Reception
Tjek tilgængelighed

Anmeldelser af The Waterfront Hotel Spa & Golf

4 out of 5
The Waterfront Hotel Spa & Golf
Great North Road, Wyboston, Bedford, England

Anmeldelser

8,4

Alletiders

Bedømmelse på 10 − Fremragende. 355 af i alt 781 anmeldelser" "
Bedømmelse på 8 − Udmærket. 253 af i alt 781 anmeldelser" "
Bedømmelse på 6 − Okay. 108 af i alt 781 anmeldelser" "
Bedømmelse på 4 − Dårligt. 42 af i alt 781 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 23 af i alt 781 anmeldelser" "

9,0/10

Rengøring

8,6/10

Service og personale

8,4/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Brian

Overnattede 1 nat i februar 2024
Svar fra Imogen R. den 17. feb. 2024
Dear Brian,Thank you for taking the time to leave a review.I am disappointed to read a very low score rating, and in the interest of improving our guests' experience please do not hesitate to contact myself or one of my colleagues to discuss this further. Kind regards,Imogen RuddleGuest Services Supervisor

8/10 Udmærket

Steen, Randers

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Forretningstur
Fint forretningshotel til overnatninger

8/10 Udmærket

Claus, Galten

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Dejligt rolgt hotel i dejlige omgivelser
Dejligt hotel med høj standard. Ligger hyggeligt og i rolige omgivelser lige ved golfbane og med en dejlig terrasse ned til søen. Værelset var super og personalet meget venlig og imødekommende. Ligger godt for besøg i Cambridge og omegn. Fint hotel til en god pris.

2/10 Forfærdeligt

Abbie

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

8/10 Udmærket

Dean

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Only slight negative was the food quality was ok but not as good as you would expect from the price of meals compared with other similar establishments visited.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

8/10 Udmærket

Paul, Astley Manchester

Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
I really enjoyed my stay here, the hotel was clean and tidy. It took a few minutes to be served at the bar at times but eventually I got served. My only problem was I booked a double room for myself, but the ed was 2 singles joined together. I understand why they do this but I could feel the gap in between the 2 beds and it felt like I was rolling into it all night. Other than the bed a great place to stay
Overnattede 1 nat i maj 2024

10/10 Fremragende

Sophia

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a lovely stay, the facilities and staff were brilliant.
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Barbara

Overnattede 5 nætter i april 2024

10/10 Fremragende

Tina

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024

4/10 Dårligt

Sandie

Synes godt om: Rengøring, service og personale
Unfortunately I chose this property as geographically convenient and for the opportunity to swim. The pool 'advertised' is not in the hotel but across 2 car parks (the hotel's and the sports centre) and does not belong to the hotel. I was told I needed to book a time slot. I tried for a Sunday early evening but the pool closed at 4:00 so I suggested 3:00 - no that was booked for families. Okay Monday morning at 7:00 (breakfast finishes at 9:00 in the hotel). I went to find the pool already had 5 people in it and there was a sign saying maximum 5 in the pool. I said I had booked but they shouted at me they were members and did not have to book a slot. I got in and a gentleman got out and I swam for 5 minutes feeling very upset. No towels provided. Luckily I took one with. The breakfast was appalling. Part buffet (limited but ok) and the cooked breakfast was the worst I have ever had. Undercooked greasy fried eggs and the rest was as bad or worse. Hotel to their credit accepted my complaints and gave me a reduction but my one night away did not leave me relaxed or happy. I would add that the room was not in the main building. Quite a long walk in, out and to reception and the restaurant. The room itself was comfy and pretty clean (apart from 2 clipped false nails found on the floor) but surprisingly too hot in the middle of a cold winter. On a ive note all staff were pleasant and tried to be helpful but the pool issue and breakfast 'chef' really need sorting.
Overnattede 1 nat i februar 2024
Svar fra Alex Hoy den 29. feb. 2024
Dear Sandie, Thankyou for taking the time to leave your review about your stay here at The Waterfront Hotel Spa & Golf. I am disappointed to read of the challenges you faced during your stay regarding the leisure facilities. The health and leisure club is operated independently and we will share your disappointment in the manner you were spoken to with the management team. I am sorry you felt this made you feel upset. I will also follow up with our kitchen team regarding the quality of food that is set out in the mornings. It does come at a surprise as we typically receive positive feedback about our breakfast and the variety and quality we have to offer. I am pleased to see our team offered compensation to you for any shortcomings, and I do hope this does not deter you from a future visit to witness this is not typical of experience for our guests when visiting us. Kind regards, Alex HoyGuest Services Manager

6/10 Okay

Aswin

Overnattede 1 nat i februar 2024

10/10 Fremragende

CRAIG

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024

10/10 Fremragende

Dawn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i februar 2024

8/10 Udmærket

Matthew

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 5 nætter i januar 2024

10/10 Fremragende

Christopher

Overnattede 1 nat i januar 2024

2/10 Forfærdeligt

mark

Forretningsrejsende
Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale, værelsets komfort
Could not get in gym for 3 days
Gym across the road and hotel only pay for a few memberships, so had to wait for over an hour in reception to get in the gym
Overnattede 3 nætter i januar 2024

6/10 Okay

Anthony

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Expensive food
Food was expensive and had I known what my wife was paying I wouldn’t give 12.5% service charge and £18 for three scoops ice cream over the top. Noisy inconsiderate people are not the fault of the hotel but signs put up might help
Overnattede 1 nat i december 2023

8/10 Udmærket

Vincent, manchester

Synes godt om: Rengøring, service og personale
Overnattede 2 nætter i december 2023

10/10 Fremragende

John

Rejste med partner
Everything oozed professionalism. Couldn’t fault anything.
Overnattede 1 nat i december 2023

6/10 Okay

Muobo

Overnattede 1 nat i november 2023

8/10 Udmærket

Ajreen

Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i november 2023

6/10 Okay

Simon

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Hotel stay was good, room was clean and staff were friendly. Y-SPA was pretty expensive for a 20 min massage 10 mins was spent on prep so you only get a 10 min actual massage. Windows in the room were all blown double glazing meaning that noise and cold can come through easily. The hotel needs to rectify this as they are advertising themselves as eco friendly. Apart from this, the room was up to a modern standard and generally clean although we did notice a few minor issues.
Overnattede 2 nætter i november 2023

10/10 Fremragende

Janice

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great reception staff. Very expensive food
Overnattede 1 nat i november 2023

6/10 Okay

Joann

Overnattede 1 nat i november 2023

4/10 Dårligt

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring
Synes ikke om: Værelsets komfort
Overall the staff are friendly and helpful. The food is expensive but delicious. The downside is that this is the 4th time I was given a disabled room. The bed is uncomfortable and mattress very soft. It feels like a waterbed. There was also no hot water in the shower.
Overnattede 1 nat i november 2023

6/10 Okay

R.

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nothing special, but OK
Nothing special, OK is what I would say. It's also quite expensive. Food and drinks are also pricey. Black Americano was almost GBP 4. you pay under GBP3 in Central London... Food in the Brasserie was poor
Overnattede 1 nat i november 2023

6/10 Okay

pamela

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place but the towel rail didnt work and noone fixed it so the bathroom was cold especially not good when disabled, they did look but no resolution though there 2 days. The restaurant manager was quite abrupt. The food is excellent but the wine price list is wrong, it was rectified but not friendly. Hotel staff brilliant and helpful
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Nerida

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2023
Svar fra Guest Services den 17. nov. 2023
Good afternoon,Thank you for taking the time to leave us a review. We are pleased that you enjoyed your stay.We hope to welcome you back soon.Kind regards,

10/10 Fremragende

gary

Overnattede 1 nat i oktober 2023

2/10 Forfærdeligt

christopher

Overnattede 4 nætter i oktober 2023

10/10 Fremragende

Jagdeep

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i oktober 2023

8/10 Udmærket

Roy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Bob

Overnattede 1 nat i oktober 2023

10/10 Fremragende

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023

10/10 Fremragende

Andrew

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Dean

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023

10/10 Fremragende

Jibreel

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Lovely place to stay
Beautiful hotel in lovely ground.
Overnattede 1 nat i september 2023
Svar fra Guest Services den 17. nov. 2023
Good afternoon,Thank you for taking the time to leave a review. We are very happy to hear that you enjoyed the hotel and scenery.We hope to welcome you back in the near future.Kind regards,

8/10 Udmærket

Nicholas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
1st time, no rush to come back
A well needed break, booked well in advance and meant for doing nothing. I had reached out to the hotel several weeks before our stay regarding access to the Y-Spa, as at the time of booking (i was looking for a spa hotel), i assumed that access to all facilities were incleded in the price. Once booked i received a messaged advising me that i would need to pay extra cor the spa, however email them.for availability which i did 4 times. With 1 week to go and no response i searched for an alternative email adress on linve and not the one which the original message was sent from. On receiving confirmation about spa availability, i was a little disappointed by the cost and that the options were am or pm, which meant paying twice if a whole day was wanted. The staff who we interacted with were friendly and helpful. The room, it was an ok size, clean and has the standard tea / coffee bits. The bed was comfy, however the temperature of the room was not easily controlled with what can only be described as the noisiest upright fan, surprised that their was no aircon, and with the evening temperatures lately this made the stay and overall experience disappointingly uncomfortable
Overnattede 2 nætter i september 2023

6/10 Okay

J

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023

8/10 Udmærket

David

Overnattede 1 nat i september 2023

10/10 Fremragende

Verificeret rejsende

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023

10/10 Fremragende

Peter

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very nice hotel and location. As on large complex with 3 hotels a little bot hard to find. But lovely stay.
Overnattede 1 nat i september 2023

10/10 Fremragende

Stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Wonderful
Ample parking. Quiet secluded escape on a beautiful waterfront. Just walking through the front entrance with the smell of something pleasant was relaxing. The same high standard was kept thoughout. Spa was full, meeds to be booked in advance. Restaurant was scenic and spacious. The breakfast itself was adequate, but not mmmm. Would stay here again without hesitation.
Overnattede 1 nat i august 2023

8/10 Udmærket

Verificeret rejsende

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i august 2023

8/10 Udmærket

Selladurai

Synes godt om: Rengøring, service og personale
Quite pleasant environment
Overnattede 2 nætter i august 2023

10/10 Fremragende

Sean

Overnattede 3 nætter i august 2023

8/10 Udmærket

Karen

Overnattede 1 nat i august 2023

10/10 Fremragende

Malcolm

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2023

6/10 Okay

Nigel

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
very impersonal staff
Overnattede 1 nat i august 2023