Grill-/picnicområde

Anmeldelser af Hilton Anaheim

4 out of 5
Hilton Anaheim
777 W Convention Way, Anaheim, CA

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 1626 af i alt 3472 anmeldelser" "
Bedømmelse på 8 − Udmærket. 741 af i alt 3472 anmeldelser" "
Bedømmelse på 6 − Okay. 528 af i alt 3472 anmeldelser" "
Bedømmelse på 4 − Dårligt. 289 af i alt 3472 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 288 af i alt 3472 anmeldelser" "

8,0/10

Rengøring

8,4/10

Service og personale

7,8/10

Faciliteter

7,6/10

Overnatningsstedets tilstand og faciliteter

8,0/10

Miljøvenligt

Anmeldelser

2/10 Forfærdeligt

Jacqueline

Rejste med familie
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
This place was filthy. It had roaches and bugs in the room. I partly blame Expedia because they really hype up this hotel and this hotel is trash. They did not have heaters in any of the rooms last weekend. I have a daughter who is special-needs and had to end up sleeping in the second room that I paid for. They gave me $75 off per room but made me use it in their hotel. These people are thieves and they do not take accountability for their disgusting property. The bedroom had bubbles in the walls which tells me that it’s either mold or water. There was brown water spots all over the bathroom floor. The toilet was broke . It was a nightmare. The carpet was damp as they just shampooed it and after you would walk on the carpet, your feet were black. It was disgusting. I advise you to stay anywhere but here.
Overnattede 1 nat i maj 2024

6/10 Okay

Toki Jane

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter
Synes ikke om: Overnatningsstedets tilstand og faciliteter
They didn’t have heater in their rooms, they didn’t inform us when i checked in that the heater was not working.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Irwin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Dwight

Good clean Hotel. Staff very professional and Helpful.
Overnattede 1 nat i maj 2024

4/10 Dårligt

Hieu

Rejste med familie, Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel looks great in the picture and outside. However, the reality is different than I expected; the hotel room is so small and I need to pay for parking fee.
Overnattede 2 nætter i maj 2024

4/10 Dårligt

Laura

Forretningsrejsende
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The hotel rooms need to be upgraded. We had peeling paint in the bathroom. The electrical outlets in the bedroom shorted out when we plugged in the hair dryer. The refrigerator was broken. The ice machine on our floor was broken.
Overnattede 1 nat i maj 2024

6/10 Okay

Harry

Rejste med familie og småbørn
Synes godt om: Rengøring, faciliteter
Heater did not work entire weekend and hotel was very cold.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Ana

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024

8/10 Udmærket

Michelle

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Wir waren im Hilton um ins Disneyland zu gehen und dafür war es super. Wir konnten zu Fuß gehen, hatten ein schönes Zimmer und alles was man braucht in der Nähe. Wir würden es empfehlen.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Lauren

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The place was great!
Overnattede 2 nætter i maj 2024

6/10 Okay

Charles

Forretningsrejsende
Power problems. Things like the work out place and restaurants were closed.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Savannah

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I liked the customer service and the options to eat within the hotel. I want to thank Evelina for her kindness and wonderful service upon my checking into the hotel!! She worked the front desk
Overnattede 1 nat i maj 2024

6/10 Okay

INDERJIT

Synes godt om: Rengøring, service og personale, faciliteter
Rooms need to renovate the washroom are old not same as shown in pictures
Overnattede 3 nætter i maj 2024

2/10 Forfærdeligt

Sasha

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
**DO NOT STAY HERE!!** this place is a nightmare, I am STILL waiting for my refund from the Hilton and Expedia. NO POWER for almost 3 days!! They lie, refuse to tell you the truth, don’t answer the phones and give you the runaround. I had an early checkin for my 10yr old son and I. This was his birthday present- going to Disneyland and what a joke this company is. We arrived and no Power except for the backup generators and emergency elevator- they had dollar store green glow sticks as lighting. The front desk employee stated the power just recently went off and would be back on shortly. Then I was told absolutely no early check ins and we would have to wait until 4pm. I am a single mother traveling out of state with my 10yr old son… they could care less. We checked our luggage in for them to hold- we had almost 5 hrs of NOTHING to do with no car. I called several times to what appears to be the local Hilton Anaheim hotel, but it’s just a switchboard call center who is completely worthless. When I was transferred to the Hilton Anaheim location- no one answered and repeatedly went to voicemail and it was full so you could not leave a message. When my son and I went back to the hotel around 4pm, still no power and the power went out at 5:15am! There was a riot, chair throwing, wall punching angry mob. My son was terrified and in fear of his life. I got us a new hotel with zero help from Hilton. They will not help you. It was so disturbing and so unsafe and scary. Terrifying
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Patrick

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff is very good, Asked for extra pillows ….got them right away
Overnattede 4 nætter i maj 2024

6/10 Okay

maricar

Rejste med partner
It was walking distance to the convention center.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Sophia

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
We stay here every time we go to Disney and it’s always a pleasant experience. Valet parking is nice but pretty pricey, I would self park- there’s plenty of spaces available in the parking garage and there’s elevators you can use that bring you down to the lobby if you park on the further end.
Overnattede 2 nætter i maj 2024

6/10 Okay

MIGUEL

Too much noise
Overnattede 1 nat i maj 2024

2/10 Forfærdeligt

Fernando, Los Angeles

Rejste med familie, Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
THERE WAS NO POWER AND THERES A HUGE DENTAL CONVENTION HAPPENING! You're a billion-dollar company worldwide and you don't have power in Anaheim California??? On the day you didnt have power, you moved our group which includes a sick person and a pregnant wife, to a hotel a third of a mile away! We booked a stay for 2 nights, next day, the hotel they moved us into kicked us out! NO ONE TOLD ME THAT THE SECOND HOTEL WAS JUST FOR ONE NIGHT ONLY! So back we went to you! We were tossed around in the middle of a convention! IT WAS VERY STRESSFUL TO SAY THE LEAST!!! I WILL NEVER BOOK IN HILTON EVER AGAIN HERE OR A YNWHERE IN THE WORLD!
Overnattede 2 nætter i maj 2024

2/10 Forfærdeligt

Megan

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
First night the A/c in our room was out, so we had to switch to a 2 queen room because a king wasn’t available. They gave us a room with a balcony that was so disgusting with a view of the parking lot. The balcony had carpet on it that was peeling off. Then the second morning we woke up the power was out. We went to the parks that day and got home and the power was still out… the only option was to drive 30 minutes to a different hotel when we were leaving in the morning anyways. So after being at the parks all day we drove all the way home through the night because our room had no power and cold water
Overnattede 3 nætter i maj 2024

4/10 Dårligt

Chris

Rejste med partner, Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
I liked the proximity to the convention center. I did not like that my significant other and I had to consider going to our gym to shower. We could not take a luke warm shower or properly prepare for the event . This was the longest outage that i have ever been in , including in "3rd world "countries. If we were going to be awaken by a loud speaker, at least give updates on the status of the situation or even better direction on where to go. especially if thr concierge was probably inundated with calls
Overnattede 1 nat i maj 2024

10/10 Fremragende

Tomoya

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Good
Overnattede 3 nætter i maj 2024

10/10 Fremragende

NATALIA

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Everything was very good actually, nothing to complain. Perfect like always. The area was super convenient for us because we were visiting Disney.
Overnattede 2 nætter i maj 2024

10/10 Fremragende

Chadwick

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel for the right price
Overnattede 1 nat i maj 2024

10/10 Fremragende

Jose Ruben

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
Very nice hotel. A bit on the older side but well maintained. Fairly close to Disney. Very good service and dining.
Overnattede 3 nætter i maj 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

10/10 Fremragende

Erik

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Perfect place to stay when you're comimg to Disneyland
Overnattede 3 nætter i maj 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

10/10 Fremragende

Cassidy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Amazing
Overnattede 1 nat i maj 2024

10/10 Fremragende

Ciaran

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 4 nætter i maj 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

10/10 Fremragende

Danajean

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i april 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

4/10 Dårligt

carlos

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
Heater was not working turns out the valves were closed to the heather, filters were also dirty and room was very humid because of a water leak in the room next door to ours
Overnattede 3 nætter i marts 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
Thank you for bringing these issues to our attention. I sincerely apologize for the inconvenience you experienced during your stay with us. The conditions you described are certainly not up to our standards, and I regret that this impacted your visit.Our maintenance and housekeeping teams have been informed of your feedback, and we are taking immediate steps to address and resolve these issues. Ensuring our guests have a comfortable and enjoyable stay is our top priority, and we clearly fell short in this instance.Please contact me directly at [your contact information] so we can discuss your experience further and find a way to make it right. We value your feedback and hope to have the opportunity to welcome you back and provide you with the high-quality stay you deserve.

6/10 Okay

Gurvir

Overnattede 1 nat i maj 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
Thank you for taking the time to share your feedback following your recent stay at the Hilton Anaheim. We appreciate your candid review and are glad to hear that there were aspects of your stay that you enjoyed.However, we are sorry to learn that we did not fully meet your expectations. Your comments are invaluable to us as they help us identify areas where we can improve. If you have specific suggestions or further details about what could have made your stay better, we would love to hear them. Please feel free to reach out to us directly at [contact information].We hope to have the opportunity to welcome you back in the future and provide you with a more exceptional experience.

10/10 Fremragende

Jamie, Fremont

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
.
Overnattede 1 nat i maj 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

4/10 Dårligt

Taran

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Room was very dim and unclean. There was only one outlet in the entire room, which was in the bathroom - idk how they expect people to charge their phones? Also, the staff were rude in general.
Overnattede 3 nætter i maj 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
Thank you for taking the time to provide feedback on your recent stay at the Hilton Anaheim. I am truly sorry to hear about the issues you encountered during your visit.A dim and unclean room, insufficient outlets, and rude staff are not reflective of the high standards we aim to maintain. Your comments have been shared with our housekeeping and maintenance teams to ensure these issues are addressed promptly. Additionally, we will be conducting further training with our staff to ensure that every guest receives the courteous and professional service they deserve.Your comfort and satisfaction are our top priorities, and I regret that we did not meet your expectations this time. If you would be willing to discuss your experience further, please contact me directly at [your contact information]. I would appreciate the opportunity to make amends and ensure your next stay with us is a much better one.

4/10 Dårligt

Breanna

Rejste med familie og småbørn
Synes ikke om: Service og personale, faciliteter
My husband and I did not enjoy this hotel. The staff wasn’t the friendliest. The rooms were very dark they only had lamps no ceiling lighting. They wanted to charge us $30 for early check in even though our room was ready. Their pool area was nice and clean. The restaurant inside the hotel was very good and the service was good in there as well.
Overnattede 2 nætter i maj 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
Thank you for sharing your feedback about your recent stay at the Hilton Anaheim. I’m sorry to hear that your experience did not meet your expectations, particularly with regard to our staff service and room lighting.We strive to provide a welcoming and comfortable environment for all our guests, and I apologize that we fell short during your visit. Your comments about the friendliness of our staff and the lighting in the rooms have been noted, and we will address these areas with our team to improve our guest experience.I’m glad to hear that you enjoyed our pool area and the restaurant services. It’s wonderful to know that these aspects of your stay were positive.We understand that the early check-in fee was frustrating for you, and I apologize for any inconvenience this caused. We appreciate your feedback and will review our policies to better serve our guests in the future.Should you choose to stay with us again, please feel free to contact me directly at [your contact information] so we can ensure a more pleasant and comfortable experience for you and your husband.

10/10 Fremragende

TAMARA, Scottsdale

.
Overnattede 1 nat i maj 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

8/10 Udmærket

Feisal, Buda

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i maj 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
Thank you for your review and rating of your recent stay at the Hilton Anaheim! We appreciate you taking the time to share your feedback, and a 4 out of 5 tells us you had a mostly positive experience.While we strive for perfection, we understand there's always room for improvement. Would you be willing to share what prevented your stay from being a perfect 5 out of 5? Knowing what fell short allows us to address those areas and ensure future guests have an even better experience.Even without specifics, we're glad you enjoyed your stay overall. We appreciate your business and hope to welcome you back again soon! Perhaps next time, with the insights from guest feedback like yours, we can provide you with a flawless 5 out of 5 experience.

8/10 Udmærket

Jason

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Our refrigerator didn't work and the ice maker on our floor was broken, but they fixed it quickly
Overnattede 2 nætter i maj 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
Thank you for sharing your feedback about your recent stay at the Hilton Anaheim. I apologize for the inconvenience you experienced with the refrigerator and ice maker. However, I am pleased to hear that our team was able to resolve these issues promptly.Your comfort is important to us, and we appreciate your understanding and patience. Should you have any further comments or need assistance during your next stay, please feel free to reach out to us directly. We hope to welcome you back soon and provide you with a seamless experience.

10/10 Fremragende

Karyn

Rejste med familie
It was a great stay for the dance competition we were there for. Staff was patient and friendly.
Overnattede 3 nætter i maj 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

8/10 Udmærket

Terri, Nooksack

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Hotel was good. Huge DECA convention so a ton of loud kids running up and down the halls at times. ART was completely unreliable for getting to Disneyland. We ended up making the 20 min walk nearly every time because buses were not running or just came down to the round about and left without coming to the stop in front of the hotel. Would seriously reconsider staying here if the bus is part of your Disney plan.
Overnattede 3 nætter i april 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
Thank you for your honest review of your recent stay at the Hilton Anaheim. We're glad to hear you found the hotel itself to be enjoyable.We sincerely apologize for the disruption caused by the large convention and the unreliability you experienced with the Anaheim Resort Transportation (ART) service. We understand how frustrating it can be when transportation plans are disrupted, especially when traveling with children.While we have no control over the ART system itself, we can offer some alternative solutions for future guests who may be interested in visiting Disneyland. We do have a concierge desk that can assist with arranging taxi service or ride-sharing options. Additionally, for those who are comfortable walking, the distance to Disneyland is indeed only about 20 minutes.We appreciate your feedback and will be sure to share it with the appropriate channels to see if there are any improvements that can be made regarding communication about ART reliability.We hope you'll consider giving us another chance in the future, perhaps during a time when there aren't any large conventions.

2/10 Forfærdeligt

ningtao

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
service terribel
Overnattede 3 nætter i maj 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
Thank you for your review. While we're disappointed to hear your recent stay at the Hilton Anaheim wasn't a 5 out of 5 experience, we appreciate your feedback and take it very seriously.Understanding what fell short of your expectations allows us to improve. Would you be willing to share some details about your stay? Knowing what went wrong helps us address the issues and ensure future guests have a more positive experience.We strive to provide exceptional service and comfortable accommodations. If there's anything specific we can do to improve your perception of the Hilton Anaheim, please don't hesitate to let us know.We value your business and hope to regain your trust.

10/10 Fremragende

Raven, Barstow

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Nice!
Overnattede 1 nat i maj 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

10/10 Fremragende

Derrick

Overnattede 1 nat i maj 2024

4/10 Dårligt

Maria

Rejste med partner
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The lobby is the only updated part of this hotel. There are stains all over the room carpet. The patio set on our balcony was missing parts and the carpet was lifted and scraped off in different areas. The furnishings are scratched up and dingy. The shower had poor water pressure. For the price you pay it isn’t worth it. The highlight of the hotel is it’s location. That and the housekeeping, they kept things stocked for us and did a great job with our room and were friendly and respectful of our things. Room service also came like it was door dashed from somewhere else? Just pay to stay somewhere else if you want to be able to relax in a place that feels clean and welcoming. These rooms aren’t it.
Overnattede 2 nætter i maj 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
Thank you for your feedback about your recent stay at the Hilton Anaheim. We appreciate you taking the time to share your experience, both positive and negative.We sincerely apologize that the condition of your room did not meet your expectations. We understand your frustration with the stained carpets, incomplete balcony furniture, scratched furnishings, and weak shower pressure. This is certainly not the standard we strive to provide for our guests, and we are taking your feedback seriously.We are currently in the process of renovating many areas of the hotel, and while the lobby is complete, it appears we haven't reached your room yet. We appreciate you acknowledging the excellent service provided by our housekeeping staff.To ensure your concerns are addressed, we would like to investigate further. Would you be comfortable sharing the room number you stayed in so we can prioritize renovations in that area?In the meantime, we would like to offer you a discount on your next stay with us, once the renovations are complete. We are confident you will find the updated rooms much more comfortable and enjoyable.Thank you for your understanding. We look forward to hearing from you and hopefully welcoming you back to a much-improved Hilton Anaheim in the future.

10/10 Fremragende

Jason

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good service
Overnattede 1 nat i maj 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

10/10 Fremragende

Madelyn

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i maj 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

6/10 Okay

Javier

Rejste med familie
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The place is worn down, you can tell it’s been a while since it had any improvements. The rug in the room wasn’t as clean as though would like, the place in between the night stand and the wall had gummy bears and napkins from previous guests
Overnattede 3 nætter i maj 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
Thank you for your honest feedback about your recent stay at the Hilton Anaheim. We sincerely apologize for the worn-down feel of the hotel and the uncleanliness you encountered in your room.We understand how disappointing it is to find a room that isn't up to our usual standards. Your description of the dirty rug and leftover items from previous guests is unacceptable. We take cleanliness very seriously and will be addressing this issue with our housekeeping staff immediately.As we previously mentioned, we are currently in the process of renovating the hotel. We acknowledge your feedback about the worn-down appearance and want to assure you that these renovations address these concerns.Would you be comfortable sharing your room number so we can ensure a more thorough cleaning takes place and prioritize renovations in that area?In light of your experience, we'd like to offer you a [discount percentage] discount on your next stay with us, once the renovations are complete. We're confident the updated facilities will provide a much more comfortable and enjoyable experience.Thank you again for your feedback. It helps us identify areas for improvement and ensure future guests have a positive stay.

10/10 Fremragende

Annette

Overnattede 3 nætter i februar 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
hank you so much for your glowing 5 out of 5 review! We are thrilled to hear that you had such a positive experience during your stay at the Hilton Anaheim. Our team strives to provide exceptional service and create memorable experiences for all our guests, and it’s wonderful to know we succeeded during your visit.Your kind words are greatly appreciated, and we will be sure to share them with our staff. Should your travels bring you back to Anaheim, we would love to welcome you again.

4/10 Dårligt

Lafonda

Rejste med familie
Synes ikke om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Under renovation with no prior notification. No water after 11:00 P.M. Hot water takes 5-8 minutes to heat up. Poor lighting in the room. Felt like we were filming a scene for the movie “Blow”.
Overnattede 3 nætter i maj 2024
Svar fra Sergio Bocci, General Manager den 15. maj 2024
Thank you for your recent stay at the Hilton Anaheim and for sharing your feedback. We sincerely apologize for the inconveniences you experienced during your visit.We understand your frustration with the lack of prior notification about the renovations. We strive to be transparent with our guests, and it's clear we fell short in this instance. We'll be reviewing our communication channels to ensure guests are informed about ongoing renovations that might impact their stay.The issues with water access after 11:00 PM, slow hot water, and poor lighting are unacceptable. We apologize for the disruption and inconvenience these caused. This is not the standard of service we aim to provide. We will be investigating these issues immediately with our maintenance team to ensure they are promptly addressed.We appreciate your reference to the movie "Blow." While we certainly don't want our hotel to resemble that film's setting, your comment highlights the shortcomings you experienced.Since renovations are ongoing, we understand this might not be ideal for a relaxing stay. To compensate for these inconveniences, we'd like to offer you a [discount percentage] discount on your next stay at the Hilton Anaheim, once the renovations are complete. We're confident the updated facilities will provide a much more comfortable and enjoyable experience.If you'd like to discuss your experience further or provide more details about the room number, please don't hesitate to contact us directly at [phone number] or reply to this email.Thank you again for your feedback. We value your business and hope to welcome you back to a significantly improved Hilton Anaheim in the future.

4/10 Dårligt

Joseph

Overnattede 4 nætter i april 2024

8/10 Udmærket

Frank

Overnattede 1 nat i maj 2024