Udendørsområde

Anmeldelser af Holiday Inn Express Hotel & Suites Brattleboro, an IHG Hotel

2.5 out of 5

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 489 af i alt 891 anmeldelser" "
Bedømmelse på 8 − Udmærket. 255 af i alt 891 anmeldelser" "
Bedømmelse på 6 − Okay. 89 af i alt 891 anmeldelser" "
Bedømmelse på 4 − Dårligt. 28 af i alt 891 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 30 af i alt 891 anmeldelser" "

9,0/10

Rengøring

9,0/10

Service og personale

8,8/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,8/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Henry

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
it is good
Overnattede 1 nat i maj 2024

10/10 Fremragende

Sinai

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
First time hopefully not our last. Since we walked in it was great. The staff was welcoming. Beth answered all questions and was very welcoming. But Debbie, wow. She was managing everything at breakfast. She was on top of it. Make sure every was refilled as soon as it finished. She was great. The room was big and comfy for my family and I. We enjoyed the pool as weak. The temp was Good for a late swim.
Overnattede 2 nætter i maj 2024
Svar fra Frank L. den 20. maj 2024
Thank you for taking the time to review your stay with us. We will let Beth and Debbie know that you were pleased with their service. We hope to welcome you back again soon!

10/10 Fremragende

Godsuccess

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Frank L. den 1. maj 2024
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Udmærket

Ahmed, windham

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Frank L. den 17. apr. 2024
Thank you for taking time to review our property. We look forward to welcoming you back soon!

10/10 Fremragende

Robert

Synes godt om: Rengøring
Overnattede 1 nat i april 2024
Svar fra Frank L. den 17. apr. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Fremragende

jaeger

Rejste med familie
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Very clean, staff was very friendly and welcoming.
Overnattede 1 nat i april 2024
Svar fra Frank L. den 9. apr. 2024
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! Call us if there is anything we can help you with.

8/10 Udmærket

Caroline

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean, friendly staff, comfortable, love the gym and pool.
Overnattede 1 nat i april 2024
Svar fra Frank L. den 9. apr. 2024
I am so glad to hear that we were able to offer you a refuge from your busy schedule. Looking forward to welcoming you back soon.

10/10 Fremragende

William

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
good service good food in the am pool was nice shower was nice and hot for a hotel the tv can us beter progress
Overnattede 2 nætter i marts 2024
Svar fra Frank L. den 1. apr. 2024
It brings me a lot of pride and joy to hear that you're a fan of our hotel. We appreciate your business, your loyalty and your trust. Don't hesitate to call us if there's anything we can help you with for your next trip.

6/10 Okay

Jie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Frank L. den 29. mar. 2024
We appreciate you taking the time to provide us with feedback of your stay. I am very sorry to hear that your stay did not meet expectations. Please email us with a phone number or email address so our Hotel Manager can discuss your issues personally.

10/10 Fremragende

jennifer

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was so beautiful and clean. The staff was absolutely amazing. Beth at the front desk was fantastic.
Overnattede 2 nætter i marts 2024
Svar fra Beth den 25. mar. 2024
Thank you for your positive feedback Jennifer! We are so happy that you enjoyed staying with us and look forward to seeing you for your future booking needs.

2/10 Forfærdeligt

Lino

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The worst experience ever. The heater is so noisy that I couldn’t sleep at all. I spoke with the receptionist the day after, she didn’t look surprised, she said that part of the hotel has been remodelled but not the area in which my room was. She also said she was going to talk with a manager and she offer a discount (even I didn’t ask for), but I’ve never heard back from her or any manager and I didn’t get any partial refund! Terrible experience!
Overnattede 1 nat i marts 2024
Svar fra Frank L. den 29. mar. 2024
I tried to send a message to you informing you that we refunded you completely for your room. I'm very sorry for the less than ideal experience.

10/10 Fremragende

Erin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024
Svar fra Frank L. den 7. mar. 2024
Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit Brattleboro, VT. We look forward to welcoming you back soon!

10/10 Fremragende

feidhlim, waterloo

Overnattede 1 nat i februar 2024
Svar fra Frank L. den 29. mar. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that youenjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Fremragende

Brenda

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice property with very nice staff.
Overnattede 1 nat i februar 2024
Svar fra Frank L. den 27. feb. 2024
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

10/10 Fremragende

Joyce

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 6 nætter i februar 2024
Svar fra Frank L. den 27. feb. 2024
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Fremragende

Fitzroy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was clean and well kept, staff was courteous
Overnattede 2 nætter i februar 2024
Svar fra Frank L. den 22. feb. 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Fremragende

Ivy

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Amazing. I will come back next time.
Overnattede 2 nætter i februar 2024
Svar fra Frank L. den 22. feb. 2024
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

8/10 Udmærket

Rebecca

Overnattede 1 nat i februar 2024
Svar fra Frank L. den 29. mar. 2024
Thank you for taking time to review our property. We look forward to welcoming you back soon!

10/10 Fremragende

Hyekyung

Overnattede 1 nat i februar 2024
Svar fra Frank L. den 29. mar. 2024
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotelto other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as youenjoyed your stay. Take care!

10/10 Fremragende

James

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice newer facility.
Overnattede 1 nat i februar 2024
Svar fra Frank L. den 13. feb. 2024
Thank you for choosing to stay with us and I am glad to hear that your stay with us was amemorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Fremragende

Jorge

Rejste med familie, Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Love the location and the building is new and clean
Overnattede 1 nat i februar 2024
Svar fra Frank L. den 5. feb. 2024
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Welcoming and comfortable for our family of five.
Great stay! Welcoming and friendly staff who cared about our comfort. Kids had fun in the pool. Good choice for breakfast including various dietary options. Would recommend.
Overnattede 1 nat i januar 2024
Svar fra Frank L. den 16. jan. 2024
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Fremragende

William

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Frank L. den 10. jan. 2024
Dear Guest. Thank you for taking the time to review your stay with us. Looking forward to seeing you again soon.

10/10 Fremragende

Chuan Hsi

Overnattede 3 nætter i december 2023
Svar fra Frank L. den 5. feb. 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Fremragende

Shirley

Overnattede 2 nætter i december 2023
Svar fra Frank L. den 5. feb. 2024
Dear Guest. Thank you for taking the time to review your stay with us. Looking forward to seeing you again soon.

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Our new stop in Brattleboro
Wonderful stop on our adventure home after Christmas. Especially enjoyed the pool and the breakfast (although they wouldn’t refill the pancake station after 9:15.
Overnattede 1 nat i december 2023
Svar fra Frank L. den 2. jan. 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. I am very happy to hear that our staff and service met your needs and expectations. I will work with our breakfast staff to be more accommodating to guest's needs. We look forward to welcoming you back to the hotel in the near future.

10/10 Fremragende

Robin

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nifty hotel, looks nice and new, well maintained
Room was ready, hotel look new, breakfast was great
Overnattede 1 nat i december 2023
Svar fra Frank L. den 19. dec. 2023
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Fremragende

Nathaniell

Overnattede 2 nætter i november 2023
Svar fra Frank L. den 2. jan. 2024
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Fremragende

Joyce

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Front Desk den 18. nov. 2023
Thank you for taking the time to share kind words. We strive to give each guest a great experience.

6/10 Okay

Dustin

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Service og personale
Overall the hotel was nice. There were a few disappointing things about the room. There was a leftover twisted tea can on the headboard. There was crumbs on the floor and hair on the bathtub. The breakfast was good, staff were friendly.
Overnattede 1 nat i november 2023
Svar fra Frank L. den 17. nov. 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that several things throughout your stay did not meet your expectations. This is certainly not typical for our hotel as we take pride in room cleanliness. Please note that your concerns have been passed on to our housekeeping management. We do hope you give us another chance as we will definitely improve our services.

6/10 Okay

John

Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The lobby was under construction for the time I was there. Had I known, I wouldn't have booked but Expedia or Holiday Inn didn't announce that. If they did, they know nobody would book. There were some other minor issues, but the staff was super friendly and made it worth it
Overnattede 3 nætter i november 2023
Svar fra Frank L. den 14. nov. 2023
We appreciate you taking the time to provide us with such detailed feedback about your stay. I am very sorry to hear that the renovations made such a negative impact on your stay. We do hope you give us another chance as we are almost done with renovations and will be completely brand new when we are finished.

10/10 Fremragende

Joseph

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
New rooms were great.
Overnattede 2 nætter i november 2023
Svar fra Frank L. den 14. nov. 2023
Dear Guest. I appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. If you're traveling to our area again soon, don't hesitate to call us.

10/10 Fremragende

Markia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great!
Svar fra Frank L. den 14. nov. 2023
I am glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future.

10/10 Fremragende

tamar

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
This was the second hotel we stayed at went to one had to check in and check out came here to holiday inn was amazing.
Overnattede 1 nat i november 2023
Svar fra Frank L. den 14. nov. 2023
Dear Guest. Thank you for taking the time to review your stay with us. I am very pleased to hear that our staff made your stay pleasant. Looking forward to seeing you again soon.

2/10 Forfærdeligt

Michael

Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Construction in the lobby. My wife is allergic to dust and Construction debris. Wish we would have known before booking.
Overnattede 1 nat i oktober 2023
Svar fra Frank L. den 1. nov. 2023
I'm sorry that your stay was a disappointing one. We did our best to notify guests by an announcement on the website. Our management team did offer you points as compensation to stay at another hotel or use here in the future. I also believe an offer for a complimentary night was sent as well. We really tried to inform guests of the work being done and compensate you when you weren't satisfied.

2/10 Forfærdeligt

Justin

Overnattede 1 nat i oktober 2023
Svar fra Frank L. den 20. nov. 2023
Without any detail it makes it difficult to respond directly to your concerns but I am sorry that you did not enjoy your stay. Please contact the hotel manager to discuss further.

10/10 Fremragende

Richard

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023
Svar fra Frank L. den 31. okt. 2023
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

2/10 Forfærdeligt

Yuliya

Overnattede 1 nat i oktober 2023
Svar fra Frank L. den 14. nov. 2023
I am sure this negative review is also renovation related. The lobby and breakfast area being worked on is probably the most difficult phase of the project for staff and guests. Staff is completely out of their element and guests have nowhere to relax except for their rooms. This phase is just about done and we will be brand new. Please come back and check out the finished product!

6/10 Okay

james

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
They were drilling with a jack hammer at 7am!!!
Overnattede 1 nat i oktober 2023
Svar fra Frank L. den 18. okt. 2023
We are obviously under renovations and sometimes we are at the mercy of the contractors working at the hotel. I'm sorry for the early wake up. The end result will be worth it!

10/10 Fremragende

Sopna

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good place to stay.
The place is amazing and the staff are friendly.
Overnattede 2 nætter i oktober 2023
Svar fra Frank L. den 17. okt. 2023
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.

8/10 Udmærket

Rosario, San Jose

Synes godt om: Service og personale
Overnattede 1 nat i oktober 2023
Svar fra Frank L. den 17. okt. 2023
Thank you for taking time to review our property. We look forward to welcoming you back soon!

10/10 Fremragende

Aileen

Overnattede 3 nætter i oktober 2023
Svar fra Frank L. den 14. nov. 2023
Thank you for taking time to review our property. We look forward to welcoming you back soon!

8/10 Udmærket

Claudia

Synes godt om: Service og personale, værelsets komfort
There was construction inside the hotel when we arrived but other than that, our stay was comfortable.
Overnattede 1 nat i oktober 2023
Svar fra Frank L. den 17. okt. 2023
Thank you for your review. I am glad to hear that overall your experience was positive. I am sorry the renovation construction disturbed you. When we are finished it is going to be absolutely beautiful! Thank you and look forward to seeing you soon.

10/10 Fremragende

Tami, PAYSON

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2023
Svar fra Frank L. den 17. okt. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Fremragende

Belen

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Frank L. den 10. okt. 2023
Thank you for taking time to review our property and giving us a perfect score! We look forward to welcoming you back soon!

10/10 Fremragende

Emily

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Frank L. den 5. okt. 2023
Dear Happy Guest. Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

8/10 Udmærket

Mark

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Best of Brattleboro
Solid, basic but good lodging - much better than others in Brattleboro
Overnattede 1 nat i september 2023
Svar fra Frank L. den 28. sep. 2023
Thank you for taking time to review our property. I am glad to hear that we will be your top choice when you visit Brattleboro, VT. We look forward to welcoming you back soon!

8/10 Udmærket

Karen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023
Svar fra Frank L. den 24. sep. 2023
Dear Traveler. Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.

10/10 Fremragende

Ruth, York

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fabulous breakfast!!!!
Overnattede 1 nat i september 2023
Svar fra Frank L. den 18. sep. 2023
Thank you for taking time to review our property. I am glad to hear that you enjoyed our breakfast! We take pride in our hotel and what we offer. We look forward to welcoming you back soon!

10/10 Fremragende

Patricia A

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Updated, clean
Overnattede 1 nat i september 2023
Svar fra Frank L. den 18. sep. 2023
Dear Guest. Thank you for your positive comments. I am so glad to hear that you enjoyed your stay with us! I hope your next stay is just around the corner. Call us if there is anything we can help you with.