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Anmeldelser af Crowne Plaza Chester, an IHG Hotel

4 out of 5
Crowne Plaza Chester, an IHG Hotel
Trinity Street, Chester, England

Anmeldelser

8,8

Fremragende

Bedømmelse på 10 − Fremragende. 537 af i alt 1004 anmeldelser" "
Bedømmelse på 8 − Udmærket. 336 af i alt 1004 anmeldelser" "
Bedømmelse på 6 − Okay. 80 af i alt 1004 anmeldelser" "
Bedømmelse på 4 − Dårligt. 33 af i alt 1004 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 18 af i alt 1004 anmeldelser" "

9,0/10

Rengøring

9,2/10

Service og personale

8,8/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Alice-May

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a brilliant 2 night stay with our 18 month old. The facilities were excellent, especially the clean swimming pool and changing rooms. The staff were very friendly and helpful and the location of the hotel was very convenient for transport, shops and dining. We would definitely stay here again and would recommend.
Overnattede 2 nætter i maj 2024
Svar fra Philip Turner den 19. maj 2024
Dear Alice-May,Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and everything the hotel has to offer! We hope to see you back at our hotel soon. Kind Regards, Philip Turner Assistant Reception Manager

10/10 Fremragende

Gail

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Locates right beside the city centre. Excellent property.
Overnattede 3 nætter i maj 2024
Svar fra Philip Turner den 13. maj 2024
Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and everything the hotel has to offer!

10/10 Fremragende

Jackie, Nottingham

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect location just minutes from all the shopping, bars and restaurants
Overnattede 2 nætter i maj 2024
Svar fra Philip Turner den 13. maj 2024
Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and everything the hotel has to offer!

8/10 Udmærket

lori, rockville

Forretningsrejsende
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel, poor service. The staff doesn't seem to want their jobs.
Overnattede 1 nat i maj 2024
Svar fra Philip Turner den 13. maj 2024
Dear Lori,Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. I want to apologise the service we provided wasn't up to our normal standards. Please do not hesitate to contact us directly should you require any further assistance.

10/10 Fremragende

lori, rockville

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great place to stay.
Overnattede 4 nætter i marts 2024
Svar fra Philip Turner den 13. maj 2024
Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and everything the hotel has to offer! We hope to see you back at our hotel soon.

10/10 Fremragende

Medwyn

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Like the rooms,swimming pool,and breakfast and location
Overnattede 1 nat i marts 2024
Svar fra Gaiane den 29. apr. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Fremragende

Allyson

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel and location
Overnattede 1 nat i april 2024
Svar fra Gaiane den 29. apr. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Fremragende

Georgina

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean rooms, good size, comfortable bed and amenities in room. Good location and lots of things to do close by.
Overnattede 2 nætter i marts 2024
Svar fra Gaiane den 26. mar. 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

4/10 Dårligt

Stephen

Synes ikke om: Service og personale
Overnattede 2 nætter i februar 2024
Svar fra Gabriela Turek den 13. mar. 2024
Thank you for taking the time to leave us your feedback. All feedback we receive is important so we can make sure that we are doing everything we can to make every guest stay the best it can be. Thank you for your feedback it is good to hear that you enjoyed your stay and everything the hotel has to offer! We hope to see you back at our hotel soon. Kind Regards, Gabriela Turek Reception Supervisor

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Gaiane den 27. feb. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Udmærket

Lee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very well located
Positives: Very well located for centre of city. Large tidy rooms Clean fresh looking hotel Polite staff Negatives Except for in the room, the rest of the Hotel was cold with the air conditioning on. Nearly everyone had their coats on! The car park is a little small, I needed to wait until someone left so I could get a space. Long wait at the bar (understaffed)
Overnattede 1 nat i februar 2024
Svar fra Gaiane den 27. feb. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Udmærket

Lisa

Overnattede 1 nat i februar 2024
Svar fra Gaiane den 26. mar. 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

10/10 Fremragende

Maureen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely hotel
Very pleasant stay. All staff very polite and helpful. Great location for Chester
Overnattede 1 nat i februar 2024
Svar fra Gaiane den 19. feb. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

2/10 Forfærdeligt

Reece

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, værelsets komfort
0/10
Awful experience at crowne plaza, walls are paper thin and do not stop any noise coming from rooms either side. This topped off with a 3am false fire alarm call and an hour outside with 0 feedback from staff what was going on made for a horrible stay. For the money, experience was awful. Facilities are lovely and location is perfect but would never visit again after a bad stay.
Overnattede 1 nat i februar 2024
Svar fra Reception den 27. feb. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. We are sorry to hear that your stay was not as you expected, please do not hesitate to reach out should you wish to further discuss. Kind regards, Crowne Plaza Chester Team

10/10 Fremragende

Sandra

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Location location
Great location. Meet up with friends for catch up for an overnight visit to the city. Lovely hotel.
Overnattede 1 nat i februar 2024
Svar fra Gaiane den 19. feb. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Fremragende

Lauren

Overnattede 2 nætter i februar 2024
Svar fra Gaiane den 16. feb. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Fremragende

Louisa

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent
Great hotel great service .Rooms need a little attention to detail on cleaning, but overall a fantastic stay
Overnattede 4 nætter i februar 2024
Svar fra Gaiane den 13. feb. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Udmærket

Melanie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lovely hotel and nice city to visit
Overnattede 1 nat i februar 2024
Svar fra Gaiane den 13. feb. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Fremragende

Tony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024
Svar fra Gaiane den 13. feb. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

4/10 Dårligt

Warren

Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Poor room standards
This could be a much nicer hoter. Centrally located to town with a nice bar and restaurant. Let down by very dated and worn rooms. Check in was delayed due to cleaning not completed. When we got to the room it was dull with old painted over wallpaper which was marked and peeling. The bathroom grouting was also worn and disoloured giving a not so clean feel Window was drafty infact I thought it was open at first. A shame could of been a much better hotel but not up to standards of some much cheaper options Lack of sockets near bed and no phone chargers.
Stained poor painted ceilings
Marked grouting
Peeling wallpaper
Overnattede 2 nætter i februar 2024
Svar fra Gaiane den 7. feb. 2024
Dear Warren, Thank you for taking the time to review your recent trip to Chester. We thank you for your feedback with regards to your stay as we are always looking for ways in which we can improve. We sincerely apologise for the issues you have raised and I will be sure to share your concerns with our Mantenance Manager to ensure that the repairs are made to prevent this from happening again. We hope to have the opportunity to welcome you back in hopes that we can show you that your experience was the exception. Please let me know if I can be of any further assitance. Kind regards, Gaiane. Front Office Manager.

8/10 Udmærket

Nicki

Overnattede 2 nætter i februar 2024
Svar fra Gaiane den 26. mar. 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

6/10 Okay

Andy

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Room needed a clean on arrival
Overnattede 2 nætter i januar 2024
Svar fra Gaiane den 2. feb. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Okay

Tanya

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Tv was only on bbc1 as remote broken. No shower gel, such a shame, especially in a more expensive Club room.
Overnattede 1 nat i januar 2024
Svar fra Gaiane den 2. feb. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Fremragende

Brenda

Overnattede 2 nætter i januar 2024
Svar fra Gaiane den 26. mar. 2024
Thank you for taking the time to share your feedback with regards to your recent stay with us. We are pleased that you have enjoyed your stay and we will to be sure to share your feedback to all management for further analysis. We hope to have the pleasure of welcoming you back please do not hesitate to reach out should you require any additional assistance. Kind regards, Gaiane. Front Office Manager

10/10 Fremragende

Joanna

Overnattede 2 nætter i januar 2024
Svar fra Gaiane den 22. jan. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Udmærket

Gareth

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i januar 2024
Svar fra Gaiane den 22. jan. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Okay

nicola

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
property is looking very tired , had a premier room but not worth the extra . location great , nice breakfast
Overnattede 1 nat i januar 2024
Svar fra Gaiane den 14. jan. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Udmærket

Agnes

Rejste med partner
Synes godt om: Service og personale, faciliteter
Overnattede 3 nætter i januar 2024
Svar fra Gaiane den 12. jan. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good all round service and stay. Very convenient location
Overnattede 3 nætter i januar 2024
Svar fra Gaiane den 11. jan. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Okay

Nigel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good location but comfort & food lacking
Hotel in a great location for Chester city centre, but lacking in several areas. The room had a King Size bed which was good but the under covers were to small and did not fit so made bed uncomfortable (see picture). We had made reservation at hotel to eat on both nights of our stay and menu had a good choice, we both ordered steaks and when they arrived were of a small size and clearly been cooked in the microwave which you can tell by the colour, were over cooked and had 'sears' lines' clearly added by touching a hot grill pan or similar. we mentioned this to the waiter who told us that they were using a lot more frozen food as it was cheaper and reducing the use of fresh ingredients to maintain profit margins and speed up cooking times etc. - not a good move. We cancelled the restaurant for the following night and ate in Chester centre, 5 mins walk. On checking out we the guy on reception asked if we had enjoyed our stay but did not listen to our reply as clearly he just expected us to say 'yes it was great' but he did hear us say 'your not listening' to which he replied I have an ear infection and can't hear! Why would you put an employee on reception that is a prime interface with your customers to check in/out if they can't hear properly? Overall a disappointing performance by Crowne Plaza Hotels on this occasion. On a good note the team in the Spa were excellent.
Overnattede 2 nætter i januar 2024
Svar fra Gaiane den 8. jan. 2024
Dear Nigel, I can assure you that your feedback is extremely important to us and I sincerely apologise for our shortcomings during your recent stay with us. I have contacted you to further discuss your feedback in more detail and hope to hear back from you. Kind regards, Gaiane. Front Office Manager.

8/10 Udmærket

Christine

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Gaiane den 8. jan. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Udmærket

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Gaiane den 8. jan. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Udmærket

Nathaniel

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Eveeything was really good apart from the bacon at breakfast. It was really tough
Overnattede 1 nat i januar 2024
Svar fra Gaiane den 2. feb. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Udmærket

Karl

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good standard hotel, restful stay
Well appointed centrally located hotel. Great bar and reception staff, rooms are spacious and have all youll need. Pricing a little higher than expected. Parking, although easy is an additional cost. All note worthy as a business traveller
Overnattede 1 nat i december 2023
Svar fra Gaiane den 8. jan. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Udmærket

Ann

Synes godt om: Faciliteter
Easy check in. Wardrobe doors need attention, not easy to open or close. The bathroom door also didnt close properly, bar area was very nice
Overnattede 2 nætter i december 2023
Svar fra Gaiane den 8. jan. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Fremragende

Darren

Overnattede 2 nætter i december 2023
Svar fra Gaiane den 22. jan. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Fremragende

Lynn

Overnattede 1 nat i december 2023
Svar fra Gaiane den 18. jan. 2024
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Fremragende

Naomi

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel, v comfortable room, fantastic restaurant staff. We have a member of our group who has a severe food allergy & they couldn't have been more helpful & serious about it. Excellent service. Would stay here again.
Overnattede 1 nat i december 2023
Svar fra Gaiane den 22. dec. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Fremragende

S

Overnattede 4 nætter i oktober 2023
Svar fra Gaiane den 21. dec. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Okay

Verificeret rejsende

Synes godt om: Service og personale, værelsets komfort
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Gaiane den 21. dec. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Udmærket

Niral

Rejste med familie
Synes godt om: Service og personale, værelsets komfort
Lovely pool and service.
Really great location and excellent service. The lobby area looks great. The rooms are a bit dated, probably need a good dusting as I saw dust on the electrics next to bedside table. My 5 year old who is quite tall for her age struggled to reach over the sink to brush her teeth, so its just little things in regards to accesibility to be mindful of when travelling with a young family. Breakfast is great. Nice selection and options available on request too. Pool is nice, clean and warm. we could have spent hours more in the pool.
Overnattede 2 nætter i december 2023
Svar fra Gaiane den 17. dec. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Udmærket

Nicholas

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Overnattede 2 nætter i december 2023
Svar fra Gaiane den 17. dec. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Udmærket

Susan

Overnattede 1 nat i december 2023
Svar fra Gaiane den 17. dec. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Fremragende

tina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
We will be back had a lovely stay thank you
Overnattede 3 nætter i november 2023
Svar fra Gaiane den 3. dec. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Fremragende

Eilish

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel is very stylish and comfortable. Our room was spacious and the bed enormous. The staff were superb unfailingly helpful and professional. Only drawback is the limited parking space directly owned by the hotel. However the Council-owned car park is immediately below the hotel and easily accessible.
Overnattede 1 nat i november 2023
Svar fra Gaiane den 3. dec. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Fremragende

Josée

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Bien situé
Overnattede 2 nætter i november 2023
Svar fra Gaiane den 3. dec. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

6/10 Okay

gwyneth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023
Svar fra Gaiane den 28. dec. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

8/10 Udmærket

Miss

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Reception den 19. nov. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Fremragende

Tony

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Second time I’ve been Crowne Plaza, I will be going again
Overnattede 1 nat i november 2023
Svar fra Reception den 19. nov. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager

10/10 Fremragende

Ifan

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Liked staff. Reasonable prices. City centre
Overnattede 1 nat i november 2023
Svar fra Gaiane den 15. nov. 2023
Thank you for taking the time to tell us about your experience at Crowne Plaza CHESTER. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly. Sincerely, Gaiane Thomas Front Office Manager