Dear Martin,Thank you for sharing your feedback. We sincerely apologise for the inconvenience you experienced during your stay.We understand the frustration caused by the lack of communication and the challenges you faced. We would like to offer our apologies for any lack of support you felt during that time. We hope you will give us another opportunity to provide you with the positive experience you deserve. Please let us know if you would like to discuss this matter personally, and we will get in contact with you. Best regards,numa Guest Experience Team

Lieber André ,vielen Dank für dein Feedback! Wir hoffen, dass du trotz der kleinen Unannehmlichkeiten deinen Aufenthalt genießen konntest. Deine Nachricht wurde bereits an das verantwortliche Team weitergeleitet und wir geben unser Bestes, damit sich ein Vorfall dieser Art in Zukunft nicht mehr ereignet. Solltest du noch weitere Fragen oder Anliegen haben, kannst du uns jederzeit gerne kontaktieren. Freundliche Grüße,

Dear Espen,We want to thank you for your feedback! It's always a pleasure to know that people enjoyed their time with us. We want to wish you all the best in the future and look forward to seeing you again soon! Best regards,