Dear Mrs. Patrycia In advance thank you so much for the time you take to leave you comments, these help us be better every day. Yes, unfortunately we had a problem with the pipeline that crosses all the floors of the hotel vertically, however due to the emergency we started working immediately avoiding hours that could generate more discomfort for ourguest, and because of the time we should break the walls where the pipe cross, we understand the annoyance this has caused you during your stay, an emergency of this magnitude never had happened to us. Again we apologize for the inconvenience generated, we are already finishing the work necessary to solve and change the general pipe of the hotel and in this way to continue with the excellent service and stay that we usually offer to our guests and visitors. Warm Regards,

Dear Eva,Thank you for taking the time to review your last stay in NH Collection Royal HaciendaPlease accept my apologies that your guest room did not living up to your expectations and fell thta the hotel needs a rundown. I regret that we did not meet our high standards during your recent stay.Preventive maintenance is a top priority at our hotel; rest assured that your comments have been shared. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Luciana Rodriguez V Guest Relations Manager

Estimada Sra. Paola lomon,Gracias por elegir nuestro hotel y compartir sus comentarios sobre su experiencia con nosotros.Tenga la seguridad que compartiré sus comentarios con las áreas encargadas acerca de las instalaciones para trabajar sobre ellas y cumplir con sus expectativas. Lamento que sintiera que las fotos presentadas en el portal y el hotel no se correspondieran, realizaremos la respectiva revisión de las mismas. Esperamos recibirla nuevamente para que pueda ver las medidas correctivas y de mejoramiento tomadas. Gracias de nuevo por su tiempo.Atentamente,Luciana Rodriguez V Guest Relations Manager

Dear Paola,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, your room, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodriguez V Guest Relations Manager

Dear Paola,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodriguez V Guest Relations Manager

Dear Aida,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodriguez V Guest Relations Manager

Dear MartinThank you for taking the time to leave a comment about your recent experience. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay. As I mencioned at your check-out I will talk with the Houskeeping area about our perfume. We have rooms for people with mobility difficulties, but on this occasion they were occupied. We will also escalate the issue with the shopping center because the direct access we have is theirs.Rest assured that your comments have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Luciana Rodriguez V Guest Relations Manager

Estimado Sr. Rubén,Gracias por elegir nuestro hotel y compartir sus comentarios sobre su experiencia con nosotros.Estamos encantados de saber que tuvo una estancia memorable, y apreciamos sus amables elogios hacia nuestro costo beneficio. Gracias de nuevo por su tiempo.Esperamos darle la bienvenida de nuevo muy pronto al NH Collection Royal Hacienda.Atentamente,Luciana Rodriguez V Guest Relations Manager

Dear Roberto,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team of Housekeeping. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodriguez V Guest Relations Manager

Estimada Sra. Stephanie,Gracias por tomarse el tiempo de completar nuestra Encuesta de Satisfacción de Huéspedes de Expedia.Por favor, acepte mis disculpas por haber dejado nuestro hotel sintiéndose decepcionada. Le aseguro que estamos tomando las medidas necesarias para garantizar que se mantengan nuestros altos estándares. Sería de gran utilidad, para mejorar cada día, si me pudiera enviar un correo electrónico indicando qué pudo haber sido mejor (lu.rodriguezvalderrama@nh-hotels.com)Estamos comprometidos a proporcionar experiencias memorables con un servicio excepcional y por lo tanto esperamos tener la oportunidad de darle la bienvenida de nuevo y mejorar su experiencia en un futuro próximo.Gracias de nuevo por elegir alojarse con nosotros y por su tiempo en compartir sus comentarios.Un cordial saludo,Luciana Rodriguez V Guest Relations Manager

Estimado, Carlos Gracias por dedicar unos instantes a compartir su impresión sobre su reciente experiencia a través de nuestra Encuesta de satisfacción de Expedia.Agradecemos sus comentarios y nos complace saber que disfrutó de su estancia y que cumplimos con sus expectativas. He compartido sus amables palabras con el equipo para continuar inspirándolos y motivándolos a brindar una servicio de atención al cliente excepcional.Gracias por elegir alojarse con nosotros. Esperamos tener la oportunidad de darle la bienvenida pronto.Cordialmente, Luciana Rodríguez V Guest Relations Manager

Dear Raymundo,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,

Dear Burcin,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodriguez V Guest Relations Manager

Dear Sergio,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team, speacially Pedro Mancera. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodriguez V Guest Relations Manager

Estimada Sra. Myriam,Gracias por elegir nuestro hotel y compartir sus comentarios sobre su experiencia con nosotros.Estamos encantados de saber que tuvo una estancia memorableGracias de nuevo por su tiempo.Esperamos darle la bienvenida de nuevo muy pronto al NH Collection Royal Hacienda.Atentamente,Luciana Rodriguez V Guest Relations Manager

Dear Leticia,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,

Estimada Sra. María Gabriela,Gracias por elegir nuestro hotel y compartir sus comentarios sobre su experiencia con nosotros.Estamos encantados de saber que tuvo una estancia memorable, y apreciamos sus amables elogios hacia los miembros de nuestro equipo. Compartiré estos comentarios con ellos y el resto del personal para continuar inspirándolos y motivándolos a brindar un servicio al cliente excepcional.Gracias de nuevo por su tiempo.Esperamos darle la bienvenida de nuevo muy pronto al NH Collection Royal Hacienda.Atentamente,Luciana Rodríguez V Guest Relations Manager

Estimada Sra. María,Gracias por elegir nuestro hotel y compartir sus comentarios sobre su experiencia con nosotros.Estamos encantados de saber que tuvo una estancia memorable, y apreciamos sus amables elogios hacia los miembros de nuestro equipo. Compartiré estos comentarios con ellos y el resto del personal para continuar inspirándolos y motivándolos a brindar un servicio al cliente excepcional.Gracias de nuevo por su tiempo.Esperamos darle la bienvenida de nuevo muy pronto al NH Collection Royal Hacienda.Atentamente,Luciana Rodríguez V Guest Relations Manager

Dear Geoffrey, Thank you for taking your time and leave a postitive review about your last stay. Hope to welcome you back very soon. Best regards, Luciana Rodriguez V Guest Relations Manager

Estimada Sra. Alba Nidia,Gracias por elegir nuestro hotel y compartir sus comentarios sobre su experiencia con nosotros.Estamos encantados de saber que tuvo una estancia memorable, y apreciamos sus amables elogios. Gracias de nuevo por su tiempo.Esperamos darle la bienvenida de nuevo muy pronto al NH Collection Royal Hacienda.Atentamente,Luciana Rodriguez V Guest Relations Manager

Dear Alfonso,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward Best regards, Luciana Rodriguez V Guest Relations Manager

Dear Federico,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay and the rooms We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodriguez V Guest Relations Manager

Estimada Sra. Maria Clara,Gracias por elegir nuestro hotel y compartir sus comentarios sobre su experiencia con nosotros.Lamento que el proceso del Check-in haya tardado tanto tiempo. Tenga la seguridad que ya se ha escalado con el área de Front Desk para hacer de nuestros procesos cada vez más eficientes. Gracias de nuevo por su tiempo y espero que su estadía haya sido un momento memorable.Esperamos darle la bienvenida de nuevo muy pronto al NH Collection Royal Hacienda.Atentamente,Luciana Rodriguez V Guest Relations Manager

Dear Elvira,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, our location your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.I am very glad that you enjoyed the facilities near the hotel as the flea market and the mall. We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodriguez V Guest Relations Manager

Dear Alec,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodriguez V Guest Relations Manager

Dear Salomon,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodriguez V Guest Relations Manager

Dear Salomon,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodriguez V Guest Relations Manager

Dear RafaelThank you for taking the time to write a comment about your recent stay with us. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay. It would be very usefull if you send me an email indicating what could be better. lu.rodriguezvalderrama@nh-hotels.com.We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Luciana Rodriguez V Guest Relations Manager

Estimada Sra. Andrea,Gracias por elegir nuestro hotel y compartir sus comentarios sobre su experiencia con nosotros.Estamos encantados de saber que tuvo una estancia memorable, y apreciamos sus amables elogios hacia los miembros de nuestro equipo. Compartiré estos comentarios con ellos y el resto del personal para continuar inspirándolos y motivándolos a brindar un servicio al cliente excepcional.Gracias de nuevo por su tiempo y por comentarnos acerca de la eficiencia en el proceso a través de la App, tenga la seguridad que compartiré sus apreciaciones con el área correspondiente para brindar un servicio excepcional.Esperamos darle la bienvenida de nuevo muy pronto al NH Collection Royal Hacienda.Atentamente,Luciana Rodriguez V- Guest Relations Manager

Dear Salomon,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodriguez V Guest Relations Manager

Dear Jeremy Thank yiu for taking the toime to write a positive review about your last stay in NH colelction Royal Hacienda. It was a pleasure to be your host. Hope to welcome you again.Luciana Rodriguez V Guest Relations Manager

Estimada Sra. Luz Marina,Gracias por elegir nuestro hotel y compartir sus comentarios sobre su experiencia con nosotros.Estamos encantados de saber que tuvo una estancia memorable, y apreciamos sus amables elogios hacia los miembros de nuestro equipo. Compartiré estos comentarios con ellos y el resto del personal para continuar inspirándolos y motivándolos a brindar un servicio al cliente excepcional.Gracias de nuevo por su tiempo.Esperamos darle la bienvenida de nuevo muy pronto al NH Collection Royal Hacienda.Atentamente,Luciana Rodríguez V Guest Relations Manager

Dear Mauricio,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, our location and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodriguez V Guest Relations Manager

Dear Claudia,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel and our location. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodriguez V Guest Relations Manager

Estimada Sra. Ana En primer lugar le quería gradecer por a confianza depositada en NH Collection Royal Hacienda. Gracias por tomarse el tiempo de dejar un comentario acerca de su última estadía. Me alegra saber que tuvo una experiencia memorable. Espero recibirla nuevamente. Cordialmente, Luciana Rodríguez V Guest Relations Manager

Estimado Sr. José Antonio, En primer lugar, queremos aprovechar la oportunidad para agradecerle la confianza depositada en nuestra cadena NH Hotel Group y por haber compartido su experiencia en el hotel NH Collection Royal Hacienda.Estamos encantados de que haya disfrutado de su experiencia en nuestro hotel y especialmente que destaque la hospitalidad y el servicio del equipo. Apreciamos enormemente sus amables palabras, que por supuesto he transmitido al resto del personal. Sus comentarios son la mejor recompensa y motivación para seguir trabajando en ofrecer experiencias memorables. Agradeciendo vez más su valoración, todo el equipo del NH Collection Royal Hacienda queda a su entera disposición y espera darle la bienvenida de nuevo muy pronto. Atentamente,Luciana Rodriguez V Guest Relations Manager

Estimada Sra. Jessica,Gracias por elegir nuestro hotel y compartir sus comentarios sobre su experiencia con nosotros.Estamos encantados de saber que tuvo una estancia memorable, y apreciamos sus amables elogios hacia los miembros de nuestro equipo. Compartiré estos comentarios con ellos y el resto del personal para continuar inspirándolos y motivándolos a brindar un servicio al cliente excepcional.Gracias de nuevo por su tiempo.Esperamos darle la bienvenida de nuevo muy pronto al NH Collection Royal Hacienda.Atentamente,Luciana Rodriguez V Guest Relations Manager

Dear Steven,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodríguez VGuest Relations Manager

Dear Willie,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodriguez V Guest Relations Manager

Dear,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodríguez V Guest Relations Manager

Estimado Sr. Erasto,Gracias por elegir nuestro hotel y compartir sus comentarios sobre su experiencia con nosotros.Estamos encantados de saber que tuvo una estancia memorable, y apreciamos sus amables elogios hacia los miembros de nuestro equipo. Compartiré estos comentarios con ellos y el resto del personal para continuar inspirándolos y motivándolos a brindar un servicio al cliente excepcional.Gracias de nuevo por su tiempo.Esperamos darle la bienvenida de nuevo muy pronto al NH Collection Royal Hacienda.Atentamente,Luciana Rodríguez V Guest Relations Manager

Estimada Cristina,Gracias por elegir nuestro hotel y compartir sus comentarios sobre su experiencia con nosotros.Estamos encantados de saber que tuvo una estancia memorable. Compartiré este comentario con ellos y el resto del personal para continuar inspirándolos y motivándolos a brindar un servicio al cliente excepcional.Gracias de nuevo por su tiempo.Esperamos darle la bienvenida de nuevo muy pronto al NH Collection Royal Hacienda.Atentamente,Luciana Rodríguez V Guest Relations Manager

Estimado Hernan,Gracias por elegir nuestro hotel y compartir sus comentarios sobre su experiencia con nosotros.Estamos encantados de saber que tuvo una estancia memorable, estamos comprometidos con brindar un servicio al cliente excepcional.Gracias de nuevo por su tiempo.Esperamos darle la bienvenida de nuevo muy pronto al NH Collection Royal Hacienda.Atentamente,Luciana Rodriguez V Guest Relations Manager

Dear Johanna,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodriguez V Guest Relations Manager

Estimado Rafael,Gracias por elegir nuestro hotel y compartir sus comentarios sobre su experiencia con nosotros.Estamos encantados de saber que tuvo una estancia memorable. Estamos comprometidos a brindar un servicio al cliente excepcional.Gracias de nuevo por su tiempo.Esperamos darle la bienvenida de nuevo muy pronto al NH Collection Royal Hacienda.Atentamente,Luciana Rodríguez V Guest Relations Manager

Dear Stanislav,Thank you for taking the time to leave a comment about your last stay in October. Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your recent stay.It wuould be very helpfull for us if you write me an email sharing your full experience at lu.rodriguezvalderrama@nh-hotels.comWe are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Luciana Rodriguez V Guest Relations Manager

Dear Jennifer,I am delighted that you had a memorable stay with us here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodriguez V Guest Relations Manager

Dear JavierThank you for taking the time to leave a comment in the website.Please accept my apologies that your overall experience did not living up to your expectations. I regret that we were unable to meet our high standards during your time in the hotel. Rest assured that your comments about the parking have been shared with the team and action will be taken to ensure the issues you experienced are corrected moving forward. Also, even though you booked a superior room, these consist of single and twin rooms subject to availability. As you were informed at check-in. I am sorry you took this as a downgrade. We are committed to providing memorable experiences with exceptional service and therefore we hope to have the opportunity to welcome you back and improve on your experience in the near future.Thank you again for choosing to stay with us and for your time in sharing your feedback.Best regards,Luciana Rodriguez V Guest Relations Manager

Estimada Sra. María Gabriela, En primer lugar, queremos aprovechar la oportunidad para agradecerle la confianza depositada en nuestra cadena NH Hotel Group y por haber compartido su experiencia en el hotel NH Collection Royal Hacienda.Estamos encantados de que haya disfrutado de su experiencia en nuestro hotel y especialmente que destaque la hospitalidad y el servicio del equipo. Apreciamos enormemente sus amables palabras, que por supuesto he transmitido al resto del personal. Sus comentarios son la mejor recompensa y motivación para seguir trabajando en ofrecer experiencias extraordinarias, es por esto que compartiré su comentario con A&B para realizarle un seguimiento al caso.Agradeciendo vez más su valoración, todo el equipo del NH Collection Royal Hacienda queda a su entera disposición y espera darle la bienvenida de nuevo muy pronto. Atentamente,Luciana Rodríguez VGuest Relations Manager

Dear Jim,I am delighted that you had a memorable stay with us once again here at NH Collection Royal Hacienda.We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. Having you for 6 years is the best reward, this is your home now.We are delighted to have had you as our guest and look forward to welcoming you back.Sincerely,Luciana Rodriguez V Guest Relations Manager