Thank you for your feedback.

Dear Terrence, Thank you for being our guest at Element Arundel Mills BWI Airport and for your candid comments. We are pleased to know that your overall stay was enjoyable. However, we are sorry for the inconvenience you had with your breakfast experience. We will share your concerns with the food and beverage departments to ensure changes are made whenever necessary. We appreciate your patience and hope to welcome you again soon.Sincerely,Tony GalangDual General Manager

Dear Clyde, Thank you for being our guest and for taking the time to review your experience with us. We sincerely apologize for the maintenance issues you encountered with the bathroom during your stay and that we did not address them to your satisfaction. We are committed to providing all our guests with a comfortable and enjoyable experience; therefore, we truly regret this impacted your stay. We have taken note of your feedback and will share this appropriately. Thank you again for bringing this to our attention. We hope to have another opportunity to provide you with the outstanding service you deserve.Sincerely,Tony GalangDual General Manager

Paul, thank you for choosing Element Arundel Mills BWI Airport for your recent stay and sharing your positive experience. We are delighted to hear our spotless rooms and well-maintained property met your expectations. Also, it's rewarding to know our team members were able to assist and were a pleasure to interact with. Your kind words are appreciated and we look forward to welcoming you back in the future.

Dear Clyde, Thank you for the wonderful rating for Element Arundel Mills BWI Airport! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Sincerely,Tony GalangGeneral Manager

Nicole, thank you for taking the time to share your experience. We apologize for the issues you faced regarding the cleanliness and condition of your room. Additionally, it seems that unwanted noise and a less satisfactory interaction with our team member at the front desk impacted your stay.While we are disheartened you had some challenges with the television service, we're happy to know that you enjoyed the yogurt bar at breakfast.Your feedback is important, and it will be utilized to assist our continuous efforts to improve guest satisfaction. We hope to have the opportunity to exceed your expectations in the future.

Irico, it's delightful to hear that you found everything to be wonderful at Element Arundel Mills BWI Airport. Thank you for your positive comments, and we hope to welcome you back soon.

Jennifer, we're thrilled to hear that your stay at Element Arundel Mills BWI Airport met your expectations. Thank you for taking the time to rate us. We trust we can welcome you back in the near future.

Tarajee, thank you for your glowing review. We're thrilled to hear you found the Element Arundel Mills BWI Airport to be a great place to stay, with cleanliness and comfort being top-notch. We hope to offer the same outstanding experience on your next visit.

Lee, your brief comment is appreciated. We hope your stay was to your satisfaction. If you have specific feedback to share, we're all ears. We're dedicated to improving the experiences of our guests. Thank you for choosing Element Arundel Mills BWI Airport.

Jay, thank you for your top ratings of Element Arundel Mills BWI Airport on Expedia. We're thrilled to learn that your stay met your expectations. Your satisfaction is our main priority, and we look forward to welcoming you back soon!

Cornea, thank you for choosing to stay at Element Arundel Mills BWI Airport. We're delighted to know you had a wonderful experience. We hope to have the pleasure of hosting you again in the future.

Rebecca, thank you for leaving such a succinct and positive review. We are thrilled to hear that the Element Arundel Mills BWI Airport delivered a perfect experience for you. We appreciate and value your support and look forward to hosting you again in the near future.

Kristen, we appreciate you taking the time to share your experience. We sincerely apologize for any misunderstanding regarding your room assignment and the condition of your bedding upon check-in. We aim to provide our guests with a flawless experience, and we will ensure that our team members double-check these details in the future. Thank you for choosing us and we hope to have another opportunity to serve you better.

Dear Diane, Thank you for choosing Element Arundel Mills BWI Airport and for your kind feedback. We are pleased to know that your overall stay was satisfying. We are particularly glad that you enjoyed your time at the pool and our delicious breakfast at the restaurant. We are also delighted that you loved our comfortable accommodations and convenient location. Thank you again, and we hope to welcome you back soon.Sincerely,Rick SawyerDual General Manager

Dear M. Lane, We appreciate you being our guest and sharing your observations. We are glad you liked our friendly staff and convenient location, but we are sorry we did not meet all of your expectations with regard to the accommodations. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization of our hotel. It would be our pleasure to welcome you back soon. Sincerely,Rick SawyerDual General Manager

Dear Lynnette, On behalf of all of us at Element Arundel Mills BWI Airport, thank you for the review. We are glad you enjoyed your stay. Thank you for choosing us for your visit to Hanover, and we look forward to accommodating you again soon.Sincerely,Rick SawyerDual General Manager

Heloa, thank you for choosing Element Arundel Mills BWI Airport and rating us highly. We're thrilled to have met your expectations and look forward to your next stay. We aim to consistently provide a top-notch experience.

LaTwan, it's wonderful to know you enjoyed your stay at Element Arundel Mills BWI Airport. We're pleased you found our hotel to be a relaxing environment, just what we aim for. We look forward to your next visit.

Jason, your review and rating have been noted. It's unfortunate that your stay did not meet expectations. We see each critique as an opportunity for improvement and we'd appreciate further details about your experience. Our aim is to ensure every guest has a satisfactory stay.

We appreciate the feedback, Clyde.It's unfortunate you had such challenges during your time with us. We regret that we couldn't provide you with a perfect experience. We do hope you give us another opportunity to demonstrate the high standard of service we're accustomed to providing.

Priscilla, it's disappointing to read your recent experience was not up to par with your previous stays. We sincerely apologize that you encountered cleanliness issues in your room and we assure you this is not representative of our usual high standards. The cleanliness of our guests' accommodations is a top priority, so it's disheartening to learn about your experience. Your remarks regarding our team members at the front desk are greatly appreciated. We hope you will grant us another opportunity to offer you the quality experience you've come to expect from us.

Dear Eve, Thank you for staying with us and also for the review. We apologize for the issue you encountered with your room and we appreciate you allowing us to resolve this to your satisfaction. We hope to see you again soon, and we wish you all the best with your travels. Sincerely,Rick SawyerDual General Manager

Dear Melissa, Thank you for choosing us for your recent visit. We are sorry to learn about the frustrations you experienced due to not receiving the room you booked. We try to make every effort to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. It is also disappointing to know about the concern you outlined regarding our front desk and that we did not meet some of your expectations. Your comments will be shared with the appropriate individuals as we continually strive to improve our overall guest experience. We are grateful for your patience, and we hope you will consider staying with us again.Sincerely,Rick SawyerDual General Manager

Dear Renay, Thank you for being our guest at Element Arundel Mills BWI Airport. We hope you enjoyed your overall stay. However, we apologize for the issue you outlined with your room. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We appreciate the review and look forward to having you as our guest again.Sincerely,Rick SawyerDual General Manager

Dear Ahmed, Thank you for choosing us for your recent visit. We genuinely apologize for the concerns you had with your room. Our staff is committed to providing fresh and spotless accommodations for every guest; therefore, we are disappointed this was not your experience. Thank you for bringing this to our attention, and we assure you we will work to prevent such oversights in the future. We hope you will consider staying with us again.Sincerely,Rick SawyerDual General Manager

We appreciate your feedback, Terrie.We regret that your time with us didn't meet your expectations. We hold ourselves to a higher standard so we do hope you allow us the opportunity to share a more positive experience with you soon.

Robert, thank you for taking the time to review your stay at Element Arundel Mills BWI Airport. We're thrilled you enjoyed our exceptional service and state-of-the-art facilities. On behalf of our team members, we're looking forward to welcoming you back in the future!

Raphael, it's a pleasure to hear that you had a great stay at Element Arundel Mills BWI Airport. Your willingness to stay with us again is the highest compliment we can receive. We eagerly await your next visit.

Dear Kenneth, Thank you for choosing Element Arundel Mills BWI Airport and for your great feedback. We understand that fresh and spotless accommodations are of the utmost importance, and we are very proud of our housekeeping associate's dedicated service. Thank you again for taking time out of your day to recognize our efforts! It was a pleasure hosting you, and we look forward to your next visit. Sincerely,Rick Sawyer,Dual General Manager

Jada, your ten-star rating for Element Arundel Mills BWI Airport is truly appreciated! We're thrilled you had an excellent experience and hope to welcome you back in the future.

Thank you for the fantastic rating, Sheena!We strive to make all of our guests feel welcome and relaxed during their time at Element Arundel Mills BWI Airport! We can't wait to see you again soon.

Thank you for the wonderful rating, Aaron!It's fantastic you enjoyed your time at Element Arundel Mills BWI Airport so much! We look forward to hosting you again soon for another amazing experience! Have a fantastic day!

Sierra, thank you for choosing Element Arundel Mills BWI Airport for your stay and for sharing your feedback. We are thrilled to know that you enjoyed your time with us. We hope that your travels bring you back to our hotel in the future. Safe travels!

Jessica, it's wonderful to hear you had a five-star experience at Element Arundel Mills BWI Airport! We greatly appreciate your feedback and your choice to stay with us. Looking forward to welcoming you back next time your travels bring you our way.

Dominic, thank you for your positive Expedia review of Element Arundel Mills BWI Airport. It's heartening to know your stay was a pleasant one. We eagerly look forward to your next visit.

Hans, thank you for acknowledging the efforts of our colleagues Michael, Todd, and Usman. They always take great pride in ensuring every guest's comfort. We're thrilled they were able to assist effectively with your room reservation issue. Your feedback about renovation has been duly noted. It's always a pleasure to host you at Element Arundel Mills BWI Airport and we hope to welcome you back in the future.

Natarisha, it's regrettable to hear about the issues you encountered during your stay, including the cleanliness of your room and disturbances in the hallway during the night hours. We strive to maintain a serene and clean atmosphere for our guests, so your feedback will help us rectify these areas. We're sorry that your concerns were not addressed in a timely manner when you contacted our service desk. Your insights are invaluable and have been forwarded to our management for further review and action. Thank you for taking the time to share your experiences, as it will definitely assist us in improving our service quality.

Devon, we regret hearing about your experience regarding the refund and deposit process. Please understand that these procedures are part of the hotel's standard policy; nevertheless, we aim for a smoother experience. We would like to look into this for you. Kindly connect directly with our team members so we can assist in resolving any remaining issues. We truly value your patronage and hope for another opportunity to better your experience.

Kymico, it's great to hear that your stay at Element Arundel Mills BWI Airport was evidently satisfactory. We aim to offer exceptional experiences. We thank you for this positive rating and look forward to the opportunity to serve you again in the future.

Dear TaNisha, Thank you for posting a review of your recent stay. We are sorry you felt our property needed updating. We are grateful for the feedback and will share these notes with the appropriate individuals for the future modernization of our hotel. We appreciate your patience and hope you will consider us again the next time you are in the area. Sincerely, Rick Sawyer Dual General Manager

Dear Ryan, Thank you for choosing Element Arundel Mills BWI Airport and also for sharing your great review. We are glad you could enjoy everything Hanover has to offer, all without venturing far from the comforts of home. It was a pleasure hosting you, and we look forward to welcoming you again soon. Happy Holidays, and have a great New Year.Sincerely,Rick SawyerDual General Manager

Dear Zechariah, Thank you for choosing to stay with us and for leaving a positive rating. We're delighted to know that you had a great experience here at Element Arundel Mills BWI Airport. We look forward to welcoming you back on your next visit!Happy Holidays and Happy New Year!Sincerely,Rick SawyerDual General Manager

Ronald, we appreciate you taking the time to rate your stay. We strive to ensure our guests have a memorable experience and regret that we didn't hit that mark for you this time. Please feel free to share any specific feedback, as it helps us improve. We hope to welcome you back in the future for an improved experience.

Thanks for the perfect rating, Dana!We aim to please and your praise lets us know we're doing our job! We look forward to sharing another amazing experience with you soon at Element Arundel Mills BWI Airport.Have a wonderful day!

Dear Jasmine,Thank you for your feedback on your stay at Element Arundel Mills BWI Airport. We are pleased to hear that you enjoyed your breakfast and found the rooms well-equipped with comfortable beds. Your positive comments are greatly appreciated, and we look forward to welcoming you back for another satisfying stay in the future.Sincerely, Tim FordGeneral Manager

Tammi, it's fantastic to hear that your overall experience at Element Arundel Mills BWI Airport was excellent. We greatly appreciate your feedback and understand your concern regarding the cleanliness. Please know that we take your feedback seriously and will address this matter with our housekeeping team members directly. We look forward to welcoming you back in the future and providing an even better experience!

Thank you for the 5/5 rating, Somona!It's excellent you enjoyed your time at Element Arundel Mills BWI Airport so much and that we could exceed your expectations. That's what we like to see! We can't wait to share another fantastic experience with you soon.

Jessica, thank you for your feedback. Element Arundel Mills BWI Airport always strives to deliver impeccable service and comfort and we understand your expectations for daily housekeeping services. Rest assured, your observations will be brought to the attention of our team members for future improvements. We value your choice in staying with us and hope to have the privilege to host you again soon.

Pradeep, it's wonderful to hear your satisfactory remarks about the Element Arundel Mills BWI Airport. We're pleased that you found our property visually appealing. We hope to have the pleasure to serve you again in the future!