Dear Marndena, We're glad to hear you found your stay at Extended Stay America satisfactory! Your feedback is valuable to us, and we're committed to continually improving our services to ensure a great experience for all our guests. We look forward to welcoming you back for another enjoyable stay!Sincerely,Hotel Management

Dear Lesli, We appreciate your feedback about your recent stay. We apologize for any disappointment with our outdoor areas' outdated appearance and cleanliness. Your comments are valuable, and we will work diligently to address these concerns and create a more welcoming atmosphere. We regret any inconvenience caused by the proximity to the freeway and understand the importance of a restful night. Your recommendation is taken seriously, and we will strive to improve. We appreciate your input and hope for the opportunity to provide a more satisfying experience should your travels bring you back our way.Sincerely,Hotel Management

Dear Erixson, We sincerely apologize for the inconvenience you experienced during your stay. Your safety and comfort are our top priorities, and we regret falling short of your expectations. We will address your concerns with our staff for a better experience for our future guests. We appreciate your kind words about the receptionist and are glad you'll receive a refund. We hope you consider giving us another opportunity in the future to provide you with a more positive experience.Sincerely,Hotel Management

Dear Odalis, We appreciate your loyalty to our brand, and we thank you for taking the time to leave your comments. We apologize for the housekeeping issues in your room and are sorry that you didn't receive satisfactory service from our staff during your stay. Our hotel is known for its attention to detail and outstanding service; therefore, we will address this appropriately. We are grateful for your patience and hope you will stay with us again soon. Sincerely,Hotel Management

Dear James, We are truly sorry to hear about your negative experience during your stay at our property. We apologize for the condition of the room and the various issues you encountered. Your feedback is important to us, and we take these matters seriously. The conditions you described are not up to our standards, and we apologize for falling short of your expectations. We are actively addressing the issues you mentioned to resolve them promptly and prevent any future occurrences. We deeply regret the inconvenience you experienced and understand that this impacted your overall impression of our property. Please know that this differs from the service and quality we strive to provide our guests. We appreciate your feedback, and we hope to have the opportunity to regain your trust and provide you with a much-improved experience in the future.Sincerely,Hotel Management

Dear Saul, Thank you for taking the time to review our hotel. We were disappointed to read about your issues and sincerely apologize for not meeting your expectations. We know how important fresh accommodations are; therefore, we will follow up with our housekeeping staff to ensure we are flawlessly preparing each room for our guests. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Austin, We appreciate your feedback and apologize for not meeting your expectations. We understand how frustrating the issues with your guest suite were and are sorry there were burn marks. We would have been happy to correct the problem before your departure. Our housekeeping team is instructed to relook at the suite and fix the same. We hope you will give us another chance to provide you with the exceptional stay you deserve. Thank you again for letting us know of these concerns. Sincerely,Hotel Management

Dear Jamie, Thank you for staying with us. We appreciate your feedback and are sorry you had several problems with your suite. We will address these concerns, which will help us improve our guest experience, so similar situations do not occur in the future. We hope you will revisit; we would love for you to experience our hotel as you should have this time.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing your recent stay with us. Fresh, clean accommodations are necessary to set the tone for a great stay. Therefore, we apologize for any oversights in your room's preparation. Although our hotel has regular pest control service, we will contact them to address this quickly. Thank you for bringing this to our attention; we would love the opportunity to create a better stay on your next visit.Sincerely,Hotel Management

Dear Roberta, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize for the inconvenience caused. We have discussed this with our housekeeping staff, and steps are being taken to ensure this is not repeated. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management

Dear Vikas, Thank you for taking the time to review your experience with us. We apologize for any inconvenience you faced during your stay. Please know our front desk is staffed around the clock and is happy to assist you while you are here. We appreciate your business and hope to have you as our guest again soon. Safe Travels.Sincerely,Hotel Management

Dear Martha, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and our pest control provider routinely services our hotel. Still, your room will be inspected professionally and treated as a precaution. We regret the frustrations you experienced, and we are very grateful for your patience. We hope you will consider allowing us to make it up to you on another visit.Sincerely,Hotel Management

Dear Ed, Thank you for taking the time to tell us about your visit. Please accept our apologies if our property was not spotless. We have shared your remarks and will use them as an opportunity to improve our services. We hope you will revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management

Dear Loren, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to provide you with a better stay in the future.Sincerely,Hotel Management

Dear Cristian, Thank you for sharing your observations regarding your recent stay at our hotel. We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. Again, we apologize for the issues you encountered, and we hope you will consider a return visit so we can make it up to you. Sincerely,Hotel Management

Dear Juan, Thank you for being our guest and sharing your experience with fellow travelers. We are glad you enjoyed most of your stay, and we are sorry if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We follow our brand standards in selecting items offered at our breakfast, but we always welcome feedback on improving our guest experience. Your concern will be shared with the appropriate individuals so that they know our guests' desires regarding breakfast choices. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hotel Management

Dear Mohammed, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Samantha, thank you for your review. For guests opting to pay for their rooms in cash, a 100 cash deposit is required per room per stay. This deposit will be used to guarantee incidental charges that may be incurred during your stay, if any, as well as damages to the guest room. Payment of the deposit can only be made in cash. Upon check-out, the room deposit will first apply to outstanding incidental charges, and all or a portion may be retained to cover damages to the room during your stay. Sincerely,Hotel Management

Dear Atazjha, We apologize for the concerns you experienced during your stay. We work hard to provide a clean and comfortable environment; therefore, we regret that this issue compromised your experience. We will follow up on your concerns to ensure we are well-poised to serve you better during your next stay. We look forward to welcoming you soon.Sincerely,Hotel Management

Dear Ovida, please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests is always our top priority and is something we pride ourselves on. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. We will be sure to follow up with the concerned team members to reinforce our high standards. Thank you once more for your review and for allowing us the opportunity to improve. We hope to welcome you again in the future.Sincerely,Hotel Management

Dear Kellee, We apologize for the issues you experienced during your recent stay with us. Your feedback is discussed with our housekeeping and maintenance team to ensure rooms are thoroughly cleaned and inspected before allocating them to future guests. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We welcome the opportunity to prove ourselves again as your trusted hotel while in the city.Sincerely,Hotel Management

Dear Joyce, thank you for your recent stay at Extended Stay America. We are pleased we could make you and your companion most comfortable during your stay. We try to accommodate our guests with pets by placing them near the exit to make it most convenient for their needs. We are glad that details such as this made your stay more enjoyable. We look forward to welcoming you again whenever your travels bring you back to the area.Sincerely,Hotel Management

Dear Raquel, please accept our sincere apologies for the noise issues during your stay. We are devoted to giving each guest a great travel experience; therefore, we are disappointed that we did not meet our expectations. We hope you will consider giving us a second chance the next time you are in the city.Sincerely,Hotel Management

Dear Ryan, you are correct to expect a clean, well-maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We regret the less-than-positive experience you had during your check-in, and we are sorry our associates at the front desk did not handle this situation appropriately. We have alerted our Housekeeping and Front Office regarding your concerns, so this does not happen again. Thank you for being so patient, and we hope you will give us another chance to regain your trust.Sincerely,Hotel Management

Dear Kwok Kwong, thank you for reviewing your stay at Extended Stay America. We strive to provide an exceptional stay to every guest every day. We have taken notes of your concerns and shared them with the appropriate team members. We hope to welcome you back soon for another enjoyable visit. Thank you!Sincerely,Hotel Management