Udendørsområde

Anmeldelser af Holiday Inn Derby Riverlights, an IHG Hotel

4 out of 5

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 224 af i alt 433 anmeldelser" "
Bedømmelse på 8 − Udmærket. 131 af i alt 433 anmeldelser" "
Bedømmelse på 6 − Okay. 39 af i alt 433 anmeldelser" "
Bedømmelse på 4 − Dårligt. 15 af i alt 433 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 24 af i alt 433 anmeldelser" "

9,0/10

Rengøring

8,6/10

Service og personale

8,4/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Michael

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 10 nætter i november 2023
Svar fra Caitlin den 20. dec. 2023
Dear Michael,Thank you for taking the time to post a review regarding your recent stay with us, I'm so pleased to see you had an enjoyable time.I hope we can welcome you back again soon.Kind Regards,CaitlinGuest Service Assistant

8/10 Udmærket

Marianne

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i oktober 2019

10/10 Fremragende

Jens Eduard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 12 nætter i februar 2019

8/10 Udmærket

Henrik Tanderup

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Godt ophold var der i 12 dage
Overnattede 12 nætter i februar 2019

10/10 Fremragende

Verificeret rejsende

Dejligt hotel - centralt placeret
Overnattede 1 nat i november 2018

8/10 Udmærket

Jimmy and aimee

Was a nice night away after the wedding
Overnattede 1 nat i april 2024
Svar fra Guest Service Assistant, Holiday Inn Riverlights den 28. apr. 2024
Dear Jimmy and Aimee,Thank you for taking the time to post a review regarding your recent stay here at the Holiday Inn Derby Riverlights, I am very pleased to read you had an enjoyable stay.I will pass your lovely comments to all the team members, it is always great to share positive feedback and success.I hope we can welcome you back again in the near future.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Visit for wedding party
Just what we wanted. Good accommodation
Overnattede 2 nætter i februar 2024
Svar fra Ashley den 16. feb. 2024
Good morning,Thank you for taking the time to post a review regarding your recent stay here at the Holiday Inn Derby Riverlights, I am very pleased to read you had an enjoyable stay.I will pass your comment to all the team members, it is always great to share positive feedback and success.I hope we can welcome you back again in the near future.Regards,AshleyNights supervisor

10/10 Fremragende

Nicola

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Overnattede 1 nat i februar 2024
Svar fra Guest Service Assistant - Reception Holiday Inn den 28. mar. 2024
Thank you for sharing a review of your recent experience. Our team here at Holiday Inn Riverlights iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.

2/10 Forfærdeligt

Robin

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Guest Service Assistant - Reception Holiday Inn den 28. mar. 2024
Dear Guest,Thank you for taking the time to rate us. Weapologize that your experience was less than ideal, and we hope you‘ll give us another chance toprove ourselves. Regards

10/10 Fremragende

Debra

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great staff so friendly and helpful good location, clean and breakfast was lovely no complaints at all
Overnattede 1 nat i januar 2024
Svar fra Caitlin den 28. jan. 2024
Dear Debra,Thank you for choosing Holiday Inn and taking the time to write a review regarding your recent stay with us, we're so happy to hear you enjoyed our location, cleanliness, and breakfast facilities. I will pass on your lovely feedback to the whole team.I hope we can welcome you back again soon.Kind Regards,CaitlinGuest Service Assistant

6/10 Okay

Junji

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i januar 2024
Svar fra Caitlin den 14. jan. 2024
Dear Junji,Thank you for taking the time to post a review regarding your recent stay here at the Holiday Inn Derby, I am most disappointed to learn that your stay was less than satisfying, for this please accept my sincere apologies.Thank you once again for your feedback.Kind Regards,CaitlinGuest Service Assistant

10/10 Fremragende

Tony

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Whoever called this a four Star property was dreaming; it's a three star pushing towards two. The security door at the front of the hotel was broken in the open position. The decor looks like it hasn't been updated in 20 years. To call the rooms sparse would be generous. No charging points. The floor tiles in the bathroom were broken and the floor waterlogged. Mould on the grouting. Everything was the cheapest version of the most basic offering possible. There's a Premier Inn next door; go there instead.
Overnattede 1 nat i januar 2024
Svar fra Caitlin den 11. jan. 2024
Dear Tony,Thank you for taking the time to contact us regarding your recent stay here at the Holiday Inn Derby Riverlights, we are most disappointed to learn that your stay was less than satisfying, for this please accept our sincere apologies. Thank you for your feedback regarding our rooms and their facilities, we are currently experiencing a refurbishment within the hotel where the issues you have raised will be resolved. This does not however help with your situation and we would like to deeply apologise for your experience and the inconvenience caused to you. All bedrooms should be checked before any guest arrives to ensure all our standards are met. Our security door has been temporarily out of order during your stay but it has now been fixed and is in good condition.Once again, please accept my apologies, and thank you again for your feedback.Kind Regards,CaitlinGuest Service Assistant

10/10 Fremragende

Roger

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Location great nice staff rooms are very comfortable I'll be back again next Christmas
Overnattede 2 nætter i december 2023
Svar fra Caitlin den 11. jan. 2024
Dear Roger,Thank you for taking the time to post a review regarding your recent stay here at the Holiday Inn Derby, I am pleased to read you enjoyed your stay with us. I will relay all of your lovely comments to our team members, they will be so happy to hear this.We look forward to welcoming you back again.Kind Regards,CaitlinGuest Service Assistant

4/10 Dårligt

Nfisha

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Parking
Not as I expected parking is the most not happy with over all
Tap was not cleaned properly before our selfish was given room as in was not cleaned proper as you can see the photo
Overnattede 1 nat i december 2023
Svar fra Caitlin den 11. jan. 2024
Dear Nfisha,Thank you for taking the time to contact us regarding your recent stay here at the Holiday Inn Derby Riverlights, I am most disappointed to learn that your stay was less than satisfying, for this please accept my sincerest apologies. I have asked our head housekeeper to review the lack of cleanliness in your room with the room attendant who serviced it so we can ensure this does not happen again. She would like to pass on her apologies for the standard of cleanliness you received. Once again, please accept my apologies for the inconvenience caused to you.Kind Regards,CaitlinGuest Service Assistant

10/10 Fremragende

Emily

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
5 stars
This was our second time staying here and as always it was great. The room was clean and is only across the road from Derbion and right above the bus station which is perfect for if travelling on public transport. Cannot fault it.
Overnattede 1 nat i december 2023
Svar fra Caitlin den 29. dec. 2023
Dear Emily,Thank you for taking the time to post a review regarding your recent stay with us at the Holiday Inn, we're very happy to hear your room was clean and our location was beneficial for you.I hope we can welcome you back again shortly.Kind Regards,CaitlinGuest Service Assistant

8/10 Udmærket

David

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Fortunately a casino next door to be able to watch any sports. No sports but several BBC news channels. Sucks for normal people who don’t want to be indoctrinated by the media and simply enjoy a good football match.
Overnattede 1 nat i december 2023
Svar fra Caitlin den 29. dec. 2023
Dear David,Thank you for taking the time to write a review regarding your recent stay with us, I'm pleased to see your time with us was enjoyable.I'm sorry to hear the channels on the television were limited, we do apologize for this and any inconvenience caused to you.I hope we can welcome you back again soon.Kind Regards,CaitlinGuest Service Assistant

10/10 Fremragende

mohsin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Caitlin den 29. dec. 2023
Dear mohsin,Thank you for taking the time to post a review regarding your recent stay with us at the Holiday Inn, we're so pleased to see you had an enjoyable time.I hope we can welcome you back again soon.Kind Regards,CaitlinGuest Service Assistant

4/10 Dårligt

Gemma

Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale
Overnattede 1 nat i december 2023
Svar fra Caitlin den 20. dec. 2023
Dear Gemma,Thank you for choosing Holiday Inn and taking the time to post a review regarding your recent stay with us, I am most disappointed to learn that your stay was less than satisfying, for this please accept my sincere apologies. Thank you once again for your feedback.Kind Regards,CaitlinGuest Service Assistant

10/10 Fremragende

Pereira

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 15 nætter i november 2023
Svar fra Caitlin den 20. dec. 2023
Dear Pereira,Thank you for choosing Holiday Inn and taking the time to post a review regarding your recent stay with us, we're very happy to see that your time with us was enjoyable.I hope we can welcome you back again shortly.Kind Regards,CaitlinGuest Service Assistant

10/10 Fremragende

Stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very friendly and cheerful staff
The room was really clean and warm. The staff were very friendly and cheerful when I checked in. It’s close to the city centre so everything is within walking distance. Highly recommended.
Overnattede 1 nat i december 2023
Svar fra Caitlin den 20. dec. 2023
Dear Stephen,Thank you for choosing Holiday Inn and taking the time to write a review for your recent stay with us, we're so happy to read you enjoyed our clean rooms, friendly staff, and great location. I will pass on all of your lovely comments to our team.I hope we can welcome you back again soon.Kind Regards,CaitlinGuest Service Assistant

6/10 Okay

Evie

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Caitlin den 20. dec. 2023
Dear Evie,Thank you for taking the time to post a review regarding your recent stay here at the Holiday Inn Derby, I am most disappointed to learn that your stay was less than satisfying, for this please accept my sincere apologies.I hope we can welcome you back again in the near future.Kind Regards,CaitlinGuest Service Assistant

8/10 Udmærket

Gemma, Brighton

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Caitlin den 20. dec. 2023
Dear Gemma,Thank you for taking the time to post a review regarding your recent stay here at the Holiday Inn Derby Riverlights, I am very pleased to read you had an enjoyable stay.I hope we can welcome you back again soon.Kind Regards,CaitlinGuest Service Assistant

10/10 Fremragende

Chi kwan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All staff have good manners & helpful !
Overnattede 1 nat i november 2023
Svar fra Caitlin den 20. dec. 2023
Dear Chi kwan,Thank you for taking the time to post a review regarding your recent stay with us, we're pleased to see you had an enjoyable time and I will pass on your lovely comments to all our staff members.I hope we can welcome you back again soon.Kind Regards,CaitlinGuest Service Assistant

10/10 Fremragende

Carmen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Guest Service Assistant den 20. nov. 2023
Dear Carmen,Thank you for taking the time to post a review of your recent stay with us, we're pleased to see you had an enjoyable time.We hope we can welcome you back again in the near future.Kind Regards,Guest Service Assistant

10/10 Fremragende

Bridget

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
We where pleasant surprised it exceed our expectations by far and incredibly good value for money.
Overnattede 2 nætter i november 2023
Svar fra Guest Service Assistant den 20. nov. 2023
Dear Bridget,Thank you for taking the time to write feedback for your recent stay with us, I'm so happy to hear we exceeded your expectations and that you found us to be a good value for money.I will pass on all of your lovely comments to the team.We hope we can welcome you back again in the near future.Kind Regards,Guest Service Assistant

10/10 Fremragende

Geoff

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Inner Derby excellence
Very convenient for catching National Express coach to Heathrow. Pleasant staff who made it easy to get where we needed to. Good restaurant with excellent service and good food.
Overnattede 1 nat i oktober 2023
Svar fra Guest Service Assistant den 20. nov. 2023
Dear Geoff,Thank you for taking the time to write a review regarding your recent stay with us, we're very happy to hear you had an enjoyable time and that our staff were able to assist you with directions. I will pass on your lovely comments to our team in the restaurant and the chef, it is always great to share positive feedback and success. I hope we can welcome you back again soon.Kind Regards,Guest Service Assistant

10/10 Fremragende

Elaine

Overnattede 1 nat i oktober 2023
Svar fra Guest Service Assistant den 20. nov. 2023
Dear Elaine,Thank you for taking the time to post a review regarding your recent stay here at the Holiday Inn Derby Riverlights, I am very pleased to read you had an enjoyable stay.I hope we can welcome you back again soon.Kind Regards,Guest Service Assistant

8/10 Udmærket

Sean

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Guest Service Assistant den 20. nov. 2023
Dear Sean,Thank you for taking the time to review your recent stay with us, I am very pleased to read you had an enjoyable experience.We hope we can welcome you back soon.Kind Regards,Guest Service Assistant

10/10 Fremragende

João

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great hotel
Overnattede 11 nætter i oktober 2023
Svar fra Guest Service Assistant den 20. nov. 2023
Dear Joao,Thank you for taking the time to post a review of your recent stay, we're so pleased to read you enjoyed your time spent with us.We hope we can welcome you back again soon.Kind Regards,Guest Service Assistant

4/10 Dårligt

Toby

Rejste med familie
Synes godt om: Service og personale
No air conditioning = noisecand no sleep
The air conditioning wasnt working and hadnt for a long time judging by the reviews . we were told its ok the window opens and you have a fan and bottles of water . One fan for 3 people , loud pub with karaoke till midnight , all of us had very little sleep. if i had known about the a/c i would have booked somewhere else , yet we werent informed until the day we arrived when it was too late ! i expect more from Holiday inn The staff and breakfast were great though .
Overnattede 1 nat i oktober 2023
Svar fra Guest Service Assistant den 20. nov. 2023
Dear Toby,Thank you for taking the time to write a review regarding your recent stay with us, we sincerely apologize about the air-conditioning. We are aware that the units in several of our bedrooms are currently out of service, and every effort is being made to resolve the issue at head office. We are advising all guests on check-in about the situation and have temporarily removed from online websites that we provide air-conditioning until this is resolved.Once again, please accept my apologies for the issues you experienced and the inconvenience caused to you.Kind Regards,Guest Service Assistant

10/10 Fremragende

Stacey

Overnattede 1 nat i oktober 2023
Svar fra Guest Service Assistant den 20. nov. 2023
Dear Stacey, Thank you for taking the time to post a review regarding your recent visit to the Holiday Inn Derby Riverlights, I am very pleased to see you had an enjoyable time.I hope we can welcome you back again in the near future.Kind Regards,Guest Service Assistant

10/10 Fremragende

Al

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent service. Very nice stay
Overnattede 2 nætter i september 2023
Svar fra Guest Service Assistant den 25. sep. 2023
Good morning, thank you for the feedback. We really appreciate the kind words, We are so glad you had a lovely stay with us and look forward to welcoming you back to the hotel in the future.

10/10 Fremragende

Kiesa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Really enjoyed staying here. The hotel Is SO nice and is such good value for money. Would definitely stay again
Overnattede 1 nat i september 2023
Svar fra GSA den 17. sep. 2023
Thank you for taking the time to post a review regarding your recent visit to the Holiday Inn Derby Riverlights, I am very pleased to read you had an enjoyable time.I will pass your lovely comments to all the team members, it is always great to share positive feedback and success. I hope we can welcome you back again in the near future.

10/10 Fremragende

Matilda

Overnattede 2 nætter i september 2023
Svar fra GSA den 17. sep. 2023
Thank you for taking the time to post a review regarding your recent visit to the Holiday Inn Derby Riverlights, I am very pleased to read you had an enjoyable time.I will pass your lovely comments to all the team members, it is always great to share positive feedback and success. I hope we can welcome you back again in the near future.

10/10 Fremragende

Janet

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i september 2023
Svar fra GSM den 17. sep. 2023
Thank you for taking the time to post a review regarding your recent visit to the Holiday Inn Derby Riverlights, I am very pleased to read you had an enjoyable time.I will pass your lovely comments to all the team members, it is always great to share positive feedback and success. I hope we can welcome you back again in the near future.

10/10 Fremragende

Mark

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The reception is n the top floor giving excellent views across the river from the bar
Overnattede 1 nat i september 2023
Svar fra Guest Service Assistant den 17. sep. 2023
Hello, thank you so much for leaving us such positive feedback, we really appreciate it. We are so glad to hear that you really enjoyed your stay with us here. And we look forward to welcoming you back to the hotel in the future.

8/10 Udmærket

Michael

Overnattede 2 nætter i april 2023
Svar fra GSA den 17. sep. 2023
Thank you for taking the time to post a review regarding your recent visit to the Holiday Inn Derby Riverlights, I am very pleased to read you had an enjoyable time.I will pass your lovely comments to all the team members, it is always great to share positive feedback and success. I hope we can welcome you back again in the near future.

10/10 Fremragende

Diane

Overnattede 1 nat i august 2023

10/10 Fremragende

Karishma

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely stay
Lovely stay, we were only there for one night so hard to judge further but was a great stay. Spacious room and good shower pressure. Park in NCP Siddals road, cheapest option and only few mins walk to hotel.
Overnattede 1 nat i august 2023
Svar fra GSA den 17. sep. 2023
Thank you for taking the time to post a review regarding your recent visit to the Holiday Inn Derby Riverlights, I am very pleased to read you had an enjoyable time.I will pass your lovely comments to all the team members, it is always great to share positive feedback and success. I hope we can welcome you back again in the near future.

10/10 Fremragende

Ailsa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
10/10 review
Staff were very friendly and helpful. Hotel very clean, Central location. Breakfast was excellent.
Overnattede 2 nætter i august 2023
Svar fra Guest Service Assistant den 25. sep. 2023
Good morning, thank you for posting a review. We are so glad you enjoyed your stay here with us at Holiday Inn and we can't wait to welcome you back here in the future!

8/10 Udmærket

john

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent staff
We stayed for two nights, check in was smooth, and hotel is centrally located next to the river, bus station and shopping area. We went out for the evening and left our air con on, but on returning the room was not cool, we decided it wasn't going to be a good night so went to reception to complain. Immediately we were offered the chance to change rooms and while they ensured the room was ready a complimentary drink at the bar. The staff couldn't have done more to help. There was an issue with the TV suddenly coming on in the middle of the night which is disconcerting and it happened both nights. Despite the problems we encountered we enjoyed our short stay because of the staff All staff in the hotel; reception, bar, restaurant, and the local management team, are extremely customer focused and do everything they can to make your stay as comfortable as possible
Overnattede 2 nætter i august 2023
Svar fra GSA den 17. sep. 2023
Thank you for taking the time to post a review regarding your recent visit to the Holiday Inn Derby Riverlights, I am very pleased to read you had an enjoyable time.I will pass your lovely comments to all the team members, it is always great to share positive feedback and success. I hope we can welcome you back again in the near future.

8/10 Udmærket

Hans, Starnberg

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice Room with awesome view from my Room to River and City. Great and very clean room
Overnattede 2 nætter i juli 2023
Svar fra Guest Service Assistant den 4. aug. 2023
Good evening, thank you for your feedback, We are happy to hear that you enjoyed your stay with us. We will pass along the kind words to our members of staff and the housekeeping team. Thankyou for the positive review.

8/10 Udmærket

JEFF

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 2 nætter i juli 2023

10/10 Fremragende

E

Overnattede 1 nat i juli 2023

10/10 Fremragende

Hiroyuki

Overnattede 1 nat i juli 2023

10/10 Fremragende

Raquel

Overnattede 2 nætter i juli 2023

10/10 Fremragende

Kiran Raj

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Exceptional service from the staff
Staff at the hotel were superb. Extremely friendly and extremely helpful. The staff made the stay wonderful
Overnattede 2 nætter i juli 2023
Svar fra Guest Service Assistant den 4. aug. 2023
Good evening, thank you for leaving us such a positive review, we really appreciate the kind words. And look forward to welcoming you back to the hotel in the future.

10/10 Fremragende

Martin

Overnattede 1 nat i juli 2023

4/10 Dårligt

Elaine

Overnattede 1 nat i juni 2023

10/10 Fremragende

Zoe

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent location, super helpful receptionist
Excellent, very central location but still very quiet. ENORMOUS and really comfy bed, large room and very clean. Only downside was the aircon wasn't working but it didn't get too hot. Huge thank you to Jess on reception who was able to give me my key before official check-in time and HOURS before I got back ridiculously late. She also got my bag put in the room while I was out so I only had to think about getting in and falling asleep at the end of a VERY long day. Brilliant customer service :-)
Overnattede 1 nat i juni 2023