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Anmeldelser af Bournemouth West Cliff Hotel

3 out of 5
Bournemouth West Cliff Hotel
7 Durley Chine Road, Bournemouth, England

Anmeldelser

7,2

Godt

Bedømmelse på 10 − Fremragende. 237 af i alt 1001 anmeldelser" "
Bedømmelse på 8 − Udmærket. 344 af i alt 1001 anmeldelser" "
Bedømmelse på 6 − Okay. 231 af i alt 1001 anmeldelser" "
Bedømmelse på 4 − Dårligt. 119 af i alt 1001 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 70 af i alt 1001 anmeldelser" "

7,4/10

Rengøring

7,8/10

Service og personale

8,2/10

Faciliteter

6,6/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Hanne Skovg

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
God beliggenhed, fin restaurant, vandproblemer
Hotellet var rigtig fint. Vi boede på 4. sal, og elevatoren gik kun til 3., og den sidste trappe var stejl og smal. Lidt besværligt. Vi lå åbenbart sidst på vandrørene, for vi oplevede flere gange, at der enten ikke var vand i hanen/bruseren eller kun koldt vand. Der var busstop lige rundt om hjørnet fra hotellet, som gjorde det nemt at komme ned til byen. Selve lokalområdet var ok, men ikke spændende. Man kunne sagtens vandre ned til stranden. God morgenmad. Dejligt svømmebassin. God restaurant.
Overnattede 3 nætter i maj 2018

2/10 Forfærdeligt

Lars Valentin, København

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotellet er "over the hill".
Hotellet var måske 4-stjernet for 25 år siden, men denne status kan ikke opretholdes ved bare at tilføre strygejern, hårtørre og billig fladskærm. Hotellet fremstår nedslidt og gammelt og bør ikke have mere end 2-3 stjerner. Rengøringen var ringe. Vi skulle ringe efter toiletpapir og sæbe. Pga. fitness opholder folk sig på hotellet uden at bor der og de optager bl.a. solvogne og borde så hotellets gæste ikke kan få pladser.

6/10 Okay

Verificeret rejsende

Synes godt om: Rengøring, værelsets komfort

10/10 Fremragende

Richard

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The best thing about our stay was the fabulous members of staff. They were all very approachable and couldn't d enough to help. You could tell they were all happy to be working there and worked as a great team. Fantastic stay.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Prashila

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All was good, specially the swimming pool
Overnattede 1 nat i maj 2024
Svar fra General Manager den 13. maj 2024
Hello Prashila,Thank you for the five star review.Its great to see that you had a fantastic stay with us.We look forward to welcoming you back soon.Kind Regards,General Manager

8/10 Udmærket

Aneel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra General Manager den 6. maj 2024
Hello Aneel,Thank you for taking the time to post a four star review.Its great to see that you had a great stay and we hope we can welcome you back soon.Kind Regards,General Manager

10/10 Fremragende

Preeti

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the spa and swimming area. Great service.
Overnattede 2 nætter i april 2024
Svar fra General Manager den 23. apr. 2024
Hello PreetiThank you for the five star review.Its great to see that you had a fantastic time and i will pass your comments on to the team regarding the great service you mention.We look forward to welcoming you back when next looking to stay in Bournemouth.Kind Regards,General Manager

6/10 Okay

Vanessa

Rejste med partner
I should have investigated better before booking - it may have affected my choice had i been aware of the charges for use of parking and the spa. The room itself was comfortable enough however it was unbearably hot , even the water did not run cold. I was less than impressed by the receptionist whose answer when queried was that all hotels in bournemouth are like that being old buildings. I have syayed in several hotels in bournemouth so i am aware that is not the case atall.
Overnattede 5 nætter i marts 2024
Svar fra General Manager den 29. mar. 2024
Hello Vanessa,Thank you for your feedback.I am indeed sorry for the response you received this is not the customer service standards that we hold our selves to and we address this.I apologise that this marred your stay but do hope that when in Bournemouth next that you will use the hotel again.Kind Regards,General Manager

10/10 Fremragende

PHILIP

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i marts 2024
Svar fra General Manager den 29. mar. 2024
Dear Philip,Thank you for choosing to stay with us and I am glad to hear it was a memorable one. We look forward to welcoming you back to the near future.Kind regardsGeneral Manager

10/10 Fremragende

Christian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra General Manager den 29. mar. 2024
Hello Christian,Thank you for our five star review.I look forward to welcoming you back in the near future.Kind Regards,General Manager

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Good
This was a good stay! The staff members were very lovely and very welcoming and our hotel was very good. However the rooms we slept in was very hot, and the spa pools were very small so wasn’t “impressed” as such but everything else was lovely. Our favourite was the crystal cave room and steam room. The facial massage I got was good however the products by ELEMIS did not last for a very long time at all. It did go away within 2 hours (and I did not have makeup on my face). Overral the hotel experience was good!
Overnattede 2 nætter i februar 2024

10/10 Fremragende

J

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Excellent for Family Weekend
We had a great stay at West Cliff for a weekend with the family. Very kind and helpful staff in reception and spa, and the kids really enjoyed the swimming pool.
Overnattede 1 nat i februar 2024

6/10 Okay

Rosemary

Rejste med familie
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Andrew

Rejste med familie og småbørn
It was a great property to stay in
Overnattede 4 nætter i februar 2024

10/10 Fremragende

James

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Evening dinner excellent
The Evening meal was excellent and presentation could not be faulted, served straight from the kitchen 100% hot, none of the “ hot holding “ game played here . The waitress was excellent and polite, she took our order ( for four starters and mains inalll 8 different dishes ) and got them 100% correct without writing them down or using a IPad or ther IT .Think you must have photographic memory
Overnattede 1 nat i februar 2024

8/10 Udmærket

Claudia

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Great stay overall, however toilet was dirty, we asked them to clean it but they didn't.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Jasminder, Feltham

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We booked the superior room which was renovated a d had air conditioning. Nice, large and spacious. Spa was good but there was a charge. Plenty of free parking next to the hotel or £12 per 24 hours.
Overnattede 1 nat i februar 2024

8/10 Udmærket

J s owen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Fine for short stay
In my opinion this hotel is not value for money car parking is £15.00 per 24 hours room is quite small and bar snacks limited but the hotel is clean and tidy. Check in was slow and long queues not enough staff at check in. Would not give it 4 stars pool looked nice.
Overnattede 1 nat i februar 2024

6/10 Okay

Claire

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Warm rooms
Overall hotel ok however room were very warm so an y comfortable night. Jo way to control room temperature
Overnattede 1 nat i februar 2024

2/10 Forfærdeligt

hayley

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024

6/10 Okay

Kari

Rejste med familie
Overnattede 5 nætter i januar 2024

6/10 Okay

Nataliya

Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Usual not really new hotel
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Guillermo, Panama

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The Hotel is confortable and nice. The reception and services is very good. The area and the hote is confortable.
Overnattede 2 nætter i januar 2024

8/10 Udmærket

sebastiao

Rejste med familie og småbørn
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Our room was not ready, inspite of we checked in late by 4 hours toilet was not clean i did inform them we will come late, there was pooh marks in the toilet bowl and particles, bath tub was not clean, they agreed to change the room, next room toilet flush not working , then 3rd room smaller room was tv channel were not tuned we were so tired it was 2200 hrs. we got the room, It was my Mrs. 42nd birthday i kept calm.. My wife so upset she said please clean the first room we use the same room, we had extended a day directly we did not want spoil our mood we kept calm, I m sure If it was any other family any other family would have ask for refund. The who present were very helpful duty manager at that time cleaned the toilet herself.. who ever did the cleaning did a bad job, toilet is sealed after cleaning. the property good cleaning they should pay attention. The rest days were okay, they gave two complimentary drinks maybe because incident . I m still surprised, if it was not my wife birthday we would have taken full refund moved out same night plus asked compensation. The staff at that moment managed the situation.
Overnattede 2 nætter i januar 2024

8/10 Udmærket

rodney

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
Overnattede 2 nætter i januar 2024

6/10 Okay

Allison

Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i januar 2024

8/10 Udmærket

Caryn

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i december 2023
Svar fra Kelly G den 5. jan. 2024
Dear Caryn, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We appricate your viewing your stay as this helps us grow and develop the hotel & team. We do hope that you will visit the hotel in the near future.Kind RegardsKelly GFront of House Operations Manager

2/10 Forfærdeligt

Victoria

I wasn’t able to stay as I had Covid, so I asked the hotel to issue a voucher to change the dates and they refused as I had booked a non refundable room. No flexibility or empathy considering I could have still stayed (no legal requirement to isolate) and passed Covid to all the staff that I came into contact with. Being a better person I hoped the hotel would show some flexibility. They did not.
Overnattede 1 nat i december 2023
Svar fra Kelly G den 5. jan. 2024
Dear Victoria, Thank you for your review of the Bournemouth West Cliff Hotel. As the hotel were only made aware of you not being able to attend on the day of arrival, due to the cancellation policy agreement we are unable to amend the reservation at short notice. We do hope that you would be able to visit the hotel in the future. Kind RegardsKelly GFront of House Operations Manager.

8/10 Udmærket

Dean

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was easy to find and parking was easy enough. I found plenty of free parking spaces right outside the hotel so did not pay for the car park which is around £12 a day. I imagine during peak times parking will be hard. The hotel check in was easy and no cues. The front of house staff were welcoming and helpful. The hotel was very clean. The room has lots of space. Could not hear any traffic outside but could hear some noises from near by rooms or corridors. The pool was great and clean. Bar and restaurant reasonably priced. The only thing that really annoyed me was when you come back to the hotel you have to press a night bell for entry. One of the nights it took me nearly 1 hour to get in at 2am when I wasn't already feel great. I pressed the buzzer no joke 25 plus times. Banged on the windows countless times. Even phones the hotel 5 times with no answer and walked around the whole hotel looking for an open door. This was extremely upsetting. The night staff should be at or near the door entrance if they are going to lock it. The night staff said they were working in a suite getting ready for an event and the buzzer wasn't going through to his phone so that why it took so long. It was a cold day and if I had kids with me I would of gone mad. This is the reason I wouldn't stay here again. They need to add a door code or change the way to get into your hotel you have paid for and not have to worry what time. However being 4 I'll still give it 4 stars overall
Overnattede 5 nætter i december 2023

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing
Amazing. Very nice place to stay. Clean . Comfortable. Polite staff
Overnattede 2 nætter i december 2023
Svar fra Kelly G den 26. dec. 2023
Dear Guest, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Our staff aim to deliver a great service & experience for our guests. I am glad to hear that we meet those expectations during your stay. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

10/10 Fremragende

Sarra

Overnattede 2 nætter i december 2023
Svar fra Kelly G den 22. dec. 2023
Dear Sarra, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Our staff aim to deliver a great experience for our guest, I am glad to hear that we meet those during your stay. We do hope to welcome you back to the hotel in the near future.Kind RegardsKelly GFront of House Operations Manager.

4/10 Dårligt

Gemma

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Kelly G den 21. dec. 2023
Dear Gemma, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. On behalf of the hotel & staff we are saddened to hear that we missed the mark during your stay. Your feedback is important to us as this helps us to improve for the future. We do hope that you would visit the hotel in the future, so that we can prove that your comments are important to us & we try to improve where we can.Kind RegardsKelly GFront of House Operations Manager

6/10 Okay

Matthew

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The pool was out of commission and the floors /rooms were so hot (even after turning off the heating in the room and leaving the windows open overnight), making it very difficult to sleek comfortably
Overnattede 1 nat i december 2023
Svar fra Kelly G den 21. dec. 2023
Dear Matthew, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Your feedback is important to us as this helps us to improve for the future. Unfortunately, the leisure facilities were having a refubishment but the spa facilities were open during your stay. I have passed on your feedback to the correct department to try to rectify some of the areas highlighted where we can improve.We do hope to welcome you back to the hotel in the future. Kind RegardsKelly GFront of House Operations Manager

6/10 Okay

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Bournemouth family stay
We stayed on the top floor, in a family room. And it was hot, really hot. Made it very uncomfortable. The bath pub panel was coming away as well. The staff are so friendly, and give great service. Quite disappointed the pool was closed
Overnattede 1 nat i december 2023
Svar fra Kelly G den 21. dec. 2023
Dear Guest, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. On behalf of the hotel & staff I apologise on the areas which we fell short during your stay. Your feedback is important to us & I will ensure to investigate the areas which you have highlighted regarding the bath panel coming away, the room being to hot. We do hope that you would visit the hotel in the future, so that we can prove that your comments are important to us & we try to improve where we can.Kind RegardsKelly GFront of House Operations Manager

8/10 Udmærket

Darran

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Kelly G den 7. dec. 2023
Dear Darran, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We appricate your business and star rating of the hotel. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

8/10 Udmærket

SYLVESTER

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i december 2023
Svar fra Kelly G den 7. dec. 2023
Dear SYLVESTER, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We appricate you leaving a 4* review our your stay at the hotel. We do hope that you would visit the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

4/10 Dårligt

Jane

Overnattede 1 nat i december 2023
Svar fra Kelly G den 7. dec. 2023
Dear Jane, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. We are saddened to see you have only give 2* stars for your recent stay, without any feedback. All feedback is important to us as this helps us to improve for the future. We do hope that you would visit the hotel in the future, so that we can prove that your comments are important to us. Kind RegardsKelly GFront of House Operations Manager.

10/10 Fremragende

Jane

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Great hotel
The Elstead was absolutely lovely, staff perfect as always, will be sad to see it go as had many years of staying here and never had a problem, always very welcoming and accomadating
Overnattede 1 nat i december 2023
Svar fra Kelly G den 7. dec. 2023
Dear Jane, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. What a lovely 5* review.Our staff aim to deliver a great experience for our guest, I am glad to hear that we meet those during your stay. The hotel is not closing or going anywhere. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

8/10 Udmærket

William

Overnattede 1 nat i november 2023
Svar fra Kelly G den 21. dec. 2023
Dear William, Thank you for taking the time to review your recent stay at the Bournemouth West Cliff Hotel. Thank you for a 4* review. Your feedback is important to us as this helps us to improve for the future. We do hope to welcome you back to the hotel in the future. Kind RegardsKelly GFront of House Operations Manager

10/10 Fremragende

Suzanne

Overnattede 1 nat i november 2023

10/10 Fremragende

Michael

Rejste med familie, Forretningsrejsende, Rejste i en gruppe
Me and my girlfriend stayed for 4 nights and both had a brilliant time. Staff was amzing thw spa pool and swimming pool was very nice. Food and drink was excellent. Would definitely come back again
Overnattede 4 nætter i november 2023
Svar fra Kelly G den 20. nov. 2023
Dear Michael, Thank you for your recent stay at the Bournemouth West Cliff Hotel.What a lovely 5* review. We appricate your kind words about your experience at the hotel. I am pleased to hear our staff & facilities meet your expectations during your stay. We are pleased to hear that your will be returning back to stay with us. We look forward to welcoming you back. Kind RegardsKelly GFront of House Operations Manager.

10/10 Fremragende

Mandy

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely hotel
Had a lovely stsy here with my friend. The staff were very friendly and welcoming. Very close to the town centre within walking distance. The spa was really lovely and relaxing. Hotel food and bar was very reasonable priced. Would definetly stay here again.
Overnattede 3 nætter i november 2023
Svar fra Kelly G den 9. nov. 2023
Dear Mandy, Thank you for your recent stay at the Bournemouth West Cliff Hotel. We apprecate you taking the time to review your stay.What a lovely 5* review of your stay. Your kind words about the staff & hotel facilities will be passed onto each department. Our staff aim to deliver a great experience for our guest, I am glad to hear that we meet those during your stay. Your feedback is important to us as this helps us to improve for the future. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

8/10 Udmærket

Claire

Overnattede 2 nætter i oktober 2023
Svar fra Kelly G den 9. nov. 2023
Dear Claire, Thank you for your recent stay at the Bournemouth West Cliff Hotel. We apprecate you taking the time to review your stay. Your feedback is important to us as this helps us to improve for the future. We do hope to welcome you back to the hotel in the near future. Kind RegardsKelly GFront of House Operations Manager.

10/10 Fremragende

Jazzshoes

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Bournemouth trip
Very enjoyable and relaxing weekend . Food was good too 😊
Overnattede 4 nætter i oktober 2023

10/10 Fremragende

Luke

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Really pleased
Absolutely amazing stay at the hotel, from start to finish we had a wonderful relaxing break. The breakfast was great, with a lot of variety, facilities were really nice, and overall we had a lovely few days there. Will be definitely looking at returning in the future
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good hotel and lovely spa
Spa was lovely and really reasonable priced for residents. Room was great, really spacious and clean. Bed was too hard but I suppose it depends on your preference. Be aware its £12 per day parking, which is resonable for the location but might be unexpected. Cafe round the corner is amazing for breakfast and Goat and Tricycle is awesome for a pint, both a short walk and make a nice change from a hotel breakfast or bar.
Overnattede 3 nætter i oktober 2023

4/10 Dårligt

Darran

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Avoid room 3
Used the hotel many times with no issues but unfortunately this time I stayed in room 3 This room had a huge air conditioner beneath it and it made a awful noise all night even with the windows closed resulting in zero sleep all night ! I did do to reception around 1am only to find nobody there , I did also let the receptionist know in the morning But got the impression that they didn’t care to much that it ruined my stay Thankfully lots of other hotels in Bournemouth to choose from next time
Overnattede 1 nat i oktober 2023

6/10 Okay

Mark

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Business Trip
It’s ok
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Gillian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
So clean and quite. Would come back to this hotel again
Overnattede 7 nætter i oktober 2023

8/10 Udmærket

Marc

Synes godt om: Rengøring, faciliteter
Overall it was a pleasant and comfortable stay, however one or two things let it down.
Overnattede 3 nætter i oktober 2023