Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 10 af i alt 39 anmeldelser" "
10 - Fremragende
10
Bedømmelse på 8 − Udmærket. 13 af i alt 39 anmeldelser" "
8 - Udmærket
13
Bedømmelse på 6 − Okay. 7 af i alt 39 anmeldelser" "
6 - Okay
7
Bedømmelse på 4 − Dårligt. 5 af i alt 39 anmeldelser" "
4 - Dårligt
5
Bedømmelse på 2 − Forfærdeligt. 4 af i alt 39 anmeldelser" "
2 - Forfærdeligt
4
7,0/10
Rengøring
7,0/10
Service og personale
6,2/10
Faciliteter
6,6/10
Overnatningsstedets tilstand og faciliteter
6,6/10
Miljøvenligt
Anmeldelser
4/10 Dårligt
Norma
Rejste med familie
20. maj 2024
Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
My room looked clean but it had a terrible stench. The elevator did not work and two of the rooms were on the second floor and my son who has a heart condition had a hard time with the stairs. On the positive side they were able to put their two rooms next to each other.
Norma
Overnattede 1 nat i maj 2024
Svar fra Guest Relations Specialist den 21. maj 2024
Hi Norma,We sincerely apologize for the inconvenience you experienced during your stay. Our team prioritizes cleanliness, and we regularly inspect our rooms to ensure they meet our high standards; we will investigate the issue of the stench immediately. Regarding the elevator, we understand the importance of accessibility and will address this matter promptly. We're glad to hear that our staff accommodated your request to have your rooms next to each other and hope to welcome you back for a more seamless experience in the future.
6/10 Okay
Paul
11. apr. 2024
Synes ikke om: Service og personale
I had to go to the front desk every day (3) to get pods for the Keurig in my room
Paul
Overnattede 4 nætter i marts 2024
Svar fra Manager den 12. apr. 2024
Hello Paul, We apologize for any inconvenience you experienced during your stay. We appreciate your feedback and will address this issue with our team to ensure a smoother experience for future guests.
10/10 Fremragende
Patricia
30. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I stay every year for the Texas Mile (sometimes twice). It's great and safe for my car - - I will be back!
Patricia
Overnattede 4 nætter i marts 2024
Svar fra Guest Relations Specialist den 31. mar. 2024
Hi Patricia,We're delighted to hear that you're a regular guest at our hotel and that you find it to be a great and safe accommodation option during your visits for the Texas Mile event. We take pride in providing a secure environment for both our guests and their vehicles, ensuring a worry-free stay. Your loyalty and satisfaction are truly appreciated, and we look forward to welcoming you back for your future visits to the area.
4/10 Dårligt
kenneth, van alstyne
Rejste i en gruppe
25. mar. 2024
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was being renovated but the 3rd floor where my room was smelled like a wet cat. I complained upon arrival but was told it was sold out. Strange when there was less than 20 cars in the parking lot. It was very difficult to communicate with staff due to limited English on their part. When I got to the room there was no toilet paper at all called down and they said I could come get some. After waiting at lobby for 10 min one of the two ladies working reluctantly gave me a roll of toilet paper. Later I realized the remote would not work either so I called the desk they said they would come fix it. After 45 min I called again they said they forgot and finally came up with batteries but did not know how to put them in. I figured it out and got TV running. Worst experience ever with a holiday inn express facility
kenneth
Overnattede 3 nætter i marts 2024
Svar fra Guest Relations Specialist den 26. mar. 2024
Hi Kenneth,We sincerely apologize for the inconveniences you experienced during your stay with us. We understand the frustration caused by the renovation process, and while we strive to minimize disruptions, we regret that the smell in your room was not up to our usual standards. Regarding the communication challenges with our staff, we apologize for any difficulty you encountered; we continuously work to improve our services to better accommodate all guests. Rest assured, we have taken note of your feedback and will address these issues internally to ensure a more seamless experience for future guests.
8/10 Udmærket
David
Rejste med partner
11. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All good for the price. Nice clean rooms with lots of space and comfortable king size beds. Free breakfast was a bonus
David
Overnattede 1 nat i februar 2024
Svar fra Guest Relations Specialist den 11. feb. 2024
Hi David,We're delighted to hear that you found our accommodations satisfactory during your recent stay. Our team takes pride in providing clean, spacious rooms equipped with comfortable king-size beds to ensure a restful night's sleep. Additionally, we're pleased that you enjoyed our complimentary breakfast offering, as we strive to enhance our guests' overall experience with added amenities. Your positive feedback serves as a testament to our commitment to providing excellent value for your stay.
10/10 Fremragende
LeighAnne
Forretningsrejsende
3. feb. 2024
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter, værelsets komfort
LeighAnne
Overnattede 1 nat i januar 2024
Svar fra Guest Relations Specialist den 3. feb. 2024
Hi LeighAnne,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
2/10 Forfærdeligt
GLORIA, SAN ANTONIO
Rejste med familie og småbørn
29. jan. 2024
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Elevator out of service and not being repaired for another week… TV/cable not working with no one able to fix until the following day. Since elevator was out there wasn’t anyone able to help carry bags up several flights of stairs.
GLORIA
Overnattede 2 nætter i januar 2024
Svar fra Guest Relations Specialist den 30. jan. 2024
Hi Gloria,We sincerely apologize for any inconvenience you experienced during your stay with us. We understand that the temporary elevator outage and delayed TV/cable resolution may have impacted your overall experience. Our team is actively working to address these issues, and we appreciate your patience as we strive to enhance our services. Please be assured that we are committed to resolving these matters promptly and appreciate your valuable feedback.
6/10 Okay
Said, Katy
Rejste i en gruppe
8. jan. 2024
Synes godt om: Rengøring, service og personale
Said
Overnattede 1 nat i december 2023
Svar fra Guest Relations Specialist den 9. jan. 2024
Hi Said,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
10/10 Fremragende
Verificeret rejsende
17. dec. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great stuff
Samantha was absolutely one of the most accommodating and helpful people I have met this year. Her and the other staff made our trip perfect!
Verificeret rejsende
Overnattede 1 nat i december 2023
Svar fra Guest Relations Specialist den 19. dec. 2023
Hello,We greatly appreciate your positive feedback, and it's fantastic to hear that Samantha and our staff contributed to making your trip perfect. Providing excellent service is our top priority, and we take pride in our team's dedication to ensuring a memorable experience for our guests. We strive to maintain a high standard of hospitality, and it's encouraging to know that our efforts have been recognized. Your kind words motivate us to continue delivering outstanding service to all our guests.
8/10 Udmærket
Monique
Rejste med familie
17. dec. 2023
Synes godt om: Rengøring, service og personale, værelsets komfort
Book with hotel directly
Hotel was fine but we were charged 103.23 for the. Stay it hotel receipt was for 85.68 it would have been cheaper to book with the hotel than with this app. Almost $20 cheaper!
Monique
Overnattede 1 nat i december 2023
Svar fra Guest Relations Specialist den 19. dec. 2023
Hi Monique,We appreciate your feedback and apologize for any confusion regarding the discrepancy in the charges. Our pricing structure is designed to include various factors such as taxes and fees, which may differ from the initial booking amount. It's also important to note that third-party booking platforms may have additional costs associated with their services. We strive to provide transparency in our pricing and regret any inconvenience this may have caused.
6/10 Okay
Stephen
22. nov. 2023
Stephen
Overnattede 1 nat i november 2023
Svar fra Guest Relations Specialist den 23. nov. 2023
Hi Stephen,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.
8/10 Udmærket
Don
Rejste med familie
19. okt. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Clean
Don
Overnattede 1 nat i oktober 2023
Svar fra Guest Relations Specialist den 19. okt. 2023
Hi Don,We appreciate your positive feedback and are delighted to hear that you found our hotel to be clean during your recent stay. Maintaining a high standard of cleanliness is a top priority for us, and our dedicated housekeeping team works diligently to ensure that every corner of our property is kept in pristine condition. We take great pride in offering a comfortable and sanitary environment for our guests, and it's wonderful to know that our efforts have not gone unnoticed. Your kind words are truly appreciated, and we look forward to welcoming you back in the future.
4/10 Dårligt
Clare
Rejste med familie og småbørn
11. okt. 2023
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The property was dirty. There was no milk for the complimentary breakfast, there were coffee grinds in my coffee. The television did not work. It was not replaced until the next day. I reserved a room that had 2 queen beds and a fold out couch. They only had standard rooms available. We have stayed there many times, we will not stay there again.
Clare
Overnattede 3 nætter i oktober 2023
Svar fra Guest Relations Specialist den 12. okt. 2023
Hi Clare,We apologize for the inconveniences you experienced during your recent stay with us. We take cleanliness seriously, and your feedback about the condition of the property is concerning. Our team typically strives to ensure the availability of breakfast items and address maintenance issues promptly. We understand the frustration you faced with the television, and we're sorry it took longer than expected to replace it. We appreciate your loyalty as a returning guest, and we hope to have the opportunity to provide a more satisfying experience on your next visit.
8/10 Udmærket
Annette
Rejste med familie
14. aug. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything was good. It would’ve been perfect. If the TV would’ve worked it kept on saying no Internet detected so we had to watch TV on our phones.
Annette
Overnattede 1 nat i august 2023
Svar fra Guest Relations Specialist den 15. aug. 2023
Hi Annette! Despite the issue with the TV, we're glad that you enjoyed the value and the amenities of our hotel! Thank you for sharing your perspective of our hotel’s accommodations and services! It means a lot to us that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon!
8/10 Udmærket
Kris
Forretningsrejsende
11. aug. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Rooms were clean and cool
Kris
Overnattede 2 nætter i august 2023
Svar fra Guest Relations Specialist den 12. aug. 2023
Hi Kris! It's good to hear from you and we greatly appreciate that you've taken the time to share your review! It's rewarding to learn that we exceeded your expectations with the accommodations, hospitality and cleanliness of our guest rooms. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
6/10 Okay
Teresa
Rejste med familie
6. aug. 2023
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter
Needs a good face lift. Old property. Lots of exposed wires in our room. TV would not work they brought in very small screen. Not enough tables n shade in pool area.
Teresa
Overnattede 1 nat i august 2023
Svar fra Guest Relations Specialist den 8. aug. 2023
Hi Teresa! We're sorry to hear that your stay with us did not meet your expectations. We take all guest feedback seriously, and we apologize for any inconvenience you experienced during your visit. We strive to provide a comfortable and enjoyable experience for all our guests, and maintenance is our top priority. We assure you that we do care about the upkeep of our property and we have a dedicated team that works hard to ensure that all fixtures and amenities are in good working condition. We're also sorry to hear about the exposed wires in your rooms. Your feedback is invaluable to us, and we are actively working on updating our facilities to improve the guest experience.
4/10 Dårligt
Joseph
Rejste med familie og småbørn
28. jul. 2023
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel is below average in cleanliness and has poor customer service.
Joseph
Overnattede 2 nætter i juli 2023
Svar fra Guest Relations Specialist den 28. jul. 2023
Hi Joseph! It is good to hear from you, though we are so sorry to hear that your most recent stay with us did not meet your expectations of quality cleanliness and customer service. Thank you for sharing your experience, so that we can benefit from your perspective of our hospitality and services. Your comments help us to see where we need to improve and we appreciate that you have taken the time to review our hotel.
10/10 Fremragende
Marianne
24. jul. 2023
Marianne
Overnattede 1 nat i juli 2023
Svar fra Guest Relations Specialist den 15. aug. 2023
Hi Marianne! We are very happy to discover that you had such a pleasant experience with us! It is always our ambition to give you a one-of-a-kind memorable experience. We hope you're looking forward to your next stay as much as we are!
8/10 Udmærket
Ted
Rejste med partner
19. jul. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Really welcome and helpful employees!
Ted
Overnattede 1 nat i juli 2023
Svar fra Guest Relations Specialist den 19. jul. 2023
Hello Ted! It is great to hear from you and we’re so glad that you enjoyed our staff courtesy and have taken the time to recognize the hospitality and care that we aim to provide for each and every guest. We want you to feel like family and if our staff is making you feel this welcomed and at home, then we know we're doing our job! We are glad that you were satisfied with the hospitality of our staff and the convenience of our amenities and we look forward to seeing you again soon.
8/10 Udmærket
Roger
13. jul. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Roger
Overnattede 5 nætter i juni 2023
Svar fra Manager den 16. jul. 2023
Hello Roger,We have high standards of hospitality and service and are always working on improving. We'd like it if you would reach out and share your concerns so we may address any issues. We hope to see you again soon.
10/10 Fremragende
Mark Jason
1. jul. 2023
Mark Jason
Overnattede 5 nætter i juni 2023
Svar fra Guest Relations Specialist den 21. jul. 2023
Hi Mark Jason! We greatly appreciate that you've taken the time to share your rating of our hotel. Your satisfaction and enjoyment are very important to us, and we hope to see you again when your travels bring you back to the area!
8/10 Udmærket
Vernon
19. jun. 2023
Vernon
Overnattede 3 nætter i juni 2023
Svar fra Guest Relations Specialist den 9. jul. 2023
Hi Vernon! We’re so glad that you enjoyed your stay and that you found the accommodations and service to be satisfactory. We aim to impress with our breakfast, hospitality, and comfortable accommodations. We are overjoyed to hear that you had a great time with us and we are looking forward to your next visit!
10/10 Fremragende
Lillian
Rejste med familie
5. jun. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lillian
Overnattede 1 nat i juni 2023
Svar fra Guest Relations Management den 5. jun. 2023
Dear Lillian, It's good to hear from you and thank you so much for sharing your review about your stay at our hotel! We are pleased to know that you enjoyed all aspects of your stay. We seek to give each guest a comfortable and accommodating experience and we are happy to hear of our success in this ambition. We are glad to have been an important part of your travel convenience. We look forward to seeing you again!
8/10 Udmærket
Laura
3. jun. 2023
Laura
Overnattede 1 nat i juni 2023
Svar fra Manager den 24. jun. 2023
Hello Laura,Thank you for taking the time to share your rating. Please reach out and share your feedback if something didn't meet your needs. We hope to earn your business again on your next travels.
8/10 Udmærket
Derrick
Rejste med familie
30. maj 2023
Synes godt om: Rengøring, service og personale, værelsets komfort
Breakfast could be better. The room was OK but did not get cool. Made a lot of noise the first night.
Derrick
Overnattede 2 nætter i maj 2023
Svar fra Guest Relations Management den 31. maj 2023
Dear Derrick, It is lovely to hear from you, and we value the time you took to share your impressions of your stay at our hotel.We want to provide every guest with a warm and welcoming experience, and we are delighted that you enjoyed most of your stay. Thank you for your feedback on the breakfast, and we apologize that the AC was not cool enough. We will have maintenance check on this issue. Given that we are always looking for ways to improve the hotel experience for our guests, this will help us to recognize our strengths and address our areas for improvement.Thank you for sharing this review and we look forward to seeing you again!
10/10 Fremragende
Lydia
Rejste med familie og småbørn
28. maj 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Front desk was excellent and super helpful
Lydia
Overnattede 1 nat i maj 2023
Svar fra Guest Relations Management den 29. maj 2023
Dear Lydia, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted when this goal is achieved. It's great to know that you appreciated the friendly service of our staff. We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
10/10 Fremragende
Lillian
Rejste med familie
22. maj 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great
Convenience, clean, friendly staff, easy check-in and out, spacious and comfy!!
Lillian
Overnattede 1 nat i maj 2023
Svar fra g den 23. maj 2023
Dear Lillian, It is lovely to hear from you, and we appreciate you taking the time to tell us about your wonderful experience staying at our hotel.We want to provide each guest with a very comfortable and welcoming experience, so we are delighted that you had an enjoyable stay. We are very happy to know that you like the service of our staff, the guestroom, and that check-in was a breeze! We are pleased to have contributed to your travel comfort.We appreciate you sharing this review, and we hope to see you soon!
4/10 Dårligt
Verificeret rejsende
13. maj 2023
Synes ikke om: Service og personale
Verificeret rejsende
Overnattede 1 nat i maj 2023
Svar fra Guest Relations Management den 15. maj 2023
Dear Jason, Thank you so much for sharing your review and giving us an honest look at the guest experience in our hotel.We are pleased to hear that you enjoyed most aspects of your stay. Your feedback will help us to recognize our strengths and improve upon our weaknesses. We are glad to have been an important part of your travel convenience. We greatly appreciate the time you've taken to review our hotel and we look forward to your next visit.
8/10 Udmærket
David
Forretningsrejsende
13. maj 2023
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Carpet felt very dirty. Musty smell.
David
Overnattede 1 nat i maj 2023
Svar fra Manager den 14. maj 2023
Hello David,We are so sorry to hear that you did not enjoy your stay with us and that you faced such an unusual situation. We continue to strive to improve our service and accommodations so that we may provide the highest level of guest satisfaction. For that reason we're sincerely sorry to have failed to meet your needs. Please keep us in mind for a future stay, so we may show you how we are continuously working to improve in these areas. We are so sorry that we missed the mark during your recent stay. This feedback has been forwarded to management and we can only ask that you consider us again so that you can see the continuous improvements we make.
8/10 Udmærket
Roy
Forretningsrejsende
12. maj 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Roy
Overnattede 1 nat i maj 2023
Svar fra Manager den 14. maj 2023
Hello Roy,We appreciate your time in sharing your feedback. We continuously strive to give our valued guests a wonderful experience and hope to provide you with that on your next stay.
10/10 Fremragende
Edward
Rejste i en gruppe
8. maj 2023
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very nice
Edward
Overnattede 2 nætter i maj 2023
Svar fra Guest Relations Management den 10. maj 2023
Dear Edward, It is nice to hear from you, and we appreciate you taking the time to share your experience at our hotel!We feel honored that you appreciated the friendly service provided by our staff. We strive to provide each client with a very pleasant and enjoyable experience, and we are happy to learn that we have achieved this goal. Thank you for sharing your thoughts, and we hope to see you again soon!
2/10 Forfærdeligt
Melissa
Forretningsrejsende
19. apr. 2023
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Across the way is cheaper and nicer-La Quinta
Check in Clerk had horrible customer service and argued back every question asked. Rude and unprofessional. Rooms yes both rooms had exposed wires in close range for a child to mess with and get themselves hurt. Hallway AC did not work, musty, and poor selection for breakfast.
Melissa
Overnattede 1 nat i april 2023
Svar fra Guest Relations Management den 19. apr. 2023
Dear Melissa, Thank you for taking the time to share your feedback. I regret to discover that you weren't thoroughly impressed with us during your most recent stay. It is our primary aim to give you a comfortable and accommodating experience and it is disheartening to hear that this is not the impression we left you with. We apologize for the issues you encountered during your stay, especially the rude behavior of our staff, the exposed wires in your rooms, and the breakfast being not to your liking. Please know that your voice is of tremendous importance to us and we are confronting the issues that you mentioned to ensure that no guest has this experience in the future. We are investigating and addressing these matters with the appropriate department. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel. I do hope you'll return and let us show you a far better experience.
6/10 Okay
Andre
Rejste med partner, Forretningsrejsende
9. apr. 2023
Synes godt om: Service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
It was easily accessible
Andre
Overnattede 1 nat i april 2023
Svar fra Guest Relations Management den 10. apr. 2023
Dear Andre, Thank you for taking the time to share your feedback. We regret to discover that you weren't thoroughly impressed with us during your most recent stay. Your feedback is important to us as we continuously seek ways to improve the guest experience in our hotel.I do hope you'll return and let us show you a far better experience.
10/10 Fremragende
Tonya
3. apr. 2023
Tonya
Overnattede 1 nat i april 2023
Svar fra Guest Relations Management den 5. apr. 2023
Dear Tonya, It's good to hear from you and thank you so much for sharing your review about your great stay at our hotel! We seek to give each guest a very comfortable and accommodating experience and we are thrilled to hear of our success in this ambition. We are glad that we have been an important part of your travel convenience. We look forward to seeing you again!
8/10 Udmærket
gilberto
Forretningsrejsende
1. apr. 2023
Synes godt om: Rengøring, service og personale, værelsets komfort
Business trip
This was my fourth stay here and I will return. I stayed in room 100 and it was roomy! Mateo checked me in and he was friendly. Unfortunately they only had left one big towel in the room and I had to ask for another. Mateo quickly brought it to the room! The breakfast was good! Make sure to take a towel to the gym because they didn't have any work out towels in there? Other than that, great stay!
gilberto
Overnattede 1 nat i marts 2023
Svar fra Manager den 2. apr. 2023
Hello gilberto,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our towels and comments about our breakfast. Your voice is very valuable to us and we hope you will return on your next travels.