Alle de viste anmeldelser er indsendt af rigtige gæster. Kun rejsende, som har booket et ophold hos os, kan indsende en anmeldelse. Vi verificerer anmeldelser i henhold til vores retningslinjer og offentliggør alle anmeldelser, hvad enten de er positive eller negative.Flere oplysningerÅbner i et nyt vindue
Bedømmelse på 10 − Fremragende. 552 af i alt 706 anmeldelser" "
10 - Fremragende
552
Bedømmelse på 8 − Udmærket. 103 af i alt 706 anmeldelser" "
8 - Udmærket
103
Bedømmelse på 6 − Okay. 25 af i alt 706 anmeldelser" "
6 - Okay
25
Bedømmelse på 4 − Dårligt. 17 af i alt 706 anmeldelser" "
4 - Dårligt
17
Bedømmelse på 2 − Forfærdeligt. 9 af i alt 706 anmeldelser" "
2 - Forfærdeligt
9
9,6/10
Rengøring
9,4/10
Service og personale
9,4/10
Faciliteter
9,2/10
Overnatningsstedets tilstand og faciliteter
9,2/10
Miljøvenligt
Anmeldelser
10/10 Fremragende
Lars
10. aug. 2022
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
The place to stay if you are a Modernista fan!
Exquisite location in the L'Eixample and the perfect base to explore the Modernista. You'll get what you expect from a luxery hotel and a little extra. Only draw down is you have to shower in the bath top. We had a room on the back side of the hotel - go for one that faces the street and not top floor but the one just below.
Lars
Overnattede 4 nætter i august 2022
Svar fra Nuria Tusell - Guest Relations den 13. aug. 2022
Dear Mr. Lars,
Thank you for sharing about your stay at Hotel Casa Fuster 5*, Landmark.
We appreciate the flattering remarks and are glad you liked our hotel.
We place our guests in the heart of one of the world's most exciting cities and provide a seamless travel experience with our outstanding location, service, and comfortable accommodations. Thank you again for recommending us, and we look forward to your next visit.
Best wishes,
10/10 Fremragende
leif
5. jan. 2020
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
leif
Overnattede 2 nætter i januar 2020
Svar fra Nuria Tusell - Guest Relations den 24. jan. 2020
Dear Mr. Leif,
We are very pleased to know that you enjoyed your stay with us, and we hope to be able to welcome you again in the future.
Best regards,
8/10 Udmærket
Verificeret rejsende
27. sep. 2018
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Verificeret rejsende
Overnattede 1 nat i september 2018
Svar fra Cesar Royo. Guest Relations Manager den 28. sep. 2018
Dear guest,
We truly appreciate you taking the time to express your positive opinion.
We are honored that you chose to stay with us when you were in Barcelona.
Best regards,
10/10 Fremragende
Lars
4. aug. 2018
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Loved it
Best experience ever, loved everything, location, offerings, service level, building, people, rooms and ambiance
Lars
Overnattede 3 nætter i juli 2018
Svar fra Cesar Royo. Guest Relations Manager den 7. aug. 2018
Dear Lars,
Thank you kindly for your review!
It is such a pleasure to hear that you enjoyed your stay with us, and we are thrilled to hear that you enjoyed your time!
Our location is conveniently close to shopping areas, dining, and attractions making it a prime destination.
We are highly looking forward to your next visit to Barcelona and we hope to see you again soon!
Warmest Regards,
10/10 Fremragende
stephen
Rejste med partner
29. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Casa Fuster is a beautiful, historic property close to great shopping and restaurants. We had a very nice room with Familia La Sagrada in the background. Hotel has a very large lounge on the main floor which was hopping when we were there. The breakfast, which was fine, is served in a windowless basement restaurant. The staff were excellent. Enjoyed our stay but if returning to Barcelona, would likely stay at the Majestic.
stephen
Overnattede 1 nat i april 2024
10/10 Fremragende
Avreliya
Rejste med familie
29. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel that feels very luxurious. Staff were very helpful and accommodating. There was a lot of attention to detail that was obvious in our rooms. Rooms were clean and very comfortable. Service was excellent. Location was good, close to subway and to Casa Mila (a very popular tourist destination). Overall, a great stay!
Avreliya
Overnattede 2 nætter i april 2024
4/10 Dårligt
Roberto, Nashville
Rejste med partner
28. apr. 2024
Synes godt om: Service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The property is now old and hasn't been renovated in 20 years. The rooms and hallways smell bad despite the attempt to cover the smell with excessive amounts of perfume.
Roberto
Overnattede 1 nat i april 2024
10/10 Fremragende
Karen
Rejste i en gruppe
28. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The only concern was the hotel was next to a school. The children played outside which woke me up the first morning.
Karen
Overnattede 4 nætter i april 2024
8/10 Udmærket
annemarie
20. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
annemarie
Overnattede 1 nat i april 2024
10/10 Fremragende
Steve
Rejste med familie
11. apr. 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
5 star property no issues
Steve
Overnattede 2 nætter i april 2024
10/10 Fremragende
jeffrey
Rejste med partner
5. apr. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A special place to stay. Area great easy access to transportation. We did not take advantage to the special facilities they offered something to consider returning to experience.
jeffrey
Overnattede 6 nætter i februar 2024
10/10 Fremragende
Ippei
Rejste med familie og småbørn
2. apr. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Access is easy and many sightseeing places within walking or metro ride distance.
Ippei
Overnattede 3 nætter i marts 2024
10/10 Fremragende
Gustavo Alexander
Rejste med familie
30. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic location, and great staff.
Gustavo Alexander
Overnattede 11 nætter i marts 2024
10/10 Fremragende
Alina
Rejste med familie
27. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel ; in the center of town
Alina
Overnattede 6 nætter i marts 2024
Svar fra Nuria Tusell - Guest Relations Manager den 27. mar. 2024
Dear Mrs. Filozov,It is always a pleasure to receive positive comments and we truly appreciate you taking the time to send this to us.We are thrilled that you enjoyed our central location, making your stay even more convenient and enjoyable.We hope to welcome you back in our property soon. Greetings from Barcelona,
10/10 Fremragende
Doug
21. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Xx
Doug
Overnattede 8 nætter i marts 2024
Svar fra Nuria Tusell - Guest Relations Manager den 27. mar. 2024
Dear Mr. Brooks,We are very pleased to know that you enjoyed your stay with us, and we hope to be able to welcome you again in the future.Best regards,
10/10 Fremragende
Becky
Rejste med familie
20. mar. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A wow at every level! Thanks to all for a great experience.
Becky
Overnattede 3 nætter i marts 2024
Svar fra Nuria Tusell - Guest Relations Manager den 27. mar. 2024
Dear Mrs. Thomas,Regarding your recent stay at the Hotel Casa Fuster and your wonderful comments, we would like to say thank you.We hope to be able to welcome you again in the future.Kind regards,
10/10 Fremragende
TAKESHI, Kawagoe
9. mar. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
TAKESHI
Overnattede 5 nætter i marts 2024
4/10 Dårligt
Urs
3. mar. 2024
The hotel capitalises on its historic flair but the standard corresponds in no means with the LHW classification
Urs
Overnattede 3 nætter i februar 2024
Svar fra Nuria Tusell - Guest Relations Manager den 9. mar. 2024
Dear Mr. Urs,We appreciate your feedback regarding your experience at our hotel. While we are delighted that you noticed and appreciated our historic flair, we sincerely apologize if the standard did not meet your expectations corresponding to the LHW classification.Your comments are crucial to us, and we take them seriously. Rest assured, we will thoroughly review and address the areas that may have fallen short of the expected standards. We are committed to continually improving our services to ensure a more satisfying stay for our valued guests.Thank you for bringing this to our attention, and we hope to have the opportunity to exceed your expectations on a future visit.Warm Regards,
10/10 Fremragende
jennifer
29. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wonderful hotel, exceptional staff in perfect location
jennifer
Overnattede 6 nætter i februar 2024
Svar fra Nuria Tusell - Guest Relations Manager den 9. mar. 2024
Dear Mrs. Jennifer,Thank you for your wonderful feedback! We're thrilled to hear that you loved Casa Fuster for its prime location. Most importantly, we are delighted that you found our staff to be exceptional. Providing outstanding service is our top priority, and it's heartening to know that our team made a positive impact on your stay.We look forward to welcoming you back to Casa Fuster in the future. Your satisfaction is our greatest reward, and we can't wait to have the pleasure of hosting you again. Safe travels until we meet again!
10/10 Fremragende
Kazue
Rejste med partner
24. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very nice hotel with hospitality.
Kazue
Overnattede 1 nat i februar 2024
Svar fra Nuria Tusell - Guest Relations Manager den 9. mar. 2024
Dear Mr. Kazue,Thank you for your wonderful feedback! Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another luxurious experience in the future.Safe travels, and we look forward to your return!Best regards,
10/10 Fremragende
Kazue
23. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
very nice but facilities are a bit aging.
Kazue
Overnattede 1 nat i februar 2024
Svar fra Nuria Tusell - Guest Relations Manager den 9. mar. 2024
Dear Mrs. Kazue,Thank you for your valuable feedback. We appreciate your kind words about our accommodations. We take your comment regarding the facilities seriously and assure you that we are continuously working to enhance and update our amenities. Your input helps us identify areas for improvement, and we are committed to ensuring a more enjoyable experience for our guests.We hope to have the pleasure of welcoming you back in the future.Warm Regards,
10/10 Fremragende
Kazue
Rejste med partner
22. feb. 2024
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
very nice historical hotel.
facilities such as safety box are sometimes a bit aging.
Kazue
Overnattede 1 nat i februar 2024
Svar fra Nuria Tusell - Guest Relations Manager den 9. mar. 2024
Dear Mrs. Kazue,Thank you for your valuable feedback. We appreciate your kind words about our accommodations. We take your comment regarding the facilities seriously and assure you that we are continuously working to enhance and update our amenities. Your input helps us identify areas for improvement, and we are committed to ensuring a more enjoyable experience for our guests.We hope to have the pleasure of welcoming you back in the future.Warm Regards,
10/10 Fremragende
Kunal, Paso Robles
Rejste med partner
22. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very nice. Room was great. No view from our room, but nothing to complain about at all.
Great location metro, taxis and car rental access was within 100meters.
Absolutely recommend.
Kunal
Overnattede 4 nætter i februar 2024
Svar fra Nuria Tusell - Guest Relations Manager den 9. mar. 2024
Dear Mr. Kunal,We greatly appreciate your positive feedback on your recent stay at Casa Fuster. It's wonderful to hear that you found our staff to be very nice and enjoyed the great room. We apologize for any inconvenience regarding the lack of a view from your room but are pleased to know that it didn't impact your overall experience. It's fantastic to hear that the convenient access to metro, taxis, and car rental within 100 meters added to your satisfaction.Thank you for recommending Casa Fuster; we are eager to welcome you back soon!Warm Regards,
8/10 Udmærket
SHINGO
15. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
建物がモダンで立地が最高
SHINGO
Overnattede 4 nætter i januar 2024
Svar fra Nuria Tusell - Guest Relations Manager den 9. mar. 2024
Dear Mr. Shingo,Thank you for taking the time to write to us. We are delighted to receive such wonderful comments about our facilities. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back for another luxurious experience in the future.Safe travels, and we look forward to your return!Best regards,
10/10 Fremragende
catherine
Rejste med familie
11. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was amazing. Spoke well English. The neighborhood is perfect for walking around with great restaurants and shopping. Room was very clean and beautiful. Service was excellent. Every night had turndown service. Overall a perfect 4 days in Barcelona @Casa Fuster!
catherine
Overnattede 4 nætter i februar 2024
Svar fra Nuria Tusell - Guest Relations Manager den 9. mar. 2024
Dear Mrs. Catherine,Thank you so much for taking the time to review your stay with us. We are thrilled to hear that you enjoyed your time at Casa Fuster. We will be sure to pass along your kind words to our staff regarding your comments.We look forward to welcoming you back to Casa Fuster soon!Warm Regards,
10/10 Fremragende
George
Rejste med partner
8. feb. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All the staff were courteous and friendly.
George
Overnattede 2 nætter i februar 2024
Svar fra Nuria Tusell - Guest Relations Manager den 10. feb. 2024
Dear Mr. George,First of all, thank you for choosing us every time you stay in Barcelona, we are very pleased to welcoming you to our hotel.We highly appreciate your comments and we appreciate for taking the time to write to us. It is fulfilling to receive such wonderful comments about our service.I personally will make sure our staff receives your compliments.Best regards from Barcelona,
10/10 Fremragende
JINSUNG
Rejste med familie
15. jan. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
JINSUNG
Overnattede 3 nætter i januar 2024
Svar fra Nuria Tusell - Guest Relations Manager den 10. feb. 2024
Dear Jinsung,Dear guest,We sincerely appreciate you taking the time to share your positive feedback. It was an honor to have you as our guest during your stay in Barcelona.Best regards,
10/10 Fremragende
Nicola
Rejste med familie
14. jan. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great location and service
The hotel was a pleasant surprise very good location in the center of Barcelona. You are closed to everything. The service is great and breakfast was delicious. Great for a couple of days stay in town
Nicola
Overnattede 2 nætter i januar 2024
Svar fra Nuria Tusell - Guest Relations Manager den 10. feb. 2024
Dear Mr. Nicola,Thank you for your positive feedback! We're delighted to hear that our hotel was a pleasant surprise for you, with its excellent central location in Barcelona. We're thrilled that you found the service to be great and enjoyed the delicious breakfast. We appreciate your recommendation and look forward to hosting you again for another enjoyable stay in the future! Best wishes,
10/10 Fremragende
Maura
13. jan. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel muy bien ubicado , excelente atención de todo el personal.
No me hicieron ascenso de categoría
Maura
Overnattede 1 nat i januar 2024
Svar fra Nuria Tusell - Guest Relations Manager den 10. feb. 2024
Apreciada Sra. Maura,Agradezco sus amables palabras sobre nuestro hotel y el servicio brindado por nuestro personal. Lamentamos informarle que, debido a la alta ocupación que teníamos en ese momento, no fue posible realizar el ascenso de categoría solicitado. Apreciamos su comprensión y esperamos que, a pesar de esto, su estancia haya sido agradable. Si hay algo más en lo que podamos ayudarle, no dude en hacérnoslo saber. ¡Esperamos tenerle de nuevo en el futuro!
10/10 Fremragende
Jacek
8. jan. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel, very conveniently located to many major tourist attractions with excellent shopping nearby. The hotel staff was very friendly and professional. Highly recommend to anyone interested in beautiful architecture and interior design.
Jacek
Overnattede 2 nætter i januar 2024
Svar fra Nuria Tusell - Guest Relations Manager den 22. jan. 2024
Dear Mr. Jacek,Thank you for your wonderful feedback! We're thrilled to hear that you loved Casa Fuster for its prime location, beautiful architecture, comfortable accommodations, and delicious food. Most importantly, we are delighted that you found our staff to be exceptional. Providing outstanding service is our top priority, and it's heartening to know that our team made a positive impact on your stay.We look forward to welcoming you back to Casa Fuster in the future. Your satisfaction is our greatest reward, and we can't wait to have the pleasure of hosting you again. Safe travels until we meet again!
10/10 Fremragende
Verificeret rejsende
Rejste med familie
6. jan. 2024
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice staffs made our stay as comfortable as possible
Felt like home
Close to metro, accessible neighborhood with several wonderful tapas restaurant
Verificeret rejsende
Overnattede 3 nætter i december 2023
Svar fra Nuria Tusell - Guest Relations Manager den 22. jan. 2024
Dear guest,We sincerely appreciate you taking the time to provide us with feedback about your stay! Customer satisfaction is of the utmost importance to us, and we are delighted to learn that everything exceeded your expectations.Receiving positive comments about our service is always a pleasure, as we strive to improve it every day. We look forward to the opportunity to welcome you back to our property in the near future.Warm regards from Barcelona,
10/10 Fremragende
Yoshiaki
3. jan. 2024
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Yoshiaki
Overnattede 6 nætter i december 2023
Svar fra Nuria Tusell - Guest Relations Manager den 22. jan. 2024
Dear Mr. Yoshiaki,We sincerely appreciate you taking the time to provide us with feedback about your stay! We look forward to the opportunity to welcome you back to our property in the near future.Warm regards from Barcelona,
10/10 Fremragende
Welington Luiz
Rejste med partner
30. dec. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Atendimento, localização, quarto espaçoso, comodidades
Welington Luiz
Overnattede 4 nætter i december 2023
Svar fra Nuria Tusell - Guest Relations Manager den 22. jan. 2024
Apreciado Sr. Welington,Muchísimas gracias por haber seleccionado el hotel Casa Fuster durante su visita a Barcelona y haber compartido su experiencia. Nos complace enormemente leer que disfrutó de su estancia con nosotros.Nuestro hotel está ubicado en una zona excepcional, cerca de los mejores restaurantes, tiendas en el Paseo de Gracias y los sitios de interés turístico de Barcelona.Esperamos poder darle la bienvenida a usted en un futuro no muy lejano.Saludos cordiales,
10/10 Fremragende
gary
Rejste med familie
29. dec. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved the Casa Fuster for its location, beautiful building, comfort, good food, but the staff was exceptional! We will absolutely return to this lovely place.
gary
Overnattede 2 nætter i december 2023
Svar fra Nuria Tusell - Guest Relations Manager den 22. jan. 2024
Dear Mr. Gary,Thank you for your wonderful feedback! We're thrilled to hear that you loved Casa Fuster for its prime location, beautiful architecture, comfortable accommodations, and delicious food. Most importantly, we are delighted that you found our staff to be exceptional. Providing outstanding service is our top priority, and it's heartening to know that our team made a positive impact on your stay.We look forward to welcoming you back to Casa Fuster in the future. Your satisfaction is our greatest reward, and we can't wait to have the pleasure of hosting you again. Safe travels until we meet again!
10/10 Fremragende
Simone
Rejste med familie
28. dec. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel in a lively area.
Simone
Overnattede 2 nætter i december 2023
Svar fra Nuria Tusell - Guest Relations Manager den 22. jan. 2024
Dear Mr. Simone,Thank you kindly for your review!It is such a pleasure to hear that you enjoyed your stay with us! Our location is conveniently close to shopping areas, dining, and attractions making it a prime destination.We are highly looking forward to your next visit to Barcelona and we hope to see you again soon!Warmest Regards,
10/10 Fremragende
Santiago
Rejste med familie og småbørn
28. dec. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The best of the best
Santiago
Overnattede 3 nætter i december 2023
Svar fra Nuria Tusell - Guest Relations Manager den 22. jan. 2024
Dear Mr. Santiago,We sincerely appreciate you taking the time to share your positive feedback. It was an honor to have you as our guest during your stay in Barcelona.Best regards,
10/10 Fremragende
parisa
27. dec. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great service welcoming and nice staff the rooms were clean large and comfortable enjoyed our stay
parisa
Overnattede 4 nætter i december 2023
Svar fra Nuria Tusell - Guest Relations Manager den 22. jan. 2024
Dear Mrs. Parisa,We thank you for taking the time to give us feedback about your stay with us!Customer satisfaction is of the utmost importance to us, and we are delighted that everything exceeded your expectations!It is always a pleasure to receive positive comments about our Housekeeping service, as we work every day to improve it.We hope to welcome you back in our property soon. Greetings from Barcelona,
10/10 Fremragende
Vivian
26. dec. 2023
Vivian
Overnattede 3 nætter i december 2023
Svar fra Nuria Tusell - Guest Relations Manager den 10. feb. 2024
Dear Mrs. Vivian,We sincerely appreciate you taking the time to share your positive feedback. It was an honor to have you as our guest during your stay in Barcelona.Best regards,
10/10 Fremragende
Akanksha
Rejste med familie
22. dec. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Akanksha
Overnattede 3 nætter i december 2023
Svar fra Nuria Tusell - Guest Relations Manager den 22. jan. 2024
Dear Mr. Akanksha,We are very pleased to know that you enjoyed your stay with us, and we hope to be able to welcome you again in the future.Best regards,
10/10 Fremragende
JOSE
20. dec. 2023
JOSE
Overnattede 3 nætter i december 2023
Svar fra Nuria Tusell - Guest Relations Manager den 22. jan. 2024
Estimado Sr. José,Agradecemos sinceramente que haya compartido su experiencia después de su reciente visita al hotel. Esperamos con entusiasmo darle la bienvenida de nuevo en el futuro.Saludos cordiales,
10/10 Fremragende
JI HYUN
Rejste med familie
16. dec. 2023
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
다른 무엇보다도 모더니즘 건축가 도미니크 몬타네로가 설계한 역사의 한 코너에 머무를 수 있다는 것 하나만으로도 만족스러웠습니다. 그 가치에 저는 우선 다음에도 바르셀로나에 온다면 이 곳에 숙박할 예정입니다.
다만 10일간의 숙박기간동안 자잘한 기계고장들이 많은 점이 아쉬웠어요. 전화기는 계속 고장나있었고, 벽등이 고쳐졌다가 다시 깜빡거리는 것이 반복되었습니다. 하지만 그 어느 곳다도 숙소 내부를 물청소로 청결히 가꾸고 세세한 어메니티까지 있는 부분은 이 단점을 한편으로 상쇄해주기도 했죠.
그리고 올때마다 저는 늘 건물 뒤편만 보이는 뷰를 배정받게 되어 아쉽습니다. 그래도 이번에는 상대적으로 높은 층이라 방에 빛이 들어 좋았어요. 문의를 하면, 늘 곤란해 한다던가 장기숙박이라 좋은 뷰의 방을 배정하기 어렵다는 식의 답변을 듣기도 해서 선뜻 납득이 가진 않았어요. 그럼에도 불구하고, 호텔 건물 자체의 매력 때문에 다시 찾게 되었던 것 같아요.
JI HYUN
Overnattede 10 nætter i december 2023
Svar fra Nuria Tusell - Guest Relations Manager den 22. jan. 2024
Dear Mr. Ji Hyun,Thank you for sharing your experience. I'm glad to hear that you found satisfaction in staying in a historic building designed by the modernist architect Lluis Domenech i Muntaner. Your intention to stay here again on your next visit to Barcelona speaks volumes about the place's value.I understand your disappointment with the minor mechanical breakdowns that occurred during your 10-day stay, such as issues with the phone and wall light. It's reassuring to know that the cleanliness of the interior, maintained through water cleaning, and the provision of detailed amenities in all areas helped offset these shortcomings.I also take note of your mention regarding the assigned views consistently showing the back of the building. It's unfortunate that this has been a recurring issue. On a positive note, having good light in the room on a relatively high floor this time was appreciated. I apologize for any initial challenges you faced when inquiring about room assignments.Your feedback is valuable, and we appreciate your understanding. We look forward to welcoming you back, and we'll strive to make your future stays even more enjoyable. Thank you for choosing our hotel, and we hope to see you again soon.Best wishes,
10/10 Fremragende
BERNARDO
15. dec. 2023
BERNARDO
Overnattede 1 nat i oktober 2023
Svar fra Nuria Tusell - Guest Relations Manager den 22. jan. 2024
Apreciado Sr. Bernardo,Muchas gracias por compartir su experiencia tras su reciente visita al hotel.Esperamos poder verle de nuevo en el futuro.Saludos cordiales,
10/10 Fremragende
Mai
Rejste med partner
14. dec. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Mai
Overnattede 5 nætter i december 2023
Svar fra Nuria Tusell - Guest Relations Manager den 22. jan. 2024
Dear Mrs. Mai,We thank you for taking the time to give us feedback about your stay with us!We hope to welcome you back in our property soon. Greetings from Barcelona,
10/10 Fremragende
Alper
Forretningsrejsende
12. dec. 2023
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Alper
Overnattede 1 nat i december 2023
Svar fra Nuria Tusell - Guest Relations Manager den 22. jan. 2024
Dear Mr. Alper,We thank you for taking the time to give us feedback about your stay with us!We hope to welcome you back in our property soon. Greetings from Barcelona,
10/10 Fremragende
MASAYUKI
Rejste med partner
11. dec. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We had a very good time.
MASAYUKI
Overnattede 1 nat i december 2023
Svar fra Nuria Tusell - Guest Relations Manager den 22. jan. 2024
Dear Mr. Masayuki,We thank you for taking the time to give us feedback about your stay with us!We hope to welcome you back in our property soon. Greetings from Barcelona,
10/10 Fremragende
Neal S
8. dec. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice property and the service was really exceptional!
Neal S
Overnattede 3 nætter i december 2023
Svar fra Nuria Tusell - Guest Relations Manager den 22. jan. 2024
Dear Mr. Neal S.,We are delighted that you had a memorable stay with us, and that all of our staff made it special.We are very pleased to know that you enjoyed your stay with us, and we hope to be able to welcome you again in the future.Best wishes,
10/10 Fremragende
MARCOS MANUEL
Rejste med familie
6. dec. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Súper hotel
MARCOS MANUEL
Overnattede 2 nætter i december 2023
Svar fra Nuria Tusell - Guest Relations Manager den 22. jan. 2024
Apreciado Sr. Manuel Marcos,Muchas gracias por compartir su experiencia tras su reciente visita al hotel. Esperamos poder verle de nuevo en el futuro.Saludos cordiales,
6/10 Okay
Dora
Rejste med familie
6. dec. 2023
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
1 this is the worst hotel we stayed during the trip. 2 - there is no service line available in our room. We need to run down from 4th floor to 1st floor ask assistance. 3 - air condition didn't work. door key didn't work. kettle broke. We asked for a new kettle, never get replaced.4 - We asked the doormen to get a doorknob so we can open the window and get fresh air. He took the tips and disappeared. 5 - There is a blood stain on the towels.
Dora
Overnattede 3 nætter i november 2023
Svar fra Nuria Tusell - Guest Relations Manager den 4. jan. 2024
Dear Mrs. Zheng,Thank you for taking the time to tell us about your stay at Hotel Casa Fuster. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Hotel Casa Fuster, one of The Leading Hotels of the World, we continuously strive to meet your needs and expectations; therefore, your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,
10/10 Fremragende
MASAYUKI
Rejste med partner
6. dec. 2023
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I am enjoying my stay at the hotel.
MASAYUKI
Overnattede 3 nætter i december 2023
Svar fra Nuria Tusell - Guest Relations Manager den 4. jan. 2024
Dear Mr. Masayuki,Thank you for sharing about your stay at Hotel Casa Fuster 5*, Landmark.We appreciate the flattering remarks and are glad you liked our hotel. Thank you again for recommending us, and we look forward to your next visit.
2/10 Forfærdeligt
Georg
5. dec. 2023
Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
Das ist mein Liebling hotel, aber diesmal Sie haben mich drei Tage frieren lassen, weill bei mir Heizung hat nicht funktioniert und was hat mir weh getan ich habe keine Hilfe oder andere Angebot von Rezeption bekommen
Georg
Overnattede 3 nætter i november 2023
Svar fra Nuria Tusell - Guest Relations Manager den 4. jan. 2024
Dear Mr. Georg,Dear Guest,We thank you for taking the time to give us feedback about your stay with us. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Customer satisfaction is of the utmost importance to us; therefore, we are truly sorry the meintenance incident occurred; it is our goal to rectify any incident as soon as it had been reported.We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,