Dear Fatema Al, Apologies for our delay in responding as our response has just been bounced back to us by Expedia for some unknown reason! As you have not left any written comments to explain your low rating of our hotel we would normally ask you to complete the online survey that would have been emailed to you a few days after your stay. We hope you did this and we have addressed your specific concerns. We hope that you have decided to return to the adagio aparthotel Fujairah. Sincerely, Laurent Noury, General Manager

Dear Ian, Thank you for choosing to stay with us and taking the time to give us your valuable feedback and also for participating in our online hotel questionnaire. I will reiterate my previous response - we have filed complaints with the local police and Municipality regarding the building work and have asked for a meeting to stress our concerns as our guests satisfaction is of paramount importance to us. Regarding the food, our Food & Beverage Manager has looked into this matter and s working with the team to prevent this from occurring in the future. Please accept my most sincerest apologies for any inconvenience caused during your stay. It has always been our focus to provide consistently high quality services to all our guests, and once again would like to thank you for putting together your thoughts and sharing them with us. Sincerely, Karim Zaki General Manager

Dear Valued Guest, We are truly pleased that the overall experience of your stay at Adagio Aparthotel, Fujairah meant you awarded us a top score. We look forward to welcoming you back in the near future. Kind Regards, Karim Zaki, General Manager