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Anmeldelser af Sonesta Select Atlanta Cumberland Galleria

3 out of 5
Sonesta Select Atlanta Cumberland Galleria
3000 Cumberland Blvd Se, Atlanta, GA

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 825 af i alt 1579 anmeldelser" "
Bedømmelse på 8 − Udmærket. 371 af i alt 1579 anmeldelser" "
Bedømmelse på 6 − Okay. 176 af i alt 1579 anmeldelser" "
Bedømmelse på 4 − Dårligt. 88 af i alt 1579 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 119 af i alt 1579 anmeldelser" "

8,4/10

Rengøring

8,6/10

Service og personale

7,8/10

Faciliteter

8,6/10

Overnatningsstedets tilstand og faciliteter

8,4/10

Miljøvenligt

Anmeldelser

8/10 Udmærket

Maj-Britt Sabroe

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Rengøring
Fine Hotel
Very nice hotel, with good service. Restaurant was closed due to Covid, but there is restaurant near by. The room was fine for our needs. We only have one complaint. Again due to Covid, there would not be cleaning. On day 3 the towels would be changed. On day 7 there would be cleaning. As we had a 9 night stay, we asked if we could have cleaning and change of sheets on day 6, as it made more sense. But we only had clean towels. After info to the front desk, we had the sheets changes on day 7, but no cleaning. So it no cleaning in 9 days - not nice. Also it would be nice, if you provided coffee in the room for 3 days when no service, so we didn´t have to ask for it. It must be possible for the housekeeper to see how many nights the room are booked for. But with this said, we will return for out next visit in Atlanta.
Overnattede 9 nætter i december 2021
Svar fra Management den 6. jan. 2022
Thank you Maj-Britt Sabroe for your feedback. Feedback serves as a training tool for our hotel so we can better serve our guest. Due to Covid-19 protocol and staffing, we do not service our stayover guest room everyday. If a guest is staying more than two nights we will service the guest room upon their request. In the in between time we replenish towels and other items upon guest request. It sounded like servicing room protocol wasn't clearly articulated to you at check-in, we apologize. We will review this procedure with our front office staff. We're grateful this hiccup didn't spoil your stay with our Hotel. We look forward to seeing you on you the next time your in the Atlanta Area.

10/10 Fremragende

Steven

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I loved it was just far enough away from downtown to be away from the crime. Kept my car safe, in a good neighborhood. Front desk guy was really friendly, he let me check in early when i arrived early too. I would stay there again.
Overnattede 2 nætter i maj 2024
Svar fra B. Cardona den 17. maj 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

6/10 Okay

Nicole

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
My overall stay was good. The only thing I didn't like was my first room had a smell to it. I went to the front desk and she changed my room. The staff was very nice and friendly. Also, my room didn't have any hand soap/bar at the sink to wash hands with.
Overnattede 1 nat i maj 2024
Svar fra Sonesta Select den 16. maj 2024
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

10/10 Fremragende

Sarah

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay!
Overnattede 1 nat i maj 2024
Svar fra Sonesta Select den 16. maj 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

2/10 Forfærdeligt

Markeith

Rejste med partner, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Hotel had a stench in room. Bed frame, TVs, and room phone was dusty. I had to call several time to reach the front desk. I asked for extra sheets and they gave me some that had stains on them.
Overnattede 1 nat i maj 2024
Svar fra Sonesta Select den 15. maj 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.

2/10 Forfærdeligt

Markeith

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Property was not clean, very dusty, and had a a smell of wet mildew. I asked for extra sheets and some of the sheets were dirty. I Had to make several calls to the front desk to get an answer. It had dust on the bed frames, tvs, and room phones. Hotel had a stench.
Overnattede 1 nat i maj 2024
Svar fra Sonesta Select den 15. maj 2024
Thank you for your feedback of your recent stay with us. We understand you were unhappy with the cleanliness of your room and we are very sorry for this experience. We take pride in our guests being satisfied and apologize that we were unable to meet that expectation. The Hotel Management Team will be working with our housekeeping staff to prevent this from happening in the future. We hope you will consider staying with us again.

10/10 Fremragende

Marquis

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Sonesta Select den 16. maj 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Fremragende

Donna

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Easy parking! Close parking. 1 mile from Truist Park. Easy check in process.
Overnattede 1 nat i maj 2024
Svar fra Sonesta Select den 16. maj 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Fremragende

Ellie

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Sonesta Select den 15. maj 2024
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

4/10 Dårligt

Kristen

Synes ikke om: Rengøring
Overnattede 2 nætter i maj 2024
Svar fra Sonesta Select den 15. maj 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Fremragende

Lee Ann

Synes godt om: Rengøring, service og personale
My go to hotel when in Atlanta. No frills, but clean, safe, and inexpensive. Staff is very friendly and helpful.
Overnattede 2 nætter i maj 2024
Svar fra Sonesta Select den 14. maj 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Fremragende

Haris

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great property for a great price. Very walkable to the mall and other restaurants nearby.
Overnattede 4 nætter i maj 2024
Svar fra Sonesta Select den 14. maj 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

8/10 Udmærket

Stephen

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Walking distance to work, shopping and Truist park
Overnattede 3 nætter i maj 2024
Svar fra Sonesta Select den 14. maj 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

6/10 Okay

GPz

Synes godt om: Overnatningsstedets tilstand og faciliteter
It was beautiful but my tv in my room did not work room 308
Overnattede 5 nætter i maj 2024
Svar fra Sonesta Select den 14. maj 2024
Thank you for staying with Sonesta, we look forward in seeing you soon!!!

10/10 Fremragende

Jaime Alberto

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Sonesta Select den 14. maj 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Fremragende

Patricia

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was great
Overnattede 2 nætter i marts 2024
Svar fra Sonesta Select den 14. maj 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Fremragende

Brian

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Sonesta Select den 14. maj 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Fremragende

Jay

Good
Overnattede 2 nætter i februar 2024
Svar fra Sonesta Select den 14. maj 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

4/10 Dårligt

Christopher

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overpriced
Overnattede 1 nat i maj 2024
Svar fra Sonesta Select den 9. maj 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Fremragende

Tresa

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
How quickly the staff found my reservation
Overnattede 1 nat i maj 2024
Svar fra Sonesta Select den 9. maj 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Fremragende

Amanda

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice, spacious, clean rooms!
Overnattede 1 nat i maj 2024
Svar fra Sonesta Select den 14. maj 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Fremragende

Shikina

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Night clerk was friendly and courteous.
Overnattede 1 nat i maj 2024
Svar fra Sonesta Select den 9. maj 2024
Thank you for the review. We look forward to seeing you again soon!

4/10 Dårligt

Jacklyn

Overnattede 4 nætter i maj 2024
Svar fra Sonesta Select den 9. maj 2024
Thank you for your review. We are sorry to see you were not completely satisfied with our hotel. This will be shared with our staff so that we may improve the guest experience.

10/10 Fremragende

Jeffrey

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Sonesta Select den 9. maj 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

6/10 Okay

Wu, Brentwood

Synes godt om: Service og personale
The room was not ready when we checked in around 9:00 pm. The front desk was not aware the room had not been cleaned
Overnattede 1 nat i maj 2024
Svar fra Sonesta Select den 9. maj 2024
We sincerely apologize for the issues you experienced during your stay. Your concerns will be shared with our housekeeping and laundry team. Rest assured, your comments are taken to heart and we will do everything we can to improve. Thank you for sharing with us and we hope to see you soon.

10/10 Fremragende

Camillah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Beautiful hotel
Overnattede 2 nætter i maj 2024
Svar fra Sonesta Select den 9. maj 2024
Thank you for staying at Sonesta. We are delighted that you enjoyed your stay. Thank you for your comments and we wish to welcome you back to the hotel soon!

10/10 Fremragende

James

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Staff very helpful. Iesha was the best
Overnattede 1 nat i april 2024
Svar fra Sonesta Select den 4. maj 2024
Thank you for your positive review. We look forward to your return.

8/10 Udmærket

Blake

Rejste med familie
Synes godt om: Rengøring, service og personale
It was great for a weekend getaway!
Overnattede 2 nætter i april 2024
Svar fra Sonesta Select den 3. maj 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Fremragende

Jacques

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The only 2 things I didn't like were that was no soap in the shower and that the bathtub was really slippery... no safe mat or else...
Overnattede 1 nat i maj 2024
Svar fra Sonesta Select den 3. maj 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Fremragende

Melinda

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very easy to get to my conference.
Overnattede 2 nætter i april 2024
Svar fra B. Cardona den 1. maj 2024
Thank you for the review. We look forward to seeing you again soon!

8/10 Udmærket

Carl

Rejste med familie
Excellent and pleasant staff.
Overnattede 2 nætter i april 2024
Svar fra B. Cardona den 29. apr. 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Fremragende

JAMES

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay. And very convenient to the stadium.
Overnattede 1 nat i april 2024
Svar fra B. Cardona den 29. apr. 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Clyde

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Staff is professional,
Overnattede 1 nat i april 2024
Svar fra B. Cardona den 29. apr. 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Andrew

Overnattede 1 nat i april 2024
Svar fra B. Cardona den 29. apr. 2024
Thank you for your review. We hope to see you again soon!

10/10 Fremragende

Mary

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We loved everything about our stay. We will definitely be back.
Overnattede 2 nætter i april 2024
Svar fra Sonesta Select den 28. apr. 2024
Thank you for choosing to stay with us and we are glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future.

10/10 Fremragende

yoselyn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 1 nat i april 2024
Svar fra B. Cardona den 29. apr. 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Fremragende

Sheri

Synes godt om: Faciliteter
Consistently good
Overnattede 2 nætter i april 2024
Svar fra Sonesta Select den 28. apr. 2024
Thank you for staying with us again. We appreciate your loyalty and your continued trust in our hotel and our staff. Rest assured that we will do everything it takes to make us deserving of your loyalty.

10/10 Fremragende

swan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I am really enjoyed this property the amenities like pool. I felt safe area around & inside is really nice clean smells good. The staff were really helpful & polite . The view from room was lovely big spacious room w/ sofa desk area nice big bed clean sheets nice bathroom. Also no one came to knock door rushing or slowing down to check out. Very pleasant experience
Overnattede 2 nætter i april 2024
Svar fra B. Cardona den 29. apr. 2024
Thank you so much for taking the time to give us feedback on our property. We work very hard to deliver a superior level of service and are glad your stay was comfortable. We look forward to seeing you again real soon!

10/10 Fremragende

Sid

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff were very friendly and the room was as advertised. The Sonesta Select was a great hub for our visit to Atlanta.
Overnattede 4 nætter i april 2024
Svar fra Sonesta Select den 26. apr. 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

2/10 Forfærdeligt

Jessica

Rejste med familie
Synes ikke om: Service og personale, faciliteter
Would give it to zero stars if I could. When you first check in they give you a page that basically says that if you are a loud guest after a certain time they will kick you out however, they won’t. They won’t do anything about it . when we stayed about a week ago on our trip cross country. There was a party going on next-door until about three in the morning. We called the front desk several times, and they did nothing about it. I finally called Expedia because we really needed to and Expedia contact the front desk and they told the front desk that there’s nothing that they can do about it because “ they are guests too “ so apparently that slip of paper doesn’t mean crud. So be for warned if loud screaming neighbors next-door at night they won’t lift a finger to help and they won’t even reimburse you or even move you to another room like most hotels will do. they can’t be bothered to take five minutes and do anything to help
Overnattede 1 nat i april 2024
Svar fra Sonesta Select den 26. apr. 2024
We would like to offer our sincerest apologies for the noise issues you encountered during your stay. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. Thank you very much for bringing your concerns to our attention. We hope that your next visit to the area

10/10 Fremragende

Travis

Overnattede 1 nat i april 2024
Svar fra Sonesta Select den 26. apr. 2024
Wow! What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and service met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Fremragende

Daunn

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very nice place. Good pool and fitness center. Free parking. Attentive staff. Highly recommend
Overnattede 1 nat i april 2024
Svar fra Sonesta Select den 26. apr. 2024
Thank you for your wonderful remarks, which we will share with our staff. We are thrilled to hear that you enjoyed your stay, and look forward to welcoming you back soon.

2/10 Forfærdeligt

Shawn

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
Our toilet clogged and we told them at 9am. When we returned at 10pm toilet still clogged and they said they had no one to fix it and no access to the locked maintenance area. We had to come to Lobby to go to the restroom. They said no manager on duty and just didn't resolve it. After our 1am trip to the Lobby to pee the toilet unclogged on its own. Unbelievable.
Overnattede 3 nætter i april 2024
Svar fra B. Cardona den 22. apr. 2024
We appreciate you taking the time to provide feedback on your stay. Please note that your concerns regarding the plumbing issues have been passed on to our Maintenance and Management Teams. We do hope you give us another chance as we will definitely improve our services.

8/10 Udmærket

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Didn’t like the dangerous parking situation. The height verification steel hanging beams are several different heights around the parking garage. They allow you to enter and then get considerably lower after your trapped, WTH!!
Overnattede 1 nat i april 2024
Svar fra Sonesta Select den 26. apr. 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Fremragende

Lanecia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Sonesta Select den 26. apr. 2024
Thank you for your positive comments. We are so glad to hear that you enjoyed your stay with us and hope your next stay is just around the corner! Looking forward to welcoming you back soon.

10/10 Fremragende

Jessica

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra B. Cardona den 21. apr. 2024
Thank you for the review. We look forward to seeing you again soon!

6/10 Okay

Saquon

Rejste med familie
Synes godt om: Rengøring, service og personale
It was nice and clean
Overnattede 2 nætter i april 2024
Svar fra B. Cardona den 21. apr. 2024
Thank you for the review. We look forward to seeing you again soon!

4/10 Dårligt

Shawar

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Towels were dirty and room was not clean as it should have been
Overnattede 3 nætter i april 2024
Svar fra B. Cardona den 21. apr. 2024
Thanks for your review. Cleanliness is an important standard of service at Sonesta. Please accept our sincerest apology for not meeting your or our own expectations during your visit. Your feedback has been shared with our housekeeping team to prevent this from happening in the future. We appreciate your business and hope to see you again.

10/10 Fremragende

Denika

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra B. Cardona den 21. apr. 2024
Thank you for the review. We look forward to seeing you again soon!

10/10 Fremragende

Kurt

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great location, directly across from the mall.
Overnattede 2 nætter i april 2024
Svar fra B. Cardona den 21. apr. 2024
Thank you for the review. We look forward to seeing you again soon!