Sæsonbestemt udendørs pool, åben fra kl. 08.00 til kl. 20.00, liggestole

Anmeldelser af Crowne Plaza Atlanta - Midtown, an IHG Hotel

3.5 out of 5
Crowne Plaza Atlanta - Midtown, an IHG Hotel
590 W Peachtree St NW, Atlanta, GA

Anmeldelser

6,8
Bedømmelse på 10 − Fremragende. 366 af i alt 1198 anmeldelser" "
Bedømmelse på 8 − Udmærket. 224 af i alt 1198 anmeldelser" "
Bedømmelse på 6 − Okay. 253 af i alt 1198 anmeldelser" "
Bedømmelse på 4 − Dårligt. 185 af i alt 1198 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 170 af i alt 1198 anmeldelser" "

7,2/10

Rengøring

7,4/10

Service og personale

6,8/10

Faciliteter

7,0/10

Overnatningsstedets tilstand og faciliteter

7,0/10

Miljøvenligt

Anmeldelser

6/10 Okay

Anja

Rejste med familie
Synes godt om: Værelsets komfort
Overnattede 5 nætter i juli 2022
Svar fra Kelly Boyd, Director of Operations den 5. aug. 2022
Apologies for any inconveniences experienced during your stay.

10/10 Fremragende

Devaris

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Jada Sayles den 22. maj 2024
We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.

6/10 Okay

Jamie

Rejste med familie
Synes godt om: Faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Service og personale
There was a hold placed for double the cost that has still not been removed.
Overnattede 2 nætter i maj 2024

4/10 Dårligt

Joe

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
For the name of property I was amazed at the condition of hotel. Room bathroom light did not work. Carpets old toilet paper holder held together with a gear clamp. Ice floor no accessible some staff helpful some rude. TV channels freeze and have only 20 channels. Needs improvement specially with the package plus flight deal.
Overnattede 4 nætter i maj 2024
Svar fra Jada Sayles den 22. maj 2024
I'm sorry to hear about your experience. Thank you for sharing your feedback with us. We take your concerns seriously and will address them with our team to ensure a better experience for our guests in the future. If there's anything else you'd like to share or if you have any further questions, please feel free to reach out to us. We appreciate your input and hope to have the opportunity to make it right for you in the future.

6/10 Okay

Alexis Del

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
During my recent stay at the Crowne Plaza, I encountered several issues that fell short of the brand’s usual standards. Firstly, the air in the hallway was noticeably heavy, likely due to old carpeting that does not appear to be cleaned regularly. This issue extended to the carpet in the room, which also seemed neglected in terms of cleanliness. Secondly, the amenities provided were insufficient despite the spaciousness of the room. Soap was available only in the shower, which was inconvenient. Lastly, the breakfast was quite disappointing in terms of food quality, although the service provided by the restaurant staff was commendable. Overall, my experience at this Crowne Plaza location was far below the quality I have come to expect from the brand based on my stays at other international locations.
Overnattede 2 nætter i maj 2024
Svar fra Jada Sayles den 22. maj 2024
I apologize for the inconvenience you experienced during your recent stay at Crowne Plaza. Your feedback is valuable to us, and we will address these issues to ensure a better experience for our guests in the future. Thank you for bringing these concerns to our attention.

10/10 Fremragende

GREG

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place.
Overnattede 1 nat i maj 2024
Svar fra Jada Sayles den 22. maj 2024
We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.

4/10 Dårligt

Jonathan

Synes godt om: Rengøring
Overnattede 2 nætter i maj 2024
Svar fra Jada Sayles den 22. maj 2024
I'm sorry to hear about your experience. Thank you for sharing your feedback with us. We take your concerns seriously and will address them with our team to ensure a better experience for our guests in the future. If there's anything else you'd like to share or if you have any further questions, please feel free to reach out to us. We appreciate your input and hope to have the opportunity to make it right for you in the future.

8/10 Udmærket

Thamar

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect hotel for a weekend getaway!
Svar fra Jada Sayles den 17. maj 2024
Dear Thamar, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

2/10 Forfærdeligt

Joseph

Rejste med partner, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter
The room have so much roaches
Overnattede 1 nat i maj 2024
Svar fra Shaylene C. den 16. maj 2024
Mr. Joseph,Thank you for your review, we greatly appreciate the time you have taken to provide us with this valuable feedback. We are very sorry to hear that you didn’t have a great experience in our hotel – our mission is to provide excellent guest experience, a clean, comfortable and pleasant place to stay, so we are sorry to have let you down. We have taken your feedback on board, and we will strive to make improvements accordingly.

6/10 Okay

William, Cumming

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Jada Sayles den 17. maj 2024
Dear William, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

6/10 Okay

Malaya

Synes godt om: Service og personale
Synes ikke om: Rengøring
Overnattede 3 nætter i maj 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Malaya, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

10/10 Fremragende

Cheryl

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Great last minute pricing and easy ability to book.
Overnattede 1 nat i marts 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Cheryl, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

10/10 Fremragende

Ashley

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything I expected in a hotel. Quiet and relaxing
Overnattede 3 nætter i marts 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Ashley, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

2/10 Forfærdeligt

Faviola Tarin

Forretningsrejsende
Synes ikke om: Faciliteter
Do not stay here by far the worst experience ever! All rooms are disgusting, very humid, smell like mold, missing room essentials, staff and management are rude and not helpful at all!!
Overnattede 5 nætter i maj 2024
Svar fra Shaylene C. den 13. maj 2024
Ms. Tarin I earnestly apologize for your unsatisfactory experience at our hotel regarding our staff and cleanliness. We are greatly disappointed to know that our rooms, furniture, or facilities did not work well for you. We shall look into the concerns you've mentioned to make sure that our rooms are adequately upkept in terms of amenities and maintenance. Our attention to detail is usually exceptional but we apologize profusely for missing the mark this time! We hold our team to the highest standards and regret that we didn’t meet those expectations. We have shared your feedback with our team in order to improve in these areas.

6/10 Okay

Guillermo

Synes godt om: Rengøring
Synes ikke om: Service og personale
Overnattede 2 nætter i maj 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Guillermo, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

10/10 Fremragende

DANDRAE

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Excellent stay
Overnattede 1 nat i maj 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Dandrae, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

6/10 Okay

Guillermo

Overnattede 1 nat i maj 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Guillermo, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

8/10 Udmærket

Jayna

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
We stayed here for a staycation. It started off unpleasant due to an issue with our room. We contacted the desk about changing rooms and Dara at the front desk immediately accommodated us and changed our rooms to a much nicer one. It made our stay more enjoyable for sure! The only other thing that wasn’t the best was the parking situation with the charge and the lot across the street for self park charged based off of how long you are in the lot for with each exit/entry. And I called customer service ahead of time to inquire about if the pool would be open even though it’s prior to Memorial Day. I was told yes it was and it was not open. I think that may be with Expedia so not the hotel’s fault. However customer service should make sure that they give accurate info as we spoke to several people during our stay who were also told the same thing and were disappointed to find out differently when they arrived. All in all it was a good stay, and close to downtown for what we needed!
Overnattede 2 nætter i maj 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Jayna, I would like to express my gratitude for taking the time to provide us with your valuable feedback. We sincerely apologize for the inconvenience caused by the parking situation and the closure of the pool prior to Memorial Day. However, we are pleased to learn that, overall, you had a positive experience during your stay and found the hotel's proximity to downtown beneficial for your requirements.Best regards,Jada SaylesCrowne Plaza Atlanta Midtown

6/10 Okay

Julia

Rejste i en gruppe
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I have never once written a bad review but staying here had a negative effect on my trip. The pool was "closed for the season" in May while it was 90 degrees out. They charge you $75 per day for incidentals upon arrival, so for a 3 night stay I was charged $225. Balconies are also locked off so youre not able to use it at all. Staff at the front desk was not pleasant or nice. I would not stay here again.
Overnattede 3 nætter i maj 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Julia, We appreciate you taking the time to provide us with your feedback. We regret any inconvenience caused by the pool being closed for the season, despite its scheduled opening on Memorial Day weekend. We acknowledge the safety deposit charge upon your arrival and apologize for any inconvenience it may have caused. We are also sorry to hear about your experience with the front desk staff. Your feedback is important to us, and we will address these concerns to improve our guests' experience in the future.Best regards,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 Forfærdeligt

Carol

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
No phone, no safe, broken TV, balcony in room screwed shut, pool closed, and NO SOAP in bathroom!
Overnattede 4 nætter i maj 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Carol, I apologize for the inconvenience during your stay. I understand that there were issues with the phone, safe, TV, balcony, pool, and bathroom amenities. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be important for future reference. Thank you once again for your input.Best regards,Jada SaylesCrowne Plaza Atlanta Midtown

6/10 Okay

Erika Carolina, Plymouth

Rejste med partner
Synes ikke om: Rengøring, service og personale
Really well situated, the staff was not so friendly and room was not so clean.
Overnattede 4 nætter i maj 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Erika, We would like to express our regret that we did not meet your expectations during your recent stay. We understand that the level of cleanliness and friendly service fell short. Your feedback is highly valued and will play a key role in our efforts to improve our future offerings. We sincerely appreciate the time you took to share your thoughts with us.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

4/10 Dårligt

FRANCISCA

Rejste med familie
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
I arrived early, check in was ar 4 pm, I asked for Wifi access and the connection showed error, I asked the frontdesk, but they didn't help. My room wasn't clean, on my 3 day stay they never cleaned the garbage can, the window had a crack on the glass, the window glass dirty. I asked 3 times for bed linen for the sofa bed (that I paid for), housekeeping wasn't helpful, finally at 20:30 pm I agreed with them to recieve the bed linen in my room and I made the sofa bed.
Overnattede 3 nætter i maj 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Francisca, Thank you for taking the time to share your feedback with us. We are disappointed to hear about the issues you experienced during your stay at our hotel. We take cleanliness and guest satisfaction very seriously, and we have addressed your concerns with our housekeeping team to ensure that proper measures are taken to prevent these issues from reoccurring in the future. We truly value your feedback as it helps us improve our services and facilities. We hope that you will give us another opportunity to provide you with a better experience in the future.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

6/10 Okay

Lirong

Overnattede 1 nat i maj 2024

6/10 Okay

Lauren

Synes ikke om: Rengøring
Overnattede 3 nætter i april 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Lauren, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 Forfærdeligt

Jessica

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The lobby is beautiful. The staff are rude and unapproachable with exception of the lovely woman running the Valet booth. As soon as you get in the elevator it's an entirely different experience. Everything is very old, musty, and dated. Filthy with halls that had warped/stained carpet that hasn't been vacuumed in who knows how long. Peeling wall paper in the rooms, dirty sticky surfaces, wallpaper slapped covering over outlets. All amenities offered were closed or out of order. I went to two different floors trying to find ice and machines were out of order. The whole experience was honestly unsettling. Like walking into a place frozen in time and left abandoned. I was told 75$ for incidental, and the 50$ unlimited valet parking was actually 50$ per day. As soon as I got up to my room I was charged several hundred dollars inexplicably. I did not even unpack I went right back down to check out and cancel. I did not receive a refund. Waited almost 20 minutes for them to get my car back. Not as advertised. stay somewhere else.
Overnattede 3 nætter i april 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Jessica, Thank you for sharing your feedback on your recent stay at Crowne Plaza Atlanta Midtown. We apologize for the disappointing experience you had. Your detailed account of the issues you encountered is appreciated, and we are taking immediate action to address them with our team. We are also investigating the unexpected charges on your account and will provide a prompt resolution. Your feedback is important, and we hope you will consider giving us another opportunity to provide you with a more positive experience. If you have any further concerns, please feel free to reach out to us directly. Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

6/10 Okay

Russell

Synes ikke om: Service og personale, faciliteter
The hotel is basically clean and modern. I had a small issue with my shower because it did not drain properly. They fixed it, but then it happened again. The bigger concern I had is with customer service. When I checked in, the rep at the counter was taking a personal phone call via her bluetooth ear piece while she was checking me; I could tell by the tone and content of her conversation that she was talking to her friend/family, and it was definitely not a conversation pertaining to her work at the hotel. This was frustrating because there was information that I needed, and I was made to feel that I was interrupting her call, even though I was the paying customer in need of assistance. Also, I requested that my room be made up, but when I returned to my room later in the day, they had not made the bed nor left any soap/toiletries. All they did was remove the old towels and give new towels. The internet signal was also weak in the room. I would give a higher rating if the customer service was better, because the hotel/room was fine.
Overnattede 4 nætter i april 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Russell, Thank you for taking the time to share your feedback with us. We are glad to hear that you found our hotel to be clean and modern, but we apologize for the issues you experienced during your stay. We are sorry to hear about the inconvenience with your shower and the lack of attention to detail with your room service. We will address these issues with our housekeeping team to ensure that they are more thorough in the future. We are also disappointed to hear about the lack of customer service you experienced during check-in. We appreciate your feedback and will use it to improve our services for all future guests. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

8/10 Udmærket

Andrez

Overnattede 3 nætter i februar 2024
Svar fra Jada Sayles den 22. maj 2024
We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.

8/10 Udmærket

Alvin

Rejste i en gruppe
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Overall property is great. Was not happy paying extra for a balcony room but you can't access it. Could have just gotten a regular room.
Svar fra Jada Sayles den 17. maj 2024
Dear Alvin, We would like to express our gratitude for the positive feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We are truly pleased to have met your expectations and to have been able to provide you with a memorable experience. We eagerly anticipate the opportunity to welcome you back for another exceptional stay. We regret any inconvenience caused by the closure of the balcony, which was necessary due to safety reasons.Warm regards,Jada SaylesCrowne Plaza Atlanta Midtown

10/10 Fremragende

Fernando, Fort Myers

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Clean
Overnattede 4 nætter i april 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Fernando, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

6/10 Okay

Lorena

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Personnel is amazing, unfortunately the property is old and run down.
Overnattede 3 nætter i april 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Lorena, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 Forfærdeligt

gerome

Synes godt om: Rengøring
Synes ikke om: Service og personale
Overnattede 3 nætter i april 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Gerome, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

4/10 Dårligt

Elisha

Overnattede 3 nætter i april 2024
Svar fra Jada Sayles den 20. maj 2024
Dear Elisha, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts.

10/10 Fremragende

Yessica Alejandra

Rejste med familie, Forretningsrejsende
Muy cool
Overnattede 2 nætter i april 2024

6/10 Okay

Benigno

Rejste med familie, Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Sheet were older, head board was stained and ceiling was peeling. The staff and service was excellent, very helpful and prompt to help.
Overnattede 3 nætter i april 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Benigno, I apologize for the older sheets, stained headboard, and peeling ceiling. However, I'm glad to hear that the staff provided excellent service and were very helpful and prompt. We appreciate your feedback on your recent stay at Crowne Plaza Atlanta Midtown. Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

10/10 Fremragende

Monique

Overnattede 1 nat i april 2024
Svar fra Jada Sayles den 20. maj 2024
Dear Monique, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.

4/10 Dårligt

Kristen

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The hotel seems super nice when you walk in the lobby, but the room just wasn’t that great. There was blood on our mattress cover. There was no mini fridge and we only had one towel. The ice machine on our floor was broken and it was very hard to get ice in general! You have to use a key for the elevator and I wasn’t able to get to either of the other floors that had ice without a front desk staff member having to help me.
Overnattede 2 nætter i april 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Kristen, We apologize for the issues you experienced during your stay. We have addressed the cleanliness concerns and inconvenience with the amenities with our teams. Your feedback is important, and we will strive to make improvements based on your comments. We apologize for the difficulties you encountered with the ice machine and elevator access and will work to ensure these issues are resolved promptly. We hope you will consider staying with us again in the future. If you have any further concerns, please reach out to our management team. Thank you.

2/10 Forfærdeligt

Bryson

Rejste med partner
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The front desk had no intentions of helping us or having good hospitality. Our phone did not work, the wifi code we were given did not work, and we only had one towel
Overnattede 1 nat i april 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Bryson, I appreciate your feedback. I apologize for the lack of assistance and hospitality at the front desk. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.

2/10 Forfærdeligt

Larry

Rejste med familie, Forretningsrejsende
Synes ikke om: Service og personale
They lost my key fob and car for about an hour. It took them from the time we checked in about mid morning until midnight to get us washcloths that we asked for 4 times. The bathroom floor was very slippery and I could go on but not worth it
Overnattede 2 nætter i april 2024
Svar fra Hotel Management den 26. apr. 2024
Thank you so much for taking the time to share your experience from your recent stay, Larry. We will absolutely be discussing your points of concern with our staff. Please accept our sincerest apologies for the poor first impression; your experience is not the norm and is certainly not acceptable at our hotel. It is always of utmost importance to us to ensure that our guests depart the hotel satisfied at all times. We hope that you’ll give us a second chance in the future to make up for the trouble you unfortunately experienced during your stay this time around.

6/10 Okay

Von

Overnattede 4 nætter i marts 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Von, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 Forfærdeligt

Ebonee

Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Ebonee, We would like to extend our gratitude for the feedback you provided regarding your recent stay at Crowne Plaza Atlanta Midtown. We deeply regret that we fell short of meeting your expectations and sincerely appreciate the time you took to share your thoughts. Your valuable feedback will be instrumental in enhancing our future offerings. Thank you once again for your input.Sincerely,Jada SaylesCrowne Plaza Atlanta Midtown

2/10 Forfærdeligt

Maia

Synes ikke om: Faciliteter
Worst service Especially from the guy that was at the front desk in the night. Wouldn’t recommend my enemy to stay here.
Overnattede 2 nætter i april 2024
Svar fra Daniel Balschi- Director of Operations den 26. apr. 2024
We are very sorry to hear of your poor experience here and will be actively investigating the service you received from our night desk clerk

2/10 Forfærdeligt

mercedes

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024
Svar fra Daniel Balschi- Director of Operations den 26. apr. 2024
Thank you for your review. We are sorry we did not meet expectations

2/10 Forfærdeligt

Kiara

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Hotel Management den 26. apr. 2024
Thank you for taking the time to rate our hotel, Kiara. We’re so disappointed to know that your experience did not match your expectations. We hope you will give us another opportunity to better serve you on your next visit to Atlanta - we have no doubt that the next time you would have the wonderful experience that most of our guests have.

8/10 Udmærket

Lisa

Overnattede 1 nat i april 2024
Svar fra Jada Sayles den 17. maj 2024
Dear Lisa, We appreciate your positive feedback regarding your recent stay at Crowne Plaza Atlanta Midtown. We are pleased to have met your expectations and provided a memorable experience. We look forward to the opportunity to welcome you back for another exceptional stay.Best regards, Jada SaylesCrowne Plaza Atlanta Midtown

6/10 Okay

Jim

Rejste med familie
Synes godt om: Service og personale, faciliteter
Everywhere you go the smell of pot lingers. Outside the enterance and each visit, in every guest room next to ours.
Overnattede 2 nætter i februar 2024
Svar fra Daniel Balschi- Director of Operations den 26. apr. 2024
Thank you for your review. I am sorry we did not meet expectations

10/10 Fremragende

Guy K

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great stay I would recommend this hotel to others. Clean and very friendly staff. I will stay again when I need to be downtown.
Overnattede 1 nat i april 2024
Svar fra Daniel Balschi- Director of Operations den 26. apr. 2024
Thank you for staying with us!

2/10 Forfærdeligt

Mellyssa

Overnattede 1 nat i april 2024
Svar fra Daniel Balschi- Director of Operations den 26. apr. 2024
Thank you for your review. I am sorry we did not meet expectations

6/10 Okay

Mark

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
first room was ok, however did see something small crawling on the wall later in the evening the 3rd day. didnt get up to check or i would have left the hotel if it was anything other than a moth or spider. second short notice room was better without a fridge but ok. web site says incidentals was 250 , i was charged 300, for the first stay , we will see what the return is.
Overnattede 4 nætter i april 2024
Svar fra Daniel Balschi- Director of Operations den 26. apr. 2024
Thank you for your review. I am sorry we did not meet expectations

10/10 Fremragende

Guy K

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They were great and very helpful and friendly. Love e the staff here.
Overnattede 1 nat i april 2024
Svar fra Jada Sayles den 17. apr. 2024
Thank you for choosing Crowne Plaza Atlanta Midtown. We are delighted to hear that you enjoyed your stay with us and found our staff to be very friendly and helpful.

10/10 Fremragende

Hassan

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good place to stay
Overnattede 3 nætter i april 2024
Svar fra Jada Sayles den 17. apr. 2024
Thank you for your recent stay at Crowne Plaza Atlanta Midtown. We appreciate you taking the time to provide us with your feedback and it is wonderful to hear that you found our hotel to be a good place to stay. We strive to provide all of our guests with an exceptional experience, and we are thrilled that we were able to exceed your expectations. Thank you again for choosing to stay with us and we hope to have the pleasure of welcoming you back soon.