Udendørsområde

Anmeldelser af Holiday Inn Wolverhampton - Racecourse, an IHG Hotel

3 out of 5
Holiday Inn Wolverhampton - Racecourse, an IHG Hotel
Dunstall Park, Gorsebrook Road, Wolverhampton, England

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 207 af i alt 424 anmeldelser" "
Bedømmelse på 8 − Udmærket. 140 af i alt 424 anmeldelser" "
Bedømmelse på 6 − Okay. 50 af i alt 424 anmeldelser" "
Bedømmelse på 4 − Dårligt. 13 af i alt 424 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 14 af i alt 424 anmeldelser" "

8,8/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort

10/10 Fremragende

IAN

Overnattede 1 nat i april 2024
Svar fra Rose den 23. apr. 2024
Thank you Ian for the great review we will ensure to pass your comments back to the team here.

6/10 Okay

Robert

Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
The armchair in room 101 was filthy_stains on the seat and horrible dark greasy marks onboth arms...I would not sit on it..never...This is terrible for a worldwide hotel chain!....also 101 is a disabled room..it was ok i guess but i would have prefered a normal room/bathroom.when i queried this at the desk the staff mrmber just said"oh well its just how the rooms are allocated"_,,not exactly a full explanation!!
Overnattede 1 nat i februar 2024
Svar fra Rose den 26. feb. 2024
Thank you Robert for your review, I have passed all your comments on to the relevant departments for actioning, 101 is an accessible room type but can be used for any guest to stay in. We are sorry you were disappointed with your room hopefully it didn't impact on your stay to much.

10/10 Fremragende

Chloe

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great race day hotel
Great hotel, especially if going to the races. Good food, staff lovely. Only complaint are that the pillows are so uncomfortable we didn't sleep very well
Overnattede 1 nat i februar 2024
Svar fra Rose den 13. feb. 2024
Thank you Chloe for the feed-back I will ensure that your comments go back to all departments, the pillows are the IHG recommended but will also make sure they hear about this.

6/10 Okay

Alyson

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Rooms need updating perfect for attending the races. Wouldn’t stay if it wasn’t a racing day
Overnattede 1 nat i februar 2024
Svar fra Rose den 10. feb. 2024
Thank you for your feedback I will pass on your comments to the team here.

10/10 Fremragende

Nigel

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
No review
Overnattede 1 nat i februar 2024
Svar fra Rose den 10. feb. 2024
Thank you for the review

10/10 Fremragende

Sally

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Rose den 21. jan. 2024
Thank you Sally for a lovely review we are delighted you had a great stay

10/10 Fremragende

Samuel

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Lovely friendly clean hotel and dining area
Overnattede 1 nat i januar 2024
Svar fra Rose den 16. jan. 2024
Thank you Samuel for the great review I will pass your comments on to the team here

10/10 Fremragende

Gurmit

Overnattede 2 nætter i januar 2024
Svar fra Rose den 15. jan. 2024
Thank you Gurmit for the lovely review

8/10 Udmærket

Jon

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2023
Svar fra Rose den 15. jan. 2024
Thank you Jon for the lovely review

8/10 Udmærket

Maria, Fort Worth

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i december 2023
Svar fra Rose den 30. dec. 2023
Thank you for the lovely review

10/10 Fremragende

ALISON

Overnattede 1 nat i december 2023
Svar fra Rose den 30. dec. 2023
Thank you Alison for the great review

10/10 Fremragende

Bruce

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Christmas Eve Stay
Nice hotel, great staff food was good.
Overnattede 1 nat i december 2023
Svar fra Rose den 27. dec. 2023
Thank you Bruce for the lovely review we all look forward to seeing you again in the new year.

10/10 Fremragende

Hyan

Overnattede 1 nat i december 2023
Svar fra Rose den 15. jan. 2024
Thank you Hyan for the fantastic review

2/10 Forfærdeligt

Wai Hing

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Nobody told me there's activity beside Hotel. All road block and we can't access to hotel after dinner. The road resume almost at 10pm and we spend 2 hours wait outside. Its troublesome to my family. I must complaint to IHS office for the negligence of Hotel staff.
Overnattede 1 nat i december 2023
Svar fra Rose den 16. dec. 2023
Thank you for the review Wai Hing, we apologise if you had issues with the traffic, this was due to a private event.

8/10 Udmærket

Greig

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Svar fra Rose den 13. feb. 2024
Thank you Greig for the review

10/10 Fremragende

Sharon

Overnattede 1 nat i november 2023
Svar fra Rose den 16. dec. 2023
Thank you Sharon for the review

8/10 Udmærket

Louise

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i november 2023
Svar fra Rose den 16. dec. 2023
Thank you Louise for the review

8/10 Udmærket

Steve

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Overnattede 1 nat i november 2023
Svar fra Rose den 21. nov. 2023
Thank you Steve for the lovely review we look forward to welcoming you back soon

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Comfortable stay
The staff was very pleasant and helpful, the room was a decent size and very clean the beds where very comfortable, The food in the restaurant was ok not brilliant,we had the homemade lasagne. don't know about breakfast. The hotel leads on to race course which is great and is in a nice setting, would definitely use this hotel again
Overnattede 1 nat i november 2023
Svar fra Rose den 16. nov. 2023
Thank you for the lovely review we look forward to your return

8/10 Udmærket

Qiang

Overnattede 1 nat i november 2023
Svar fra Rose den 16. nov. 2023
Thank you for the review we look forward to seeing you again soon

10/10 Fremragende

Danielle

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
welcoming and friendly
The breakfast was amazing and the staff were super friendly. The receptionist who booked us in was super lovely.
Overnattede 1 nat i november 2023
Svar fra Rose den 13. nov. 2023
Thank you Danielle for the great review I will ensure your comments for breakfast are passed on to the breakfast team here

2/10 Forfærdeligt

Tirath

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
very durty room and bathrom v bad
Overnattede 2 nætter i november 2023
Svar fra Rose den 9. nov. 2023
Thank you for choosing Holiday Inn and for taking the time to provide feedback about your experience at Holiday Inn. I would like to firstly apologise for not meeting your expectations We strive to make each stay as pleasant and comfortable as possible for each guest. If you wish to discuss this further please do not hesitate to contact me at the hotel.

4/10 Dårligt

mark

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Værelsets komfort
Cold environment
Was disappointed main restaurant was closed only bar area which was freezing needed wear a coat and the seating was not ideal for dining. Menu choice was limited due to sold out items.
Overnattede 1 nat i november 2023
Svar fra Rose den 8. nov. 2023
Thank you Mark for the review we will look into the issues you found whilst staying with us, we take all feed back good or bad seriously and will ensure that the team here are aware of your disappointment.

6/10 Okay

Emmy

Forretningsrejsende
Synes godt om: Service og personale
As expected
The hotel is 3 stars (I believe), so I wasn’t expecting much. And the toilet handle didn’t work well. Food was ok. The lasagne was a small portion. But service was good ◡̈
Overnattede 1 nat i september 2023
Svar fra Rose den 2. okt. 2023
Hi Emmy thank you for your review I will ensure all your comments are passed back through to the departments

8/10 Udmærket

Ilse

Overnattede 1 nat i september 2023
Svar fra Rose den 28. sep. 2023
Thank you so much for the lovely review IIse I will pass on your comments to the team here

8/10 Udmærket

Anthony

Overnattede 1 nat i september 2023
Svar fra Rose den 23. sep. 2023
Thank you for the review we look forward to seeing you again soon

10/10 Fremragende

Ibrahim

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great service and clean rooms
Overnattede 1 nat i september 2023
Svar fra Rose den 23. sep. 2023
Thank you for the review Ibrahim I will ensure the comments are passed on to the team

10/10 Fremragende

Francis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Uneventful stay on off-peak weekend
Friendly staff, no issues.
Overnattede 2 nætter i august 2023
Svar fra Rose den 17. sep. 2023
Thank you Francis for the lovely review we look forward to your return

8/10 Udmærket

Denise

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023
Svar fra Rose den 14. sep. 2023
thank you so much Denise for the lovely review we look forward to your return

10/10 Fremragende

Karl

Overnattede 1 nat i september 2023
Svar fra Rose den 13. sep. 2023
thank you Karl for a lovely review we look forward to welcoming you back here

8/10 Udmærket

brenda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Ladies Night
We were there for Ladles Night. Everything was fine except for a few glitches with the tech in the restaurant, also our door card was a bit reluctant to let us into our room. Not overly impressed with the set menu, gammon was a bit dry and the banana dessert was chewy.
Overnattede 1 nat i september 2023
Svar fra Rose den 5. sep. 2023
Thank you Brenda for the review I will pass all your comments on to the correct departments and we look forward to seeing you again soon

2/10 Forfærdeligt

Ajit

Rejste med familie
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Absolutely rubbish
Absolutely rubbish time and time again reception staff asking have you paid for your room time and time again showed proof of payment different staff asking also stopped my key cards from working the second day for no reason again harrrased I got the feeling it was a racial thing against me and my family as we are Asian very unpleasant upset my son his 6 years old I am in the middle of court action against holiday inn
Overnattede 2 nætter i august 2023
Svar fra Rose den 4. sep. 2023
Thank you Ajit for the review,, can I firstly state that we take all reviews extremely serious regardless of them been good or bad and follow an investigation procedure so we can discover what went wrong so we can take corrective action. At this time I have sent you a message through Expida Central with the issues you have brought to our attention

10/10 Fremragende

Vishal

Overnattede 1 nat i august 2023
Svar fra Rose den 28. aug. 2023
Thank you for the review we will ensure this ges passed back to the team

6/10 Okay

Roberta

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Disappointed
Disabled Wet room shower drainage was not working properly not very pleasant
Just about drained after 5 minutes
Spread almost to bathroom door mat completely sodden
Large area effected
Overnattede 1 nat i august 2023
Svar fra Rose den 7. aug. 2023
Thank you for the review we have now fixed the issue after it was reported to reception we are sorry if this affected your stay with us.

8/10 Udmærket

Beverley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i juli 2023
Svar fra Rose den 30. jul. 2023
Thank you Beverley for the lovely review we will pass your comments on t the team

2/10 Forfærdeligt

Yvette

Overnattede 1 nat i juli 2023
Svar fra Rose den 28. aug. 2023
Thank you for your review we will pass these on to the team here

10/10 Fremragende

Clare

Overnattede 1 nat i juli 2023
Svar fra Rose den 10. jul. 2023
Thank you Clare for a lovely review we look forward to seeing you again soon

8/10 Udmærket

Mehar

Rejste med partner
Synes godt om: Rengøring, service og personale
Expensive hotel for the amenities they provide. Lift was juddery and noisy. Breakfast close to £15 pp. but it was nice with great selection of food. Chair height in breakfast area was too low for table, maybe they were designed for very tall people. We did not try their wifi. Quite a small TV in the room. No bottled water provided in the room. There was kettle with milk, tea and coffee but no biscuits. No complementary newspaper as advertised. Because of a large group of people drinking and having fun outside our window, there was a lot of noise forcing us to close the window. Black out curtains could have helped with bright light in summer. There are quite a few food outlets nearby including McDonald.
Overnattede 1 nat i juni 2023
Svar fra Rose den 1. jul. 2023
Thank you Mehar for your review I will forward your comments regarding biscuits to the management team here. Televisions are due to be upgraded in the near future you will be delighted to hear, We do not provide water bottled in the hotel rooms but we do supply iced water in carafes at the bar if you stay with us again please ask any member of the team who will be only to happy to assist you. The curtains in all our rooms are IHG standard black out curtains. Thank you again for your feed back I will ensure to forward it o to the team here.

10/10 Fremragende

barry

Overnattede 1 nat i juni 2023
Svar fra Rose den 21. jun. 2023
Thank you Barry for the great review we look forward to you returning

10/10 Fremragende

DALJINDER

Overnattede 1 nat i juni 2023
Svar fra Rose den 20. jun. 2023
Thank you for the lovely review Daljinder we look forward to seeing you again here

10/10 Fremragende

Mark

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Staff very helpful and polite
Overnattede 1 nat i juni 2023
Svar fra Rose den 19. jun. 2023
Good Morning Mark Thank you for the great review, we are delighted that you had a lovely stay with us, I will pass your comments on to the team here. We look forward to welcoming you back

10/10 Fremragende

Wendy

Overnattede 1 nat i juni 2023
Svar fra Rose den 19. jun. 2023
Good morning Wendy, thank you for the lovely review we look forward to welcoming you back here at the Holiday Inn.

10/10 Fremragende

Simon

Overnattede 1 nat i juni 2023
Svar fra Rose den 12. jun. 2023
Thank you Simon for the great review we look forward to welcoming you back soon

6/10 Okay

M

Forretningsrejsende
Tired
A bit tired and drab, everything looks a little worn and shabby. Food offer pretty poor - stock control non-existent : no fish or chicken dishes. Ok stay but wouldn't recommend
Overnattede 1 nat i juni 2023
Svar fra Rose den 9. jun. 2023
Good afternoon Thank you for your review I am sorry that we did not have what you required during your stay I will speak with the head chef regarding your findings. I hope you will return to us to see if we can beat your expectations.

10/10 Fremragende

Danny

Overnattede 1 nat i juni 2023
Svar fra Rose den 6. jun. 2023
Thank you for your review, we look forward to seeing you again soon

8/10 Udmærket

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Breakfast should be served early and refill quick
The hotel is good. The only feedback is the breakfast not met the expectations. Took so long for the basic item replenished and we’re under the strict time schedule, it made the morning such a rush for what we’ve paid for but not enjoyed. and the 7:30 breakfast time should be able to push forward if the kitchen can’t meet the rush hour. It’ll give the guests and the kitchen staff more time to work on. Look forward to seeing the improvement on our next visit.
Overnattede 1 nat i maj 2023
Svar fra Rose den 23. maj 2023
thank you for your review I am sorry that there was a delay with breakfast on your visit I will pass your comments on to the breakfast team

8/10 Udmærket

Wai Fan

Synes godt om: Service og personale, værelsets komfort
Overnattede 1 nat i maj 2023
Svar fra Rose den 23. maj 2023
thank you for your review we look forward to your next visit

10/10 Fremragende

David

Overnattede 1 nat i maj 2023
Svar fra Rose den 20. maj 2023
Hi David thank you for your review we look forward to welcoming you back

8/10 Udmærket

Michaela

Overnattede 2 nætter i april 2023
Svar fra Rose den 26. apr. 2023
Thank you Michaela for the review, we look forward to your next stay with us