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Anmeldelser af The Lumen

4 out of 5
The Lumen
6101 Hillcrest Ave, Dallas, TX

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 528 af i alt 1002 anmeldelser" "
Bedømmelse på 8 − Udmærket. 252 af i alt 1002 anmeldelser" "
Bedømmelse på 6 − Okay. 126 af i alt 1002 anmeldelser" "
Bedømmelse på 4 − Dårligt. 56 af i alt 1002 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 40 af i alt 1002 anmeldelser" "

9,0/10

Rengøring

8,8/10

Service og personale

7,6/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Vicki

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Cute and comfy
Overnattede 1 nat i marts 2024

2/10 Forfærdeligt

Jaime, Cedar Park

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
They are unable to fix an AC unit.If your room is not to your desired temperature, ask for a new room immediately not for the technician. They came to my room 3 times and it never worked properly, had to open the balcony window... very retro.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Carol

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

6/10 Okay

Juliette Schlauder

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
We were disappointed by the hotel. Our room’s toilet kept running and they told us they could not fix it. The staff was helpful and nice. The gym is too small and felt dated with equipment that was old too. The shower floor was extra slippery. We asked for extended checkout time, the person at the desk was polite and accommodating. However when we got back to the hotel later, another employee told us we could not have it. Overall, it was a lot of very good, the staff, and disappointment: the facilities.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

leonardo, Austin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Erik

Overnattede 1 nat i april 2024

8/10 Udmærket

Brad, Mt. Pleasant

Overnattede 2 nætter i april 2024

6/10 Okay

MATTHEW

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Very friendly staff but the rooms need to be cleaned better between stays. I wiped down the bedside table and so much dirt came off I was afraid to look in corners. I am immunocompromised so I was not happy. The public areas of the property looked great.
Overnattede 2 nætter i april 2024

10/10 Fremragende

Tracey, Cedar Park

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place. This is my 3rd time at the Lumen. Each time has been awesome. Staff has been welcoming and willing to go the extra mile.
Overnattede 1 nat i april 2024
Svar fra Guest Service Manager den 26. apr. 2024
Thank you for your feedback, we are honored that you chose to stay with us here at The Lumen!

10/10 Fremragende

Flogers, Edmond

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Enjoyed my time at this place, nice, clean and such a friendly staff and atmosphere!
Overnattede 1 nat i marts 2024
Svar fra Tonya German - Guest Service Manager den 26. apr. 2024
Thank you for your feedback! We are pleased to hear that you enjoyed your stay. We hope to see you again in the near future!

8/10 Udmærket

Marco

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect location, the only down side: a self parking for guest’s is not offered
Overnattede 4 nætter i marts 2024
Svar fra Guest Service Manager den 26. apr. 2024
We sincerely apologize for the inconvenience caused to you regarding the parking and hope this does not hinder any future stays. Thank you for choosing The Lumen.

8/10 Udmærket

Wojciech

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice hotel
Overnattede 1 nat i marts 2024
Svar fra Guest Service Manager den 26. apr. 2024
Thank you for your feedback, we hope to see you again in the near future!

6/10 Okay

Andrew

Forretningsrejsende
Synes godt om: Rengøring
I’m sad that I go downgraded upon arrival because the room I paid for “wasn’t ready yet” even though it was several hours after the check in time.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Anthony a

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Guest Service Manager den 26. apr. 2024
Thank you for your feedback! We hope to see you again in the near future!

6/10 Okay

Tamara

Rejste med partner
Synes godt om: Rengøring, service og personale
Nice safe area, walkable. Close drive to the things we wanted to do. Pool area closed off so not able to go outside to sit and relax. VERY expensive bottles of water in room, could buy a whole case with lots of change left over from Walmart for this price. Bathroom door was a joke! Noisy and hard to close. Room and facilities were very clean. Would not stay here again for the price. Valet parking was a pain and continually having to tip each time you picked up or dropped off your car.
Overnattede 2 nætter i marts 2024
Svar fra Guest Service Supervisor den 25. mar. 2024
Thank you for your feedback.

10/10 Fremragende

Matt

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Close to where we wanted to go.
Overnattede 1 nat i marts 2024
Svar fra Tonya German - Guest Service Manager den 25. mar. 2024
Thank you for your feedback. We appreciate your business and hope to see you again in the near future!

8/10 Udmærket

khara

Synes godt om: Service og personale
Nice hotel room was a little small. Wish there was self parking not only valet
Overnattede 1 nat i marts 2024
Svar fra Guest Service Manager den 25. mar. 2024
Thank you for choosing The Lumen. We sincerely apologize for the inconvenience of not having self-parking, we hope this does not keep you from visiting in the near future!

6/10 Okay

Nina

Synes ikke om: Rengøring
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Tino, Mill Valley

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Guest Service Manager den 22. mar. 2024
Thank you for your feedback, we hope to see you again in the near future! Thank you for choosing The Lumen!

10/10 Fremragende

John, Longview

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice property
Overnattede 1 nat i februar 2024

8/10 Udmærket

Keri

Overnattede 3 nætter i februar 2024

10/10 Fremragende

Jane

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I got worried after I booked The Lumen when I read some of the reviews, but none of that turned out to be the case for us. We had an exceptional time and found the hotel to be quiet, comfortable, and exceptionally convenient. Yes, you have to use their valet-- but they are super about getting the car in and out and it never took more than 10 minutes. The area is busy and actually, the valet simplifies things. The desk and valet attendants were friendly, approachable and well spoken. Our beds were comfortable (and I'm picky)-- with 4 pillows per bed, each one slightly different so you can find the one that works best for you. The shower was AMAZING-- great shampoo, conditioner and body wash. The only thing I think they could improve would be the quality of the towels-- they're not fluffy and soft. We didn't eat at the onsite restaurant so I can't comment on that but overall, it was a big win!
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Rania

Synes godt om: Rengøring
Overnattede 1 nat i februar 2024

10/10 Fremragende

Hyun Kyung

Overnattede 7 nætter i januar 2024

10/10 Fremragende

Chad

Overnattede 1 nat i februar 2024
Svar fra Guest Service Manager den 22. mar. 2024
Thank you for choosing The Lumen! We are honored to see that you have enjoyed your stay, we hope to see you in the near future! Thank you for choosing The Lumen!

6/10 Okay

Matthew

Rejste med familie
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Weekend getaway
It was perfect for what we were doing and very close to our tennis tournament. Hotel was nice and rooms were big. But when we got there at 4 the room wasn’t ready but we were offered free cocktails. The service is no where near the level of the actual hotel. It is severely lacking from the front desk to the bar/ restaurant. Restaurant was never busy and service was super slow and not professional. The valet was great and professional, I believe his name was Omar. Basically nice boutique hotel but service was not up to the level.
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Patricia, Coeur d Alene

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location next to SMU and the G.W. Bush Presidential Library. Service and accommodations were top rated!
Overnattede 1 nat i februar 2024

10/10 Fremragende

Tracey

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

8/10 Udmærket

Kathryn

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra Guest Service Manager den 26. mar. 2024
Thank you for your feedback! we hope to see you again in the near future. Thank you for choosing The Lumen!

8/10 Udmærket

Jennifer

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024
Svar fra Guest Service Manager den 26. mar. 2024
We appreciate your feedback! We hope to see you in the near future. Thank you for choosing The Lumen!

10/10 Fremragende

Leroy moore

Overnattede 1 nat i januar 2024
Svar fra Guest Service Manager den 26. mar. 2024
We appreciate your feedback! We are honored to see you have enjoyed your stay with us. We hope to see you again in the near future!

8/10 Udmærket

Sharon

Overnattede 2 nætter i januar 2024

8/10 Udmærket

Tim

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very gracious, especially the valet guy! The room was very spacious and the shower was huge! The bed was very comfortable. Our only complaint was there were no USB ports! Those would have been nice!
Overnattede 2 nætter i januar 2024
Svar fra Guest Service Manager den 26. jan. 2024
Thank you for your feedback, we are honored to see that you have enjoyed your stay with us, we will be making all the necessary changes to ensure a more pleasurable guest experience. We hope to see you again in the near future! Thank you for choosing to stay with us!

10/10 Fremragende

Simone, New York

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra Tonya German - Guest Service Manager den 26. jan. 2024
Thank you for your feedback and choosing The Lumen, we are honored to see you have enjoyed your stay! We hope to see you again soon!

10/10 Fremragende

Kate F

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
it was a great stay
Overnattede 2 nætter i januar 2024
Svar fra Tonya German - Guest Service Manager den 18. jan. 2024
Thank you for your feedback, we strive to offer a memorable guest experience, we hope to see you again here at The Lumen!

6/10 Okay

Susan

Overnattede 2 nætter i januar 2024

10/10 Fremragende

Anna Maria

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Guest Service Manager den 10. jan. 2024
Thank you for your feedback. We strive to provide a memorable guest experience. We hope to see you again in the near future, thank you for choosing The Lumen.

10/10 Fremragende

Mary, Longview

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful property with the most wonderful staff and amenities! We will be back!
Overnattede 2 nætter i december 2023
Svar fra Guest Service Manager den 10. jan. 2024
Thank you for your feedback. We strive to provide a memorable guest experience. We hope to see you again in the near future, thank you for choosing The Lumen.

10/10 Fremragende

Nina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i januar 2024
Svar fra Guest Service Manager den 10. jan. 2024
Thank you for your feedback. We strive to provide a memorable guest experience. We hope to see you again in the near future, thank you for choosing The Lumen.

10/10 Fremragende

Laszlo

Overnattede 3 nætter i december 2023
Svar fra Guest Service Manager den 10. jan. 2024
Thank you for your feedback. We strive to offer a memorable guest experience. We hope to see you again, thank you for choosing The Lumen!

10/10 Fremragende

John

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i december 2023
Svar fra Guest Service Supervisor den 30. dec. 2023
Thank you for your feedback. Our goal is to ensure a memorable guest experience. We Hope to see you again in the future!

2/10 Forfærdeligt

Verificeret rejsende

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Needs improvement
My key didn’t work half the time, the service was quite poor (messed up my simple coffee order, overcharged me for a coffee even), and the hotel room tea kettle had rust.
Overnattede 1 nat i december 2023
Svar fra Guest Service Supervisor den 30. dec. 2023
Thank you for your feedback, we sincerely apologize if your expectations were not met. We have addressed and resolved all mentioned issues that have negatively impacted your stay to ensure no one will have the same issues and to have a more memorable guest experience. Thank you for choosing to stay with us.

10/10 Fremragende

Diana

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Guest Service Supervisor den 30. dec. 2023
Thank you for your feedback, we strive to ensure a memorable guest experience, we hope that we have been able to provide that for you. Thank you for choosing to stay with us and hope to see you again.

6/10 Okay

David

Rejste med familie
Synes ikke om: Service og personale
Overnattede 1 nat i december 2023
Svar fra Guest Service Supervisor den 30. dec. 2023
Thank you for your feedback, we sincerely apologize for any inconvenience that have negatively impacted your stay. We have addressed mention issues and resolved them immediately. Thank you for choosing to stay with us!

8/10 Udmærket

Danny A

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great location. The only small complaint was the lack of in room coffee and bottled water.
Overnattede 5 nætter i december 2023
Svar fra Guest Service Supervisor den 30. dec. 2023
Thank you for your feedback. We sincerely apologize for the inconvenience. We are happy to oblige any additional amenities upon request to assure a positive guest experience. Thank you for choosing to stay with us. We hope to see you again soon.

10/10 Fremragende

Clara

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Stayed for the night.
Great service starting with the valet, front desk person was friendly and the bartender was amazing.
Overnattede 1 nat i december 2023
Svar fra Guest Service Supervisor den 30. dec. 2023
thank you for your feedback. We strive to ensure a memorable guest experience; we are honored to see we have provided that for you. Hope to see you again in the near future.

6/10 Okay

Lindsay

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Faciliteter
Overnattede 1 nat i december 2023
Svar fra Guest Service Supervisor den 1. jan. 2024
Thank you for your feedback.

4/10 Dårligt

Richard

Overnattede 1 nat i december 2023
Svar fra Guest Service Supervisor den 18. jan. 2024
Resonse has been given to guest

10/10 Fremragende

Amanda

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i december 2023
Svar fra Guest Service Supervisor den 1. jan. 2024
Thank you for your feedback. We strive to offer a memorable guest experience; we are honored to see we have provided that for you.

4/10 Dårligt

Dawson

Overnattede 1 nat i december 2023
Svar fra Guest Service Supervisor den 1. jan. 2024
Response has been delivered