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Anmeldelser af The American Hotel Atlanta Downtown - a DoubleTree by Hilton

4 out of 5
The American Hotel Atlanta Downtown - a DoubleTree by Hilton
160 Ted Turner Dr NW, Atlanta, GA

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 555 af i alt 1164 anmeldelser" "
Bedømmelse på 8 − Udmærket. 253 af i alt 1164 anmeldelser" "
Bedømmelse på 6 − Okay. 161 af i alt 1164 anmeldelser" "
Bedømmelse på 4 − Dårligt. 83 af i alt 1164 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 112 af i alt 1164 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

7,8/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Malene, Rødby

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel it self is amazing but right bow its under construction so its quite hard to get to.. The area is not that nice lots of homeless people one even followed me into the hotel the staff quickly got him out. The staff is super friendly and very professional.
Overnattede 1 nat i marts 2024
Svar fra Donique J den 12. mar. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are so happy to hear that you enjoyed your stay. Please accept our apologies for the issue you experienced with a vagrant. We take the safety and security of our guests seriously and can assure you our team takes every measure to ensure our guests have the most comfortable environment. Come back and see us again.

10/10 Fremragende

Aaron

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The service was great! Chanice was also very helpful
Overnattede 2 nætter i april 2024

10/10 Fremragende

Niekema

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was in the perfect location for where I needed to be. The staff were friendly and helpful. Will stay here again.
Overnattede 3 nætter i april 2024

10/10 Fremragende

Ponce

Synes godt om: Service og personale
Small congested area in the front of the hotel. Overall so far great hotel
Overnattede 1 nat i april 2024

10/10 Fremragende

Nykela

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024

8/10 Udmærket

Sade

Synes godt om: Service og personale
Overnattede 1 nat i april 2024
Svar fra Donique J den 25. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

10/10 Fremragende

Ma. Leann

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Donique J den 25. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

6/10 Okay

Alana

Rejste i en gruppe
Synes godt om: Rengøring
Someone was supposed to email me a receipt Sunday when I checked out & I haven’t gotten it. They are also doing construction which makes valet hard right now. The valet staff was very nice though, however due to construction it took them a long time to get the cars to us. So maybe the valet experience will be better once construction is finished
Overnattede 2 nætter i april 2024
Svar fra Donique J den 25. apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfactory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

10/10 Fremragende

yahyaa

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Friendly and courteous staff and managers
Overnattede 1 nat i april 2024
Svar fra Donique J den 25. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the team delivered excellent service. We look forward to hosting you again.

10/10 Fremragende

Shewonyui

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The rooms are big and match the pictures online. The staff, particularly Nicole, Lilian, and the bar attendant, helped us with our food order. My son said his recommendation for a hamburger was precise. I highly recommend this hotel. The hotel lobby is undergoing some new modifications, so be patient when you get there. Thanks again, guys. Penn/Bay 520 4/12-4/14-2024
Overnattede 2 nætter i april 2024
Svar fra Donique J den 15. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing! We absolutely agree we have some of the best service champions in the city. We cant wait to host you again

2/10 Forfærdeligt

Dandra

Forretningsrejsende, Rejste i en gruppe
Synes ikke om: Faciliteter
Don’t recommend
Overnattede 1 nat i april 2024
Svar fra Donique J den 15. apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfatory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience

10/10 Fremragende

Asia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good area
Overnattede 2 nætter i april 2024
Svar fra Donique J den 15. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

8/10 Udmærket

sabine

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
The hotel is nice, clean and conveniently located to all our points of interest
Overnattede 1 nat i april 2024
Svar fra Donique J den 15. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing! Come back and see us soon

4/10 Dårligt

Richard

Overnattede 2 nætter i marts 2024
Svar fra Donique J den 15. apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfactory. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience

6/10 Okay

Shannon

Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Not very many place close to walk to eat. The area is scary when the sun goes down.
Overnattede 1 nat i marts 2024
Svar fra Donique J den 15. apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your stay was less than satisfatory.The safety and security of our guests is of paramount importance. We are committed to reviewing our processes in an effort to improve the guest experience. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience

10/10 Fremragende

Ismail

Overnattede 1 nat i marts 2024

8/10 Udmærket

Bonnie Lisa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The hotel is under renovation - we had to drive around several times before we found where we were supposed to be in order to valet the car which is mandatory.
Overnattede 1 nat i april 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and taking the time to provide us with a review. Please accept our apologies for the challenges related to our renovation and valet. We are committed to reviewing our internal processes. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience. Come back and see us soon.

10/10 Fremragende

Ernest

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The evenig front desk attendant Casandra (black lady) was great
Overnattede 1 nat i april 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We will certainly commend Charnice on the excellent service she provided . Come back and see us soon

10/10 Fremragende

JAMAL

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We cant wait to see you again!

8/10 Udmærket

Senia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lo único bueno es el personal súper amable de limpieza, luego el hotel es bien ladrón , no te quiere dar el dinero retenido hay que estarles rogando
Overnattede 4 nætter i marts 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to billing issue further .

2/10 Forfærdeligt

Kaneshia

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to discuss your stay in further details.

10/10 Fremragende

Patrick

Overnattede 1 nat i marts 2024
Svar fra Donique J den 25. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We look forward to hosting you again.

8/10 Udmærket

Kendra

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed the downtown city view and close location to the room. I also enjoyed the balcony was very nice to have.
Overnattede 2 nætter i marts 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing and the balcony was enjoyable. Come back and see us soon!

10/10 Fremragende

Ivan David

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 2 nætter i marts 2024
Svar fra Donique J den 2. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

10/10 Fremragende

Jennifer

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great
Overnattede 5 nætter i marts 2024
Svar fra Donique J den 2. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

10/10 Fremragende

Tiffany

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Walls are very thin so you’ll definitely hear your neighbor and they’ll definitely hear you.
Overnattede 2 nætter i marts 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We are so sorry to hear noise negatively impacted your stay. We hope to host you again soon..

8/10 Udmærket

RHONDA

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. We hope to host you again soon

10/10 Fremragende

Dawn

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very convenient to aquarium & park.
Overnattede 3 nætter i marts 2024
Svar fra Donique J den 2. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again.

10/10 Fremragende

Francisco Javier

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Wonderful stay.
Overnattede 1 nat i marts 2024
Svar fra Donique J den 2. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

8/10 Udmærket

Steven

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They are under construction right now so be prepared for that. I had to pay to park across the street. They offer parking but it’s pretty pricey. Not a bad stay. They gave us waters and cookies when we checked in.
Overnattede 1 nat i februar 2024
Svar fra Donique J den 21. mar. 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are happy to hear you enjoyed the cookies and water. We are on the tail end of our renovation and hope to have the opportunity to host you again once it is complete.

4/10 Dårligt

Sophia

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i februar 2024
Svar fra Donique J den 21. mar. 2024
Sophia thank you for staying with us and also for taking the time to provide us with valuable feedback. We are so saddened to hear that your stay was less than satisfactory. We would love the opportunity to get additional feedback. Please connect with us directly at the property and request to speak with the Manager on Duty. We hope to talk with you soon.

6/10 Okay

Kaitlin

Rejste med partner
Synes godt om: Rengøring, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Clean and cute, under construction currently. Security and night workers allowing other customers to blast music and be extremely loud in lobby at night. Cookies good!
Overnattede 2 nætter i marts 2024
Svar fra Donique J den 12. mar. 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are truly sorry to hear noise levels impacted your stay. We are committed to reviewing our processes to ensure this is an isolated incident. We hope to have the opportunity to host you again in the future.

2/10 Forfærdeligt

Joshua

Rejste med familie og småbørn
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
All around terrible place to stay. Or room was dirty and had food leftover inside from previous guests. The staff was extremely rude. The whole site was under construction so be ready for that. The entire hotel reeked of Marijuana. I never review but I checked out a week ago; was overcharged and cant get anyone to sort that mess out. This place is was a nightmare start to finish. Don't stay here.
Svar fra Donique J den 12. mar. 2024
Thank you for staying with us and also for taking the time to leave us a review. We are truly sorry to hear your time with us was less than satisfactory. We are committed to addressing your noted concerns. We do hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.

2/10 Forfærdeligt

Jessica

Overnattede 5 nætter i februar 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to discuss your stay in further details.

10/10 Fremragende

Alfreda

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed the entire stay. The restaurants made the stay convient.
Overnattede 2 nætter i marts 2024
Svar fra Donique J den 5. mar. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us soon.

10/10 Fremragende

Eva

Overnattede 1 nat i februar 2024
Svar fra Donique J den 2. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

10/10 Fremragende

Lynn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
A great place to stay while seeing a show at The Tabernacle. We enjoyed dinner there as well. Comfortable, safe & quiet.
Overnattede 1 nat i marts 2024
Svar fra Donique J den 5. mar. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us soon.

10/10 Fremragende

Latoya

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff here are excellent I would recommend this hotel any day,anytime and any place,the front desk staff was very patient with me taking my time to get things together to go up to my room and they were very helpful and respectful i definitely appreciate it and will be staying at this location again.👍👍👍
Overnattede 1 nat i marts 2024
Svar fra Donique J den 4. mar. 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.

6/10 Okay

rony

Synes godt om: Rengøring
Warm cookies and a bottle of water upon registration is a nice touch to welcome their guests. Shower stall was uncleaned. .
Overnattede 3 nætter i februar 2024
Svar fra Donique J den 4. mar. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. Warm DoubleTree cookies are my favorite! Please accept our sincere apologies for the challenges you encountered with cleanliness. We have partnered with the team to provide refresher coaching around our service standards. We hope to have the opportunity to restore your faith in our ability to deliver an exceptional hospitality experience.

10/10 Fremragende

Sara

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I enjoyed my stay at The American Hotel. The staff members were nice and polite which was extremely helpful.
Overnattede 1 nat i marts 2024
Svar fra Donique J den 4. mar. 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.

10/10 Fremragende

Nicole

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i februar 2024
Svar fra Donique J den 4. mar. 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.

6/10 Okay

Marilyn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter
No hot water. Elevator didn't always work.
Overnattede 4 nætter i februar 2024
Svar fra Donique J den 4. mar. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was not satisfactory. We experienced an outage with our boiler and elevator which we have since remedied; we certainly understand how frustrating this must have been. We hope to have the opportunity to restore your faith in our ability to deliver an exceptional hospitality experience.

10/10 Fremragende

Margo

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Friendly staff. Clean rooms, great location
Overnattede 1 nat i marts 2024
Svar fra Donique J den 4. mar. 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so happy you enjoyed your stay. We will certainly commend the team on a job well done. We hope to host you again soon.

10/10 Fremragende

Charmayne

Overnattede 3 nætter i februar 2024
Svar fra Donique J den 2. apr. 2024
Thank you for staying with us and taking the time to provide us with an excellent review. We are so happy to hear your time with us was amazing. Come back and see us again

8/10 Udmærket

Erica

Rejste med familie
Synes godt om: Rengøring, service og personale
I like that the staff member was able to share the history of the hotel with me. These were things that I was not aware of.
Overnattede 1 nat i marts 2024
Svar fra Donique J den 4. mar. 2024
Thank you for staying with us and also for taking the time to leave us an amazing review! We are so rich in history and we are so happy stories with you. the team shared .We will certainly commend the team on a job well done. We hope to host you again soon.

4/10 Dårligt

Berline

Overnattede 3 nætter i februar 2024
Svar fra Donique J den 8. apr. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was less than satisfactory. Please contact the property directly as we would love the opportunity to discuss your stay in further details.

6/10 Okay

Shamari

Rejste med familie
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
Overall we enjoyed our stay. It was very convenient for our event, only 3 minutes away. Most of the staff were nice. It was quiet during the week, but as soon as the weekend came it was a whole different crowd. Our neighbors came in on Friday and they were loud and partying.
Overnattede 3 nætter i februar 2024
Svar fra Donique J den 4. mar. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are delighted to hear the location was ideal. We are truly sorry for the issue you experienced with noise. We certainly understand how frustrating this must have been. We hope to have the opportunity to restore your faith in our ability to deliver an exceptional hospitality experience.

4/10 Dårligt

David, North Vancouver

Synes godt om: Rengøring
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
No hot water for morning shower. No apology from front desk. Poor Internet.
Overnattede 1 nat i februar 2024
Svar fra Donique J den 4. mar. 2024
Thank you for staying with us and also for taking the time to provide us with feedback. We are truly sorry your time with us was not satisfactory. We experienced an outage with our boiler which we have since remedied; we certainly understand how frustrating this must have been. We hope to have the opportunity to restore your faith in our ability to deliver an exceptional hospitality experience.

6/10 Okay

mari

Synes godt om: Rengøring
Synes ikke om: Service og personale, faciliteter
I booked a king bed with the bathtub. They did not have that available, so the manager gave me two breakfast vouchers. That was a nice gesture. The parking and valet situation was the most frustrating. I don’t know what’s going on with construction or parking, but it took a long time for the one employee to take care of multiple guests. The yellow ticket that they give you says “$50 for overnight parking“ and then they verbally tell you it’s $55. Not a big deal, but they should update their tickets. The coffee maker in the room is not compatible with the coffee they gave us. Machine required pods, we got ground coffee, packets, and no filters.(the server at breakfast, said “people be telling me the craziest things about their coffee makers in their rooms”) Coffee was out in the lobby when I wanted my morning cup, but I couldn’t get in my room.
Overnattede 1 nat i februar 2024
Svar fra Donique J den 1. mar. 2024
Mari - thank you for staying with us and also for taking the time to provide us with valuable feedback on your experience. We are disappointed to hear that elements of your stay were less than satisfactory. We are committed to addressing your noted concerns in an effort to improve the level of service we provide to our guests. We recently had a change in our valet cost and will ensure we update the necessary collateral. We are also sorry it was so challenging to get a well needed morning delight such as coffee. We do hope we have the opportunity to restore your faith in our ability to deliver an exceptional hospitality experience.

6/10 Okay

Beronica, Warsaw

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
It was ok
Overnattede 2 nætter i februar 2024
Svar fra Donique J den 29. feb. 2024
Thank you for staying with us and also for taking the time to provide us with valuable feedback. We are truly sorry for the challenges you encountered during your stay. We are committed to addressing your noted concerns. We hope to have the opportunity to restore your faith in our ability to deliver an excellent hospitality experience.