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Anmeldelser af Queen Victoria Hotel & Manor House by NEWMARK

5 out of 5
Queen Victoria Hotel & Manor House by NEWMARK
Portswood Close Portswood Ridge, Victoria & Alfred Waterfront, Cape Town, Western Cape

Anmeldelser

9,4

Enestående

Bedømmelse på 10 − Fremragende. 299 af i alt 392 anmeldelser" "
Bedømmelse på 8 − Udmærket. 73 af i alt 392 anmeldelser" "
Bedømmelse på 6 − Okay. 13 af i alt 392 anmeldelser" "
Bedømmelse på 4 − Dårligt. 4 af i alt 392 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 3 af i alt 392 anmeldelser" "

9,8/10

Rengøring

9,6/10

Service og personale

9,6/10

Faciliteter

9,6/10

Overnatningsstedets tilstand og faciliteter

9,2/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Øystein

Synes godt om: Service og personale
Fine rom og atmosfre, ingen utplass,dårlig frokost.
Overnattede 5 nætter i maj 2018
Svar fra Duty Manager den 7. jun. 2018
Dear Øystein Thank you for your review. We are glad that you enjoyed the room and the atmosphere. We strive for the best standards in everything we do and we will be addressing your breakfast concern. With kind regards, Queen Victoria Hotel Management and Staff

10/10 Fremragende

Clemente, La Habra

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staff and service. Excellent location.
Overnattede 2 nætter i maj 2024
Svar fra Jason La Fleur den 22. maj 2024
Good Afternoon Clemente,Thank-you so very much for your kind review and response - it is well receivedMany Thanks and Safe Travels,Jason

10/10 Fremragende

A J

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very convenient for waterfront. Lovely pool garden, room large with oversize bathroom
Overnattede 1 nat i februar 2024
Svar fra Jason La Fleur den 3. mar. 2024
Good Afternoon AJHow wonderful to read - thank-you for your time and review it is well appreciatedMany Thanks and Safe Travels,Jason

10/10 Fremragende

Miguel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Localização perfeita, conforto e qualidade de serviços
Overnattede 4 nætter i januar 2024
Svar fra Jason La Fleur den 20. feb. 2024
Good Afternoon Miguel,Thank-you!Many Thanks and Safe Travels,Jason

8/10 Udmærket

Linda

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
The hotel was well equipped so comfortable and clean, its proximity to the main road meant it was very noisy in our room and the swimming pool, the staff were very friendly and so helpful although there weren’t enough staff for breakfast service and at the bar early evening
Overnattede 3 nætter i januar 2024
Svar fra Jason La Fleur den 3. feb. 2024
Good Morning Linda,Thank-you so very much for the detailed review - it is highly appreciatedMany Thanks and Safe Travels,Jason

10/10 Fremragende

Laura

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We enjoyed a four night stay at the hotel. This is our second visit - location brilliant in an historic area of the waterfront. Staff very helpful, facilities exceptional with a beautiful pool area and fabulous spa ! Will go again!
Overnattede 4 nætter i januar 2024
Svar fra Jason La Fleur den 29. jan. 2024
Good Afternoon Laura,Thank-you so very much for your kind review and time - it is hugely appreciatedMany Thanks and Safe Travels,Jason

10/10 Fremragende

Madeleine

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Jason La Fleur den 26. jan. 2024
Good Morning Madeleine,Thank-you so very much for your time and kind review - it is hugely appreciatedMany Thanks and Safe Travels,Jason

10/10 Fremragende

Madison

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was in fabulous condition and the staff were extremely friendly. Despite Cape Town being a somewhat dangerous destination at the moment, I felt very safe and taken care of at the hotel, given proper guidance on activities and how to enjoy the surrounding area. I would definitely return to stay again!
Overnattede 5 nætter i januar 2024
Svar fra Jason La Fleur den 26. jan. 2024
Good Morning Madison,Thank-you so very much for your time and reviewit is greatly appreciatedMany Thanks and Safe Travels,Jason

10/10 Fremragende

Salvo

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful Stay
Overnattede 1 nat i januar 2024
Svar fra Jason La Fleur den 16. jan. 2024
Good Morning Salvo,Thank-you very much for your kind review and timeMany Thanks and Safe Travels,Jason

6/10 Okay

stuart, Hindhead

Synes godt om: Rengøring, faciliteter
Overnattede 3 nætter i januar 2024
Svar fra Jason La Fleur den 29. jan. 2024
Good Afternoon Stuart,Thank-you for your review points and time - it is hugely appreciatedMany Thanks and Safe Travels,Jason

10/10 Fremragende

karen

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was amazing from check-in to check-out…. The staff and property are perfection…. Breakfast and room service was delicious
Overnattede 1 nat i december 2023
Svar fra Jason La Fleur den 4. jan. 2024
Good Morning Karen,Thank-you very much for your time and responseMany Thanks and Safe Travels,Jason

10/10 Fremragende

ROGERS

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i december 2023
Svar fra Jason La Fleur den 24. dec. 2023
Good Evening Mr Rogers,Thank-you so much for your time and reviewMany Thanks and Safe Travels,Jason

10/10 Fremragende

Kenneth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent hotel near the ‘Waterfront’.
Extremely attentive and professional staff, good location for the Waterfront.
Overnattede 2 nætter i december 2023
Svar fra Jason La Fleur den 19. dec. 2023
Good Morning Kenneth,Thank-you very much for your time and feedback - it is hugely appreciatedMany Thanks and Safe Travels,Jason

6/10 Okay

Verificeret rejsende

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
This hotel has seen better times...
First, I will say that the hotel is located at the center of the V&A Waterfront district only steps away from restaurants and the mall. It is very convenient with great dining options just around the corner. The staff is very friendly and goes out of their way to make your stay very comfortable. However, the hotel rooms could use some renovations and refresh. The walls in our bathroom (toilet area) were bubbling out showing previous water damage which has not been fixed. There were signs of black mold on the crown molding in the shower and the shower floor had some red markings. Additionally, the bathroom vanity was damaged and the sink was draining very slowly. This is rather unacceptable for a hotel rated as 5-stars with nightly rates over $400 per night, It seems the upkeep of the hotel is not the priority for the owner which is a shame as it looks like this hotel was very nice in the past.
Overnattede 1 nat i december 2023
Svar fra Jason La Fleur den 19. dec. 2023
Good Morning,Thank-you for your time and feedback - it is well notedMany Thanks and Safe Travels,Jason

10/10 Fremragende

Boris

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything is excellent
Overnattede 2 nætter i december 2023
Svar fra Jason La Fleur den 13. dec. 2023
Good Afternoon Boris,Thank-you very much for your review and timeMany Thanks and Safe Travels,Jason

8/10 Udmærket

Fiona

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i november 2023
Svar fra Jason La Fleur den 22. dec. 2023
Good Morning Fiona,Thank-you very much for your time and review scoreMany Thanks and Safe Travels,Jason

8/10 Udmærket

Monique

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
we booked a premium and bigger room and they gave us the smallest room of the hotel. After complaining they changed but still not under the same category we booked. Other than that the hotel is excellent and very well located.
Overnattede 7 nætter i november 2023
Svar fra Jason La Fleur den 4. dec. 2023
Good Morning Monique,Thank-you for your feedback and well notedMany Thanks and Safe Travels,Jason

10/10 Fremragende

James

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean Room and very helpful staff
Overnattede 8 nætter i november 2023
Svar fra Jason La Fleur den 4. dec. 2023
Good Morning James,Many Thanks and Safe Travels,Jason

10/10 Fremragende

Nigel, San Clemente

Overnattede 1 nat i oktober 2023
Svar fra Jason La Fleur den 7. nov. 2023
Good Afternoon Nigel,Thank-you so very much for your kind review and feedbackMany Thanks and Safe Travels,Jason

10/10 Fremragende

Eddie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Top notch hotel in a great location. The V&A Waterfront provides a very safe walkable area with lots of shops, restaurants and entertainment options (boat trips, tours). The hotel staff at Queen Victoria is top notch in all respects- courtesy, helpfulness and desire to do anything they can to make your stay in the city/country as good as possible.
Svar fra Jason La Fleur den 9. okt. 2023
Good Morning Eddie,Thank-you so very much for your time and kind review - it is well received and appreciatedMany Thanks and Safe Travels,Jason

10/10 Fremragende

Bobawo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff
Overnattede 3 nætter i september 2023
Svar fra Jason La Fleur den 21. sep. 2023
Good Afternoon Bobawo,Thank-you for your time and reviewMany Thanks and Safe Travels,Jason

10/10 Fremragende

Johan

Synes godt om: Rengøring, service og personale, værelsets komfort
Overnattede 1 nat i juli 2023
Svar fra Jason La Fleur den 5. aug. 2023
Good Afternoon Johan,Thank-you very much for your kind review and time Many Thanks and Safe Travels,Jason

10/10 Fremragende

Michael

Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Felt like the service quarters apartment
The overall hotel is quite nice, however, the assignment of room was a bit questionable. Our room was right next to the public restrooms in the lobby and felt like we were assigned to the service quarters. Even though we booked a premium room with a canal view, the room did not feel like one of the premium assignments nor did it have the canal view. When I opened the window to take a lookout, the top hinge fell apart causing the window to fall away and I could not close it. The maintenance group did respond quickly and managed to close it and put weather stripping in the gaps so at least I did not get a draft nor hear the wind whistling all night. This experience was a bit disappointing for a hotel of this caliber and price.
Overnattede 1 nat i juli 2023
Svar fra Jason La Fleur den 14. jul. 2023
Good Morning Michael,Thank-you very much for your time and review We appreciate your valuable time and the opportunities to improveLooking forward to your next visit Safe Travels,Jason

10/10 Fremragende

Hugh

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i juni 2023
Svar fra Jason La Fleur den 14. jul. 2023
Good Morning Hugh,Thank-you so very much for your kind review,Many Thanks and Safe Travels,Jason

10/10 Fremragende

Jenny

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Fantastic experience
Fantastic experience. Beautifull hotell with great service. From check in, room cleaning, concierge to breakfast. Everybody was extremely helpfull and kind.
Overnattede 4 nætter i maj 2023
Svar fra Jason La Fleur - Resident Manager den 20. maj 2023
Good Afternoon Jenny,Thank-you so much for your kind and positive review This will be shared with the team Many Thanks and Travel Safe Jason

10/10 Fremragende

Tanya

Overnattede 1 nat i april 2023

10/10 Fremragende

jennifer

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Queen Victoria Hotel is conveniently located in Cape Towns waterfront, just minutes from the Zeitz Mocaa gallery, Red & Blue bus tours, the aquarium and open air performance spaces. From the moment you walk through the door you are enthusiastically greeted and shown around the beautiful property. The level of excellence amongst the staff is such that you immediately feel “at home” and relaxed. There is a pool area situated in a garden where you can take a dip or order food or drinks. It’s a private sanctuary space, only ambient noise without canned music blaring out. Our premium King room was beautifully decorated, quiet with tall ceilings and lovely bathroom products and towels. Walking to the waterfront was literally a short walk across the street, in an area with many security guards which made us feel comfortable returning from the excellent shopping options or dinner nearby. If I return to Cape Town, this is the place where I would stay, it’s a ten!
Overnattede 1 nat i april 2023

10/10 Fremragende

Anita

Overnattede 1 nat i april 2023

10/10 Fremragende

Jeffrey

Overnattede 3 nætter i marts 2023

10/10 Fremragende

Anthony

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely hotel just over the road from waterfront.
Overnattede 7 nætter i marts 2023

10/10 Fremragende

joelle

Overnattede 5 nætter i marts 2023

10/10 Fremragende

Lorna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
First class in every way
We enjoyed 5 nights here. Could not recommend highly enough. Location, condition and amenities unsurpassed. Would not consider any other hotel at the Waterfront.
Overnattede 5 nætter i februar 2023

10/10 Fremragende

Diane

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was super friendly and helpful. Food excellent
Overnattede 2 nætter i februar 2023

2/10 Forfærdeligt

Sibusiso

Overnattede 2 nætter i december 2022

10/10 Fremragende

Paul

Overnattede 2 nætter i august 2022

10/10 Fremragende

John

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent hotel. Fantastic location near the V&A waterfront. Staff helpful and attentive
Overnattede 4 nætter i juli 2022
Svar fra Yvette den 18. jul. 2022
Dear Valued Guest, Thank you for your feedback and delighted that you enjoyed your stay with us. I look forward welcoming you back soon. Sincerely, Yvette Mulwitsky General Manager

10/10 Fremragende

Val

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel in a convenient location for all the Waterfront has to offer.
Overnattede 3 nætter i februar 2022
Svar fra Yvette den 19. apr. 2022
Dear Valued Guest, I appreciate your feedback and delighted to know you had a great experience with us. I look forward welcoming you back. Sincerely Yvette Mulwitsky General Manager

10/10 Fremragende

Sveinung

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2022

10/10 Fremragende

Andrew

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cape gem
Excellent stay. Friendly staff. Beautiful view as from the rooms. Located right in the Waterfront.
Overnattede 1 nat i februar 2022
Svar fra Yvette den 19. apr. 2022
Dear Valued Guest, Thank you for your time and feedback. I am happy to know the staff made your experience a memorable one. I look forward welcoming you back. Sincerely, Yvette Mulwitsky General Manager

8/10 Udmærket

Gavin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2022

10/10 Fremragende

MRS JANE E

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
An early check in after a long flight was very welcome as was the friendly welcome from Gwen. Rooms spotless and breakfast very good. Very close to the Waterfront so felt safe at all times.
Overnattede 2 nætter i januar 2022

10/10 Fremragende

Verificeret rejsende

Overnattede 3 nætter i januar 2022

10/10 Fremragende

Kenneth

Overnattede 3 nætter i januar 2022

10/10 Fremragende

Thabo

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i januar 2022

10/10 Fremragende

Wade

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Simply WOW!!!
Amazing staff... amazing service... amazing rooms...amazing breakfast... WOW WOW WOW! Had booked a one night stay as part of my wife's birthday celebrations, and the Queen Victoria Hotel made this so special for her. Jannette at the front of house was so helpful and Donovan over at the pool made lounging around at the pool area even more luxurious. I have never received such a high level of personalised service. Will definitely return! ps. the hotel is in a fantastic location too, short walk to everything you need in the V&A Waterfront.
Overnattede 1 nat i december 2021
Svar fra Yvette den 24. dec. 2021
Dear Valued Guest, Thank you so much for sharing your WOW experience with us. I will ensure I let Donovan and Jeanette know that they made your stay luxurious. I look forward welcoming you back in the near future. Sincerely, Yvette Mulwitsky General Manager

8/10 Udmærket

Sibusiso

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The most excellent stay.
At first when we arrived, it was some kind of dissappointment as we didn’t have the room that we had booked. But it turned out to be most perfect stay, because they managed to put us in a more excellent room, on the very day of our arrival. We really enjoyed ourselves and the time of relaxing. Thank you.
Overnattede 4 nætter i december 2021
Svar fra Yvette den 9. dec. 2021
Dear Valued Guest, Thank you for your wonderful feedback and delighted to hear we turned your disappointment into an excellent experience. I hope to welcome you back in the near future. Kind Regards, Yvette Mulwitsky General Manager

10/10 Fremragende

Ana, Scottsdale

Overnattede 1 nat i november 2021

10/10 Fremragende

Ana, Scottsdale

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very well located right in the heart of the waterfront. There is plenty of restaurants, shops and museums around. The rooms were spacious, comfortable and quiet. The staff was very friendly and helpful. The restaurant had delicious food, and the room included a delicious breakfast with a continental buffet and an option of warm breakfast.
Overnattede 2 nætter i december 2021
Svar fra Yvette den 9. dec. 2021
Dear Valued Guest, Thank you so much for taking the time to share your wonderful experience with us. I do hope to welcome you back in the near future. Kind Regards, Yvette Mulwitsky General Manager

8/10 Udmærket

BANDAR Y

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 7 nætter i november 2021

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2021