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Anmeldelser af Holiday Inn Express Amsterdam - North Riverside, an IHG Hotel

3 out of 5
Holiday Inn Express Amsterdam - North Riverside, an IHG Hotel
Motorkade 1, Amsterdam

Anmeldelser

8,6

Fremragende

Bedømmelse på 10 − Fremragende. 409 af i alt 781 anmeldelser" "
Bedømmelse på 8 − Udmærket. 253 af i alt 781 anmeldelser" "
Bedømmelse på 6 − Okay. 77 af i alt 781 anmeldelser" "
Bedømmelse på 4 − Dårligt. 19 af i alt 781 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 23 af i alt 781 anmeldelser" "

8,8/10

Rengøring

8,8/10

Service og personale

8,6/10

Faciliteter

8,8/10

Overnatningsstedets tilstand og faciliteter

8,6/10

Miljøvenligt

Anmeldelser

6/10 Okay

Kevin

Rejste med familie
Synes godt om: Rengøring, service og personale, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
Overnattede 3 nætter i november 2023
Svar fra Nick B. den 15. jan. 2024
Dear kevin,Thank you for taking the time to leave this review. It is great to hear that you have enjoyed your stay in our hotel. We will share your compliments with our colleagues. We are very much looking forward to welcoming you back soon in our hotel. Sincerely,Nick B. Assistant Front Office Manager

10/10 Fremragende

flemming

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i november 2023
Svar fra Nick B. den 26. nov. 2023
Dear Flemming,On behalf of our team here at Holiday Inn Express, we would like to thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your stay with us. We will pass this feedback on to our team, and we wish to welcome you back to our hotel in the near future.Sincerely, Nick B.Assistant Front Office Manager

6/10 Okay

Claus

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Pricy
Ok hotel, but expensive bar and breakfast could be better. Soap in shower was empty and not refilled. A bit pricy compared to what you get.
Overnattede 3 nætter i november 2023
Svar fra Nick B. den 26. nov. 2023
Dear Claus, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express AMSTERDAM - NORTH RIVERSIDE.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Sincerely, Nick B. Assistant Front Office Manager

8/10 Udmærket

Michael Randdal

Synes godt om: Overnatningsstedets tilstand og faciliteter, værelsets komfort
Synes ikke om: Service og personale
Overnattede 2 nætter i oktober 2023
Svar fra Nick B. den 26. nov. 2023
Dear Michael,On behalf of our team here at Holiday Inn Express, we would like to thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your stay with us. We will pass this feedback on to our team, and we wish to welcome you back to our hotel in the near future.Sincerely, Nick B.Assistant Front Office Manager

8/10 Udmærket

Mads

Synes godt om: Rengøring, værelsets komfort
Overnattede 5 nætter i oktober 2023
Svar fra CY den 28. okt. 2023
Hi On behalf of our team here at Holiday inn Express, we would like to thank you for taking the time to leave a review. We are delighted to hear that you enjoyed your stay with us. We will pass this feedback on to our team, and we wish to welcome you back to our hotel in the near future. Kind regards,Duty Manager.

8/10 Udmærket

Evy

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
FINT hotel
Dejligt hotel. Beliggenheden er dejlig hvis man ikke ønsker at bo inde i centrum. Mulighed for at leje cykler som fungerer rigtig fint. Dejlig lille sejltur (der er gratis) 10 min fra hotellet til centralstationen.
Overnattede 4 nætter i juli 2023
Svar fra Nick B. den 7. aug. 2023
Dear Evy, Thank you so much for taking the time and sharing your experiences here on Hotels.com, we are pleased to hear that you've had a comfortable stay and enjoyed your time in our hotel.We are looking forward to welcoming you back in the near future!Sincerely,Nick B. Duty Manager

10/10 Fremragende

Per

Overnattede 1 nat i juli 2023
Svar fra Nick B. den 19. jul. 2023
Dear Per, Thank you so much for your great review. We are happy to hear that you enjoyed your stay with us, and hope to welcome you back soon.Sincerely, Nick B. Duty Manager

8/10 Udmærket

John richardt

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i april 2023
Svar fra Nick B. den 2. maj 2023
Dear John, Thank you very much for your amazing review. We are pleased to hear that you have enjoyed your stay with us, and we would love to welcome you back in the future.Sincerely, Nick B. Duty Manager

10/10 Fremragende

Ajisa

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnatningsstedet er kun 25min gang fra Amsterdam Centraal herunder inkluderet gratis færgeoverfart for gående og cyklister.
Overnattede 2 nætter i april 2023
Svar fra Nick B. den 10. apr. 2023
Dear Ajisa, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Nick B.Duty Manager

6/10 Okay

Kim

Rejste med familie
Synes godt om: Rengøring
Dårlig service
Batterier var færdige i TV- fjernbetjening. Ingen shampo ved bad , den var Tom ., Begge dele blev sagt første dag., og blev ikke ordnet., Havde 3 overnatninger.,
Overnattede 3 nætter i oktober 2022
Svar fra Nick den 30. okt. 2022
Lieber Kim,Herzlichen Dank für Ihre ehrliche Bewertung. Wir bedauern, dass Ihr letzter Aufenthalt bei uns nicht Ihren Erwartungen entsprochen hat. Wir wissen Ihre Anmerkungen zu schätzen und werden sie an unsere Mitarbeiter weitergeben, um unseren Service weiter zu verbessern. Wir hoffen, dass Sie uns Gelegenheit geben, Ihnen bei einem künftigen Besuch ein besseres Gästeerlebnis zu bieten. Mit freundlichen Grüßen,Nick BDuty Manager

10/10 Fremragende

Josefine

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Tilfreds
Vi havde en dejlig rejse med god service og fantastisk personale både da vi kom, var der og tog afsted igen :) vi har intet at klage over.
Overnattede 9 nætter i september 2022
Svar fra RP den 12. okt. 2022
Dear Josefine,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan

10/10 Fremragende

Søren

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i oktober 2022
Svar fra RP den 12. okt. 2022
Dear Soren,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan

8/10 Udmærket

Michael

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i september 2022
Svar fra RP den 12. okt. 2022
Dear Michael,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan

10/10 Fremragende

Lars

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i august 2022
Svar fra R den 8. aug. 2022
Dear Lars, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Rowan

8/10 Udmærket

Oliver

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i juli 2022
Svar fra Murielle den 23. jul. 2022
Dear Oliver, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Murielle D Duty Manager

10/10 Fremragende

Søren

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Kort tur til centrum
Havde en fantastisk udsigt på 13 etag 2 indkøbs mulighed ende for 300 m.ca 50 min gang fra museum
Overnattede 4 nætter i juli 2022
Svar fra Murielle den 23. jul. 2022
Dear Soren, Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Murielle D Duty Manager

10/10 Fremragende

Bente

Overnattede 2 nætter i juli 2022
Svar fra MDL den 23. jul. 2022
Dear Bente, Thank you so much for your review of our hotel. Our team is pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Murielle D Duty Manager

10/10 Fremragende

Bjarne

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i maj 2022

2/10 Forfærdeligt

Tina

Overnattede 1 nat i april 2022

10/10 Fremragende

Anders Heikel

Overnattede 2 nætter i marts 2022
Svar fra Juul den 1. apr. 2022
Dear Anders, Thank you for your rating about your stay at the Holiday Inn Express Amsterdam - North Riverside. We are glad to hear you had a great stay, we do hope we will be able to welcome you back in the near future! Kind regards,

8/10 Udmærket

Jan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2022
Svar fra Juul den 1. apr. 2022
Dear Jan, Thank you for your rating about your stay at the Holiday Inn Express Amsterdam - North Riverside. We are glad to hear you had a great stay, we do hope we will be able to welcome you back in the near future! Kind regards,

10/10 Fremragende

Haiping

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 4 nætter i juli 2020
Svar fra Robin.B den 4. aug. 2020
Dear Guest, Thank-you for your high rating of your stay in the hotel. We do hope to welcome you back in the near future! Kind regards Robin.B

8/10 Udmærket

Andre

Rejste med partner
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Goede accomodatie minpunt weinig opbergruimte voor kleding
Overnattede 3 nætter i maj 2024

10/10 Fremragende

Burak

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Sehr sauber, modern, ruhig und gute lage. Zur Fähre die zur Central Station führt braucht man zu fuß 18 min. Sonst ist das hotel sehr modern und sauber. Würde jederzeit dieses hotel wieder buchen. Nur der Tiefgaragen Stellplatz ist mit 25€ pro tag etwas teuer aber ich denke für Amsterdam doch noch gerechtfertigt.
Overnattede 3 nætter i maj 2024

8/10 Udmærket

Joannes

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i maj 2024

8/10 Udmærket

Jennifer

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
the property was fine. it was quite a distance away from the canal areas and taxi was very expensive. the gentleman that checked us out in the morning took great care of us
Overnattede 2 nætter i april 2024
Svar fra EL den 8. maj 2024
Dear Jennifer,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Edoardo L.Duty Manager

10/10 Fremragende

Nalin

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 5 nætter i april 2024
Svar fra EL den 8. maj 2024
Dear Nalin,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Edoardo L.Duty Manager

10/10 Fremragende

Anika

Overnattede 3 nætter i maj 2024

10/10 Fremragende

Amarjeet

Rejste med familie, Rejste med partner
Synes godt om: Service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Loved the location & staff very accommodating
Overnattede 2 nætter i maj 2024
Svar fra Ash den 9. maj 2024
Dear Amarjeet,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again!Sincerely,Ash P.Front Office Supervisor Trainee

8/10 Udmærket

Nicole

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
I have no issue with the hotel itself- it was clean and breakfast was good. The staff was friendly and helpful. My only issue is the limited transportation options there were around the hotel, it was very difficult to get to other sights or parts of the city due to lack of transportation around the hotel.
Overnattede 3 nætter i april 2024
Svar fra Rowan den 3. maj 2024
Dear Nicole,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

8/10 Udmærket

Kevin

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Nettes und großes hotel mit schöner Aussicht auf die Skyline. Die Innenstadt ist auch zu Fuß Dank der Fähren gut zu erreichen.
Overnattede 1 nat i april 2024
Svar fra Ash den 30. apr. 2024
Vielen Dank für Ihre Bewertung unseres Hotels. Es freut uns, dass Ihnen Ihr Aufenthalt bei uns gefallen hat. Unsere Mitarbeiter freuen sich sehr über positive Bewertungen, daher wissen wir Ihr Feedback zu schätzen. Wir hoffen, Sie bald wieder bei uns begrüßen zu dürfen.Mit freundlichen GrüßenAsh P.Auszubildende zum Front-Office Supervisor

2/10 Forfærdeligt

judith

Rejste med familie
Synes godt om: Rengøring
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The man that checked us in seemed to be in a great hurry. The ck in desk is in an open public room. I told him we had signed up with Expedia and he nodded not looking at me. I did not know what we were being charge until he passed me a machine wit a $800 bill to sign. I did not think that was the agreed upon amount. He had put us in the top floor which was not what we signed up for. I thought I would ck when we got home and we’re not so tired to see where the misinformation came from. I felt pressured and rushed. What information did Expedia give to the hotel? We were charged the agreed amount at candlewood. Can you let me know.
Overnattede 3 nætter i april 2024
Svar fra EL den 29. apr. 2024
Dear Judith,Thank you for your candid review. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.Sincerely,Edoardo L.Duty Manager

10/10 Fremragende

SUGEY

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel itself is very modern and clean. All staff is very friendly and very helpful. The breakfast they offer every morning It’s basic, but it does a trick, No complaints. I would definitely stay there again.
Overnattede 4 nætter i april 2024
Svar fra Rowan den 29. apr. 2024
Dear Sugey,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

10/10 Fremragende

VAIBHAV

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
cleanliness
Overnattede 3 nætter i april 2024
Svar fra Rowan den 29. apr. 2024
Dear Vaibhav,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

10/10 Fremragende

Angela, Merrimack, NH

Rejste med familie
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The elevator did not work so we were constantly waiting for the lift. Convenient locations to where we were traveling and the grocery store across the street had awesome pizza!
Overnattede 4 nætter i april 2024
Svar fra Ash P. den 28. apr. 2024
Dear Angela,Thank you for your review, we value your feedback.We apologize for the inconveniences from the lift you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. Furthermore, we hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Ash P.Front Office Supervisor Trainee

10/10 Fremragende

Douglas

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Very friendly staff, clean, confortable, and spaceous. Quiet, resedential area. Good breakfast and easy to get to Amsterdam Centraal on the ferry or the metro.
Overnattede 3 nætter i april 2024
Svar fra Ash P den 26. apr. 2024
Dear Douglas,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ash — Front Office Supervisor Trainee

6/10 Okay

Juan Manuel

Synes godt om: Service og personale
Overnattede 4 nætter i april 2024
Svar fra EL den 24. apr. 2024
Dear Juan Manuel,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Edoardo L.Duty Manager

6/10 Okay

Michael

Rejste med partner
Synes godt om: Rengøring
It was very comfortable but only having one lift working made it difficult to access rooms. In the morning we were packed in like sardines. This was very comfortable. A hotel of this size needs both lifts working. The menu was limited for evening meals. The fish was very grease (fish and chips).
Overnattede 3 nætter i april 2024
Svar fra Rowan den 18. apr. 2024
Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

2/10 Forfærdeligt

MARIA ASUNCION

We have 2 days advanced booking prior to our tour we arrived April 13. The hotel is fully booked, they cancelled my reservations. A day before we flown i called the customers service re credit card error in charging she said dont worry it will be charged upon arrival. I even offered to her that i will send another card details but the reply is dont worry we will reserve the room for you. But upon check-in the girl on the counter said it was cancelled. We spent another 250 euros just for the taxi looking for another hotel.
Overnattede 2 nætter i april 2024
Svar fra Rowan den 19. apr. 2024
Dear Maria,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Rowan PFront office Supervisor

4/10 Dårligt

Judy

When we got to the hotel we found out our reservation had been cancelled as they had overbooked. We made this reservation back in January of 2024. They transferred us to another hotel faraway from where we wanted to be. Now we will have to pay for a taxi to take us back to the area we wanted to be in. Not sure what is going on?
Overnattede 1 nat i april 2024
Svar fra Rowan den 19. apr. 2024
Dear Judy,Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you our true level of service. Sincerely,Rowan P

6/10 Okay

Thanh

There are 2 elevators but only 1 elevator is working very inconvenient
Overnattede 5 nætter i april 2024
Svar fra Ash den 14. apr. 2024
Dear Thanh, thank you for your review and feedback. We would like to apologise for any inconvenience during your stay with us. We understand how frustrating it is that only one out of two lifts work. Furthermore, we are actively trying to get it fixed, but it is taking longer than we had hoped. We hope to see you again and that we will be able to provide you a better stay with us. Kind regards, Ash — Front Office Supervisor Trainee.

8/10 Udmærket

Eric

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
elevator broke have to walk down with the luggage.
Overnattede 4 nætter i april 2024
Svar fra Ash den 13. apr. 2024
Dear Eric, thank you for your feedback. We understand how frustrating it can be when a lift is not working. We are actively trying to get it fixed, but it is taking longer that we had hoped. Nonetheless, we hope to see you again and will be able to provide you a better stay. Kind regards, Ash — Front Office Supervisor Trainee

2/10 Forfærdeligt

Courtney

Rejste med partner, Rejste i en gruppe
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
There were stains on our bed, our toilet kept getting stuck on flushing so it was loud all night, and I was told I couldn’t have breakfast (which was included, and my friends were able to get for free) and told I had to pay. I had to go bike to another place to get breakfast because the employee told me it “wasn’t free today”.
Overnattede 1 nat i april 2024
Svar fra Carlos den 12. apr. 2024
Dear guest,Thank you for taking the time to provide us with your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Please be assured that this is not our standard practice, and we are taking steps to ensure that this does not happen again. Breakfast should always be complimentary for all hotel guests.In order to further investigate this matter, we kindly request that you contact the hotel directly. Your input will be invaluable in helping us improve our services and ensure that all of our guests have a positive experience.Sincerely, Reception Management

10/10 Fremragende

daeseok

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i april 2024
Svar fra Ash den 13. apr. 2024
Dear guest, thank you for staying with us! Hope to see you next time. Kind regards, Ash — Reception Team

10/10 Fremragende

Roberto, Esparza

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Todo muy bien y tranquila
Overnattede 1 nat i april 2024
Svar fra rowan den 8. apr. 2024
Dear Roberto,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

10/10 Fremragende

Asen, Cuajimalpa

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
It would be great if the hotel could provide a way to get closer to the ferry station, is kind of 15-20mins walk that sometimes can be overwhelming, nevertheless the location is great and the staff is really kind and helpful
Overnattede 2 nætter i april 2024
Svar fra Rowan den 8. apr. 2024
Dear Asen,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

4/10 Dårligt

Franziska

Rejste med partner
Synes godt om: Rengøring
Synes ikke om: Service og personale
Das Hotel ist für Touristen gut gelegen. Die Zimmer sauber und das Frühstück okay. Also grundsätzlich für Städte-Urlaub in Ordnung; aber für uns gab es ein großes, unverzeihliches Erlebnis, wodurch wir das Hotel nicht weiter empfehlen. Es gab morgens einen Feueralarm - soweit so gut, also über die Fluchttreppen nach draußen mit den meisten anderen Gästen. Aber dann begann das Chaos! Kein einziger Mitarbeiter des Hotels hat die Gäste koordiniert, im Inneren wurde sogar fleißig weiter Frühstück gegessen, Wäschecontainer gewechselt und keine Information an uns frierende Menschen gegeben. Nach 15Minuten gingen die ersten Gäste über die Fluchttreppen wieder in ihre Etagen (während der Alarm weiter schrillte)… nach 40Minuten konnte der Fehlalarm beendet werden und alle strömten zurück: Mein Fazit: In diesem Hotel hat kein einziger Mitarbeiter einen Verhaltenskodex bei Feueralarm. Was wäre gewesen, wenn es ein echter Alarm gewesen wäre? Woher hätte man gewusst, dass alle Menschen draußen sind? Wär hätte gehbehinderten Menschen in diesem engen Treppenhaus geholfen? Wo ist ein Sammelpunkt? Da dieser Sicherheitsaspekt für mich oberste Priorität hat, kann ich das Holiday Inn Express North Riverside NICHT EMPFEHLEN!! Schade.
Overnattede 4 nætter i marts 2024
Svar fra Rowan P den 8. apr. 2024
Dear franziska, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience in our hotel, I would like to start by apologizing to you for the inconveniences you faced during your stay. I understand how frustrating it can be when the Fire alarm is sounding. We have noticed as well that we do need more training regarding the Evacuation process and have started it promptly.We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely,Rowan PFront office Supervisor

10/10 Fremragende

Joe

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic staff. Not as central time wise as it looks.
Overnattede 3 nætter i april 2024
Svar fra Rowan P den 8. apr. 2024
Dear Joe,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan PFront office Supervisor

10/10 Fremragende

JOSE

Overnattede 4 nætter i april 2024
Svar fra Rowan P den 25. apr. 2024
Dear Jose,Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. A positive guest experience is something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Rowan P

10/10 Fremragende

Dorian

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Die Unterkunft an sich war Top. Störend war, dass der zweite Aufzug in unserem Gebäude defekt war und man deshalb in den Stoßzeiten, z.B. morgens beim Frühstück ewig warten musste. In niedrigeren Stockwerken mag die Treppe eine Alternative sein, allerdings nicht wenn man im 13. Stock sein Zimmer hat.
Overnattede 3 nætter i april 2024
Svar fra Ash den 5. apr. 2024
Dear Dorian, thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience in our hotel, I would like to start by apologizing to you for the inconveniences you faced during your stay. I understand how frustrating it can be when the lift is out of service. Elevators are critical for guest mobility, and any disruptions impact the overall experience. When we experience a lift problem, we notify the lift manufacturer immediately so that they can resolve it as quickly as possible. However, due to essential damaged parts that must be ordered, the lift has been out of service for longer than we would have liked. We strive to make each stay as pleasant and comfortable as possible, and we appreciate that you brought your experience to our attention. We take feedback seriously and will make the necessary changes so we can provide a better experience in the future. I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception. Sincerely, Ash — Reception Supervisor Trainee