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Anmeldelser af Holiday Inn Express Ada, an IHG Hotel

2.5 out of 5
Holiday Inn Express Ada, an IHG Hotel
1201 Lonnie Abbott Blvd, Ada, OK

Anmeldelser

8,2

Alletiders

Bedømmelse på 10 − Fremragende. 155 af i alt 339 anmeldelser" "
Bedømmelse på 8 − Udmærket. 95 af i alt 339 anmeldelser" "
Bedømmelse på 6 − Okay. 40 af i alt 339 anmeldelser" "
Bedømmelse på 4 − Dårligt. 34 af i alt 339 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 15 af i alt 339 anmeldelser" "

8,6/10

Rengøring

8,6/10

Service og personale

7,2/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

8,2/10

Miljøvenligt

Anmeldelser

10/10 Fremragende

Craig

Forretningsrejsende
Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter
We liked our room very much and the staff was very friendly and efficient.
Overnattede 1 nat i maj 2024

10/10 Fremragende

Hannah

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Customer service was amazing at the front desk! Our room was very clean and very cozy. I love that kurigs are offered in the rooms and also comp breakfast!
Overnattede 1 nat i maj 2024

6/10 Okay

Kayla

Rejste med familie
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
The room was nice breakfast was poor everything was out of stalk and over done the little store was out of stalk I usually always have great quality at holiday inn express
Overnattede 2 nætter i maj 2024
Svar fra Keith R den 13. maj 2024
We are very Sorry Kayla, we will work harder to make breakfasts better and the store stocked more often.. Thank you for bringing this to our attention.

10/10 Fremragende

Velva

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
The rooms were clean but had an odor. We had to buy refresher to stay in it. The pool had water all over the floor and in the bathroom. Mold on the ceiling. Chlorine was strong. The staff was awesome, and the front desk service was awesome.
Overnattede 1 nat i april 2024

8/10 Udmærket

Tara

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Faciliteter
Nice facility, the person checking me in was extremely slow
Overnattede 1 nat i februar 2024

10/10 Fremragende

Denice

Overnattede 2 nætter i december 2023

8/10 Udmærket

Verificeret rejsende

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Everything was good!
Overnattede 1 nat i december 2023
Svar fra Holiday Inn Express & Suites of Ada den 21. dec. 2023
We are glad to provide an excellent stay! Your feedback is very important to us. We hope to see you again soon. Thank you and safe travels.

8/10 Udmærket

Carla

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i november 2023
Svar fra Holiday Inn Express & Suites of Ada den 30. nov. 2023
Greetings,Thank you for choosing the Holiday Inn Express of Ada. Your feedback is very important to us. If you feel there is any additional feedback to share in regards to your stay, please reach out to us. Safe travels

6/10 Okay

Stacy

Rejste med familie
Synes godt om: Rengøring, service og personale
Not as advertised
Most of the provided usb charging plugs provided, didn’t work, despite a recent remodel. And the room didn’t match the photos on the website. The website stated and showed a “separate seating area”, it was a couch and table next to one of the beds, not a separate area. Also, I wasn’t made aware until AFTER booking the room, that the pool was closed due to remodeling. I had planned to allow my grandsons to swim.
Overnattede 1 nat i oktober 2023
Svar fra Holiday Inn Express & Suites of Ada den 30. nov. 2023
Greetings,We apologize for the confusion. Our photos are in the process of being updated and approved as renovations come to completion. The pool has now been opened. We hope to provide a better experience to you in the future. If there is additional feedback to provide or if we can assist you in any way please feel free to reach out.Thank you

10/10 Fremragende

FADI

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Rooms are clean, new. Climate control is good. Smells good. Mattress is comfortable.
Overnattede 2 nætter i oktober 2023
Svar fra Holiday Inn Express & Suites of Ada den 30. nov. 2023
Greetings,We are glad you are pleased with our renovation progress. Your feedback really means a lot to us. We hope to see you again. If there is additional feedback to share or if we can assist you in any way, please feel free to reach out.Thank you

4/10 Dårligt

Fernando

Rejste med familie
Synes godt om: Rengøring, værelsets komfort
Could Have Been Better
The check-in process was very very slow due to issues with the previous check-in. The room was very humid even with turning the air conditioning down. I was contacted after my stay about my payment and accused of not making payment although I paid through the app. Hotel staff appeared to be in disarray and confused.
Overnattede 1 nat i september 2023

4/10 Dårligt

Jake

Synes ikke om: Service og personale
Overnattede 1 nat i september 2023

8/10 Udmærket

Josh

Synes godt om: Service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Cricket central
Not concerned with eco-friendliness that’s why I set it to even. There was a cricket that constantly made noise in the middle of the night. I found a spot in the bathroom where they congregated, but that was the next morning during checkout. It could have been cleaned because they were all dead, but we’re still there.
Overnattede 1 nat i september 2023

10/10 Fremragende

Brandy

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Quiet and peaceful
Overnattede 1 nat i september 2023

10/10 Fremragende

Alicia

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Overnattede 1 nat i september 2023

8/10 Udmærket

Michelle

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i september 2023

8/10 Udmærket

Janice, Ponca City

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Under construction, but clean. . Clean rooms. Polite staff.

10/10 Fremragende

Toni

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i august 2023

10/10 Fremragende

Gaylene

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Staff was very friendly and helpful. Only problem I had with this was there was no soap in the room and apparently they were out completely but I would stay there again.
Overnattede 1 nat i august 2023

8/10 Udmærket

Marci

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Will be great when renovations completed.
The hotel is undergoing Renovations and lobby and breakfast area torn up. It will be very nice when completed. Room was already renovated and was lovely, bed comfortable. We were just passing through, so no complaints. If we had planned a quiet getaway and wanted to use pool, etc, wouldn't have been as nice. Pool closed as well
Overnattede 1 nat i august 2023

10/10 Fremragende

Kevin

Forretningsrejsende
Synes godt om: Rengøring, faciliteter
The property was under construction but the staff was great.
Overnattede 3 nætter i juli 2023
Svar fra Sam - Front Desk den 11. aug. 2023
We are glad to provide excellent service and appreciate your patience with our progress! Thank you for your feedback.

4/10 Dårligt

Jeremiah

Synes ikke om: Rengøring, service og personale
Overnattede 1 nat i maj 2023
Svar fra Sam den 26. maj 2023
Jeremiah,We sincerely apologize for not meeting expectations. Your feedback is extremely valuable and we would appreciate knowing where we fell short. Please feel free to reach out to us.

6/10 Okay

Dana

Rejste i en gruppe
Synes godt om: Rengøring, værelsets komfort
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The hotel was under construction so the lobby was a bit messy. The pool was out of service, the ice machine didn't work, the breakfast was ok, but the pancake maker wasn't working. Lots of kids running up and down the halls saturday without the front desk stopping it. A lot of little things that added up to a bit of irritation. The room was clean, updated and comfortable.
Overnattede 2 nætter i maj 2023
Svar fra Sam den 26. maj 2023
Dear Dana, Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Ada.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Again, thank you for sharing your comments, and if I can be of assistance to you, please feel free to reach out.

8/10 Udmærket

SHERRY

Rejste med familie og småbørn
Synes godt om: Service og personale
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
under construction and no said anything when I reserved the room. Would not have been a big deal but I had a child with us
Overnattede 2 nætter i maj 2023
Svar fra Sam den 26. maj 2023
Dear Sherry,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Ada.I would like to start by apologizing to you for not informing you of ongoing renovations prior to your stay. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Again, thank you for sharing your comments, and if I can be of assistance to you, please feel free to reach out to us.

6/10 Okay

William

Rejste med familie
Synes godt om: Service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
When we arrived, the lobby was under construction which was fine. The rooms are newly remodeled and look nice, however my room was very humid and the bed felt wet and damp. Also the door would not lock, you could push it right open.
Overnattede 1 nat i maj 2023
Svar fra Sam den 26. maj 2023
Dear William,Thank you for choosing Holiday Inn Express and for taking the time to provide feedback about your experience at Holiday Inn Express Ada.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.Again, thank you for sharing your comments, and if I can be of assistance to you, please feel free to reach out.

10/10 Fremragende

Rick

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything is clean and tidy. Employees are kind and very helpful. Thank you!
Overnattede 1 nat i maj 2023
Svar fra Sam den 26. maj 2023
Dear Rick,Thank you for taking the time to tell us about your experience at Holiday Inn Express Ada. We are very glad you had an excellent experience at our facility.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn Express, and if I can be of assistance to you, please feel free to reach out.

10/10 Fremragende

Thomas

Overnattede 3 nætter i april 2023

10/10 Fremragende

Terrence

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Excellent
Overnattede 2 nætter i april 2023

8/10 Udmærket

Wesley

Rejste med familie og småbørn
Synes godt om: Service og personale
I wasn’t aware that property was under construction.
Overnattede 1 nat i marts 2023

10/10 Fremragende

Jose

Overnattede 1 nat i marts 2023

10/10 Fremragende

Bobby

Synes godt om: Rengøring, service og personale, værelsets komfort
Wonderful
Overnattede 3 nætter i marts 2023

8/10 Udmærket

mitzi

Rejste med familie
Synes godt om: Rengøring, service og personale
Breakfast not great. Was remodeling and was a mess. Room was nice and clean
Overnattede 2 nætter i marts 2023

10/10 Fremragende

Minerva

Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
family friendly
Overnattede 1 nat i marts 2023

6/10 Okay

Steve

Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
Was not informed when making reservation that the lobby areas were under renovation. Breakfast was below average compared to other hotels I have stayed at. Room was very nice and had been recently renovated. Staff was very friendly and helpful.
Overnattede 1 nat i januar 2023

8/10 Udmærket

Larry

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Hotel was good lobby was being remodeled
Overnattede 1 nat i januar 2023

8/10 Udmærket

Mark

Rejste med partner
Synes godt om: Rengøring, service og personale
They were remodeling and the breakfast area wasn't as organized as is should have been. They didn't have any pancakes our whole visit and two days they ran out of cinnamon rolls.

10/10 Fremragende

Christopher, Frisco

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Going through renovation. But it’s an awesome property with great customer service and team

8/10 Udmærket

rod

Forretningsrejsende
Renovations on the property. Sign that stated you may or may not have hot water, but the room rate was the same.
Overnattede 1 nat i november 2022

8/10 Udmærket

Dave

Forretningsrejsende
Synes godt om: Rengøring, service og personale, værelsets komfort
Under the circumstances it is doable
Staff were great. There is no lobby as it is being totally remodeled. But my room was fine and comfortable. Had one night where the room above me were incredibly noisy and i didn't get any sleep until 330am. Manager apoligized but offered no compensation for the inconvenience. It is located in a very good location for any food, store or service.
Overnattede 6 nætter i oktober 2022

2/10 Forfærdeligt

Roberick

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great
The double charge me . Why
Overnattede 1 nat i september 2022

2/10 Forfærdeligt

Robert

Rejste med familie, Forretningsrejsende
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
The hotel was under construction and we didn’t know that before arrival. It smelled like sawdust. The breakfast was not as described. It was at best mediocre. We will not be back
Overnattede 1 nat i september 2022

10/10 Fremragende

Al

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i september 2022

10/10 Fremragende

Joseph

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Clean!!!
Very clean!
Overnattede 2 nætter i august 2022
Svar fra Holiday Inn Express of Ada Staff den 17. sep. 2022
We are glad you had a great experience with our facilities! Your feedback is truly valued and we hope to see you again.

8/10 Udmærket

Randy

Rejste med familie, Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
Property is being updated and is under renovation, pool/gym want open but everything was clean & comfortable, clean area of town, walking distance to multiple restaurants.
Overnattede 1 nat i august 2022

8/10 Udmærket

Humberto

Forretningsrejsende, Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter
Xx
Overnattede 4 nætter i august 2022

6/10 Okay

Larry

Rejste med partner
Synes godt om: Service og personale
The hotel was under new construction. The breakfast wasn't satisfactory and dust overlaid on shelves and tables.
Overnattede 1 nat i august 2022

8/10 Udmærket

Gentry

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Nice room and fair price
Nice room and fair price
Overnattede 1 nat i august 2022
Svar fra The Holiday Inn Express Staff den 21. aug. 2022
Thank you for choosing to stay with us, we hope to see you again!

8/10 Udmærket

Loucious

Overnattede 1 nat i august 2022

8/10 Udmærket

Mandy

Forretningsrejsende, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale
Hotel was very clean and comfortable. Also very quiet. The lobby was being remodeled and could not hear it in our room at all.
Overnattede 1 nat i juli 2022
Svar fra The Holiday Inn Express Staff den 8. aug. 2022
Thank you for choosing to stay with us and we hope to see you back.

8/10 Udmærket

Conni

Forretningsrejsende
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Wasn't prepared to have to navigate a construction area in the lobby , it was dangerous and the manager was either absent or unprepared to tell the constructing workers to be cognizant of customers. It was an accident waiting to happen
Overnattede 1 nat i juli 2022