022
Svar fra Guillermo Carlos Salvatori den 11. mar. 2022
Dear valued guest, We very much appreciate your comments regarding your stay at the Movenpick Hotel Jumeirah Lakes towers! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

6/10 Okay

Joachim

Forretningsrejsende
Synes ikke om: Service og personale
Rengøringen glemte at lukke døren til mit værelse - stod derfor åben i 5 timer… må bare ikke ske.
Overnattede 9 nætter i februar 2022
Svar fra Guillermo Carlos Salvatori den 11. mar. 2022
Dear Joachim, We very much appreciate your comments regarding your stay at the Movenpick Hotel Jumeirah Lakes towers! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

8/10 Udmærket

Daniel

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2022
Svar fra Guillermo Carlos Salvatori den 11. mar. 2022
Dear Daniel, We very much appreciate your comments regarding your stay at the Movenpick Hotel Jumeirah Lakes towers! It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

6/10 Okay

David

Rejste med familie
Overnattede 7 nætter i januar 2021
Svar fra Christina Samir den 6. apr. 2021
Dear David, Thank you for taking the time to tell us about your experience at the Movenpick Hotel Jumeirah Lakes Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We continuously strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we will investigate your feedback and take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Samir Front Office Manager

4/10 Dårligt

Oemer Ali

Rejste i en gruppe
Synes godt om: Rengøring
Synes ikke om: Service og personale, værelsets komfort
LARM LARM LARM
Der var konstant larm på hotellet. Der er 3-4 byggeprojekter lige ved siden af hotellet. Konstant larm. Man kunne ikke få noget som helst fred hverken morgen eller aften. Morgenmaden var virkelig trist og kedelig.
Overnattede 2 nætter i december 2020
Svar fra Christina Samir den 6. apr. 2021
Dear Oemer Ali, Thank you for taking the time to tell us about your experience at the Movenpick Hotel Jumeirah Lakes Towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We continuously strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we will investigate your feedback and take the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Christina Samir Front Office Manager

6/10 Okay

Hajar

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Udmærket
Udmærket hotel, lever ik op til de billeder vi så online. Det skal lige siges hotellet har ikke privat strand på stedet, det noget man bliver kørt frem til! Ca 15 min væk. Placeringen var virkelig dårlig og kedelig, der intet i det område. Service og renlighed for derimod 5 stjerner.
Overnattede 12 nætter i november 2020

8/10 Udmærket

Kristian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Privat beach on the palm benefits
The hotel has free shuttle to Privat beach on the palm named RIVA, which is perfect 👌
Overnattede 8 nætter i oktober 2020

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 8 nætter i februar 2020

2/10 Forfærdeligt

Verificeret rejsende

Overnattede 6 nætter i marts 2020

6/10 Okay

Mamet

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Movenpick jlt kan ikke anbefales.
Efter første nat ønskede vi at flytte hotel til movenpick jbr. Men det måtte vi ikke for hotellet. I Danmark kaldes det for falsk markedføring - hotellet har en lille pool og med taxi kan man få adgang til en privat strand (100kr i taxi hver vej) tilsvarende hoteller med bedre beliggenhed koster det samme!!! Vælg derfor ikke dette hotel.
Overnattede 6 nætter i februar 2020

8/10 Udmærket

Lillian

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Kommer igen
Super lækkert hotel. Har været der før og kommer gerne igen. Vi havde kun nogle lidt for støjende naboer. Men ellers er det et skønt hotel.
Overnattede 6 nætter i november 2019
Svar fra Alexander Musch - General Manager den 8. dec. 2019
Dear Guest, Thank you for your great valued Feedback, and for choosing Movenpick for your stay, we look forward to welcoming you again soon.

8/10 Udmærket

Lars

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Ingen fordele som guldkunde blev tilbudt
Hvad er fordelen ved at være guldkunde, når hotellet ikke tilbyder noget af det man har ret til som guldkunde. Der var ledige værelser over delux værelse som jeg har bestilt. Skrev tidligere et svar hvordan min oplevelse som guldkunde var. Svarede, og hotellet skrev så retur bagefter til mig, gennem hotels.com at de var kede af jeg ikke fik de fordele, men de ville gøre det bedre næste gang jeg kom. Jeg svarede retur til hotellet med det samme, skrev jeg stadig var gæst på hotellet og om de gad oplyse mig hvorfor jeg ikke fik guldkunde fordel. Men de har så valgt ikke St svare på det spørgsmål
Overnattede 8 nætter i november 2019
Svar fra Alexander Musch - General Manager den 4. dec. 2019
Dear Guest, thank you for your feedback, and we are sorry to hear about your experience with the booking medium, and that your expectations were not met. we do not offer any benefits as yet but we are introducing rewards program which will be implemented soon. look forward to welcoming you back, Regards,

6/10 Okay

Thomas

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i oktober 2019
Svar fra Alexander Musch - General Manager den 24. nov. 2019
Dear Valued Guest, Thank you for your feedback, we are sorry to see that your experience was not the best, we are always improving and make efforts to make our guest's stay memorable, we hope you give us a chance to meet your expectations next time, looking forward to having you back with us.

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Doesn't deserve its 5 stars
It's a very clean and charming little hotel with a great location and proximity to the metro, only 7' on foot, 30' to the airport by taxi and 20' to the Marina mall on foot. The staff is very kind and professional. The buffet lacks variety, There is a lot of fish and chicken but beef and lamb are rare. The water and soft drinks are for free at dinner. The lake view is not applicable to all rooms. We could hear the traffic from our room and the ventilation system. If you check in after 10 pm and check out at 5 am like we did, don't expect any meals in your room or as a take away, even if you pay for one full day. We upgraded to a premium suite but the windows were dirty and the view was blurry. All in all, it was just about an ok experience.
Overnattede 10 nætter i oktober 2019
Svar fra Alexander Musch - General Manager den 13. nov. 2019
Dear Valued Guest, Thank you for your feedback, we are sorry to read that your experience was not the best, we are always improving and make efforts to make our guest's stay memorable, we hope you give us a chance to meet your expectations next time, looking forward to having you back with us.

2/10 Forfærdeligt

Guy

Overnattede 1 nat i november 2019

8/10 Udmærket

Verificeret rejsende

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Ingen strand ved hotellet, som billeder på web-site angiver. Kun adgang til Beach-club mod betaling.
Overnattede 5 nætter i oktober 2019
Svar fra Alexander Musch - General Manager den 15. okt. 2019
Dear Valued Guest, Thank you for your feedback. we look forward to welcoming you back in the near future.

10/10 Fremragende

Verificeret rejsende

Overnattede 12 nætter i august 2019
Svar fra Emma O den 4. sep. 2019
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely,

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Overnattede 10 nætter i august 2019
Svar fra Emma O den 20. aug. 2019
Dear Valued Guest, Thank you for taking the time to give us feedback. We are pleased that you enjoyed your stay with us at Mövenpick Hotel Jumeirah Lakes Towers. We look forward to welcoming you back in the near future. Kind Regards,

10/10 Fremragende

Rie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely hotel, with great staff
The staff is amazing, service is really great. Rooms are not extraordinary, but everything else makes up for that. Loved the gym, the breakfast buffet and the daily shuttle to the beach club.
Overnattede 9 nætter i maj 2019
Svar fra Emma O den 14. maj 2019
Dear Rie, Thank you for sharing your recent experience at Mövenpick Jumeirah Lakes Tower. It was a great pleasure to have you staying with us and we appreciate you taking the time to provide us with your feedback on your recent stay at our hotel. We are pleased that you had a great overall stay with us and our team has met your expectation. We look forward to welcoming you back to the hotel in the near future and create a memorable experience for you. Sincerely

8/10 Udmærket

Dorte

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
God service, pænt og rent, men dårlig beliggenhed
Pænt og rent hotel og et meget serviceminded hotel. Der var ikke noget at klage over. Området er dog meget meget kedeligt. Der er ærlig talt intet.
Overnattede 7 nætter i april 2019
Svar fra Emma O den 13. maj 2019
Dear Valued Guest, Thank you for taking the time to post your Comment. We appreciated your balanced review and are delighted to read your very positive comments but equally appreciate the areas you have pointed out where we can make improvements. We look forward to welcoming you back again.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i marts 2019
Svar fra Emma O den 31. mar. 2019
Dear Valued Guest, Thank you very much for staying with us. We appreciate your feedback! And we look forward to welcome you back.

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i marts 2019
Svar fra Emma O den 26. mar. 2019
Dear Valued Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Best regards,

8/10 Udmærket

Elias

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overall nice stay
Overnattede 14 nætter i april 2024

10/10 Fremragende

Aamer

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 2 nætter i februar 2024
Svar fra Guillermo Carlos Salvatori den 15. feb. 2024
Dear Amer, Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Guillermo Carlos Salvatori General Manager

2/10 Forfærdeligt

Sulaiman

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The room with out balcony
Overnattede 6 nætter i januar 2024
Svar fra Guillermo Carlos Salvatori den 15. feb. 2024
Dear Sulmaiman, Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Guillermo Carlos Salvatori General Manager

4/10 Dårligt

Raymond

Overnattede 3 nætter i januar 2024
Svar fra Guillermo Carlos Salvatori den 15. feb. 2024
Dear Raymond,Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillermo Carlos Salvatori General Manager

6/10 Okay

Morten

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Ok but not great.
Service was good overall, friendly staff but hotel had an older feel to the rooms. Overall did not feel very luxurious. No minibar.
Overnattede 5 nætter i januar 2024
Svar fra Guillermo Carlos Salvatori den 15. feb. 2024
Dear Morten,Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillermo Carlos Salvatori General Manager

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bad hotel. Smells and the location is bad. Bad hygiene on bathrooms and rooms. Room were dirty and windows was full of dirt and fog. Dont recmmond
Overnattede 7 nætter i december 2023
Svar fra Guillermo Carlos Salvatori den 10. jan. 2024
Dear Mr/Ms.Thank you for writing us about your stay. However, we are sorry to hear that you didn't have a positive experience. We are gutted to learn your disappointment with cleanliness. We do realize the importance of a clean room, especially when you’re travelling. We assure you that your feedback is shared with our housekeeping department, and they are working on improvising.Sincerely, Guillermo Carlos Salvatori Hotel Manager

2/10 Forfærdeligt

Rasha

Rejste i en gruppe
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
I was scammed by fake pictures that don’t belong to the property. Does not have a beach or sand , you need to take a shuttle 3 times a day to the beach 15 mins away by reservation . Hotel located by the most dirty lake smell , restaurant cooking smell in our room, management changed my room , new room toilet broke twice , tub water is green , shower head broken , sewer lake cleaning smell every day . Stay away
Overnattede 5 nætter i december 2023
Svar fra Guillermo Carlos Salvatori den 10. jan. 2024
Dear Rasha,Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Fremragende

Mohammad Ashraf

Overnattede 1 nat i december 2023
Svar fra Guillermo Carlos Salvatori den 15. feb. 2024
Dear Mohamed, Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Guillermo Carlos Salvatori General Manager

10/10 Fremragende

Kari

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i oktober 2023
Svar fra Guillermo Carlos Salvatori den 10. jan. 2024
Dear Kari,We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

8/10 Udmærket

Kari

Rejste i en gruppe
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 9 nætter i oktober 2023
Svar fra Guillermo Carlos Salvatori den 10. jan. 2024
Dear Kari,We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

2/10 Forfærdeligt

Nour

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Guillermo Carlos Salvatori den 15. feb. 2024
Dear Noura, Thank you for writing us about your stay. However, we are sorry to hear that you didn't have a positive experience. We are gutted to learn your disappointment with cleanliness. We do realize the importance of a clean room, especially when you’re travelling. We assure you that your feedback is shared with our housekeeping department, and they are working on improvising.Sincerely, Guillermo Carlos Salvatori General Manager

6/10 Okay

Badriyah

Overnattede 2 nætter i november 2023
Svar fra Guillermo Carlos Salvatori den 10. jan. 2024
Dear Badriyah, Thank you for taking the time to tell us about your experience at the The Movenpick Jumeirah Lakes towers. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At The Movenpick Jumeirah Lakes Towers, we strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. It would be helpful if you could share your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely, Guillermo Carlos Salvatori Hotel Manager

6/10 Okay

Prince khalid

Overnattede 1 nat i november 2023
Svar fra Guillermo Carlos Salvatori den 15. nov. 2023
Dear Prince Khaled,Thank you for taking the time to share your experience with us at Mövenpick Jumeirah Lakes Towers. At Mövenpick Jumeirah Lakes Towers, we take pride in providing our guests with a warm and welcoming experience. It is our goal to ensure that every guest feels comfortableThank you again for your valuable feedback!Sincerely, Guillermo Carlos SalvatoriHotel Manager

6/10 Okay

Amy

There are a lot of single contributions regions for this property . We have traveled extensively and stayed also at Atlantis and Avani palm and both are better Firstly staff. Mainly staff in dubai are insanely good. Staff here seem disinterested / for eg Avani palm have a WhatsApp system nothing too much trouble / here I asked help with a local booking- nothing I can do?!!! The food is nice but very small and basic. The hotel breakfast is at a random bar next to the hotel and lunch and dinner ( nice ) are from a set menu which is odd as you’re sat in a beer garden full of smokers !! Pool is great but no sun until 11 but beach club amazing. Shuttle free but times rubbish ( pick you up early and we wanted to stay all day ) tip download the careem app and use local taxis / so so cheap Location good - food poor and service poor. We had a “ suite “ this isn’t dubai level suites is Uk 4 at best
Overnattede 5 nætter i oktober 2023
Svar fra Guillermo Carlos Salvatori den 15. nov. 2023
Dear Amy, Thank you for taking the time to review your stay at Mövenpick Jumeirah Lakes Towers. We truly appreciate your honest feedback and recognize that it is through this feedback that we are able to refine our services and provide a better experience for our guests. At Mövenpick Jumeirah Lakes Towers, we strive to deliver exemplary customer service, and it is disheartening to hear that we did not meet your expectations on this occasion. Your comments will be taken into careful consideration as we work on further refining our services for future guests. We are pleased that you found the pool great and the beach club amazing. We apologize that you were unable to enjoy the sun until 11am and wish you could have enjoyed the service of our complimentary shuttle for longer. Thank you again for sharing your experience with us – we look forward to welcoming you back soon.Sincerely, Guillermo Carlos SalvatoriHotel Manager

6/10 Okay

Luan

Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Haben ein zimmer gekriegt wo die hälfte nur funktionierte haben aber dafür 2 tage später ein anderes zimmer gekriegt. Hotel nicht mehr der neuste müsste mal renoviert werden. 1 pool und Whirlpool waren ausser betrieb. Essen war gut service auch okey location auch gut. Würde nicht unbedingt nochmals kommen. Ist für mich kein 5 sterne hotel max 4
Overnattede 7 nætter i oktober 2023
Svar fra Guillermo Carlos Salvatori den 15. nov. 2023
Dear Luan, Thank you for taking the time to review your stay at Mövenpick Jumeirah Lakes Towers. We truly appreciate your honest feedback and recognize that it is through this feedback that we are able to refine our services and provide a better experience for our guests. At Mövenpick Jumeirah Lakes Towers, we strive to deliver exemplary customer service, and it is disheartening to hear that we did not meet your expectations on this occasion. Your comments will be taken into careful consideration as we work on further refining our services for future guests. Thank you again for sharing your experience with us – we look forward to welcoming you back soon.Sincerely, Guillermo Carlos SalvatoriHotel Manager

10/10 Fremragende

Simon

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was fantastic, never had service from staff like this. They couldn't help us enough with ever small or large request. Flawless. The hotel room was great with a view over the pool. The facilities of the pool, spa, gym etc all very clean and modern. Great breakfast and dining options also.
Overnattede 6 nætter i oktober 2023
Svar fra Guillermo Carlos Salvatori den 24. okt. 2023
Dear Simon, We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

8/10 Udmærket

Toby

Forretningsrejsende
Synes godt om: Rengøring, værelsets komfort
Average hotel, nothing special
Hotel was average, not amazing, not bad
Overnattede 4 nætter i oktober 2023
Svar fra Guillermo Carlos Salvatori den 22. okt. 2023
Dear Toby, We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

4/10 Dårligt

Ramzi

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale
Never again. I expected more to be honest. The service is not fit of a 5 star rating and the breakfast is poor to say the least.
Overnattede 2 nætter i september 2023
Svar fra Guillermo Carlos Salvatori den 22. okt. 2023
Dear Ramzi, Thank you for taking the time to tell us about your experience at the Movenpick hotel Jumeirah Lakes Towers . I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Movenpick hotel Jumeirah Lakes Towers ., we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,Guillermo Carlos Salvatori Hotel Manager

8/10 Udmærket

Anna Heidi Johanna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 8 nætter i september 2023
Svar fra Guillermo Carlos Salvatori den 22. okt. 2023
Dear Anna, We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

10/10 Fremragende

Ashraf

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Apartment and Hotel services in one building
Overnattede 1 nat i september 2023
Svar fra Guillermo Carlos Salvatori den 18. sep. 2023
Dear Ashraf,We very much appreciate your comments regarding your stay at the Mövenpick Jumeirah Lakes Towers. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guillermo Carlos Salvatori Hotel Manager

8/10 Udmærket

valter

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Boa opção em Dubai
Bom hotel, excelente café da manha e destaque para atendimento de chef Ajay e Purushu. Bom apoio de serviço de praia
Overnattede 4 nætter i august 2023
Svar fra Guillermo Carlos Salvatori den 18. sep. 2023
Dear Valter,We greatly appreciate your wonderful and generous praise. Our commitment to delivering the excellence you experienced is our greatest desire. We also appreciate your kind recognition of our staff especially Purushu and the team, They will be so delighted to know that they contributed to the satisfaction of your visit. Once again, we appreciate sharing your feedback with us and look forward to welcoming you back in the near future. Sincerely, Guillermo Carlos Salvatori Hotel Manager