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Anmeldelser af Radisson Blu Anchorage Hotel, Lagos, V.I.

4.5 out of 5
Radisson Blu Anchorage Hotel, Lagos, V.I.
1A Ozumba Mbadiwe St, Victoria Island, Lagos

Anmeldelser

8,0

Alletiders

Bedømmelse på 10 − Fremragende. 107 af i alt 248 anmeldelser" "
Bedømmelse på 8 − Udmærket. 80 af i alt 248 anmeldelser" "
Bedømmelse på 6 − Okay. 28 af i alt 248 anmeldelser" "
Bedømmelse på 4 − Dårligt. 16 af i alt 248 anmeldelser" "
Bedømmelse på 2 − Forfærdeligt. 17 af i alt 248 anmeldelser" "

8,2/10

Rengøring

8,2/10

Service og personale

8,0/10

Faciliteter

8,0/10

Overnatningsstedets tilstand og faciliteter

7,8/10

Miljøvenligt

Anmeldelser

4/10 Dårligt

Thomas

Synes godt om: Værelsets komfort
Synes ikke om: Service og personale, overnatningsstedets tilstand og faciliteter
Lack of trained staff
Staying at the Radisson is with mixed feelings. The Radisson is located at a perfect spot on VI. The hotel is pretty new, BUT already you are starting to get a lot of wear and tear all over the building. The GYM looks like something from a 2-star Hotel that is put into a dirty garage. It is NOT nice at all. The food is better than the other big hotels in VI. The thing that really sets back Radisson is ALL the staff. ALL staff is totally under trained. This is from the front desk, staff in the restaurants to the cleaners. There is a long time between I stay at hotels where the staff is this poor. I know I will have to come back and stay at this hotel and I can only say I am not looking forward at all. Sadly because the hotel have the location and potential to be a great place on VI.
Svar fra Customer Care den 25. apr. 2018
Dear Thomas, Thank you for your review. We are glad you liked the food and appreciate your feedback regarding the condition of the hotel and the service you received. We value your feedback and have shared your comments with hotel management to improve our guest experience.

8/10 Udmærket

Jens Toftdahl

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very compfortable Hotel
Very nice stay with high compfort, very fine and clean rooms, very freindly and fine service from staff. An oasis in Lagos. But quite Expensive.
Svar fra Dana den 4. okt. 2014
Dear Sir/Madame, Thank you for your review and comments of our hotel as this help in improving our service to our esteemed guests. You deserve only impeccable service and this is what we strive to offer always. We look forward to welcome you back in the near future. Warm regards.

10/10 Fremragende

Scott

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A good choice for Victoria Island, but still not in a nice neighbourhood. Take care in the area and make use of Uber or get your own driver. Transportation is pretty sketchy these days. Suggest booking a hotel car airport pick up. Taxis and Uber are a nightmare.
Overnattede 1 nat i april 2024

10/10 Fremragende

Jasmine

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was very professional and very accommodating for any special needs that we had! There was never anything that we needed that they did not provide from check in to check out. This is the hotel I will always stay at when I come to Lagos!
Overnattede 2 nætter i april 2024

2/10 Forfærdeligt

Olutosin

Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
This is an overrated hotel. Please remove the art work on the wall, it does not look good at all. Why would you put someone as a art work😞 Also, dirty rooms, noisy lobby, and stinky environment. I still haven't received my refund yet; y'all better refund my money. The staff were good! The lake view was nice, but the overall vicinity was not comforting and welcoming to me....
Overnattede 5 nætter i marts 2024
Svar fra Management den 16. apr. 2024
Dear Olutosin,I sincerely apologize for the issues you encountered during your stay. All inconveniences caused are totally regretted.Thank you for the patronage and for the feedback. We promise to look into the concerns raised and take the necessary actions.Regards,

10/10 Fremragende

Sendie

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Safe and quiet.
Overnattede 3 nætter i april 2024
Svar fra Management den 15. apr. 2024
Dear Olutosin,Thank you for taking out time to send us a review.We are glad you enjoyed your visit with us and found the environment safe and quiet.The safety and security of every guest is paramount on our list.We look forward to welcoming you back soon.

10/10 Fremragende

Evelyn

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The hospitality of the staff was first class.
Overnattede 7 nætter i marts 2024
Svar fra Management den 15. apr. 2024
Dear Evelyn,Thank you for sharing your wonderful review and giving us a five-star rating. I was extremely pleased to read that our team ensured your stay was beautiful. We look forward to welcoming you back. Best regards,

10/10 Fremragende

Lewis

Rejste med familie
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The staff was amazing was the facility. I felt very comfortable staying here.
Overnattede 9 nætter i februar 2024
Svar fra Management den 15. apr. 2024
Dear Lewis,Thank you for sharing your wonderful review and giving us a five-star rating. I was extremely pleased to read that our team ensured your stay was beautiful. We look forward to welcoming you back. Best regards,

10/10 Fremragende

Olajumoke

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It was great 👌
Overnattede 1 nat i februar 2024

10/10 Fremragende

Alexander

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Tim

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i februar 2024

10/10 Fremragende

Deon

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 10 nætter i januar 2024

10/10 Fremragende

Ime

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Overnattede 2 nætter i januar 2024

10/10 Fremragende

Olutomi

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Food was amazing and the staff is just delightful! If you deal with Mark at the bar, you’ll always be in great hands!!
Overnattede 1 nat i december 2023

10/10 Fremragende

Olufemi

Overnattede 4 nætter i december 2023

6/10 Okay

Olufemi

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter
It’s a nice place to stay but the water is really not clean to use.
Overnattede 2 nætter i december 2023

10/10 Fremragende

Itunu

Overnattede 4 nætter i december 2023

8/10 Udmærket

ADEDOYIN

Rejste med familie
Overnattede 4 nætter i december 2023

10/10 Fremragende

Ikechukwu

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Amazing
Overnattede 1 nat i oktober 2023

10/10 Fremragende

Frank

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
Everything
Overnattede 2 nætter i august 2023

10/10 Fremragende

Moshe

Overnattede 4 nætter i juli 2023

10/10 Fremragende

Debbie

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 3 nætter i juli 2023

10/10 Fremragende

Eyad

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter
I had an overall good stay. I recommend it!
Overnattede 2 nætter i maj 2023
Svar fra Ahmed Raza, General Manager den 17. maj 2023
Dear Eyad,We are incredibly grateful that you took the time to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience and would recommend us.Thanks for your support, we really appreciate it! Looking forward to seeing you again soon.Regards,

10/10 Fremragende

Diane Weisz

Overnattede 3 nætter i maj 2023
Svar fra Ahmed Raza, General Manager den 17. maj 2023
Dear Diane,We are incredibly grateful that you took the time to leave us a 5-Star review! We take pride in knowing our customers are happy with their experience Thanks for your support, we really appreciate it! Looking forward to seeing you again soon.Regards,

10/10 Fremragende

Gideon

Rejste med familie, Rejste med familie og småbørn
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The breakfast was amazing and the experience was well worth it.
Overnattede 2 nætter i april 2023
Svar fra Reservations den 5. maj 2023
Thank you for the feedback

8/10 Udmærket

Roshan

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Very good all round! Room service could have been better, food was not expected. I ordered a seafood soup via room service, completed underwhelmed, all of the seafood was cut or crushed into little bits, a very expensive meal for not a lot of food.
Overnattede 2 nætter i april 2023
Svar fra Ahmed Raza, General Manager den 17. maj 2023
Dear Roshan, It was a pleasure to host you during your recent stay.Thank you for taking the time to share your feedback. While we are delighted to hear you enjoyed your overall stay, we would like to apologize for not meeting your expectations in regard to the meal.Please know we value our guests’ feedback and your comments have been shared with our culinary team so we may continuously improve the guest experience. We would love the opportunity to exceed your expectations and would like to invite you back to the hotel very soon.Warm Regards,

8/10 Udmærket

lakisha

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
.....
Overnattede 2 nætter i januar 2023
Svar fra Management den 23. mar. 2023
Dear Lakisha, Thank you for taking out time to send us a review. We are glad you enjoyed your stay with us. We look forward to welcoming you back soon. Regards,

10/10 Fremragende

Yoshinori

Overnattede 3 nætter i februar 2023
Svar fra Management den 23. mar. 2023
Dear Yoshinori, Thank you for taking out time to send us a review. We are glad you enjoyed your stay with us. We look forward to welcoming you back soon. Regards,

6/10 Okay

Medgina

Rejste med familie
Synes godt om: Service og personale, faciliteter
Synes ikke om: Rengøring, overnatningsstedets tilstand og faciliteter
The staff was nice. I was able to pay more to check in earlier. The hallway leading to the room had a musty, horrendous scent. I mentioned this to the staff and they seemed to spray something that subsided the smell. In my bathroom, I was really disappointed to see dust in corners. It is as if no one had cleaned the bathroom. I mentioned this but nothing was done. This was extremely disappointing because I was expecting way more from Radisson especially with the price that I payed.
Svar fra Management den 27. feb. 2023
Dear Medgina,We are very pleased with your choice of Radisson Blu Anchorage hotel. Thank you for the patronage and for taking the time to fill our online customer satisfaction survey. On behalf of the team, I sincerely apologize for all the issues you encountered during your stay. All inconveniences these might have caused you are totally regretted. Your feedback has been reviewed with the team and necessary actions have been taken to. We look back to welcoming you in the nearest future with the hope of turning your experiences around.Best Regards,

2/10 Forfærdeligt

Institute for African

Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
This hotel should stop charging those exorbitant prices for the terrible conditions! The room hallways had a terrible smell! My room had broken amenities including a cracked sink, a trash container without a cover and a broken safe. I would not stay at this hotel again. For the money they charge you would expect at the minimum facilities that match up to a Holiday Inn. This hotel needs a serious overhaul or renovations. Stop charging high rates for poor amenities! The staff were kind and serviceable but you cannot continue to make your staff apologize for your terrible amenities!
Overnattede 1 nat i januar 2023
Svar fra Management den 27. feb. 2023
Dear Guest,Thank you for your most recent stay and for taking the time to share your feedback through this medium.I sincerely do empathize regarding your feedback. I sincerely apologize for not meeting your expectations on this stay. Your feedback will be reviewed with the team and we shall be contacting you personally for more information.Best Regards,

10/10 Fremragende

Tammy

Overnattede 1 nat i januar 2023
Svar fra Management den 27. feb. 2023
Dear Tammy, Thank you for your rating. We look forward to having you again at our hotel. Best regards,

10/10 Fremragende

Madubueze

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter
A place like home
Overnattede 2 nætter i december 2022

8/10 Udmærket

Idahosa

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Fantastic, safe, and secure hotel Ung facility on the island. Location is quiet and central, away from the bustling activities of Lekki. Facility is clean and well maintained.
Overnattede 2 nætter i november 2022

6/10 Okay

DANIELLE

Forretningsrejsende
Synes godt om: Rengøring, service og personale
Synes ikke om: Overnatningsstedets tilstand og faciliteter
The property felt very secure; rooms had stair access, which is nice when there are rolling power outages. Unfortunately, there was an overwhelmingly strong mildew/moldy odor and the tap water was clearly unhygienic.
Overnattede 3 nætter i august 2022

8/10 Udmærket

Anirudh

Overnattede 8 nætter i september 2022

2/10 Forfærdeligt

Ndidiamaka

Synes godt om: Service og personale
Synes ikke om: Rengøring, faciliteter, overnatningsstedets tilstand og faciliteter
This hotel had brown water running from the taps. I also had my bed made with a stained sheet- at some point I thought I was being pranked...overall terrible for the amount of money they charge. Will not stay here again.
Overnattede 1 nat i december 2021

2/10 Forfærdeligt

ABDUL RAZAK

Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
It was a very sad experience staying at Radisson Blu Anchorage Victoria Island, Nigeria. The moment I entered the room it was stinking, didn't expect such an expensive hotel to turn out into such a huge disappointment. The service in the hotel was pathetic and also during checkout I was made to wait for more than 45 minutes because the hotel staff didn't have Naira to give me back. Finally I had to ask them to call their Front Office Manager (Ms. Maureen) to intervene. Honestly speaking we travel to Nigeria every month from Dubai by will never be there nor will I recommend anyone to stay in this hotel in the future.
Overnattede 4 nætter i maj 2022

8/10 Udmærket

Dean

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i maj 2022

10/10 Fremragende

Timothy

Forretningsrejsende
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Great experience!
The room was clean and comfortable, and the service was great. Everyone was very friendly! Godwin was super helpful!!
Overnattede 1 nat i maj 2022

10/10 Fremragende

Orji

Forretningsrejsende
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Lovely views of the ocean
Overnattede 1 nat i april 2022

8/10 Udmærket

henry

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Strengths: The Radisson was safe and the facilities were nice. Right by the water so great views, staff were professional, restaurant and dining options were present, the room and hotel was nicely decorated, available tv channels, and the hotel was appropriately priced. Weakness: The wifi signal could have been much better.
Overnattede 1 nat i marts 2022

6/10 Okay

David

Overnattede 4 nætter i februar 2022

2/10 Forfærdeligt

Verificeret rejsende

Forretningsrejsende
Synes ikke om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2022

10/10 Fremragende

Rosemary

Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 2 nætter i februar 2022

10/10 Fremragende

Angela

Rejste med partner
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Good customer services and nice environment
Overnattede 2 nætter i februar 2022

4/10 Dårligt

Maureen

Rejste med partner
Synes godt om: Service og personale
Synes ikke om: Faciliteter, overnatningsstedets tilstand og faciliteter
Paid extra for a lagoon view with lounge access which wasn’t worth the price. The bathroom needs to be renovated, not up to a 3 star standard. Hot shower not hot enough, AC too cold. Hallway smelled like vomit. Business lounge very small. Paid a lot of money to add full breakfast which was not worth the price. The hotel is very quiet, older crowd. I wouldn’t come back.
Overnattede 1 nat i februar 2022

10/10 Fremragende

Abdulrazaq

Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
The service at the terrace was excellent. She was extremely courteous. Overall, it was a very good experience.
Overnattede 2 nætter i januar 2022

10/10 Fremragende

Verificeret rejsende

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
This is definitely the hotel to stay in Lagos
This is hands down one of the best hotels in Lagos. I spent a week at the continental hotel, and I would only recommend it to people I terribly detest. To check into the radisson after that, was wonderful delight. From the moment security allowed me in through the doors, I realised I was in the right place. Every single person/staff I dealt with and encountered was professional and courteous, obviously well trained. You don’t get the typical bad behaviour that unfortunately is prevalent amongst people working in hospitality in Nigeria. The bed was very comfortable, air conditioner worked excellently, the linens were in good condition. Truth is, there was nothing to fault here. Breakfast was great, service was good. I highly recommend this hotel as the place to be, and this is the only place I will ever stay henceforth.
Overnattede 4 nætter i januar 2022

10/10 Fremragende

FOLA

Rejste med familie
Synes godt om: Rengøring, service og personale, overnatningsstedets tilstand og faciliteter, værelsets komfort
Overnattede 1 nat i december 2021

10/10 Fremragende

Stephanie

Rejste i en gruppe
Synes godt om: Rengøring, service og personale, faciliteter, overnatningsstedets tilstand og faciliteter
Great hotel and stay
Overnattede 3 nætter i december 2021
Svar fra Management den 21. dec. 2021
Dear Stephanie, We are glad to know that you had a worthwhile experience in Radisson Blu Anchorage. Thank you for your recent patronage and for taking the time to share your experiences here. Our promise is to continue to provide quality services at all times. I look forward to welcoming you back in the future. Best Regards,