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Anmeldelser af Holiday Inn Express & Suites Cotulla, an IHG Hotel

2.5 out of 5
Holiday Inn Express & Suites Cotulla, an IHG Hotel
624 Las Palmas, Cotulla, TX

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 93 af i alt 150 anmeldelser" "
Bedømmelse på 8 − Udmærket. 32 af i alt 150 anmeldelser" "
Bedømmelse på 6 − Okay. 7 af i alt 150 anmeldelser" "
Bedømmelse på 4 − Dårligt. 13 af i alt 150 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 5 af i alt 150 anmeldelser" "

8,8/10

Rengøring

9,0/10

Service og personale

8,2/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Donna, Atlanta

Overnattede 1 nat i april 2024

10/10 Fremragende

Deborah

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stephanie, Kimberly and Kathy were so kind and welcoming! Give them a raise!
Overnattede 1 nat i marts 2024

10/10 Fremragende

Cynthia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is a good option to stay on your way to Laredo. My only complaint is the bathroom. It need some updates.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Citlali

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything
Overnattede 2 nætter i marts 2024

10/10 Fremragende

MYRNA ARACELI

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023

2/10 Forfærdeligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
The room smelled bad and had dust everywhere. All over the walls too. Bathroom mirror broken and blow dryer almost started a fire with all the dust in it. Sheets were used. So not recommend.
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

marcus

Overnattede 1 nat i oktober 2023

10/10 Fremragende

Susan M

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It was an amazing very fun trip.
Overnattede 1 nat i september 2023

10/10 Fremragende

Laurie

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It had a late check out
Overnattede 1 nat i august 2023

8/10 Udmærket

Cynthia

Rejste med partner
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
The staff could be more helpful. I had to ask for breakfast time. This hotel is a good option to spend the night.
Overnattede 1 nat i august 2023

10/10 Fremragende

Juan Carlos

Overnattede 1 nat i juni 2023

10/10 Fremragende

David

Overnattede 1 nat i juni 2023

8/10 Udmærket

Marcus

Forretningsrejsende
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Comfortable
Overall, it was great. Bed & room were comfortable, breakfast was good as well. Only thing when I arrived my nightstand & phone had a powder substance all over it, I cleaned it.
Overnattede 3 nætter i maj 2023

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juni 2023

10/10 Fremragende

Feenando

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great staff, great room condition and awesome breakfast.
Overnattede 1 nat i maj 2023

10/10 Fremragende

Susan M

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent stay
The room was nice and cool when I came in . I had everything I needed right there in the room. I didn’t have to ask for anything. Nice comfortable bed and great lighting. The breakfast was amazing as well. I would recommend this hotel to anyone. Nice and quiet also no noise at all.
Overnattede 1 nat i april 2023

10/10 Fremragende

Mona

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i marts 2023

10/10 Fremragende

Alma

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Not enough light in the rooms but I guess they are all like that for a reason.
Overnattede 1 nat i marts 2023

10/10 Fremragende

Jesse

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
STx Cotulla Friendly
Very friendly and very professional. Will stay there again.
Overnattede 3 nætter i februar 2023

4/10 Dårligt

Verificeret rejsende

Rejste med familie
No next time.
The stay at this hotel was not good at all. The room had a gas smell odor in the room, the bath tub/shower was stained, had a big dirty ring inside of tub. The mattress was uncomfortable and wore out. Not updated at all. Please fix issues.
Overnattede 1 nat i februar 2023

8/10 Udmærket

ZULFIQAR

Forretningsrejsende
Synes godt om: Service og personale
Overnattede 1 nat i februar 2023
Svar fra Kimberly D den 13. feb. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express COTULLA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Udmærket

Francisco

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
We arrived late but the room was ready spacious and nicer than expected. Lovely hotel.
Overnattede 1 nat i januar 2023
Svar fra Kimberly D den 13. feb. 2023
Thank you for taking the time to tell us about your experience at Holiday Inn Express COTULLA.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Fremragende

Enrique Daniel Pérez

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Muy ordenado todo
Overnattede 1 nat i december 2022
Svar fra Kimberly D den 13. feb. 2023
Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express COTULLA.Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro.

10/10 Fremragende

Carmen

Overnattede 1 nat i november 2022

10/10 Fremragende

Keith

Overnattede 1 nat i oktober 2022
Svar fra Kimberly D den 23. okt. 2022
Thank you so much. We appreciate your feed back. We strive to make every stay great!

10/10 Fremragende

nohemi

Overnattede 1 nat i august 2022

2/10 Forfærdeligt

Emmanuelle

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Synes ikke om: Værelsets komfort
Los colchones pésimos no pude dormir bien
Overnattede 1 nat i juli 2022
Svar fra Kimberly D den 26. jul. 2022
Gracias por elegir Holiday Inn Express y por tomarse el tiempo para compartir sus comentarios sobre su experiencia en Holiday Inn Express COTULLA. Me gustaría comenzar disculpándome por no haber cumplido con sus expectativas. Nos esforzamos por hacer que cada estadía sea lo más placentera y cómoda posible, y utilizaremos sus comentarios para entrenar a nuestro equipo a fin de brindar una mejor experiencia en el futuro. Espero que nos brinde la oportunidad de quedarse con nosotros nuevamente para demostrarle que su estadía insatisfactoria fue una excepción. Nuevamente, gracias por compartir sus comentarios, y si puedo ayudarlo, comuníquese conmigo directamente al 8308792000 . Sinceramente, kimberly davis Gerente general 8308792000

10/10 Fremragende

Juan Pablo, San Pedro Garza García

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excelente precio y ubicación.
Overnattede 1 nat i juli 2022
Svar fra Kimberly D den 26. jul. 2022
Gracias por tomarse el tiempo para contarnos sobre su experiencia en Holiday Inn Express COTULLA. Fue un placer hablar con usted en la recepción cuando se registró. Ha sido un placer tenerte alojado con nosotros. Tenga en cuenta que sus comentarios son extremadamente valiosos para nosotros. Utilizamos comentarios, como los suyos, para realizar cambios continuos en nuestra marca para mejorar la experiencia de los huéspedes. Esperamos que nos brinde la oportunidad de servirle nuevamente en el futuro. Nuevamente, gracias por elegir Holiday Inn Express, y si puedo ayudarlo, comuníquese conmigo directamente al 8308792000

10/10 Fremragende

Kimberley

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best Hotel in Cotulla
Kimberley was an awesome manager! She does a wonderful job checking people in and makes everyone feel welcome! Breakfast was delicious and all staff were friendly.
Overnattede 1 nat i juli 2022

10/10 Fremragende

Cynthia

Overnattede 1 nat i juni 2022

10/10 Fremragende

Cynthia

Overnattede 1 nat i juni 2022

8/10 Udmærket

David

Overnattede 1 nat i maj 2022
Svar fra Kimberly D den 26. jul. 2022
Thank you for taking the time to tell us about your experience at Holiday Inn Express COTULLA. It was a pleasure speaking to you at the front desk when you were checking in. It has been a pleasure to have you stay with us. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please contact me directly at 8308792000

10/10 Fremragende

Marshall

Overnattede 2 nætter i marts 2022

10/10 Fremragende

Deborah

Rejste med familie
Great stay
Very friendly! Took us in immediately after we were bumped from Hampton Inn due to maintenance issues . We were cancelled at last minute and the Holiday Inn was great getting us into a room .
Overnattede 4 nætter i marts 2022

10/10 Fremragende

Noe

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2021

10/10 Fremragende

Robert

Overnattede 1 nat i december 2021

10/10 Fremragende

edward

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The mattress was uncomfortable
Overnattede 2 nætter i november 2021

10/10 Fremragende

Kassandra

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i oktober 2021

4/10 Dårligt

Matthew

Forretningsrejsende
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Bugs everywhere
It smelt terrible. It had dead bugs all over the room and in the hallways.
Overnattede 2 nætter i august 2021

10/10 Fremragende

Maria

Overnattede 1 nat i august 2021

6/10 Okay

Edin

Overnattede 2 nætter i juli 2021

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring
Excellent service.
Overnattede 1 nat i juli 2021
Svar fra Kimberly D den 6. aug. 2021
Thank you for taking the time to tell us about your experience at Holiday Inn Express COTULLA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was right next to some restaurants
Overnattede 1 nat i juni 2021
Svar fra Kimberly D den 6. aug. 2021
Thank you for taking the time to tell us about your experience at Holiday Inn Express COTULLA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was one of the best stays I have ever had, the staff were super attentive and always smiling
Overnattede 1 nat i maj 2021

4/10 Dårligt

Alberto

Rejste med familie
Synes ikke om: Rengøring, service og personale
A headache from the start. Booked a room with 2 queen beds. When I arrived, I was told my reservation was for a single bed room instead of a double bed. Luckily, this was a family trip, and another family member and I switched rooms. Otherwise, the person that was going to stay with me in my room would have had to sleep on the floor or I sleep on the floor. Next, I understand the covid situation. But not having your room cleaned daily, not receiving clean towels and so forth is just ridiculous. We were told rooms would not be cleaned unless someone stays for 5 consecutive days or more, then rooms would be cleaned. So, all in all, it was not that great of an experience.
Overnattede 2 nætter i april 2021
Svar fra Kimberly D den 4. maj 2021
I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.

10/10 Fremragende

Verificeret rejsende

Overnattede 1 nat i april 2021
Svar fra Kimberly D den 18. maj 2021
Thank you for your feedback. We hope you stay with us again in the future.

6/10 Okay

Verificeret rejsende

Overnattede 3 nætter i april 2021
Svar fra Kimberly D den 26. apr. 2021
Thank you for your review. It is something that we will share with our staff to make better improvements.

10/10 Fremragende

Verificeret rejsende

Overnattede 1 nat i februar 2021
Svar fra Kimberly D den 23. feb. 2021
Thank you for taking the time to tell us about your experience at Holiday Inn Express COTULLA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

10/10 Fremragende

Blanks, Laredo

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice Clean Service Nice Clean Service Nice Clean Service
Overnattede 1 nat i januar 2021
Svar fra Kimberly D den 21. jan. 2021
Thank you for taking the time to tell us about your experience at Holiday Inn Express COTULLA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.

8/10 Udmærket

Luke

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Only negative is the reduced breakfast due to covid-19, just drinks and breakfast bars
Overnattede 1 nat i december 2020
Svar fra Kimberly D den 29. dec. 2020
Thank you for taking the time to tell us about your experience at Holiday Inn Express COTULLA. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.