We have a record of a reservation made by someone with this name at 9:29 PM on June 6 for the same night and the guest did not show. We were open, available, and able to take calls. We have no record of a phone call or any contact from this individual and saw this review written in Danish on 6/20/2017. We have no idea who this is or where they went, but we were open and when we saw the No Show the next day without any contact they were not charged. We have posted on our web site that guests should call if arriving after 9:00 PM as we will make accommodations for late arrivals if we know about them. We sleep and live here, but need to know if a guest is arriving late. Our phone numbers are printed in the front window for you to call. Without contact from late arriving guests, we have no way of helping you out.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Guests stayed with us one night. We have no idea what their issues are either.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

All the rooms are different and we don't provide photos of all of them on Expedia.

We don't recommend using the Riverfront Gondola to get to Beaver Creek resort as there are much more accommodating and comfortable ways to utilize that resort. If you talk to us more, we can significantly improve your vacation experience with a few helpful bits of advice.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

What?

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

If you don't tell us about a problem and the first we hear about it is a week after you leave, there is not much we can do to help you. As a physician, the reaction to the fabric softener is not unheard of, but idiosyncratic in nature. Headache, has a very broad differential diagnosis, especially in a person visiting the high altitude of the Rocky mountains from Texas. We can help you with this problem if we know about it, but it needs to be communicated to us in order to do so. Headache severe enough to cause nausea, is a serious matter, and the top of the list for this history and location would be high altitude cerebral edema, which is most definitely not treated by moving down the block. Hopefully this person did well, but any visitor to our area presenting with such symptomatology should let Dr. Roehr know so that proper diagnosis and treatment is obtained. Our good friend and mentor, Howard Donner, MD is the world's expert on High Altitude Sickness and has personally reviewed the available medical literature with us on the subject so we have a good idea on what is truth and bunk in diagnosis and treatment of these related syndromes.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

We continue to tell Hotels.com and their parent that anonymous reviews, even by Luca here, don't do anyone any good. Every place you go has security cameras, and our insurance carriers expect us to have them in public areas for liability reasons. Our tag line is "make Mein Haus your Home" and we want you to feel comfortable here. This is actually our home, and we are happy to display photos of popularly known people from all walks of life and all political persuasions. It is not unusual for hotels to do similar, and those places are not someone's actual home, so this reviewer is a bit off base as to their intolerance of humanity. We have multiple places to sit and eat at a normal table, so there is little reason to isolate yourself away from everyone else when you dine.The parking lot and driveway are less than 10 years old, and we like to have carpeting that is not like the sandpaper you see at a typical commercial establishment. The majestic wilderness of the Rocky mountains is a hard place to live, and the things that survive in this environment will grow anywhere, including our carpet, so we ask that you don't track all of that into our house and we are encouraged that Mein Haus has not taken on that "Ski Haus smell" you will notice other places. No one is forced to stay with us and we go out of our way to make sure that everyone in our house is treated with equal respect. Unfortunately, this reviewer does not seem to understand what normal social interaction is all about and will likely never be able to afford living in this county, which always is one of the top 5 most expensive places to live in the USA.Still, we support everyone's right to free speech, even if we bristle at the delivery of those who could use a little more practice being social.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.Ask us about the pillows while you are here next time and we can help you.

No comments from guest. We have no idea what the problem was either.

We aren't going to pat you on the back when you arrive at our door and immediately want to violate several laws. (Surprisingly, we actually know who "Anonymous" is since they were the only ones demanding we violate the laws in recent guest experience.) You also are not allowed to write nasty statements about us on Hotels.com AND get a refund from Expedia. Expedia is supposed to disallow this behavior as well. We have already asked for that conversation with the people who actually have your money.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you and your friends and loved ones.

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you.

Thanks

Thank you for Making Mein Haus Your Home in the Heart of the Rockies. We look forward to our next opportunity to take care of you.