Reception
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Anmeldelser af Best Western Plus Appleton Airport/Mall Hotel

2.5 out of 5
Best Western Plus Appleton Airport/Mall Hotel
1565 N Federated Dr, Appleton, WI

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 527 af i alt 1000 anmeldelser" "
Bedømmelse på 8 − Udmærket. 279 af i alt 1000 anmeldelser" "
Bedømmelse på 6 − Okay. 104 af i alt 1000 anmeldelser" "
Bedømmelse på 4 − Dårligt. 56 af i alt 1000 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 34 af i alt 1000 anmeldelser" "

8,8/10

Rengøring

8,8/10

Service og personale

8,4/10

Faciliteter

8,4/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Brian

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent breakfast. The hot tub wasn’t working but everything else was great. Would recommend!
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Judith

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The door to the deck off the dining room locked after us and we had to be rescued by another guest
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Christian, Kissimmee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i maj 2024

2/10 Forfærdeligt

Brenda

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We accepted a hole punched in the bathroom door upon arrival. The bathroom was not cleaned, had medicine on floor from previous tenant. Next day, dirty towels or trash not picked up. Asked for that twice. Shower Curtain would not close. 2nd day, someone left a bag of trash outside our door. Last day, the front desk clerk had an attitude that was beyond acceptable. We chose to leave before the next day. Unacceptable for a Best Western Plus facility. Reported it to the manager, no response. Reported this to Best Western Franchise.
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Thomas

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Very nice room. We had a hot tub in our spacious room.
Overnattede 1 nat i april 2024

10/10 Fremragende

Bruce

Rejste med familie, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The gentleman that checked us in was friendly, the hotel was clean, our room was nice, clean and tidy. Very close to the stadium and shopping. Always stay here when we come down.
Overnattede 1 nat i maj 2024
Svar fra GM den 13. maj 2024
I am glad you enjoyed your stay. We look forward to see you again.

10/10 Fremragende

michele, Gladstone

Rejste med partner
Synes godt om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Great
Overnattede 1 nat i maj 2024

10/10 Fremragende

Annette

Overnattede 1 nat i maj 2024

10/10 Fremragende

Annette

Overnattede 1 nat i maj 2024

10/10 Fremragende

Carl

Synes godt om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

10/10 Fremragende

Pranav

Overnattede 1 nat i april 2024

6/10 Okay

Diane

Rejste med partner, Rejste i en gruppe
Synes godt om: Rengøring, service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
We were disappointed that the hot tub was not operating. Other than that, the hotel was fine, and the breakfast was adequate.
Overnattede 1 nat i april 2024
Svar fra GM den 1. maj 2024
I apologize for the hot tub not working, I have been working with the pool people to get it up and running, and unfortunately, we have run into another issue, so again I apologize.

10/10 Fremragende

DIOSMANY

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Gracias
Overnattede 2 nætter i april 2024
Svar fra GM den 13. maj 2024
Thank you, we look forward to see you again

10/10 Fremragende

Cathe

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
friendly helpful staff
Overnattede 1 nat i april 2024
Svar fra GM den 13. maj 2024
Thank you for the review, I will let me staff know they are doing great. We look forward to your next stay.

10/10 Fremragende

Alma

Overnattede 3 nætter i april 2024

10/10 Fremragende

Brenda, Wausau

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very enjoyable.
Overnattede 1 nat i april 2024

8/10 Udmærket

Paul

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place.
Overnattede 1 nat i april 2024

8/10 Udmærket

Bruce

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Comfotable but dusty in the room and main lobby. Not a huge deal, but no lights in breakfast dining area in the morning.
Overnattede 1 nat i april 2024
Svar fra GM den 1. maj 2024
I apologize for the issues, I did talk to staff about the lights in breakfast and that they make sure not to forget to turn them on.

6/10 Okay

Reilly

Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Seems the hotel might be a bit short on staff. Elevator and stairwells were pretty dirty. Candy on the floor in the elevator and a core of an apple that looks like it’s been sitting in the stairwell for a few days. They put us in a suit as they didn’t have the room I booked ready for us at check-in. However the first suit we went in had a sewer smell so they gave us a second room. This second room was perfect. Staff are extremely friendly and welcoming and glad to assist with the issues.
Overnattede 1 nat i april 2024
Svar fra GM den 13. maj 2024
Sorry for the issues you had, we are working extremely hard to fix these problems, we look forward to having you stay with us in the future.

8/10 Udmærket

LINDA M

Rejste med familie
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
The room was spacious and beds comfortable. Room LOOKED clean, but Cleaning Service must spray room fresheners which are not necessary. The fragrance gave me a terrible headache, so we opened a window to let in fresh outside air and left for 4 hours. Check in and checkout were easy and convenient. Desk clerks were friendly. I was very amazed manager could do anything with fingernails as long as they are! Lol Breakfast foods were fresh, hot, and very good. Please consider switching out your cleaning products (with the very strong aroma) for more toxic-free choices. Perhaps you can have a Norwex Consultant meet with your cleaning crew to educate them on using safer products for their health as well as your guests.
Overnattede 1 nat i april 2024
Svar fra GM den 13. maj 2024
I have discussed this with my cleaning staff, and are making sure things are getting done right. I apologize for the issues you had.

10/10 Fremragende

Shelly

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Could not hear traffic
Overnattede 3 nætter i april 2024

10/10 Fremragende

Roger

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i april 2024

10/10 Fremragende

Maija

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
had a great stay in a suite for easter, pool was closed 2 days so we only got to swim once. we had a jacuzzi in the room so it was kinda a hot tub.
Overnattede 3 nætter i marts 2024

10/10 Fremragende

Gary

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quiet and relaxing
Overnattede 1 nat i april 2024

10/10 Fremragende

Austin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i marts 2024

10/10 Fremragende

Jamie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It was clean and the staff was nice.
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Kylie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Checking is easy, rooms are clean and updated. Pool area was nice.
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Jim and Linda

Rejste med partner
Very nice rooms. Good location.
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Sergio Carlos

Overnattede 3 nætter i marts 2024

6/10 Okay

Cynthia

Overnattede 1 nat i marts 2024

8/10 Udmærket

Jan, Eagle River

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Therecwere no lights working in the entire parking lot or entry way. Very dark getti g from car to the building with luggage.
Overnattede 1 nat i marts 2024
Svar fra GM den 27. mar. 2024
I want to apologize for this, the lights are automatic and for some reason they had not turned on, I did have my maintenance fix it.

6/10 Okay

Ashley

Synes godt om: Rengøring, service og personale
Hot tub out of order. Pool not the cleanest. It was one of the main reasons for choosing this hotel. Very noisy! Front desk staff nice. Probably would not book again.
Overnattede 1 nat i marts 2024

6/10 Okay

Michele

Rejste med familie
Synes godt om: Service og personale
We stayed here because they had a hot tub but that was closed. The shower curtain was dirty and wouldn’t stay closed and no hot water, just barely warm and not a strong stream.. also no housekeeping and when I made the bed the comforter under the sheet was horribly filthy. Had a hard time sleeping after seeing that. Staff was super friendly.
Overnattede 2 nætter i marts 2024

8/10 Udmærket

Mark

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Synes ikke om: Rengøring
Staff was friendly. The room was clean. The hallways, stairs, and elevator were all in need of vacuuming.
Overnattede 1 nat i marts 2024

10/10 Fremragende

Jeremy

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room is clean and whirlpool tub is awesome
Overnattede 1 nat i marts 2024

10/10 Fremragende

Rita

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was fine. Beds were comfortable, plenty of hot water. Breakfast was a little bare - eggs, waffles, cereal, packaged yogurt, not much fruit selection. The towels are a bit thin, but otherwise, it was good value for the price. Had no safety issues, staff was very helpful.
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Karol

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice clean area
Overnattede 1 nat i marts 2024

8/10 Udmærket

Ashley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i marts 2024

10/10 Fremragende

Amy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Not well cared for.
Nice staff, easy check in.noticed right away it was very dirty. Carpets hadnt been vacuumed, elevator had spilled coffee on the floor. Pool was really warm...which was great because the hot tub was drained empty!! Beds were great. Water pressure in shower was horrible. Cant recommend.
Overnattede 1 nat i februar 2024

10/10 Fremragende

Jaquelyn

Overnattede 1 nat i februar 2024

4/10 Dårligt

KIRA

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i februar 2024

8/10 Udmærket

Sandy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2024

4/10 Dårligt

Wendy

Rejste i en gruppe
Synes ikke om: Service og personale
Honest and horrible
My stay was not the best. Wanted to relax in hot tub, out of service and must have been for awhile. It looked disgusting. In our room you had to unplug the microwave every time you wanted to use it, to reset it. And in the morning when I wanted a cup of coffee the coffee maker did not work. No one was at the desk, so you waited and waited and waited.
Overnattede 1 nat i februar 2024
Svar fra AM den 5. feb. 2024
Sorry you did not enjoy your stay, The hot tub is on the website as out of order, also The coffee machine does work, and their is also 24 hour coffee in the coffee pots next to it. I have sent maintenance to look at microwave as this is the first time hearing of this issue. I apologize for that issues you had.

10/10 Fremragende

Taryn

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I really enjoy staying there.
Overnattede 1 nat i januar 2024

8/10 Udmærket

Isabel

Rejste i en gruppe
Synes godt om: Rengøring
Overall, a good stay if you’re on a budget. Seems short staffed and the staff I encountered wasn’t over friendly but no one was rude either. The room is basic and could use fresh paint but the beds were comfortable. It’s in a good area close to restaurants and shopping.
Overnattede 3 nætter i januar 2024

8/10 Udmærket

Drew

Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Service og personale
Overnattede 1 nat i januar 2024

6/10 Okay

Courtney

Rejste med partner
Synes ikke om: Faciliteter
They could have told us the hot tub was down and out of service.
Overnattede 2 nætter i januar 2024

8/10 Udmærket

Cheryl

Rejste i en gruppe
Everything is good but one plm is heat that can smell gas and nice one person sent me to another room. Thank you.
Overnattede 1 nat i januar 2024

6/10 Okay

Michael

Forretningsrejsende
Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Appleton during wintertimes
Overnattede 6 nætter i januar 2024