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Anmeldelser af Best Western Anderson Inn

2.5 out of 5
Best Western Anderson Inn
2688 Gateway Drive, Anderson, CA

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 334 af i alt 949 anmeldelser" "
Bedømmelse på 8 − Udmærket. 364 af i alt 949 anmeldelser" "
Bedømmelse på 6 − Okay. 132 af i alt 949 anmeldelser" "
Bedømmelse på 4 − Dårligt. 61 af i alt 949 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 58 af i alt 949 anmeldelser" "

8,4/10

Rengøring

8,4/10

Service og personale

7,2/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

7,6/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Susan

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great accommodations and very helpful staff.
Overnattede 1 nat i marts 2024
Svar fra Customer Care Team den 24. apr. 2024
Dear Guest, it's our absolute pleasure to know you loved your stay with us at the Best Western Anderson Inn. We strive to provide excellent value to our guests through our super comfy accommodations and top-notch staff services. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Anderson.Warm regards,Customer Care Team

10/10 Fremragende

Andrea

Rejste med familie
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Always clean rooms and full breakfast in the mornings
Overnattede 1 nat i marts 2024
Svar fra Customer Care Team den 27. mar. 2024
Dear Andrea, it's our absolute pleasure to know you loved your stay with us at Best Western Anderson Inn. We strive to provide excellent value to our guests through our well-maintained accommodations and ample breakfast choices. We are excited you found everything suited to your comfort, and we gladly expect you to join us for another incredible guest experience on your next visit to Anderson.Warm regards,Customer Care Team

10/10 Fremragende

Dan

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Quick check in, good hotel breakfast. Friendly staff.
Overnattede 1 nat i februar 2024
Svar fra Customer Care Team den 14. feb. 2024
Dear Dan, we are pleased that you thoroughly enjoyed your time at Best Western Anderson Inn. We appreciate you letting us know how satisfied you were with our check-in service, breakfast, and staff services. The greatest joy of serving our guests is knowing that we provide a premium experience that makes them feel comfortable, peaceful, and contended without worrying about any matters of their stay. Thank you for choosing to stay with us and taking the time to share your honest review. We look forward to hosting you for another ultimate guest experience on your next visit to Anderson.Warm regards,Customer Care Team

8/10 Udmærket

Bev

Rejste med partner, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
great service from staff!
Overnattede 1 nat i januar 2024
Svar fra Customer Care Team den 6. feb. 2024
Dear Bev, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Best Western Anderson Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our staff services makes us very pleased. We hope there were no lapses during your stay. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Customer Care Team

2/10 Forfærdeligt

David

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i januar 2024
Svar fra Customer Care Team den 29. jan. 2024
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Udmærket

Joseph, McCleary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Bed was comfortable and room was quiet
Overnattede 1 nat i december 2023
Svar fra Customer Care Team den 6. dec. 2023
Dear Joseph, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for quiet and comfortable accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Best Western Anderson Inn on your next visit!Warm regards,Customer Care Team

8/10 Udmærket

KATHLEEN, San Jose

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Safeway with a Starbucks and Safeway gas across street Mexican food next door Freeway access and best of all close to my KIDS
Svar fra Customer Care Team den 28. nov. 2023
Dear Kathleen, thank you for rating your stay at our hotel. It is lovely to see our guests acknowledge the pleasure of choosing to stay with us. Your appreciation for our convenient location delights us greatly. We'll try our best to make up for any shortcomings on your next visit if you could inform us about what didn't reach your expectations this time. Let us know about your next visit to Best Western Anderson Inn in advance, and we'll book a perfect room for your vacation. Warm regards,Customer Care Team

10/10 Fremragende

Joanie

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our room was clean and comfortable. The breakfast was nice.
Overnattede 1 nat i november 2023
Svar fra Customer Care Team den 28. nov. 2023
Dear Joanie, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and our breakfast service. We look forward to serving you an unbeaten Best Western guest experience on your next visit to Anderson.Warm regards,Customer Care Team

10/10 Fremragende

KATHLEEN, San Jose

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy freeway access
Overnattede 1 nat i november 2023

10/10 Fremragende

KATHLEEN, San Jose

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Easy freeway access
Overnattede 1 nat i november 2023
Svar fra Customer Care Team den 27. nov. 2023
Dear Kathleen, thank you for letting us know you had a great stay at Best Western Anderson Inn. We're glad our location was convenient for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Warm regards,Customer Care Team

10/10 Fremragende

Deborah

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Always enjoy the staff. Very helpful.
Overnattede 1 nat i november 2023
Svar fra Customer Care Team den 27. nov. 2023
Dear Deborah, thank you so much for that lovely review! We are frankly beyond words when our guests gift us the best rating for our helpful services. It is a proud moment for our staff to be granted an honest review that brings out their best efforts to ensure excellent hygiene and provide maximum comfort to our customers. We aim to serve customers on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We sincerely hope to host you again on a much-deserved holiday at Best Western Anderson Inn with the finest of our facilities and services!Warm regards,Customer Care Team

6/10 Okay

Monee

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Key card wouldn’t work, every time we left, had to have it programmed again. Toilet ran, had to jiggle handle, no Kleenex and when I asked for some, they were all out. One plus, the Mexican restaurant next door was amazing.
Overnattede 1 nat i november 2023
Svar fra Customer Care Team den 23. nov. 2023
Dear Monee, we apologize for the inconvenience with the key card and maintenance issues you encountered. We are actively working on resolving these matters to provide a more seamless experience for our guests. It's great to hear you enjoyed the neighboring Mexican restaurant, and we look forward to the chance to welcome you back for an improved stay.Warm regards,Customer Care Team

6/10 Okay

James

Forretningsrejsende
I could hear people talking at 3.40 am 4.30am
Overnattede 1 nat i november 2023
Svar fra Customer Care Team den 21. nov. 2023
Dear James, we apologize for the disturbance caused by the noise of other people talking during your stay. Your comfort is our priority, and we regret falling short in this regard. We will investigate and address this noise issue to prevent similar occurrences in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to provide you with a more peaceful stay.Warm regards,Customer Care Team

4/10 Dårligt

Craig

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
my room was ready at 1:30 pm but I was told that early check in wood cost $50 ??????? Are you kidding me ?
Overnattede 2 nætter i november 2023
Svar fra Customer Care Team den 21. nov. 2023
Dear Craig, we apologize for any confusion about the early check-in policy and understand your disappointment with the associated fee. We understand your concern and will review such charges with the help of our administrative team. Your feedback is valuable, and we hope to have the chance to welcome you back for a more seamless experience in the future.Warm regards,Customer Care Team

10/10 Fremragende

Jaime

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
The admin is easy going. They credit me and allow me to check in because of a flight delay. Rooms are clean and the Continental breakfast is very good. .
Overnattede 1 nat i november 2023
Svar fra Customer Care Team den 14. nov. 2023
Dear Jaime, thank you for your kind words about our accommodating staff, clean rooms, and continental breakfast. We're delighted we could assist you with the flight delay, and it's wonderful to hear you enjoyed your stay. Your positive feedback is truly appreciated, and we look forward to welcoming you back in the future.Warm regards,Customer Care Team

8/10 Udmærket

Margaret

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great place to stay
Great breakfast and kept clean and tidy at all times. Friendly, helpful staff, nice grounds, and great location near freeway and grocery store and restaurants. Will definitely visit again.
Overnattede 3 nætter i november 2023
Svar fra Customer Care Team den 14. nov. 2023
Dear Margaret, thank you for giving us a lovely rating and sharing an honest review of your visit. We intend for our guests to experience bliss and peace and successfully meet their expectations at Best Western Anderson Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction with our delicious breakfast service, clean accommodations, friendly and helpful customer service, well-kept grounds, and convenient location make us very pleased. While we are delighted that you would happily recommend our humble hotel, we will not shy away from making improvements to our establishment based on customer feedback. It would be constructive if you could let us know if any part of your stay was not on par with your expectations; this will help us grow with the excellence we aim to attain. We look forward to hearing more from you and assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Customer Care Team

2/10 Forfærdeligt

Roberta

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i oktober 2023
Svar fra Customer Care Team den 2. nov. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Dårligt

Dennis

Overnattede 1 nat i oktober 2023
Svar fra Customer Care Team den 28. okt. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

6/10 Okay

Elizabeth

Rejste med familie
Synes godt om: Rengøring, service og personale
All rooms were outside
Overnattede 2 nætter i oktober 2023
Svar fra Customer Care Team den 24. okt. 2023
Dear Elizabeth, thanks for your kind feedback. Your comment on our room layout is duly noted, and we apologize for the inconvenience you encountered. Our responsibility is to ensure that you have the best time during your vacation, so do not hesitate to share feedback on your stay. Let us know the next time you travel to Anderson because we would love to host you again and serve a lovely guest experience at our humble hotel.Warm regards,Customer Care Team

8/10 Udmærket

CLAIREMARIE

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Got up too late for breakfast so can’t rate.
Overnattede 1 nat i oktober 2023
Svar fra Customer Care Team den 21. okt. 2023
Dear Clairemarie, thank you for your honest feedback. While we understand that sometimes mornings can be a rush, we realize you could not savor our breakfast. If you have any meal preferences in the future, please don't hesitate to let us know. Other than these, we sincerely hope that you experienced a comfortable stay and enjoyed the quality of our services. We'll do our best to accommodate your needs and serve you an entirely satisfying vacation experience.Warm regards,Customer Care Team

8/10 Udmærket

Sejal

Synes godt om: Rengøring, service og personale
- the microwave in one of the rooms was not working
Overnattede 1 nat i oktober 2023
Svar fra Customer Care Team den 18. okt. 2023
Dear Sejal, thank you for sharing a kind review of your visit. Our objective is to deliver immense value to our esteemed guests, and it is exciting to hear you acknowledge the quality of our services. We have noted your comment about the broken microwave oven in the room and assure you this will be fixed soon. Thank you for sharing your honest feedback. We are delighted that you chose to stay at Best Western Anderson Inn and would love to host you again.Warm regards,Customer Care Team

10/10 Fremragende

Stanley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2023
Svar fra Customer Care Team den 13. okt. 2023
Dear guest, We are glad to hear back from you about your recent stay with us. While you didn't say much in your review, we hope that you had an awesome time and that you were comfortable in your room. Thanks for choosing to stay with us and we hope to see you again soon. Best Regards, Customer Care Team

8/10 Udmærket

Oneika

Overnattede 1 nat i oktober 2023
Svar fra Customer Care Team den 10. okt. 2023
Dear Oneika, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Best Western Anderson Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction makes us very pleased with our accommodations. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Customer Care Team

6/10 Okay

Petra

Rejste med partner
Synes godt om: Rengøring
Kleines Motel an der Durchgangsstrasse. Zimmer überwiegend im hinteren Bereich, daher kein Strassenlärm. Unser Zimmer war recht gross. Betten bequem. Frühstück eher übersichtlich. Für eine Nacht auf der Durchreise durchaus okay.
Overnattede 1 nat i september 2023

10/10 Fremragende

Hari

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was good but one thing could have been better was cleanliness of restroom but that was immediately addressed after we reported to management.
Overnattede 1 nat i september 2023
Svar fra Customer Care Team den 3. okt. 2023
Dear Hari, we're pleased to hear that you had a good experience and that our management promptly addressed your cleanliness concern. Thank you for choosing us for your visit and sharing your review. Your feedback helps us maintain our standards, and we look forward to serving you again in the future, ensuring a seamless and comfortable stay.Warm regards,Customer Care Team

10/10 Fremragende

Jim

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was fine.
Overnattede 5 nætter i september 2023
Svar fra Customer Care Team den 27. sep. 2023
Hey Jim, we are pleased to learn that you have given us a lovely rating of your guest experience. Thank you for allowing us to make you feel welcome at our hotel and for taking the time to appreciate our hospitality. The joy of knowing that our guests had a perfect holiday is incomparable. Let us know the next time you're in town so we can set up another riveting holiday for you at Best Western Anderson Inn!Warm regards,Customer Care Team

2/10 Forfærdeligt

Etienne, west hills

Overnattede 1 nat i september 2023
Svar fra Customer Care Team den 5. okt. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

4/10 Dårligt

Verificeret rejsende

Rejste med familie
Synes ikke om: Rengøring
Overnattede 2 nætter i september 2023
Svar fra Customer Care Team den 5. sep. 2023
Dear guest, we are so disappointed to read your experience with us. We aim to provide a top-notch stay for all our guests, so we sincerely apologize that we did not achieve that goal on your visit. We hope that you will give us another chance to restore your faith in our hotel and hospitality. Please do feel free to connect if there is anything we can do to help. Thanks again.Best Regards,Customer Care Team

8/10 Udmærket

Darby

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great staying point for tourism of the area. Enjoyed complementary breakfast very much.
Overnattede 3 nætter i september 2023
Svar fra Customer Care Team den 5. sep. 2023
Dear Darby, we are happy to have served you well at Best Western Anderson Inn. It is our pleasure that our lovely location and complimentary breakfast were up to the mark. Customer service is of utmost importance to us, and we thrive on providing our best to our guests. We are thrilled that you had a relaxing time at our hotel, and we are just as excited to improve our services to deliver you a satisfying guest experience. We would gladly appreciate more feedback on your stay. We shall be delighted to host you on all your visits to Anderson, with all our facilities running at their best.Warm regards,Customer Care Team

6/10 Okay

Paolo

Rejste med familie
Overnattede 1 nat i august 2023
Svar fra Manager den 4. sep. 2023
Dear Paolo , we appreciate your positive feedback on your overall experience . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager

4/10 Dårligt

Matt

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nothing was clean breakfast was not good. Hair in the shower gross
Overnattede 1 nat i september 2023
Svar fra Manager den 4. sep. 2023
Dear Matt , we appreciate your positive feedback on our Room Cleaning & Breakfast amenities . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager

10/10 Fremragende

Yanhua

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i august 2023
Svar fra Manager den 4. sep. 2023
Dear , we appreciate your positive feedback on your overall stay with us . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager

4/10 Dårligt

The

Rejste med familie
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring
Nice enough property for a quick layover but the bathroom smelt of urine and the powder room had a sick sweet smell. The tiles in the bathroom were basically floating on water, and made a squishing sound when walked on. Other than that it was clean and quiet.
Overnattede 1 nat i august 2023
Svar fra Manager den 4. sep. 2023
Dear , we appreciate your positive feedback on our Room amenities & The floor in the Room . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager

6/10 Okay

Daniel

Rejste i en gruppe
Synes godt om: Service og personale
Synes ikke om: Rengøring
Decent for the price
Booked 2 nights here last minute to visit the Lassen National Park. Pro: Convenient location Nearby Safeway Room is quiet Mini fridge in the room Affordable in the area Free breakfast (though I didn’t have any) Con: Hotel is dated Bed sheets are scratchy to the skin Room floor is dusty Sink and toilet separated
Overnattede 2 nætter i august 2023
Svar fra Manager den 4. sep. 2023
Dear Daniel , we appreciate your positive feedback on our Room amenities & Location . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager

10/10 Fremragende

Nobuo

Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room is very clean
Overnattede 1 nat i august 2023
Svar fra Customer Care Team den 1. sep. 2023
Dear Nobuo, we thank you for honestly rating our hotel and services. Our main objective is to provide a clean, comfortable room for our guests, and I'm glad we succeeded in doing this for you. We sincerely hope that you enjoyed your stay and all our facilities. We look forward to serving you an unbeaten Best Western guest experience on your next visit to Anderson.Warm regards,Customer Care Team

8/10 Udmærket

Charles, Albany

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice and affordable
Overnattede 1 nat i august 2023
Svar fra Customer Care Team den 1. sep. 2023
Dear Charles, we are thrilled to see that your experience during your stay was satisfactory. We aspire to deliver a desirable guest experience to each customer who visits our humble hotel for pleasant and pocket-friendly accommodation. Reviews like yours help us realize that we have succeeded in doing so greatly to an extent. Thank you very much for taking the time to rate our services. You can inform us if any aspects of your visit were unappealing. We hope to see you and serve you better at Best Western Anderson Inn on your next visit!Warm regards,Customer Care Team

10/10 Fremragende

Martina Irene

Overnattede 1 nat i august 2023
Svar fra Customer Care Team den 20. sep. 2023
Dear Martina, we are thankful for giving our hotel a splendid rating for our services. We aim to deliver clean, cozy accommodations for our guests, along with a great hotel experience full of memorable instances and happy moments. It is a matter of pride for us that we succeeded in doing this for you. We look forward to your next visit to serve you again with an exceptional guest experience tailor-made for our distinguished customers.Warm regards,Customer Care Team

2/10 Forfærdeligt

Amber

Rejste med familie og småbørn
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The floors in this motel were so dirty my feet turned black within 2 minutes. I wish that was ab exaggeration. The tub was black and there was soap residue all over the walls of the shower. Never again will i stay here
Overnattede 2 nætter i august 2023
Svar fra Manager den 28. aug. 2023
Dear Amber , we appreciate your positive feedback on our Room amenities & Floor which made your feet dirty. We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager

10/10 Fremragende

Heungsu

Synes godt om: Rengøring
Overnattede 1 nat i august 2023
Svar fra Customer Care Team den 23. aug. 2023
Dear Guest,We appreciate the awesome feedback that you provided. It's great to be on the receiving end of such a wonderful rating and we hope you had an exceptional stay with us. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit! Best Regards,Customer Care Team

2/10 Forfærdeligt

Kristina

Rejste med familie, Rejste med familie og småbørn
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel room is dirty. The bed sheets were dirty the manager is also the house keeper and clearly can’t keep up with the work.
Overnattede 1 nat i august 2023
Svar fra Manager den 21. aug. 2023
Dear Kristina, we appreciate your positive feedback on our Room amenities . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager

10/10 Fremragende

NESTOR

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Parking is excellent. Breakfast very good.
Overnattede 1 nat i august 2023
Svar fra Customer Care Team den 21. aug. 2023
Dear Nestor, thank you for letting us know you had a great stay at Best Western Anderson Inn. We're glad our breakfast worked out so well for you. Providing excellent facilities and pleasant services is what we're all about, so it is exciting to hear that you had a fantastic time at our place. It was a pleasure to host you, and we look forward to having you back here to spend some more wonderful holiday time.Warm regards,Customer Care Team

2/10 Forfærdeligt

Karla

Rejste med familie og småbørn
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Stay away from this hotel! They gave us a room that was obviously used by another guest and was not cleaned by housekeepers. So obvious that the bedding and pillows were undone and had brown stains on them. So nasty and unhygienic. We complained to the manager and had us moved to a different room that was in the exact same condition with strains of hair all over the bed and pillows. We complained the second time and the manager was not willing to move us again or change the bedding because he said there are no housekeepers. Really no words for how disappointing and disgusted on the room condition and the unwillingness of the manager to give us at least clean bedding. This was around midnight and we had no other choice but to ask for beddings and pillow cases and changed them myself with the help of another staff. Also, while I was complaining at the fromt desk, there were 3 other guests that had their rooms in the same conditions as ours. So save yourselves headache and disappointments and book a different hotel!
Overnattede 1 nat i august 2023
Svar fra Hotel Team Member den 20. aug. 2023
Dear Karla, we appreciate your positive feedback on our Room facility and staff . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Hotel Team

2/10 Forfærdeligt

kimberly anne

Rejste med familie og småbørn
Synes ikke om: Rengøring, faciliteter
Very dirty. I checked in and all our rooms are not cleaned, bed was not made.
Overnattede 1 nat i august 2023
Svar fra Customer Care Team den 23. aug. 2023
Dear Kimberly, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the dirty room conditions that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make our guest experience comfortable and stress-free. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Warm regards,Customer Care Team

8/10 Udmærket

Shirley

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i august 2023
Svar fra Customer Care Team den 19. aug. 2023
Dear Shirley, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Best Western Anderson Inn. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction makes us very pleased with our accommodations. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Customer Care Team

6/10 Okay

Catherine

Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
the toilet was dirty in our room
Overnattede 1 nat i august 2023
Svar fra Customer Care Team den 19. aug. 2023
Dear Catherine, we are sorry to hear that you had such a disappointing experience during your stay. We apologize for the unhygienic toilet conditions that affected your visit. We are incredibly disappointed that we could not welcome and accommodate you comfortably, and we are determined to take serious action for the discrepancies in offering a clean and trouble-free guest experience. Such an experience is not typical of what our guests receive, so we intend to do what's necessary to make our guest experience comfortable and stress-free. Once again, we express our deepest apologies for your troubles and hope to have you back here as a contended guest!Warm regards,Customer Care Team

6/10 Okay

Audrey

Overnattede 1 nat i august 2023
Svar fra Manager den 28. aug. 2023
Dear Audrey, we appreciate your positive feedback on our Room amenities . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager

6/10 Okay

Darryl

Rejste med familie
Synes ikke om: Service og personale
I felt that management had a bit of attitude that was less than welcoming.
Overnattede 1 nat i august 2023
Svar fra Manager den 7. aug. 2023
Dear Darryl, we appreciate your positive feedback on our staff attitude . We apologize for any inconvenience caused. We understand your disappointment, and we'll make sure to clarify it further to avoid confusion. We assure you that we will revisit your review and improve our facilities to reflect the quality of customer satisfaction we aim to attain. Thank you for your review, and we hope to have the opportunity to welcome you back to provide the relaxing stay you expect and deserve. Warm regards, Manager

10/10 Fremragende

david, menifee

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nothing noteworthy
Overnattede 1 nat i august 2023
Svar fra Customer Care Team den 8. aug. 2023
Hi David, thank you so much for your precious rating! We are frankly beyond words when guests gift us a 5-star rating for our services. It is a proud moment for our staff members to be granted an honest review that brings out our best efforts to serve customers with maximum comfort. We prevail to provide services on par with peak hospitality standards, and your satisfaction rewards us with pure joy. We hope to host you again on a much-deserved holiday at Best Western Anderson Inn with the finest of our facilities and resources!Warm regards,Customer Care Team

8/10 Udmærket

joe

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nice place. Good location
Overnattede 1 nat i juli 2023
Svar fra Customer Care Team den 8. aug. 2023
Dear Joe, thank you for giving us a lovely rating. We intend for our guests to experience bliss and peace and successfully meet their expectations at Anaheim Discovery Inn & Suites. Our responsibility is to ensure that you have the best time during your vacation, and your satisfaction makes us very pleased with our location. We hope there were no lapses during your stay in accessing our facilities or receiving staff services. We can assure you that your next visit will be even more fruitful and fulfilling, so don't forget to let us know and book in advance for a refreshing guest experience!Warm regards,Customer Care Team

8/10 Udmærket

Sam

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
They didn't have elevator. Breakfast area was very clean and everything was new. They were still renovating.
Overnattede 1 nat i juli 2023
Svar fra Customer Care Team den 4. aug. 2023
Dear Sam, we are thrilled to see that your experience at our hotel was satisfactory. We're glad that our clean breakfast area and updated facilities were suitable for you. Thank you for rating our services and informing us of your disappointment with the lack of an elevator and any disturbance caused by the ongoing renovations through your feedback. Our hotel administration has been notified of these matters. Do not hesitate to inform us if any other aspects of your visit were unappealing. We hope to see you and serve you better at Best Western Anderson Inn on your next visit!Warm regards,Customer Care Team