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Anmeldelser af Holiday Inn Express Boise - University Area, an IHG Hotel

3 out of 5
Holiday Inn Express Boise - University Area, an IHG Hotel
475 W Parkcenter Blvd, Boise, ID

Anmeldelser

9,0

Fantastisk

Bedømmelse på 10 − Fremragende. 690 af i alt 1006 anmeldelser" "
Bedømmelse på 8 − Udmærket. 204 af i alt 1006 anmeldelser" "
Bedømmelse på 6 − Okay. 50 af i alt 1006 anmeldelser" "
Bedømmelse på 4 − Dårligt. 26 af i alt 1006 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 36 af i alt 1006 anmeldelser" "

9,2/10

Rengøring

9,2/10

Service og personale

8,8/10

Faciliteter

9,0/10

Overnatningsstedets tilstand og faciliteter

9,0/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Norma

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
just old
Overnattede 2 nætter i maj 2024
Svar fra Dawn den 25. maj 2024
Norma, Thank you for your positive review! We're delighted that you enjoyed your stay with us. We look forward to welcoming you back soon.

8/10 Udmærket

Sheila

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It’s very convenient to the area we needed in Boise. Everything was perfect.
Overnattede 1 nat i maj 2024
Svar fra Dawn den 21. maj 2024
Sheila, Thank you for your feedback! We're delighted to hear that you found our location convenient for your needs in Boise and that everything was perfect during your stay. We strive to provide a seamless experience for our guests, and it's wonderful to know that we met your expectations. We look forward to welcoming you back on your next visit! Safe travels!

6/10 Okay

Kathryn

The remote didn’t work. The lightbulb in the bathroom needed to be replaced. The shower head water adjustments were not working and there was very little water pressure. I asked for a late check-out (1 additional hour) b/c my daughter had a soccer game at 9:30 and I was hoping to have a chance for her to come back and shower before her next game at 3:30. The person at the front desk they only grant late checkouts unless you’re an IHG member. I said I wasn’t sure, gave her my email address and after looking it up said I wasn’t a member. When I got back to my room, I checked and I am a member. And have 2000 points. It was annoying. Basic hospitality would be “sure, no problem.”
Overnattede 1 nat i maj 2024
Svar fra Dawn den 21. maj 2024
Kathryn, Thank you for your detailed feedback. We're truly sorry to hear about the issues you encountered during your stay. We strive to ensure all our guests have a comfortable experience, and it's clear we fell short in your case.Regarding the remote, bathroom lightbulb, and shower head, we apologize for the inconvenience. Our maintenance team has been notified to address these concerns promptly to prevent future occurrences.We're also sorry for the frustration caused by the late check-out request. It seems there was a misunderstanding regarding your IHG membership. We sincerely apologize for this oversight and any inconvenience it caused. We agree that basic hospitality should include accommodating reasonable requests, and we'll review our policies to improve our service.Your feedback is valuable to us, and we hope to have the opportunity to provide you with a better experience in the future. Thank you for bringing these matters to our attention.

10/10 Fremragende

Jodi, Caldwell

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I was impressed, being an older property and considering all the new ones that were built near it. The check-in was great and the staff were very nice. The rooms were clean and comfortable. It was also the first time that we could swim in the outdoor pool and not freeze to death. They had the water temperature just perfect. The breakfast was very good and had a selection of hot and cold food unlike other hotels that I have been in.
Overnattede 1 nat i maj 2024
Svar fra Dawn den 16. maj 2024
Jodi, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed your stay with us. It’s great to know that our team made your check-in experience pleasant and that you found our rooms clean and comfortable. We're particularly glad that you appreciated the perfectly heated outdoor pool – it’s always a hit with our guests! We're also pleased that our breakfast selection met your expectations. Your feedback is truly appreciated, especially considering the newer properties nearby. We look forward to welcoming you back on your next visit!

10/10 Fremragende

MARTHA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Dawn den 14. maj 2024
Martha, Thank you for taking the time to complete a review

6/10 Okay

Stephanie

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Hotel is located near University and not far from downtown. Parking was very limited and many cars needed to be parked in an adjacent parking lot. I left later in the evening and when I returned I also need to park on adjacent lot. The area had limited lighting and I was a little unsure about parking my car in this area for safety reasons. I noticed a couple of larger UHaul and Bus that were occupying a larger area of what could have been common parking for guests. Some areas of parking lot were blocked off due to repair/ storage. The rest of the property was nice including lobby, breakfast area, common areas and rooms. I usually don't stay at Holiday inn properties so I am not sure if this property is standard for condition and amenities. I did not use the pool or hot tub. My room was comfortable and quiet. I was traveling for work and the desk area, outlets and Wi-Fi worked for my needs. Bathroom was roomy, towels were soft. My only comment is that I am not a fan of synthetic bedding, which was a polyester blend of some sort. While the bed was comfortable and pillows adequate. I woke up several times in a full on sweat.
Overnattede 1 nat i maj 2024
Svar fra Dawn den 12. maj 2024
Stephine, Thank you for providing detailed feedback about your stay. We're glad to hear that you found the property's common areas and rooms nice and comfortable. Regarding the parking situation, we apologize for any inconvenience you experienced due to limited parking and the need to park in an adjacent lot. We'll certainly look into ways to improve the parking situation and ensure better lighting for safety.Regarding your concerns about larger vehicles occupying parking spaces, we'll address this with our staff to ensure that all guests have fair access to parking. We'll also make sure that any blocked-off areas are clearly marked and communicated to guests.We appreciate your feedback about the bedding materials, and we'll take this into consideration for future improvements. We want all our guests to have a comfortable and restful stay, and we apologize for any discomfort you experienced due to the bedding materials.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back in the future with improved facilities and amenities.

8/10 Udmærket

Audra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
NA
Overnattede 2 nætter i maj 2024
Svar fra Dawn den 12. maj 2024
Audra, Thank you for taking the time to complete a survey

10/10 Fremragende

John

Rejste med partner
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Just as I expected. Clean, professional staff and large quiet room.
Overnattede 1 nat i maj 2024
Svar fra Dawn den 7. maj 2024
John, Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us and hope to see you again next time you are in Boise.

10/10 Fremragende

Willem

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Location to University and down town events was very good
Overnattede 3 nætter i maj 2024
Svar fra Dawn den 7. maj 2024
William, Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us and hope to see you again next time you are in Boise.

10/10 Fremragende

Craig

Overnattede 2 nætter i maj 2024
Svar fra Dawn den 25. maj 2024
Craig, Thank you for your positive review! We're delighted that you enjoyed your stay with us. We look forward to welcoming you back soon.

6/10 Okay

Kristina

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was a good place for the location but just average one most everything and the beds are hard as plywood. It was convenient for the purpose we were there and the price.
Overnattede 3 nætter i april 2024
Svar fra Dawn den 3. maj 2024
Kristina, Thank you for taking the time to complete a review.

8/10 Udmærket

Sandra

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good. Clean. Location ok
Overnattede 1 nat i april 2024
Svar fra Dawn den 1. maj 2024
Sandra, Thank you for taking the time to complete a survey

10/10 Fremragende

Adrian, PACIFICA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The property is across the street from the river. Beautiful scenery and friendly staff.
Overnattede 3 nætter i april 2024
Svar fra Dawn den 27. apr. 2024
Adrian,Thank you for taking the time to complete a review.

10/10 Fremragende

Samantha

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was so friendly and everything was very easy going, very clean, very convenient for everything I needed.
Overnattede 2 nætter i april 2024
Svar fra Dawn den 25. apr. 2024
Samantha,Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us and hope to see you again in the future

10/10 Fremragende

Jessica

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The staff here were friendly and helpful, answering questions clearly. I checked in on a very busy Friday night, yet everyone there was calm and collected and seemed genuinely glad to be greeting us all. We were attending an event at the arena on campus and this hotel was in a great location. The walk from the hotel to the arena was very pleasant using the walking path along the River. We look forward to staying here again in the future! Great experience all around!
Overnattede 1 nat i april 2024
Svar fra Dawn den 25. apr. 2024
Jessica, Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us. We look forward to seeing you next time you are in Boise

10/10 Fremragende

Sarah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Dawn den 25. apr. 2024
Sarah, Thank you for taking the time to complete a review

8/10 Udmærket

ben

Overnattede 2 nætter i april 2024
Svar fra Dawn den 12. maj 2024
Ben,Thank you for taking the time to complete a survey

10/10 Fremragende

Mark

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Dawn den 16. apr. 2024
Mark, Thank you for taking the time to complete a review

10/10 Fremragende

Molly

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Heated pool was nice.
Overnattede 2 nætter i april 2024
Svar fra Dawn den 13. apr. 2024
Molly, Thank you for taking the time to complete a review.

10/10 Fremragende

Jackie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Stay was great.
Overnattede 1 nat i april 2024
Svar fra Dawn den 13. apr. 2024
Jackie,Thank you for taking the time to complete a review

10/10 Fremragende

Teresa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean room friendly staff
Overnattede 1 nat i april 2024
Svar fra Dawn den 9. apr. 2024
Teresa, Thank you for taking the time to complete a review.

8/10 Udmærket

Sharon

Rejste med familie
Very nice breakfast, comfortable lounge area, Everyone was friendly and helpful and comfortable beds. No bathroom ventilation was a bit of a surprise for sure
Overnattede 2 nætter i april 2024
Svar fra Dawn den 9. apr. 2024
Sharon, Thank you for taking the time to complete a review.

2/10 Forfærdeligt

Cecilia

Rejste med partner
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Carpet smelled like urine, room was not very clean.
Overnattede 1 nat i april 2024
Svar fra Dawn den 7. apr. 2024
Cecilia, Thank you for taking the time to complete a review. I apologize for the issues that you had when you stayed with us. This is not a normal issue with the rooms as they all have the carpets cleaned on a regular schedule.

10/10 Fremragende

Olena

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean rooms, comfortable beds, great breakfast.
Overnattede 2 nætter i marts 2024
Svar fra Dawn den 5. apr. 2024
Olena,Thank you for taking the time to complete a review. We are happy to hear you enjoyed your stay with us and hope to see you again next time you are in the Boise area.

10/10 Fremragende

Andrew

Overnattede 2 nætter i marts 2024
Svar fra Dawn den 25. apr. 2024
Andrew, Thank you for taking the time to complete a review

10/10 Fremragende

linda

Synes godt om: Rengøring
Quick and easy check in.
Overnattede 1 nat i marts 2024
Svar fra Dawn den 31. mar. 2024
Linda, Thank you for taking the time to complete a review

10/10 Fremragende

David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice!
Overnattede 1 nat i marts 2024
Svar fra Dawn den 30. mar. 2024
David, Thank you for taking the time to complete a review

10/10 Fremragende

Murray

Overnattede 2 nætter i marts 2024
Svar fra Dawn den 19. apr. 2024
Murray, Thank you for taking the time to complete a review

10/10 Fremragende

sukhjiwan

Overnattede 1 nat i marts 2024
Svar fra Dawn den 30. mar. 2024
Sukhjiwan, Thank you for taking the time to complete a review

10/10 Fremragende

Marianne

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hard to find how to turn shower on and shower put out very little water.
Overnattede 1 nat i marts 2024
Svar fra Dawn, Assistant General Manager den 26. mar. 2024
Marianne, Thank you for taking the time to complete a review. We would like to apologize for the issues you had with the shower during your stay and will have maintenance look into it. We do hope to see you again next time you are in the Boise area.

10/10 Fremragende

Omar

Overnattede 1 nat i marts 2024
Svar fra Dawn den 9. apr. 2024
Omar, Thank you for taking the time to complete a review.

10/10 Fremragende

Darrell

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Wonderful staff, excellent facility.
Overnattede 4 nætter i marts 2024
Svar fra Dawn, Assistant General Manager den 20. mar. 2024
Darrell, Thank you for taking the time to complete a review. We are happy to hear you enjoyed your stay with us and hope to see you again next time you are in the Boise area.

10/10 Fremragende

Carrie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Our room was quiet, the bed was comfortable, and the hotel was very convenient to where we were visiting family.
Overnattede 2 nætter i marts 2024
Svar fra Dawn den 13. apr. 2024
Carrie, Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us and hope to see you next time you are in the Boise area.

10/10 Fremragende

Phong

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It is quiet area. Nice to stay.
Overnattede 2 nætter i marts 2024
Svar fra Dawn, Assistant General Manager den 18. mar. 2024
Phong, Thank you for taking the time to complete a review. We are happy that you enjoyed your stay with us and hope to see you next time you are in the Boise area.

10/10 Fremragende

Shanna, Rupert

Overnattede 1 nat i marts 2024
Svar fra Dawn den 7. apr. 2024
Shannon, Thank you for taking the time to complete a review

8/10 Udmærket

Laura, Longview

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Liked that there were different options for pillows. Room was very warm. Hot tub nice. Breakfast was better than most hotel continental breakfasts. Lobby area was large and inviting. Liked that there was an area where info of surrounding area was available- employee recommendations of restaurants posted in the elevator was a good idea!
Overnattede 2 nætter i marts 2024
Svar fra Dawn, Assistant General Manager den 18. mar. 2024
Laura, Thank you for taking the time to complete a review. We are happy that you enjoyed your stay with us and hope to see you next time you are in the Boise area.

10/10 Fremragende

Joshua, Redmond

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Dawn, Assistant General Manager den 18. mar. 2024
Joshua, Thank you for taking the time to complete a review

10/10 Fremragende

Shane

Overnattede 1 nat i marts 2024
Svar fra Dawn den 31. mar. 2024
Shane, Thank you for taking the time to complete a review

10/10 Fremragende

HCO

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Dawn, Assistant General Manager den 11. mar. 2024
HCO,Thank you for taking the time to complete a review

10/10 Fremragende

Sung, Federal Way

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very kind Let us check in early
Overnattede 2 nætter i marts 2024
Svar fra Dawn, Assistant General Manager den 7. mar. 2024
Sung, Thank you for taking the time to complete a review. We are happy to hear that you enjoyed your stay with us and look forward to seeing you again in the future

10/10 Fremragende

Rolando

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 4 nætter i februar 2024
Svar fra Dawn, Assistant General Manager den 7. mar. 2024
Rolando, Thank you for taking the time to complete a review. We are happy to hear you enjoyed your stay with us and hope to see you again in the future

10/10 Fremragende

Leisa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
I was visiting my granddaughter who attends Boise State. It was super close and convenient
Overnattede 4 nætter i februar 2024
Svar fra Dawn, Assistant General Manager den 7. mar. 2024
Leisa, Thank you for taking the time to complete a review. We hope to see you again next time you are visiting your granddaughter

10/10 Fremragende

Dennis

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A little older facility but very nice, and comfortable. Would definitely stay here again!
Overnattede 1 nat i marts 2024
Svar fra Dawn, Assistant General Manager den 7. mar. 2024
Dennis, Thank you for taking the time to complete a review. We look forward to seeing you again next time you are in Boise.

4/10 Dårligt

Haley

Svar fra Dawn, Assistant General Manager den 7. mar. 2024
Haley, Thank you for taking the time to complete a review

8/10 Udmærket

Bradley E

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a problem in our room. The TV/Remote didn't work and the heat/ac unit didn't work. However the staff were excellent and provided us with a new room near the original room and everything worked there.
Overnattede 1 nat i februar 2024
Svar fra Dawn, Assistant General Manager den 1. mar. 2024
Bradley E, Thank you for taking the time to complete a review. We are sorry about the issues you had in your room and happy we were able to accommodate you with a new room and moving over was not to much of an inconvenience. We hope to see you again next time you are in the Boise area.

10/10 Fremragende

bradbury

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024
Svar fra Dawn, Assistant General Manager den 27. feb. 2024
Bradbury, Thank you for taking the time to complete a review

10/10 Fremragende

Rob

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Dawn, Assistant General Manager den 27. feb. 2024
Rob,Thank you for taking the time to complete a review

10/10 Fremragende

Craig

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024
Svar fra Dawn, Assistant General Manager den 28. feb. 2024
Craig, Thank you for taking the time to complete a review. We hope to see you again next time you are in the Boise area.

10/10 Fremragende

Heather

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Perfect for us
We stayed just 1 night, It is in a great location! We were here for a concert on the BSU campus, it was literally within walking distance to EVERYTHING! It is a little out dated, but for the price We have no complaints! The front desk employees were So nice! We will def stay here again
Overnattede 1 nat i februar 2024
Svar fra Dawn, Assistant General Manager den 27. feb. 2024
Heather, Thank you for taking the time to complete a review. We are happy to hear you enjoyed your stay with us and look forward to seeing you again.

10/10 Fremragende

Elija

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i februar 2024
Svar fra Dawn, Assistant General Manager den 27. feb. 2024
Elija, Thank you for taking the time to complete a review