Facilitet på overnatningsstedet
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Anmeldelser af MainStay Suites Cotulla

2.5 out of 5
MainStay Suites Cotulla
NWQ I-35 Service Rd & Pena Rd, Cotulla, TX

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 84 af i alt 152 anmeldelser" "
Bedømmelse på 8 − Udmærket. 32 af i alt 152 anmeldelser" "
Bedømmelse på 6 − Okay. 11 af i alt 152 anmeldelser" "
Bedømmelse på 4 − Dårligt. 8 af i alt 152 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 17 af i alt 152 anmeldelser" "

8,8/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Ismael

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
En gral bien, cumple con lo que uno quiere. Lo malo es que estaban areglando las calles afuera pero esto no es culpa del hotel
Overnattede 1 nat i april 2024
Svar fra Juan den 7. maj 2024
Gracias por su comentario, y esperamos que siempre le gusta nuestro hotel cuando estas in el pueblo.

10/10 Fremragende

Luis

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice hotel
Overnattede 3 nætter i april 2024
Svar fra Juan den 25. apr. 2024
Thank you for your positive review. We are glad your stay with us was great. We look forward to seeing you next time.

10/10 Fremragende

Carlos

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Juan den 16. apr. 2024
Thank you for the 5/5 review. We appreciate your business and look forward to you booking your next stay with us. If there is anything we can do for you please let us know.

10/10 Fremragende

Lynda

Rejste med partner, Rejste med kæledyr
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice amenities, reasonably priced, pet friendly
Overnattede 1 nat i april 2024
Svar fra Juan den 12. apr. 2024
We are glad to hear you had an amazing experience at our hotel. We value your business and we do our best to always ensure our guest enjoy their stay. We look forward to seeing you next time and providing the same great quality every time.

8/10 Udmærket

Andres

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Juan den 9. apr. 2024
We appreciate your review. It is our goal to aways make sure our guest are satisfied with our hotel. Your feedback is noted and we will strive to make your next stay even more enjoyable.

8/10 Udmærket

Preston

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Noise is part of the location, it’s right next to the highway. But inside it’s fine.
Overnattede 1 nat i april 2024
Svar fra Juan den 9. apr. 2024
Thank you for your positive review. We apologize for the noise due to our location. Next time we will do our best to assign you a room that faces away from the highway.

2/10 Forfærdeligt

daniel

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
La peor experiencia en un hotel en mi vida , no vengan aquí , al hacer Check in el personal fue rudo y grosero viajo muchísimo y la primera vez que me piden información personal que uno no desea compartir , me denigro por se mexicano , llegamos noche y deseábamos descansar y a las 8 am pasa la Camarista abrió nuestra puerta y no dejo descansar al reclamar dijo que debimos poner un letrero de no molestar que el cuarto de hotel no tenía malísimos nunca regresaría ni recomiendo este lugar
Svar fra Juan den 5. apr. 2024
We apologize for this experience. It is hotel policy that we check all rooms when they are due to checkout to see if the guest has left. The housekeeper will knock on the door first, and if no response is heard, they will proceed with entering the room. When we see a do not disturb sign, we will not knock unless it is past check out time.

8/10 Udmærket

Virgilio

Overnattede 1 nat i marts 2024
Svar fra Juan den 12. apr. 2024
Thank you for your review. If there is anything we can do to make your stay better with us next time please let us know and we will accommodate any request you may have.

10/10 Fremragende

sonia

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024

8/10 Udmærket

RAMON

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The room was great, the staff nice, elevator had an issue and my tv was stuck on one channel. other than that everything was good, I would definitely stay here again.

10/10 Fremragende

Roberto

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Check-in was an absolute breeze. The lobby was quiet and quaint. Will likely be pulling up to this location again soon.
Overnattede 1 nat i januar 2024

10/10 Fremragende

Joanna

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2024

2/10 Forfærdeligt

Ixcheel Anaya

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
El lugar estaba muy sucio, nos cambiaron de cuarto 3 veces, ya que el primero tenía cucarachas y en el segundo no servía el baño y no podían ayudarnos, nos sugirieron bajar al baño pero fue una experiencia terrible, lugar muy sucio.
Overnattede 1 nat i januar 2024

6/10 Okay

Eliel

Overnattede 1 nat i januar 2024

10/10 Fremragende

Helena

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I really liked that it didn't smell like cigar smoke, most cheaper hotels have that kind of smell so that was great.
Overnattede 1 nat i december 2023

10/10 Fremragende

Dorine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024

6/10 Okay

karenn

Rejste med familie
Synes ikke om: Rengøring
Overnattede 1 nat i december 2023

4/10 Dårligt

Carlos

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Værelsets komfort
No tuve sofá cama
Overnattede 1 nat i december 2023
Svar fra Juan den 20. dec. 2023
I apologize for the inconvenience, we will work on this, so this will not be an issue for your next stay with us.

10/10 Fremragende

Lateefah

Overnattede 1 nat i december 2023

10/10 Fremragende

David

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023

10/10 Fremragende

Scott

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023

8/10 Udmærket

Juan Agustin Sanchez

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They did not prepare breakfast because they only have a few people in the hotel. Anyway the clerk give us some biscuits, burritos and orange juice.
Overnattede 1 nat i november 2023

2/10 Forfærdeligt

Erika

Overnattede 3 nætter i november 2023

4/10 Dårligt

Veronica

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My stay was good the first night,second night was horrible.I was awaken by running n thumping on my ceiling.Who in their right mind puts a family above with small kids.FYI family with kids go in the 1st floor or a room where u won't have ppl staying on the floor above.
Overnattede 2 nætter i november 2023
Svar fra Juan den 20. dec. 2023
We apologize for this misfortune, your review has been noted, and will be taken into consideration.

2/10 Forfærdeligt

sonia

Rejste med familie
Reserveration was not correct and elevators we out
Overnattede 1 nat i november 2023

2/10 Forfærdeligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Do not stay there!
Definitely would not stay there again. Dried food in sink, floor had mud all over it, sink drain was clogged. Hair on the bathroom tub wall, hair in the bed sheets and on pillow cases as well as some other debris, air conditioner smelled like an ash tray everytime it turned on, no coffee pot in room, coffee pot in breakfast area was broken, elevators were broken, milk that was poured inside pitcher had milk rings on it like it had been sitting outside at various levels. I'm sure I'm forgetting something but that's currently what I remember off hand. I would absolutely pick any other hotel besides this one! Had I known you could upload photos prior to this review I definitely would've taken and uploaded them!
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, værelsets komfort
Elevator doesn’t work and I was on 4th floor
Overnattede 1 nat i oktober 2023

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale
Overall good deal but with some trade offs.
Overall for the price of about $70 it was a good deal. Room was clean and the service was prompt. However, the elevator was broken, the shower did not have a curtain, and a knob on the stove was broken. The problems were addressed promptly during my stay. The breakfast is OK but things run out fast but it is unique for a suite to offer free breakfast anyway. Regarding the comfort there was lots of noise from some kind of motor or machine running, maybe it was the laundry room but not sure, and you could hear lots of doors shutting in the early morning hours.
Overnattede 3 nætter i september 2023

10/10 Fremragende

Clarissa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023

8/10 Udmærket

Cassandra

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was good, the only complaint would be all the tiny cockroaches in the kitchen area.
Overnattede 1 nat i september 2023

10/10 Fremragende

Sergio

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location. Parking lot a complete mess for our big trucks.
Overnattede 1 nat i august 2023

6/10 Okay

Maria, Corpus Christi

Synes godt om: Service og personale
Overnattede 1 nat i august 2023

10/10 Fremragende

Sharon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juli 2023

10/10 Fremragende

Margaret

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was very nice and close the everything.
Overnattede 1 nat i juni 2023
Svar fra Juan den 20. dec. 2023
Thank you for the good review, we strive to always keep our guest happy while they are away from home.

2/10 Forfærdeligt

Lazaro, Houston

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juli 2023

6/10 Okay

Hugo

Rejste med familie og småbørn
Synes godt om: Rengøring
Overall good experience, some of my issues where no toilet paper in the bathroom, and the kitchenette area wasn’t cleaned, there where still scrums on the counter from previous guess.
Overnattede 1 nat i juli 2023

6/10 Okay

Israel

Overnattede 1 nat i juli 2023

10/10 Fremragende

EDGAR SANTIAGO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juli 2023

10/10 Fremragende

Jessica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juni 2023

10/10 Fremragende

Leonardo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very comfortable but wish the pool was
Overnattede 7 nætter i juni 2023

2/10 Forfærdeligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Rengøring, service og personale
Wrong time to stay. Great Hotel still.
They had a local problem never experienced before with them, all clean personnel quit their job and a room that should be assigned to me since a day before was assigned uncleaned and there was no other available to stay, I have to go to a different local hotel. The Manager was never present physically nor over the phone... this issue was resolved with a full refund for both nights.
Overnattede 2 nætter i juni 2023

2/10 Forfærdeligt

Jesse

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Arrive and checked in. Got our room key and went up to the room. Opened the door and room was completely dirty as if it had not been touched by housekeeping. Went back down stairs and told the front desk representative. He called the manager because they didn’t have any rooms available. I could hear manager on the phone, she was rude to her employee and didn’t really care about the issue.
Overnattede 1 nat i juni 2023

2/10 Forfærdeligt

Jose

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Rooms were disgusting, and bedbugs, all in the bed, moldy green paws
Overnattede 1 nat i juni 2023

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pleased with hotel
Clean and comfortable!
Overnattede 1 nat i maj 2023

8/10 Udmærket

Jesse

Synes godt om: Rengøring, service og personale
Property was nice, clean, and quite. However pool was very dirty. It was tinted green
Overnattede 1 nat i maj 2023

10/10 Fremragende

Leonardo

Overnattede 2 nætter i maj 2023

4/10 Dårligt

Sylvia

Overnattede 1 nat i maj 2023

10/10 Fremragende

Leonardo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Comfortable
Overnattede 4 nætter i maj 2023

8/10 Udmærket

Libby

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Kitchenette convenience
Super comfortable bed, exceptional friendly staff, breakfast and coffee ready early.
Overnattede 2 nætter i maj 2023

8/10 Udmærket

Emmanuel

Overnattede 1 nat i maj 2023