4/10 Dårligt
Paul
Forretningsrejsende
17. jun. 2024
Synes ikke om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Impossible to find address of 13a rose street. Enquire at restaurant at #13 who said it was down side alley, but only found fire exit doors. No check instructions sent from “hotel”. Called Expedia who called “owner” who arrived by car. Drove round block to rear of alley and was advised I could park my car in a space that had a sign saying private parking but didn’t give me any permit or took my registration! Took me through a fire exit door, had no signage to state this was a “hotel” passed a door numbered 13a on first floor and into a door on second floor numbered 13b. None of which resembled an entrance to a hotel, more like a service staircase for a shopping centre, with stuff strewn everywhere. I was introduced to a woman who “lived” here who insisted she went through my booking on phone for proof of payment. The “owner” left and woman showed me to room. First impression was it was clean, however no TV as listed. Having drove 9 hours to get there and a further 30 minutes to get into room, just wanted to get head down. Pulled back duvet to discover what appeared to be the previous guest had been eating in bed, as dozens of white and yellow bits of god knows what, clearly stood out against the red bottom sheet. After showing the woman, rather than offering to change these sheets, she started picking the bits off the sheet. Returned key to her and left immediately to find alternative accommodation. Put complaint into Expedia but owner refused a refund. Disgraceful
Paul
Overnattede 1 nat i juni 2024