Dear customer, Thank you for taking a few minutes to tell us what you think about your stay at the MGallery Grand Hôtel Roi René Aix-en-Provence. The quality of our services and the satisfaction of our customers are our priority and it seems that this time, we have not managed to meet all your expectations: we therefore present you our sincerest apologies. Our team would be delighted to count you again among our guest during your next visit to Aix-en-Provence. Sincerely, Juliette Peron General Manager

Dear Madam, Dera Sir, Thank you for taking time to tell us about your experience at the Grand Hôtel Roi René Aix-en-Provence Centre-MGallery by Sofitel. We are delighted to learn that our services meet your expectations. On the other hand, I am sorry that our staff at the restaurant was not enough mindful; please allow me to express my sincerest apologies. At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence to the department concerned. We appreciate your sharing your concerns, and it is our wish that you will give us the opportunity to better serve you in the near future. Sincerely Yours, Elisabeth MENDES Operations Manager