Cher client,Nous vous remercions d'avoir partagé vos impressions avec nous. Nous sommes désolés d'apprendre que votre expérience à l'hôtel n'a pas été à la hauteur de vos attentes. Vos commentaires sont très importants pour nous, et nous nous excusons pour tout inconvénient que vous avez pu rencontrer.Nous sommes désolés d'entendre parler des problèmes de maintenance que vous avez rencontrés dans votre chambre. Nous comprenons à quel point cela peut être décevant, et nous nous engageons à améliorer cela. Votre retour d'information sera transmis à notre équipe de maintenance pour qu'ils puissent prendre les mesures nécessaires.En ce qui concerne le service, nous sommes également désolés si vous avez trouvé qu'il était lent. Nous allons examiner cela de près pour nous assurer que nos processus sont optimisés et que nos clients bénéficient d'un service rapide et efficace.Nous apprécions vos commentaires, car ils nous aident à identifier les domaines qui nécessitent une amélioration. Nous espérons avoir l'occasion de vous accueillir à nouveau à l'avenir et de vous offrir une expérience bien meilleure.Meilleures salutations,M. Netto - GMProgress Hotel - Hotel Siru - Hotel Des Colonies

Dear Guest, We would like to thank you for staying at the Hotel des Colonies and for sharing your experience on Hotels.com. We are delighted to see that you had an excellent stay with us, and that you had the chance to stay in one of our new rooms. We hope you enjoyed its new layout, decoration and comfort and would be delighted to welcome you again for your next stay in Brussels. Best regards, Pablo L, on behalf of the Hotel des Colonies Team

Dear Thomas, We thank you very much for having evaluated your experience concerning your recent stay at the Hotel des Colonies. We are very happy to know that you had a pleasant stay in our hotel. We hope to have the chance to welcome you at our hotel again in the near future! Best regards, Pauline S. on behalf of The Hotel des Colonies' Team

Dear Mikael, We would like to thank you for your great review and for choosing the Colonies Hotel. We are pleased that you had an enjoyable stay and appreciated our location. As you have mentioned, we are just a few minutes walking distance from the shopping center. However, we regret to read of the issues regarding the building,Colonies Hotel does not really meet the standards of modernity. It is a listed building (historical building from the beginning of the century). Its authenticity is generally appreciated by our hosts. We regret that it did not meet your expectation and take a note of your remarks. We hope to have the chance to welcome you at our hotel again in the near future Best regards,

Dear dorthe og jens, We would like to thank you for giving us a feedback about your stay at Hotel Des Colonies. We are very pleased to hear that you found the location was convenient. As we always do our best to increase the satisfaction of our guests, we hope to have the pleasure to welcome you again at Hotel Des Colonies. Victor Camhis, General Manager

Dear Anonym, Thank you for taking the time to share your experience a t hotel des Colonies. We are glad to read that you enjoyed the central location of our hotel. We hope to have the pleasure of welcoming you back at hotel des Colonies during your next stay in Brussels. Victor Camhis, General Manager

Dear ANonym, We would like to thank you for giving us a feedback about your stay at Hotel Des Colonies. Be sure that we have forwarded your nice comment to all the concerned staff. We are very pleased to hear that you found the location was convenient. As we always do our best to increase the satisfaction of our guests, we hope to have the pleasure to welcome you again at Hotel Des Colonies. Victor Camhis, General Manager